First off I would like to say the service technicians have always been very nice to work with. The office staff have been hard to work with when setting up times to come and fill up my tank. Two times I have let my tank run out ( my fault ) It took a week+ to get the gas. They did not call to tell me they were coming. So, when I got home both times my tank had gas in it but it was locked. That meant I had to get another appointment to have somebody come out and unlock my tank. Cold showers are the pits. Costs are very high with Amerigas. My tank rental is around $110 a year with amerigas ( FYI Diamond valley propane is around $35 a year.). After 15 years of paying this I could have bought my own tank and had money left over. Propane costs are also high with them expect to pay double what everybody else is charging. (PS We miss Roy he was our service technician for the family for about 25 years and was let go when Amerigas took over Ballard Gas.) so, we are buying are own tank and are going to fill it in the summertime and shop around when I do. I expect to save about $700 a year! read more

Been trying for 5 months to get an Amerigas repairman to come to my cabin in Idyllwild, CA. to fix my electronic tank monitor. I've called a dozen times and had to wait at least an hour each time to speak to someone. I've emailed 5-6 times and got no response. I've contacted someone via chat a dozen times. They say they will put in a request, but nobody comes out. Next, I'll complain to the Public Utilities Commission. Then, I'll cancel my lease when it expires in January. Worst propane company ever! read more

I would give them a 0 if I could instead of a 1. Delivery driver called in for service tech without telling me. The technician came out, checked the tank, and did not mention any charges. I was never asked to sign anything or approve a fee. Almost a $700 fee and no negotiation Definitely dishonest and unfair Do not trust them. read more

I strongly do not recommend AmeriGas. I have a propane tank on my property that is owned by AmeriGas. A few days ago, I noticed a strong gas smell around the tank and immediately called their customer service. The dispatcher told me that I would only be charged if the technician determined the issue was on my side. The technician came out, checked the tank, and did not mention any charges. I was never asked to sign anything or approve a fee. Today, I received a surprise bill for $278.92. This feels dishonest and unfair. If there were going to be charges, I should have been clearly informed before the service, not surprised with a bill afterward. For a company that controls customers' propane supply, I find this practice unacceptable and misleading. If you are considering using AmeriGas, be very careful -- ask for everything in writing, because they do not communicate charges clearly and you may end up with hidden bills. read more

Worst company to work with. Their customer service people do not care. They are hard to understand. They don't allow you to speak to a supervisor or manager. I will be switching tanks and service read more

Less than one star for Amerigas. Going on 72 hours without propane! I called the emergency line on Sunday when our tank ran out, a service guy on call came out and said the reason our tank wasn't filled was because our reader was "stuck" their fault, not ours, so he promised someone would be out the following morning. Monday morning came and gone and after several calls to their customer service number ( which is outsourced overseas) they said the soonest someone could fill would be the following day Tuesday. Now mind you, we have no heater, no hot water, can't cook on our stove or do any laundry and have small children at home. Tuesday comes and the driver comes to our front gate and stops, it's a rainy day and we have a gravel/ DG driveway. We have zero access issues and he was in no danger of getting his truck stuck. ( we had to pass fire inspection less than a few months ago to make sure we had safe access for a fire engine in case of an emergency) I explained all of this to the driver. He called his dispatch and he decided he was not going to deliver the propane to the tank. He refused to let me speak to his supervisor! This was the most insane part of the whole deal, he was concerned about us having a dirt ( dg/gravel) road and he drove on a dirt road 1 mile to get to our gate. A dirt road that's in worse condition than our driveway!! I pleaded with him that I am home alone with a small child and need heat and hot water, he refused. He said he would loose his job if he got stuck, refused to help me out. I already cancelled service and am signed up with KC propane and they are coming tomorrow morning! Never ever consider Amerigas, terrible customer service!!! read more

Everything about this company sucks. They overcharge for everything. It took me 3 months to cancel and then they wanna charge me to come get their tanks. People on the phone don't care. I was on hold for 40 minutes waiting and put on hold multiple times after speaking with people. This company is nothing but a bunch of thieves. Stay far away from them. Many other better companies!! read more

