Foremost, I haven't bought anything from Americus. I would have liked to, but I do not want to give this company my money. That is tough to say, since I found an AMAZING diamond for a competitive price. I was not treated like a person in this store. More like an object. The sales person was a robot and took a few digs at me. He did show me a lot of diamonds, but I didn't feel like I was being helped. No small talk, no eye contact, just attitude as if I was bothering him. When I was just about ready to shrug off the subpar service and buy a diamond - A women walked up to me and told me the associated that was helping me had to go to the 2nd floor to watch over the sales floor (it was his turn) and she would take over. No goodbye - good luck... The women didn't even ask my name or provide hers, just a, "Fill out this information card.... Are you buying today.... We have financing options..." I was so taken back I said no thank you to it all and left. I was about to spend 5 figures in this store.... No thanks. I'll hunt for months before I go back and give this place my money. I give Americus two stars because the selection was, by far, the best I've seen. But someone else will have to buy it, I won't. I do not believe I'm an unreasonable person - just would like some level of customer service given that I'm about to drop 5 figures on a diamond. Not a ring, just the diamond. If that is the level of service they want to provide prior to the purchase, I don't want to find out what level of service they provide after the sale. read more

My mom got her engagement ring from Americus when it was a wee humble store. She also got her 25th yr anniversary upgrade ring from here last year. She's always had great experiences. Now that my turn is on the horizon, my mother and I went to Americus to shop their AMAZINGLY large inventory, with plans for mom to relay my favorites to my other half so that he could make an informed decision. Wouldn't that be neat if my rings came from the same family store as my mom's? So mom came to visit me in Austin, and we took a day trip down to San Antonio for some shopping. Well....cue the disappointment. We arrived at opening time, and after waiting 10 minutes for someone to come talk to us (it wasn't that crowded), a consultant helped us shop around. I know we were particular, but when I'm shopping for a piece of jewelry on the same budget that could buy me a nice car (we're talking generous budget!) , I don't think it's unreasonable to expect a little patience. Our consultant was professional, but certainly didn't add much enjoyment to the experience. I've experienced better. After one exasperating and overwhelming hour, I left in frustration, and the consultant wasn't too subtle about being happy to see us go. (Seriously dude, we're talking nice commission here...) So one ring really stuck out in my mind, and when my boyfriend and I were in San Antonio last month, I decided to pop in and show him one in particular. We were helped fairly quickly, considering it was a busy Saturday afternoon. We were asked right off the bat if we were going to buy today. No? Sullen face, shifty eyes. We oohed and ahhed over the ring in question, walked out the door, and said "yeah it's gorgeous, but we'll find it somewhere else." I HATE writing a bad review for Americus, because I know they are competent jewelers. I was convinced my ring would come from here. But after 2 disappointing experiences with the salespeople, we'll be taking our business and CASH to a much friendlier established family jeweler in Austin. Sorry. read more

I don't usually write reviews, but I will say, that this jewelry store is MY store of choice for any jewelry choice. My ability to upgrade at any point and time is fabulous. Will be back! Thank you, for all your donations to a variety of charities....! read more

Went in today (4pm) for a cleaning/inspection (which is free). I was greeted with a smile and my rings were promptly taken back for a cleaning. When picking out the diamond for my engagement ring my husband wrote down exactly what he was looking for and they called him when various diamonds of his requirements were in the store. He spent hours looking under the microscope and eventually picked the perfect one. It was set in a different band but they switched it and set it perfectly in a simple yet stylish band. We didn't use financing nor did we feel any pressure to buy on our first visit. I laugh reading the other poor reviews from those "almost" about to spend "large amounts" of money here. I've always had suburb customer service. Perhaps it's the customer's pompous and entitled attitude that gets in their own way. I mean gesh they have champagne, coffee and little treats-what more could you ask for if you're trying to flaunt your so-called Benjis. read more

Americus Diamond - Amazing engagement/wedding band from Americus - Jewelry Near Me - San Antonio, Texas

