Dr H is great! He is patient, kind, and explains things well. The staff have been helpful and were…read moreable to squeeze me in for last minute appointment when my glasses broke. With the myopia epidemic in full swing, I'm sure my entire family will be back here a lot.

Cancel Open app…read more Search e.g. tacos, Mel's Rochester, NY 14604 Restaurants Home Services More Rochester, NYHealth & MedicalLaser Eye Surgery/LasikRochester Eye And Laser Center Rochester Eye And Laser Center 4.0 (11 reviews) $$ModerateLaser Eye Surgery/Lasik, Ophthalmologists, Eyewear & Opticians Open * 7:00 am - 4:30 pm By appointment only Add Review Call Directions Website Services - Rochester Eye And Laser Center Virtual Consultations Rochester Eye And Laser Center Photos Kenneth Lindahl, MD Ophthalmologist, Rochester Eye and Laser Center photo Emily Culliton, OD Optometrist +22 Dr. Jaime Kenny, OD Optometrist, Rochester Eye and Laser Center Book now $1,000 Off LASIK+Free Consult More like Rochester Eye And Laser Center Optical Stores Eye Doctor Internal Medicine Glasses Repair Recommended Reviews - Rochester Eye And Laser Center Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews. Terry P. 030 1 day ago I had good experience in the past, over 25 years, but that has since changed with my last visit. Had an eye exam and ordered new glasses. I could not use them due to blurry vision. Short story is they tried to resolve this with repeated remaking of the lenses and a new eye check resulting in a different prescription. I still have issues with the new glasses and can not wear them, i will ge going to a different place to see if i can get a pair of glasses that work as well as my old glasses that i am wearing now and happy with. I can see the car dash board and street signs very will with my old glasses, not with the new ones. They did try to resolve the issue 3 times so i'm giving them 2 stars

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Shari is the absolute best! Her and the staff at Webster Eye Care Associates are so helpful!read more

I made an appointment at another empire vision and they couldn't get me in for a month and a half…read more Ugh. So I called the Webster office and they had an opening for that week. Got me right. Was very friendly and helpful and worked with my insurance. Would drive out of my way to go to the Webster empire visionworks.

Repair work on glasses. The store itself was s ok, Alfonso and his staff. I'm still waiting, weeks.read more

They were supposed to void an insurance claim March. 19 2026 I tried to use the benefit June 23…read more2026. Pearle had never sent the benefit back as of this date. Pearle told me to wait at least 6-8 weeks before the benefit will be reinstated. Just found out thet Pearle never returned the benefit, so now I have to wait another 6-8 weeks before I can purchase another pair. They have locked up $215 for 3 months and have been making interest on that. They are incompetent and perhaps untrustworthy. Dont go there.

The people were nice however the glasses they gave me were not the correct prescription and because…read morethey used the insurance for the glasses I'd have to pay completely out of pocket to have them fix their mistake. No thanks! First and last time I'll go here.

GO ELSEWHERE! at least not the Webster location I am now on round 3 trying to get the lenses…read morecorrect in 3 pairs of glasses I ordered new lenses for them after having a tele-health eye exam there. The new lenses couldn't possible be my RX. They sent them back and returned to Webster location with 1 pair had mismatched polarized/non-polarized lenses upon return. How is it possible there isn't any quality checking between the lab and the store? IF they get my glasses right-very doubtful I will ever use this franchise again. I will share my experience with everyone.

I've had issues with this store before, but as a good person you give another chance. My daughter…read moreand I had an appointment together, had to cancel hers due to work schedule. They looked rebook it said the Greece store had an appointment the next day (Saturday)so I told her to book that one. I just happened to call today Saturday to confirm before she left and no appointment was ever booked.... I called back to the Webster store the employee that answered the phone has PP CUSTOMER SERVICE, she kept talking over me I couldn't get a word in at all. I finally told her to stop talking so I could explain. She shod not be working there with an attitude like that. You don't talk over CUSTOMERs, let them explain what happened. I rebooked the appointment and she kept telling me my daughter's appointment was Tuesday not Saturday. When I was finally able to tell her I had just booked that appointment a few minutes ago because the one I was told was booked never got booked then she listened to after my blood pressure went sky high. Need to get my contact and move on. Will not go back sad because I actually liked the optometrist.

This is a great find! The new state of the art comprehensive eye exam is so cool and only $74.99!…read moreClaudia is very patient, knowledgeable, and friendly! The manager, Charles is also very knowledgeable and can get you the perfect lenses in a really cool frame! It's a little hidden secret inside of this great warehouse! You need check them out!