I ordered Propane from these guys over three weeks ago nobody ever showed up kept on putting in a new submission to get gas. Finally, I got a notification yesterday. Said they would be at my place today. Somebody needed to be there since they never showed up the gas level, went down, but I still can turn on the stove and the heater took the day off sat around all day giving a window would've been a little more considerate than to just tell you you gotta be home all day or else you don't get your Propane read more

I used this company for many years and they have been terrible since they closed all local stores and went corporate. They are a total rip-off. When I canceled their service they charged me over $400 in fees, not money I actually owed, but made up fees. They charged me $130 just to have a dispatcher send a truck to my house to get their tank... then charged me $300 to pick up their tank. My advice is support local propane providers and dump Amerigas read more

They promised a new tank and they showed up With a tank made in 1988 1st strike They take 7 to 10 business day to deliver 2nd strike Someone answers the phone in the Philippines for customer service or to order propane 3 rd strike If you want to set up a post pay account Meaning you call to order they deliver and pay when you get bill. To set that up the customer service Ask for your social security number over the phone Ps: did anyone notice that nobody comments or responds On all the complaints! It is because they don't care read more

Amerigas is Terrible. After never delivering anything to my house. When they came to pick up the tank- the tank that came with my house and was included in the sale - that I volunteered to them just because I wanted this company that had robbed me of time and comfort during our cold winter out of my life. Well this company which never delivered anything to me but misery and thus breached their contract, has sent me a bill for 150 dollars? This company is a SHAM. Do not give them any business. They do not deserve to have a License. This is coming from a former Professor at John Jay College of Criminal Justice. This company is BAD NEWS. BEWARE read more

ABSOLUTELY THE WORST COMPANY TO DEAL WITH!!!!! They filled the wrong tank on our property which we never requested to fill. (Over a $1000 bill) They have told me twice that they would credit me for their mistake and yet now I am being told they are "Looking into" the situation. Absolutely horrible! I would highly recommend finding a different company to work with, This company is HORRIBLE! I wish I could give them negative stars. read more

Thee most UNRELIABLE Company in this business. Can't reach anyone on the phone and if you're lucky enough to get someone, their English is so broken the conversation is useless. They don't show up on delivery date THEN want to change you 300.00 to deliver next day that THEY didn't show up GO FIGURE. So we pay the $300.00 to deliver next day AND IT'S NOW 3 DAYS LATER AND WE STILL HAVEN'T GOTTEN OUR DELIVERY!!!! read more

Amerigas is a scam. Their billing doesn't make sense, and if you call them to ask about how they came up with your bill, they say they're "working on it" and never get back to you. Or they just won't pick up the phone and leave you wondering. I really think they make money by just making up bills and then trying to scare people into paying by threatening to cut off service. Customer service is nonexistent. It's customer exploitation at Amerigas. read more

Called paid for full tank Phillip pick my delivery date waited around all day to have nobody show up and then tell me there is a delay when you call customer service spoke to Abraham explain the situation told me all he could do was see that it was delayed, would not give me an honest answer on why it was delayed when I told him their customer service was very poor. He said yes, I know and hung up the phone. I would never use Ameri Gas ever again, nor do I recommend this business to anybody. read more

Don't call for service. If you have to use them (renting)... Set your account up and then do everything else on the website. We called and set up our account, but after all, was said and done, credit check, etc. we let them know our tank was at 20% and we needed fuel asap. No delivery was scheduled and we ran out. Spent Christmas and New Years without heat, hot water, or gas to cook in our home. Not showering or cooking and huddling near space heaters is not a great way to celebrate the holidays, or spend any week. :( Because we ran out of propane we had to get a safety check which was $190 on top of the inconvenience of how we spent our holiday. John, the safety check tech was fantastic and deserves 5 stars for his service. I will make sure we don't have Amerigas when we purchase a home this spring. read more