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I am so grateful and thankful to Americus Diamonds, for my recent purchase of Wedding/Anniversary ring for my wife. I made first trip to their store on IH-10 in San Antonio and worked with Aide. She was very helpful and educated me on color, sizes, diamonds and several other things that helped me to narrow down my choices of what I felt would be perfect for my wife. I made a second trip back to the store and Aide was with another customer and Kit help me to upgrade my choice and narrow it to the perfect ring for my wife. Kit was knowledgeable, very professional and made my purchase of our ring at Americus Diamond a memorable experience. My wife and I will be celebrating out 44th wedding anniversary, but If we have an opportunity to celebrate our 50th, hopefully I am able to go back and upgrade. read more

My husband purchased my engagement ring and wedding band here. We shopped around to find the prefect ring. The quality of their jewelry is impeccable. After seeing the diamond under a microscope, it was very apparent that we were getting a top quality item. The staff were all very knowledgeable and friendly, they helped educate us on the different cuts and clarity of a diamond. Prior to shopping at Americus Diamond, we weren't really sure what we wanted exactly. We left there feeling more than satisfied and confident with our decision to make our special purchase there. I loved the experience so much that I decided to purchase my husband's wedding band there. Here are a few highlights about what I love about Americus Diamond : *The customer service is always excellent. *They offer complementary jewelry cleaning that usually only takes about 15 minutes if they aren't too busy. *They provide unlimited complementary jewelry cleaner solution for daily use at home. *They offer free resizing on the rings. *The staff is not commissioned so you don't have to worry about ever feeling pressured into buying anything. read more

If you're looking for loose diamonds and anywhere close to San Antonio, I would recommend visiting Americus. I'm in Austin and after comparing our local jewelers with BlueNile.com and Diamond.com I was about to buy online, but I stumbled upon AmericusDiamond.com and I'm very happy I did. The store is large and not only full of inventory but also plenty of sales people. I explained to Montel that I knew a good bit about diamonds and I just wanted to see what was available in my 4c's ranges. He didn't run me through a company spiel, he just happily started showing me what they had. He even paid attention enough to keep an eye on another salesperson who was showing a customer a diamond that fit my criteria; when they did not buy the diamond he ran over to grab it so that I could examine it. I don't recall that being the diamond I ended up buying but I was impressed that he was eager to honestly show me everything they had. I had some question about inclusions and Montel, rather than BS me, went and grabbed a Gemologist to explain what he didn't entirely know himself. They both then sat with me for a good while, not rushing me, and let me examine all the stones under their microscope at my own pace. Once I narrowed my options down to 2 stones I excused my self to the rest room, honestly to do some quick searches on my iPhone for BlueNile.com & Diamond.com prices for similar 4c's quality diamonds. As I suspected, Americus prices were just a bit under the online wholesalers. Winner Winner, Chicken Dinner! See my review for Cedar Park Jewelry to find out how the story ends. Hint: a wonderful custom made engagement ring! read more

My husband purchased my first engagement ring here. We mailed it in to get the wedding band saudered to the ring. When we got it back the ring looked awful! They did not sauder it correctly. We sent it back in and asked for a refund as we did not have much more time to wait before our wedding. They will not deal with it in store and insist email is the only way to contact customer service. It has been well over a year and we don't have a refund or a ring or store credit. We are still fighting to get any type of resolution. We do not recommend this place to anyone. Ultimately we ended up purchasing at Jarred where we get in store service and repairs and we don't have to mail out a ring for service and wait weeks. HORRIBLE experience and have informed all of our friends, family and military family to stay away!!!!!!!! read more

Short story: Poor service/bad policy. Business does not reset diamonds. Longer story: Boyfriend was given a family diamond, he went there to learn more about it, test it, etc. Worked with a salesperson, but he wanted my opinion before he made a purchase. I go back with him today to choose a setting, and the salesperson says they will not set a "outside" diamond into their mountings "because insurance." It earned a one star because of inconsistant customer service and poor policies. read more

