I would like to thank Kevin, the manager at Freeman Gas in Franklin, NC. He has always been…read moreincredibly knowledgeable and understanding. Kevin treats his customers exceptionally well by first listening attentively to their issues or questions, then providing professional and truly helpful answers. Working with Kevin has made me very happy to be a customer of Freeman Gas! Not only did he take great care of my immediate needs, but he also explained what upcoming needs I might have for the winter months. He truly has my back! Nance & David Warner Franklin

Would give a minus 1 there is absolutely no way to speak to anyone in Cashiers NC office they do…read morenot answer the phone you can't get updates on deliveries this business sucks since Superior Propane took over

I was a customer from 2014 until September 2025. I switched to Suburban because you could no longer…read moreget Freeman to fill your tank. They ignored customers. I've been begging them to pick up my tank since last September. They finally did and you can see the bill they sent me below. My tank was 45% full and they charged me $450 in fees for picking up the tank. They stole the gas that they sold me last year. Complete thievery. Shame on you.

We have used this company for years now. They're just so polite and so prompt when you call them.read more

Everyone is super friendly, professional and very helpful. I'm very pleased with their quick and…read morewonderful service.

They are a wonderful group there. Thank you for you help today! You cannot find customer service…read morelike this anymore!

Awful service sine Superior bought them out no open offices everything online can't talk to someone…read morethat can give you actual answers deliveries are rescheduled no notice and you'll be lucky to get delivery before you run out. Never had issues when freemans was running the company this new company could care less and their prices are about a dollar more above the average price posted through the state site. So do your research before contracting with this company

This company doesn't deliver on time and they don't answer their phones when you call to inquire…read moreabout deliveries.

This place was recommended to us by a staff member at Little Valley mountain Resort. We were on…read morevacation and woke up to a flat tire! So we pumped it up with a portable pump and headed to Sim's. It doesn't look like much from the front, but the shop is in the back and he's got everything he needs to take care of ya :) Mr. Joe was a sweet old gentleman, who took care of our tire quickly and for a great price! If you're in the Pigeon Forge area and need a tire, service or propane, this is a great place to go :)

Needed propane for family gathering. Fair and honest service. Rented me the propane tank and only…read morecharged what I used.

BEWARE OF DEALING WITH AMERIGAS!! ZERO STARS!! Ever since…read morethe Amerigas driver cracked my wall on Feb 7, 2026, I have contacted them several times via their website: March 10, March 31, April 3, April 22, and May 5, 2026. Each time I was advised that I should hear back shortly - usually within 2-4 days. As of today, there has been no response from them.

Absolute trash company. First, my landlord and I have each been told that the other needed to call…read moreto have me added as an authorized user. They tell me she has to call. They tell her I have to do a conference call with both of us on the line. Mind you, they were fine to speak to me to set up the payment plan but now there is some security issue with speaking to me about removing the late fee when I havent paid late. I asked about an actual office and was given an address. They could not provide a direct phone number for this office and stated the offices have no direct numbers. They could not confirm office hours to ensure someone would be present before I drove a half hour there. Now I am sitting on hold on a call that has lasted 35 minutes so far. First they wanted me to pay the final payment in advance to have the fee waived. I said no. Then she told me the late fee was because I didnt pay the Jan payment til Feb. I said my first payment was due Dec. I see withdrawals to Amerigas on Dec 9, Jan 8, and Feb 6. Three of the four payments. Do you show three payments? She said she did. I said then remove the fee. Sat on hold. She comes back and says the fee is removed. I ask for confirmation of the balance due and the date she shows it due so that I do not have to spend more hours of my life fighting another late fee next month....back on hold. A WORD TO THE WISE: Choose a different company for your propane needs. This one is **TRASH**.