I am losing my temper with these people. I received a text message from Amerigas two weeks ago telling me that I am scheduled for a delivery. We were camping at the time. Yesterday, the 25th of February, I went outside to check on how much propane I had in my tank. As you can see from the picture, it was at zero. My wife immediately called Amerigas and. was told that someone would be dispatched asap. Well to we recei. ved a call from the driver today, a day later and was told that he waswn't going to come out until tomorrow because he was afraid that his truck was going to get stuck in the mud due to the recent rain we just had. That's a bunch of BS. He should at least make an attempt to try. This is not the only time this has happened to us. It's like four or five times already. As you can see from the other picture, this is the.temperature of my house right now. This is totally unacceptable. I don't blame the driver, I blame the person doing the scheduling, they should be reprimanded or terminated. It's a good thing that we have a motorhome parked here on our property. We spent last in our motorhome. Now it looks like we have to spend another night in the motorhome. I live in Aguanga. This will be the final time they do this to us. Next time they do it, I will be contacting a different propane company. Enough is enough. One pissed off customer here. read more

Amerigas - Temecula - The temperature of my house - Propane Near Me - Temecula, California

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AVOID AT ALL COSTS. This place is a NIGHTMARE. The only phone number they answer quickly is "Establish new service." I thought this was maybe a COVID lockdown issue, but looking through these reviews, it's clear that this was going on long before COVID. Since Oct. 23, I have spent a total of 8 SOLID HOURS on HOLD in their "customer care system." Usually, I went a week without hot water waiting for them to send a technician to turn on my gas. There seemed to be a gas leak after he left. Their EMERGENCY SERVICE number had me on hold for more than an hour. When they did send someone, they wanted to charge me $350 for error their person made. Then I tried to turn off their service entirely. Good luck with that. Hours on hold. When I finally got through, I asked them to send email confirmation that service was discontinued. "Don't worry," they said, "it will automatically end when the new owner calls us to change service or remove the tank." Nearly two months after I sold the property, I get a new bill for tank rental for 2021. Another two hours on hold this morning, including once when they just disconnected me after a long wait (the third time this has happened with Amerigas). When I finally got through to a person, she said she'd have to try and dispute the charge because my account has already been billed. I asked her, "WHAT ACCOUNT? I cancelled this. You should have no active account in my name." On a national level, this company is totally mismanaged and f*cked up. Possibly it is intentional and criminal -- I wonder how many "customers" just pay invalid bills to make them go away. On a local level, the Temecula office has been a nightmare. They have hung up on me, not answered during business hours, cussed at me, and failed to deliver service. You used to be able to walk in and at least trap them into speaking with you in person, but not now with Covid. The phone is the only option for getting resolution with a live person, and they have created an insane obstacle course to prevent you from every talking to a live person. If I'd have stayed in the area, I would have changed services. But that costs you, too, as they charge YOU to haul off the tank they require you to rent. There is no getting away from this awful, evil people. This is exactly why public utilities were created -- to avoid crooks and thieves and unethical b*stards like the people running this company nationally and at the local Temecula office. read more

Too bad you can't choose no stars. Do not sign up with this company. They have outsourced their customer service to the Philippines and the service is horrible . Their website doesn't connect frequently, and you can't speak to anyone who knows what's going on. I am in the process of draining my tanks and will go to another propane company. read more

If you have an opportunity to use any other propane company besides Amerigas, go with the other company. Longest phone hold times, no available technicians, long wait times to deliver gas, terrible customer service which sounds like it's been outsourced overseas with children or noise in the background. If I could give a 0 rating, I would. On hold over 30 minutes this morning, afraid to hang up or I lose my place in the queue and start all over. read more

If I could, I would give zero stars. I called when my tank was at 5% and was told that it would be delivered within 24 hours that was six days ago. I have been without propane for three days and AmeriGas keeps telling me that it will be 24 to 48 hours for my expedited delivery. I spoke to a manager that gave me excuses but could not give me any timeframe as to when I would receive propane. They seem to have a very complicated dispatch system that, I can only assume, they are not educating their people to use correctly. I have been told a number of times that if all the boxes are not checked or the request is not completed correctly they will not route a delivery. The people that I talk to on the phone have all been very nice and have tried to be helpful. There is a huge communication breakdown within the company and they don't seem to interested in fixing it. read more

I think you can see by the reviews how terrible this propane delivery company is. If you like talking to people in The Philipines who can't help you good luck. Possibly the worst company in Temecula, CA . Look elsewhere for propane. Your warned! read more