First time I visit the store and I am disappointed. I left from my city early in the morning to arrive to their San Antonio location. It was a long ride and was hoping for a good experience. I was excited to purchase an engagement ring for my lover and had a style in mind. I was met by the associate KAREN, an older lady who was very short and seemed to have no interest in helping me. She seemed to be in a bad mood from the start and it was obvious she just wanted to end our interaction. She became noticeably more and more annoyed at my questions throughout my visit. Towards the end, she would even ignore my questions completely in which I had to repeat myself multiple times to get a response. On top of that, she pressured me 7 times to make a purchase. She would ask repeatedly, "Okay, is that it? Is this the one? Give me your card and your ID for the purchase." Every time I asked to see a ring, she was noticeably bothered. Maybe they should offer commission to these people so they could at least pretend to be nice and patient, unlike Karen. read more

Got my original engagement ring here over 10 years ago. Over the years I have traded it up for a bigger one, gone in for regular cleaning/inspections, even stopped in to get a prong fixed and every staff member has always been courteous and helpful. They have the best selection and a wide price range to fit any budget. I really believe you get what you pay for here and I have been nothing but happy. I will continue to recommend them and they will always get my business. They will also resize your ring at no cost. This came in very handy during both my pregnancies as my fingers swelled so much. read more

Americus Diamonds prides itself on being locally owned and designing all of their products in house. The facility is conveniently located and has ample parking. The showroom is massive with the largest variety of diamond jewelry mi esposa or I have ever seen. Upon walking in, we were surprised by how few sales associates were available. All of them were tending to other customers. We walked in at the same time as a younger couple. None of the sales associates looked up, much less acknowledged us. After nearly 10 minutes in the store (admittedly too long), an associate came out of the back. From that point on, service was stellar. Note to Americus Diamonds: other Yelpers have posted similar complaints, so perhaps you need to work on greeting the customers when they walk in to drop big bucks. Back to the review. Once the associate was helping us, she spent nearly 2 hours patiently walking us through the selection, products, and options. She was very knowledgeable and not once did she try to sway us toward a particular product. Low pressure? Definitely! The products we viewed were truly amazing. The craftsmanship was impeccable. The warranty and service they offer is hard to beat. Certainly other reviewers with 1-star reviews had poor experiences. Ours was mixed, with a poor start and stellar finish. Wife's ring was sized within just a few hours. A better greeting would have garnered a 5-star review. PLUSES: QUALITY, SELECTION, PRICE MINUSES: FAILURE TO ACKNOWLEDGE CUSTOMERS OVERALL: Very good! read more

I've been a customer for about 20 years. What I love most is the upgrade policy. I've upgraded an anniversary ring about every 5 years for the last 20. I live in Arizona now but was in town last week and upgraded my ring for our 30th anniversary. I've loved every experience I've ever had with Americus Diamond! Friendly, courteous, knowledgeable and patient with me trying on all the possibilities:) Looking forward to the next upgrade already! read more

My boyfriend just proposed, and became my fiance. He picked the ring himself, but we had to go back to Americus to get it resized, so I was able to see the place. First of all, I was very impressed with the ring itself. Very antique looking without being old looking. Americus gave us a bunch of paperwork on the quality of the diamond. Their policies are excellent, as mel m. said. They will replace the diamond if it ever falls out with the warranty, which includes free 6 month checks to make sure the ring is still in good shape. Very impressive. The place itself is great. TVs for waiting, free resizing of Americus jewelry, champagne. Satisfied! read more

Horrible experience today. My daughter called a week ago to confirm if it was okay for her to take my wedding ring to their San Antonio location to have it resize as an early Christmas present. She informed them that it was purchased from Americus Diamond in Austin back in 2007, and the lady told her it would be ok as long as it's Americus Diamond. We drove over an hour from Austin to San Antonio today to be told that they can't resize the wedding ring because it wasn't purchase from the San Antonio location. Apparently, the San Antonio owner sold his business to his business partner in Austin, and they both kept the same business name. Based on my research, it looks like the Austin Americus Diamond was established in 2011. So my purchase in 2007 should have been honored. I didn't even mind if I had to pay for the resizing, but they refused, stating they only work on jewelry purchases by Americus Diamond. Well.... my receipt shows it was from AMERICUS DIAMOND. read more

