I would like to thank Kevin, the manager at Freeman Gas in Franklin, NC. He has always been…read moreincredibly knowledgeable and understanding. Kevin treats his customers exceptionally well by first listening attentively to their issues or questions, then providing professional and truly helpful answers. Working with Kevin has made me very happy to be a customer of Freeman Gas! Not only did he take great care of my immediate needs, but he also explained what upcoming needs I might have for the winter months. He truly has my back! Nance & David Warner Franklin

DO NOT and I mean DO NOT sign up with these guys. Prior to Superior Plus buying them, they were a…read moregreat company! NOW forget it. They charge you for nothing because they can. We have been with them for 8 years and rented a 120gal tank for $65/Yr and once Superior Plus bought them, the rates are now $200/Yr. They claim inactivity and force you to purchase your tank size in gas annually or in my case 120Gal. And if you don't, they charge you for it anyway. Guess what Superior, bye bye, natural gas just went in and you are now out! Find another option if you don't have natural gas. Buy your own tank and have it filled but not by these guys. Nothing in writing and they make up rules to get money. Come get your tank Superior and don't even think about charging for the pickup, good luck!

These folks have been very friendly and speedy. They answer the phones when I call, which not every…read morebusiness does, and they have been able to resolve our issues quickly and professionally.

Because of a leak, the propane to my gas fireplace logs has been shut off for about three years…read more For my birthday, (Wed. Sept. 27 ) I decided to fix the problem. An appointment with Budget Propane was made. The technician efficiently sent reminders and a text message when he was on his way. David showed up with a smile, a professional attitude and didn't even mind my eight pound barking Yorkie/Chihuahua mix. (Rambo eventually calmed down.) David lay down a drop cloth in front of the fireplace. He carefully removed all the fire logs, then even assisted me with a dust-buster-type vacuum to clean out debris. Should it go out, David showed me the steps on how to turn the pilot light back on. He gently warned me that when the fire is lit, the silk foliage draped on the mantle could be a fire hazard. Because hot flames could possibly turn the logs black, David instructed me to make sure the gas logs aren't directly over the flame. He found a couple leaks and quickly addressed the situation. Wow!!! The service call cost $100. However because top notch service was delivered, it was a bargain. If you need assistance ask for David. Before switching to Budget a couple years ago, I would call their competitor and hear, " Please listen carefully. Our menu has changed." After listening patiently, and pushing this prompt and that prompt, I rarely was able to reach a live person. Since I switched from that company to Budget Propane, I can't say enough good things about Budget. When I need a propane gas tank refill, it's easy to call and talk to Gina. Service is always scheduled promptly. The competitor would automatically come three times a year and fill the tank. That was a convenience, now I need to keep an eye on the large propane tank outside and monitor that gauge. But It appears I may save about $500 by monitoring the gauge myself. With this much savings, I am happy to monitor the propane gauge, and when propane is low, make a call and speak to some very lovely people. When the temperature gets cold, I am ready. Winter weather give me your worst! I will be found sipping some nice Cardamom tea in front of a toasty warm fireplace.

15 yrs of excellence service. highly recommend…read more Timely,honest and most of all dependable.

The service is great ! Good prices ladies in the office are very nice to talk with…read moreWhen you call you don't get a recording you get a person

Very poor work. Cannot/will not recommend. He left the fire place stainless steel liner unattached…read morewhich filled our home with smoke. The liner should have been 25' long to reach from the fireplace to the top of the chimney and he installed a 4' liner.

I 100% recommend Richard on his services! He knows EVERYTHING about servicing and maintaining a…read morefireplace! He is also very personable and prompt in his service. Great service!

Absolutely terrible! We are 700 miles away. We sent over all paperwork. They didn't check the…read moreemail, and they pulled the tank mid November with no notification! Completely irresponsible and unprofessional company Unable to speak with a manager.

From the owner: Our company motto, "Serving you like family since 1946", reflects the way we approach our customer…read morerelationships, and we take this very seriously. In practical terms this means we are willing to go the extra mile to supply your needs We go the extra mile to supply your needs and help you feel secure. It means we will treat you with respect and fairness, give you sound advice, and pay attention to your feedback, which helps us improve the service we render.

Amerigas is the worst!! Stay away from this company. No customer service…read more Cannot deliver what they promise!! I ordered propane with a promised delivery date. I have never received the propane. Contacted customer service by email and Susan F. lied to me and said it had been delivered. I was at home all day and there was no delivery. I do not understand how this company can still be in business.

Loyal, automatic delivery customer, ignored after running out of gas before Christmas. No returned…read morecall or text from anyone with the company! Propane delivery on January 2, 2021!!! Definitely changing to local company!

wish I could give less than 1 star. So far they have not shown up or bothered to call twice…read more Cancelling this service

I am not a review leaver but if I can save just one person from coming here then it's worth it…read more They have the worst customer service of any company I've ever had to deal with at all. I've been hung up on by several employees. Paid to have my tank inspected and filled, ended up having a faulty valve that wasn't fixed and resulted in my gas leaking out. They wouldn't repair it or refill it without full payment, whatever, to be expected. Now, I've been without heat through January into mid February and they told me they didn't know when I could expect the delivery that was supposed to come last week after I paid for another 96 gallons due to being a "low priority customer". I have a 3 year old and we've not even been able to stay at our house due to it being so cold. Going with another company. You should do the same. Save your time, money, and energy. They DO NOT CARE about people!