I had a very unsettling interaction with the delivery driver today. He was hostile and combative from the moment he arrived At 830ish this morning. I asked him to confirm my order was to fill 2 tanks- the same request I made every time I called between the time I requested my delivery on the 14th, to the time I followed up on the no show on the 21st and then each day after that I called. He states to me rudely that he does not have an order to fill 2 and won't be filling 2. I asked him to call dispatch and see what happened and get the ok to fill both. He said "you call dispatch". He proceeded to walk onto my property and up my driveway around me as I'm speaking to him. I backed up thinking he didn't realize we were still in conversation only to have him barrel forward. Only when I said "stop walking on my property" did he take me seriously and start looking at me. I felt threatened and uncomfortable and totally marginalized on my own front driveway. I explained to him I just want to buy propane from him/them. He confirmed he had plenty of gas in the truck. Both tanks are leased through them. I pleaded with him to treat me like a customer and like my business matter and when I said "what am I supposed to do?" He said he "could tell me but I won't like it". I asked him to call a supervisor and after a little more confrontation when he went back in his truck I locked our gate. I called Amerigas and made a complaint about him and asked them to cancel Our service and remove our tanks. I was transferred and hung up on twice before reaching the kindest loveliest woman named Angela who scheduled my tank removal for the next available day. I have since received multiple hang up calls (and I mean one after another after another) from a toll free number and when I called it back it was amerigas. I reached a woman who said she would look into it and when I gave her my Phone number to look up my account the line went cold and i couldn't hear anyone talking. She didn't call back. Now... with regards to the hang ups- I was concerned it was my service so- I had my mom and husband call me and speak with me and I called them and there wasn't any service interruption. I had hoped it was a problem with their phone lines or mine or something easily explainable. This whole experience has left me very unsettled. I did like amerigas when I could call the local number and get a hold of this nice gal who worked in the office. Then they changed their business model and went all remote. Since then it's been rough. Now... I can't wait to have their tanks off my property. Such a shame read more

Literally the worst company. My propane tank sunk on one side (not properly anchored down) it was put on tiny blocks. It felt on my main gas line coming out of the ground, someone came out to tell me someone would be out the next day to level it. 6 calls later, still no one coming out. Half of the agents didn't speak English and NO ONE I mean NO ONE resolved my issue. It's winter, I have kids, and can't use my gas. I will defiantly be switching, AmeriGas is HORRIBLE read more

-update 2/1/19 The tank is still in our front yard and they have rescheduled pick up repeatedly. Horrible company! read more

Where do I even start? The customer service is absolutely horrible. I tried to get a delivery over 3 weeks ago and the company still hasn't delivered my propane. Good luck trying to get a hold of anyone on the phone as their customer service lines are being routed overseas with workers you can barely understand due to a terrible connection and a heavy accent. I was lied to today by someone from this line and told my delivery would arrive today. Fast forward waiting all day and no one showed. I finally had to call the emergency line to get ahold of someone I could actually understand and straight up was told that I was lied to to get me off the line. Going with a different company after this delivery. I would say look elsewhere for your propane needs. read more

Only reason they get one star is because there isn't a Zero or negative star rating. Horrible customer service to say the least! I had them for 7 years and every single time I called for propane it turned into an issue. I was overcharged every single time and had to argue for a realistic price. I called Alliance and they were easy to deal with, did what they said they would, gave me a good price. After all it's propane- how can there be a huge difference in price? Amerigas seems to thick their gas is special! There is reason they lose all their tanks to other companies. Don't waste your time, just go with another company to start with! read more

This company is disrespectful and disgusting to say the least. I had a driver by the name of Sylvester call me and then begin to be aggravated when he could not find the house. I then asked why he was so aggravated or what I did to aggravate him he began yelling, saying I am not yelling I'm not yelling do you want me to yell. At that point I told him to please leave my property, he then hung up on me and still went onto my property. Luckily, my mother-in-law was home to stop him, he got out of his truck and began yelling at her. The police have been contacted. Absolutely disgusting behavior. Not to mention that I ordered an emergency replacement as I need propane, and they had the same man attempt to deliver. My propane to which he put I refused when he never came to my house, I have multiple recordings of them guaranteeing me that they re-ordered things and when I call again the next day, they have no record of the call sudden... that driver by the name of Sylvester better be careful coming to peoples homes and properties so aggressively! Dangerous and terrifying. Is avoid this propane company get any other propane company. read more

