1. America's Tire

    1. America's Tire

    0

    Hercules, CA

    America's Tire

    4.5 (51 reviews)
    Closed Closed
    Updated 1 week ago

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    Response time

    3 hours

    Response rate

    30%

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    First time visiting this location. Here is my experience; Shop location is New convenient and easily accessible. Very clean and organized shop upon entering into customer service area. I was looking forward to getting a great service from this location. Front end sales team very well knowledgeable and caring. I was greeted by Tony Rivera at the front counter after short time waiting who checked me in. I went to this location to get my tires replaced on my Tesla. After service experience; Shop personal not very well trained on Tesla and other EV vehicles. They are not caring, detail oriented, courteous and professional in their own work. They handled my vehicle very poorly with greasy hands and left greasy hand prints inside and outside of my vehicle on the driver seat backside/headrest and side Pilar and overhead trim panels inside the car. Shop personal left all my rims very dirty and full of tire installation grease. When I went home and Upon cleaning up all the handprints and grease on my rims I discovered that not only they left all rims very dirty and greasy but they also scratched up and damaged all my rims with big dents. I am worried with all of the tire installation grease they use and some grease left floating around inside the tires may lead to TPMS sensor issues in the near future. Before going to this shop my rims did not have a single scratch on them and now they look horrible. I Very disappointed with my first visit to this shop. One of the shop technician improperly balanced my tires using clip on weights on Tesla Induction wheel aluminum alloy rims and damaged my rims. (See pictures) I Called the shop very next business day and notified the management regarding damage done to my Tesla rims by their shop personal. Pending results. It's been almost a month for waiting for a call from Tony. Very disappointed.

    A screw in my tire.
    Anita M.

    They fixed my tire today (there was a screw in it) and did not charge me anything. They told us they just opened their store 9 months ago (September 2025). We did not even realize the store was there.

    Brian O.

    Amazing customer service, clean store, and quick install. I especially love the fact they always keep you updated on your vehicle via text message as well.

    Screw that was stuck on the
    J T.

    I'm glad they opened one in Hercules and I don't have to drive to Concord or Walnut Creek for some tires. I went there just to check my tire pressure because the indicator just turned on. The store manager named Tyrone was the one who helped me. He was very informative and told me about my tires. He helped me right away and found that there was a screw stuck on one of my tires. My tires from my 2021 vehicle still had the original tires since I don't drive it often and they just repaired it for FREE. He didn't try to sell me stuff that I don't need like other shop would do. As I mentioned before that ever since I used this company I never bought in other places. Plus they also price match even if it's from amazon prices.

    lost valve stem caps

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    8 months ago

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    8 months ago

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    4 months ago

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    6 months ago

    The staff were courteous, knowledgeable and friendly. I was kept informed about delays very reasonably priced.

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    6 months ago

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    6 months ago

    Good service.Knowledgeable service advisors. Will return for tire needs. Happy there's a tire store in our city.

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    6 months ago

    Great customer service!!!! They worked with my budget. Was able to get 4 new tires under $300

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    7 months ago

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    6 months ago

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    6 months ago

    Fast and efficient for how busy they were when I got there . I had no appointment and still got helped right away .

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    6 months ago

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    Page 2 of 2

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    Review Highlights - America's Tire

    Tony understood immediately and was in disbelief that other big store service providers were unwilling to assist.

    Mentioned in 9 reviews

    Read more highlights

    Big O Tires

    Big O Tires

    2.4
    (282 reviews)

    We needed new tires for our Volvo. We initially ordered from CostCo online and they F-ed up our…read moreorder and then said they ran out of tires even for shipping. Which was not cool because we were out of a car and both my fiancé and I had work and have different shifts. Then I called Firestone at Hilltop and the person I spoke to was very rude and was almost dismissive. During the conversation, I asked if they had Michelin tires and his response was,"we can get them but it will cost more. I'm obviously asking because I want Michelins tires. Finally... third time is always the Charm! Called Big OTires, got a quick answer and they had our tire in stock, they were able to take us as a walk in and no hassle. Got the tire replaced same day and picked up that late afternoon. Thank you Big O Tire team for making our life easy and painless. We should have called you first. Will definitely keep you in mind next time and call you guys first.

    I had a disappointing experience at Big O Tires in Pinole. I…read morecame in because I found a nail completely embedded in my tire on my 2022 Honda Insight. My tire pressure light never came on, so I suspected the nail hadn't punctured through. The guy at the front counter was actually very nice and helpful with checking me in. But when I went to the back where the tire workers were, one of the techs told me my car "doesn't have tire pressure sensors." That is completely false MY 2022 Honda Insight DOES have TPMS. Then they tried to tell me I needed a whole new tire for $280 without showing me any real damage. The attitude from the workers in the back made it seem like they assumed I didn't know anything simply because I'm a young woman. It felt very dismissive and unprofessional. I trusted my gut and went across the street to NFS Tires for a second opinion. The tech there removed the nail, sealed the hole, patched the tire correctly and charged me $45. He confirmed the tire was totally fine and did NOT need to be replaced. Big O Tires gave me incorrect information about my own vehicle and tried to upsell me unnecessarily. Meanwhile, NFS Tires was honest, quick, and affordable. If you're in Pinole, go to NFS Tires instead they actually treat customers fairly.

    America's Tire - tires - Updated July 2026

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