Americus Diamond - Receipt - Jewelry Near Me - San Antonio, Texas

My wife and I have been customers of Americus Diamond since 1989, before the big building and poor customer service. My son is a customer, and his best man became a customer as well. I've always sent people there when they tell me they are looking for good diamonds. I have purchased rings, upgrades and diamond earrings. Today we went for in for wedding band upgrade, and left after 30 minutes because we were never helped and barely acknowledpged. One person said they would be with us shortly, then we were not addressed again. At the front of the store is a sign stating that you don't need a number, they have security on the second floor that informs them of who walked in next and that is how they help you! However, this is not true because we saw a few people walk in after us and they were helped. As I said, After 30 minutes and that one person acknowledging us, we left. Americus needs to have numbers that people get when they walk in. This is not the same great customer service we have received in the past, things have changed. read more

There is no option to shop on a web page and look at inventory. Even Tiffany and company had online web browsing.

My boyfriend, now fiance', and I walked in with no appointment and was greeted by Steve. Spoke to Steve and shared our story and what we were looking for. He brought us several stones and settings. We were able to find the PERFECT stone and setting/band. Steve took the time to educate us on our stone and shared information about diamonds. What a terrific experience! I did not give 5 stars due to when we returned later the same day to pick up my ring after being set and sized, we were not assisted or even acknowledged for 10-15 minutes. I feel there should be one designated Custer Service Counter or Representative available for pick ups and/or drop offs during business hours. read more

I hear Americus Diamond commercials all the time on the radio, where they extoll that they "don't do this and don't do that like other jewelers" but they left one out. They don't come near customers when they enter their establishment, have two associates look at each other as they they slowly walk away and leave the couple there for 28 minutes while 9 other customers enter the store behind them and get helped. After waiting for 28 minutes, the couple, both 51 years old, decide to leave and plan a comment when stopped upon leaving. It wasn't needed as nobody said anything to the couple. This couple went elsewhere and spent just over $8,000 on their engagement and wedding ring purchases. I'm glad Americus Diamond can afford to lose that much business and am sure that the other 9 couples, each, spent more than that on that day. read more

Free brownies, tv for the little ones and bright lights under high ceilings. I buy all my mined stone jewelry from here. Besides www.diamondnexus.com where I buy man-made diamonds these guys are the best. read more

This is where my husband bought my engagement ring. He told me how easy it was to work with them. They really helped him out a lot (we had only been dating 4 months when he bought the ring ... so I had no say on what he was getting- but he did GREAT) He told the person my style and things about me ... They gave him ring cleaner so I can always clean my ring at home OR you can bring your ring into the store and they will SUPER clean your ring for FREE! And the resizing is free too! Plus, its BEAUTIFUL inside! We were engaged for 3 and a half years ... I loved Americus but I got my wedding band from another store (it was cheaper) read more

I had a great experience 5 years ago purchasing a ring wrap for my solitaire engagement ring to celebrate our 25th wedding anniversary. A couple of weeks ago, I noticed that I had somehow lost the solitaire diamond on my original 30 year old engagement ring. I went to Americus Diamond and they recommended that I purchase a new solitaire ring and they would swap it out for the old ring in my soldered wedding band, engagement ring, ring wrap combo. I picked out a new ring, handed over my credit card and was told that they could not process the transaction. I said, "oh, right....the card has a chip so I need to key in my pin". The salesperson pushed a piece of paper and pen towards me and said, "yes, my manager said, if you will write down your pin, we can complete the transaction." I said, "No, I will key in my pin." He said that they could not bring anything to me and I was not allowed in back. He said my choices were to call the bank and have them lift the pin restriction or pay cash. I was appalled that a store manager would think that asking me for my pin was an okay thing to do. I still can't believe they don't have the ability to let customer's key in their own pin for a chip transaction. Overall, it was a very disappointing experience. read more