We have being waiting for a delivery for almost 4 weeks. Impossible to get ahold of anyone to speak to and now we have to pay a fee bc our propane got too low & needs a safety check. I was told it was "too muddy" to deliver one day that they supposedly attempted. I would not recommend this company. This is not the first time we have been waiting for deliveries from them. read more

Worst customer service ever for a utility company. Cancelled over a month ago and they still haven't picked up their own tank or returned calls. You guys have 24 hrs to get your tank or it's considered abandoned and will be scrap metal. read more

Sadly - again this year we have trouble with the customer service in the Temecua office... & poor communication from the 800 number. This year - again... customer service agent refused to do anything but be as difficult as possible ...belligerent, & unhelpful in every possible way . When I asked for a manager - she said he was out & offered HER direct e-mail.... ??? When I asked to leave a message she said her way was faster or I could wait for an unlimited time as her manager has NO time to contact a customer within a day or even two... she wasn't sure when I'd hear back... . As I am still hoping to hear from the manager, there is hope I'll be the 1st to update a long line of bad service experiences like mine with Blanco today. As to consistent customer service issues that brought comments on the Temecula staff & I concur. Until then - be aware of hidden charges. But especially know no fuel delivery for two weeks is so they can charge a quick delivery fee. When if you wait - they are there in days... NOT weeks - it is a sales ploy :(. We saw this each time we have called. Support the small guy - they actually care if you are actually in need over making a quick buck like Hank Hill would have... w/ No B.S. . read more

If I could give 0 stars I would!! This is our 3rd delivery that I scheduled, we've only had their service since August 2020, Jan 4th I placed an order for 200 gal, delivery window jan 4-18, seems a bit long of a window but what else can I do? Monitor our usage daily, got to 5% & called 877 #, rep was rude, this was Wed. Jan 13th, she kept sighing on the phone when she couldn't locate our account, kept acting like I was asking her for too much. She then tells me we can expedite the order & driver will deliver following day, Thursday, I thought perfect! NO DELIVERY THURSDAY, OR FRIDAY!! Called Thursday around 3:45 to ask what is going on & where is our delivery, was told our propane wouldn't be delivered until Sunday!! Wtf??? And was told we need to transfer over to delivery sched rep, waited on the line over 1 hour with Stacy & by 7pm central time, was told the center had closed so no reason to stay on hold, Stacy informed me I needed to call back following day! Mind you, we are now at almost 0%, call Friday, Jan 15th & informed I have to wait 72 hours once I request for expedited service!! Huh??? So now I'm told delivery will be Saturday !!! When actual regular delivery was Sunday!!! So I'm going to be charged an extra fee for 1 day ?? The rep on the phone today wouldn't transfer me to a manager & basically told me she can't do anything else to help me!! I am so upset this company can continue doing this & let their customers, who paid their propane in full, almost $700 wait 2 weeks for a flippin delivery!!! I will be cancelling our service once we are down to 20% & going with KC propane - local company with much better customer service!! AmeriGas shame on you!! You're paying customers should have priority!! And when your employee gives a delivery date it should be delivered!! I am in shock I had someone lie to me & nothing is being done about it!! I forgot to mention, when we first got our tank delivered they told us it was filled -250 gallons, I didn't look until about a week or so later to see what % we were at, and we only had 70% filled, but were told when it was delivered it would be filled, so then we had another delivery scheduled when we were at 30% for 100 gallons, by the time it was filled we were at 50%, they have not filled our tank since we started with them, they do that so we would have to pay the extra amount after 1st fill!! We kept wondering why they didn't fill us up the first time but now we know , they wanted to price gauge us!! So so terrible of a company to do this to Jew customers!! If I didn't already prepay I would've cancelled your service!! read more

No no this is my second time I have been in the house with no propane I woke up sick and can't take showers it's freezing cold in my house and this company doesn't care about Their customer had me miss a day off work cause they where suppose to come deliver my new tank due to their old tank having a leak. And they never showed up and when I called kept giving me the run around. Please save yourself the trouble and don't use this company the suck so bad and don't care about their customers. Worst worst ever read more