As a gift to my wife, I wanted to look into a certain pendant they advertise on T.V. There it was, on the display case close to the Spurs jewelry. I glanced and awed at it. It looked like great quality craftsmanship. Sadly, after waiting for what seemed like an eternity (20 mins or so), I could not convince a salesperson to speak with me. The place was not busy, it was a rainy night and San Antonians tend to avoid driving in the rain. I was very disappointed when I glanced at my watch and realized that I'd been waiting to speak to someone for 35 minutes. Disappointing experience, sadly, AD is the only company that carries what I'm looking to buy. Reluctantly, they'll get my business, if I can manage to charm a salesperson to give me the time of day. read more

We went in to upgrade my diamond earrings and I couldn't find the size I wanted but our salesperson Katelin was wonderful and very patient. She actually took the time to match 2 pendants and then took the diamonds and placed them in the earrings setting I wanted. It was our 27th wedding anniversary and she helped make it extra special. I recommend working with Katelin. read more

After visiting the other jewelry stores in Australia, San Antonio, and online I decided to visit AD. The store is exactly what a jewelry store should be about, the customer and their budget. They offer many jewelry items and everything is wonderfully presented with plenty of room, plenty of lights to see, plenty to look at, and plenty of friendly and knowledgeable staff to guide you. I was able to find an engagement ring for my girlfriend/ fiance that I felt was worth every penny. For example carat weight, when you buy 0.5 or 3.0 you are buying that weight. When researching other places they state a variance of up to 10%. Think about this for a second, just imagine paying X amount for a 1.0 and you find out it's only .90. It may seem negligible but one would hope to pay for what they were promised. Customer service is also top notch here. My friends and I were just browsing for over an hour and when we were ready Foster approached and guided us from start to finish. Another 2 hours later I walked out with my fiance's ring and a better understanding of the diamond process. Many of the included features are extra at other stores or not even available. Another example is ring size, it's always included, it's done at the store and in most cases complete within the hour. I fully recommend Americus Diamond and I will return for the wedding bands and other gifts! Thank you!! read more

I walked in to Americus Diamond not knowing exactly what I wanted but the sales rep nailed it. We had already gone to several jewelry stores at La Cantera and had no luck. We got to Americus Diamond 30 minutes before closing and the sales rep did a great job and made us feel very comfortable during our purchase. She did not pressure us and took the time to educate us. This is definitely our new jeweler. read more

Americus Diamond - Flawless! - Jewelry Near Me - San Antonio, Texas

We have gotten several things here and have been very pleased with the selection and quality of the merchandise. Employees dont work on commission so they aren't pushy or overbearing. After purchasing, they will clean and check your piece each time you come in. They also give you jewelry cleaner with purchase for use at home. Its a big, bright, clean store and I recommend it to friends. read more

Great experience. Nice choice at various price levels. Stone quality availability is great. On location fitting. This place is impressive (including the size of the building). read more

They really should gear up staff for the weekend business flow. We drove in from Austin to look for our perfect stone. We browsed the entire selection and never were offered a greeting, a promise that someone would help us soon, nada! Meanwhile, several people came and left and were helped. Waste of a Sunday when I could've been elsewhere. Bottom line, drove their because my brother in law advised we could get more diamond for our money than at Jared, waited for over an hour with no one ever acknowledging us. Going back to Jared in Austin. read more

Had a wonderful experience at Americus Diamond. Thanks to the help of our friendly and knowledgeable sales associate, Aida!! So thrilled with my early Christmas from my dear Roger!!! read more

Americus Diamond - Jewelry Near Me - San Antonio, Texas

I went with my fiance to pick out my engagement ring so I was able to be a part of the process. Americus Diamond made it so easy. The staff were knowledgeable and helpful. I wanted the top of one ring, but the band of another. They had to completely make a custom style for me so I was very nervous. (They had a 30 day return policy even on custom orders, though). When my fiance proposed, though, I was shocked at how beautiful the ring was. Even now, almost a year later I am still enamored with my ring and how gorgeous it is. Cleanings, re-sizing, etc is free for life. Also, if you decide to trade up your diamond, there is a 20% discount in the future. read more

Fairly generic selection of wedding bands. It was frustrating as someone who has no family or friends in town to not be allowed to take pictures of the rings so that I could send them to my mom and maid of honor for help in picking out a band. I will be taking my business somewhere that is more understanding and flexible. I would understand a no picture policy for custom engagement rings, but for wedding bands that look the same at every single store in America it's extremely obnoxious to not work with your customers so that they can have the support of their friends and family for planning their special day read more

My wife and I just bought our wedding rings here. Great prices, quality, guarantees and services. Dave was great! This will be the only place I buy jewelry from now now! read more

Their infomercial is a lie. It says "we will beat any retail stores very best advertised sales price plus 25%." I'm going to propose to my girlfriend and today I showed them a GIA diamond engagement ring EXACTLY like one they had in their store for $3300 less advertised on Costco.com. I mean exactly the same, GIA certified, VVS2, H, same carat and excellent cut. Their sales person was a prick and lied to my face to get me to buy their diamond for much more. He refused to honor their price match guarantee unless I brought in the Costco ring in person, which is utterly ridiculous. No one would, or could do this. Don't waste your time with them. Go to Costco or probably even Sams and save yourself thousands. read more

I'm very disappointed when I came in to resize my ring. TIERRA was very rude. In the Americus Diamond Guarantees said "Life time Free Sizing". She kept arguing back and forth, so that I can't resize my ring. Finally she agree to resize it and said "Next time you will not be able to resize again". Also, the last time I came in to pick up my ring, I noticed some blurry spots on my diamond. She said to me "it's your glasses, you might need to clean it". I think she have a very bad attitude & bad customer services. Overall I love my ring!!! It's just her that make me don't want to come back to the store again. read more

100% satisfaction! Great service! My engagement ring is gorgeous!!!! My fiancé did replace my diamond for bigger after few months since he bought first one, and was no problem do his! They did very good job with my new stone!!! read more

I bought my fiancee's ring and can't say enough good things. I never for a moment felt like I was being 'sold'. The salesman was patient and took the time to take me through the whole diamond buying experience by explaining how diamonds are rated then explained how the store was laid out and let me loose. He gave me room to look and when I had a question or wanted to see a ring/diamond, he promptly took out the ring and let me inspect it. They have made a friend for life and any future jewelery needs I will always give Americus first looks. BTW, after reading the previous posts with the exception of one, you'll notice that its the Austin store that gets the bad ratings. I asked the salesman if there were any other stores and he did say that Austin had one but they were not affiliated. The americusdiamond.com displays that it is not affiliated with the Austin store so be careful how you read the posts. read more

While searching for my ten year anniversary ring my husband and I looked at many places in San Antonio. Americus had the largest selection at all price ranges, and all the sales people we talked to were very helpful. They took my diamond from my original setting and placed it in a beautiful new bridal set. I was very anxious to leave my diamond there but after about three hours they had set my diamond in the new ring and sized it. I could not be happier with my lovely rings and my great experience at Americus. read more

Americus Diamond - Jewelry Near Me - San Antonio, Texas

Raquel did and outstanding job with my wife and I today. This is the second time purchasing at Americus, and as always, I'm extremely satisfied and please with the service, attention to detail, and expertise knowledge of jewelry. First time I came in I was able to purchase my wife's dream engagement ring. This time we're here to purchase my wedding band, that their competitor diamond direct was unable to fulfill. Problem was the style of ring we were looking to purchase, Americus did not have, but that did not prevent them from fully customizing my dream wedding band, at a much lower price then what we purchased at first from Diamond Direct. Very satisfied with today's purchase, photos to come once ring is complete in a couple of weeks. FYI THEY HAVE THESE BROWNIES THAT ARE AVALIABLE FOR CUSTOMERS, do yourself a solid, and eat several... you won't be able to stop.... soooooooooooo good. read more

I don't know if anyone else has had a problem upgrading a ring but I've gone to the store twice to exchange a wedding ring for another setting and I have yet to be able to do this. I wanted to have a tanzanite stone set and the first time they told me it was too deep the second time they told me they won't set any stones but their own. They didn't have a tanzanite available and said they could order. I have yet to hear back from them. I don't want another wedding ring but I would love to have a tanzanite ring. I would love to purchase a ring from them but it sounds like I'm getting put off. read more