I just relocated to Fallbrook. I wasn't aware of processes for maintaining the service with Amerigas. The previous owner of my house discontinued service and then Amerigas shut my propane off without any notice. It took 8 days to rectify and get the propane running again. Amerigas failed numerous times to meet scheduled appointments and get the propane turned on. The customer service employees promise the world but aren't empowered to see follow through on commitments. The service culture in this is broken at the top level. What a disaster. read more

Horrible service. Placed an order on 12/21/20 and three times I was given a delivery date. They show on their system that they would deliver between 12-21 and 1/4. Today I call to see if they will be delivering and today they tell me that tomorrow. This is the fourth delivery time that they give me. When you call the recorded message says that they have changed their system to make it better and that you can check the delivery status on your order on line. All is incorrect. Giving you a window of delivery is not a system of checking your delivery status. After an hour when you are able to speak to a representative he tells you the same thing that is in their system. I am not a new customer and I will never order from Amerigas . read more

What a terrible company! Twice as expensive as their competitors; worse, unethical business practices. They have a contract they never tell you about that you haven't signed that includes locking you into a 3-year deal. You will be charged $149.99 if you cancel with them early AND they will charge you another $149.99 to pick up THEIR tank that you never asked for (it was there when we moved in). They have terrible customer service that includes putting you on hold for 30 minutes or longer. Terrible company!! Avoid like the plague. read more

I'm pregnant and due any time now. We moved in Wednesday night and called Thursday morning to have gas turned on (spoke with Kelly). Because we didn't use the oven or hot water that day we didn't notice it was never turned on. We called the very next day and they said we can't have our gas turned on because we needed to schedule an inspection. No one told us that. They said they would try to have someone come over same day or I could schedule for Monday. Gave them a number to call me back and I never got a call. I had to call today (spoke with Shannon) because they were closed on the weekend And instead I get told "We called the number you gave us and we left a message." i never got a call or voicemail, but she kept saying she called and that was that. I'm really upset because I haven't taken a hot shower in almost a week and I feel disgusting. She made me feel really stupid. I asked if they could come out today or tomorrow and she said not today but maybe tomorrow. No time was given. She just said they will try. Im tired of waiting around. We're still moving stuff and I'm just getting nervous that I'm going to have the baby and not have heat, hot water, or an oven to cook with. She was very rude and not very accommodating. Maybe one day I'll be able to eat a hot meal and shower. This is very unfortunate. Update: my husband called back and asked why it was taking so long and that we need an appointment date and time. The lady (Shannon) lied and said she put us on the schedule for Tuesday 12-4. But she never gave me a time. She just said some time in the morning if they can fit us. Nothing can be done. And I'm basically an idiot that doesn't know how to listen because she gave me all the information. read more

Avoid at all cost! Had to use them for 2 years because we were in contract. If you are debating using them for propane I highly advise against it. Every single contact i had with them was frustrating. They will rip you off and blatantly lie. read more

Horrible communication with delivery times. It can take 10 business days to even get your tank filled, and then they call you the day before to let you know they are coming, but with absolutely no estimate as to what time they will actually be at your house. Be prepared to wait around and lose a day at work. read more

I dread picking up the phone to call Amerigas. The office staff is so rude, short, accusatory and unhelpful I always feel like I have done something wrong. I wonder how they stay in business because their poor service is a common theme on Yelp. I have just ordered my last delivery from Amerigas and I'm truly embarrassed for having put up with them for so long. Last year around this time I placed an order for propane delivery and it NEVER CAME. Yes. Just wasn't scheduled. So..... I called three days ago (Friday) to order a propane delivery and unfortunately an office staffer named Liz answered. She was sighing heavily and impatiently with her first response and it went downhill from there. She took my $600.00 pre-payment for 100 gallons of propane (!!) and then I had the gall to ask when the delivery would be made. "How low is your tank??" Liz from Amerigas demanded. "12%" I responded. "OK you need to call us at 30%!!!" she scolded. "We are 14 business days out from delivery AND since your tank is so low, you will have to be home when it comes, otherwise the driver will shut off your tank and you'll have to pay a reconnect fee." I was taken aback, both by her rudeness and by the 14 day backlog. Didn't sound right. Let's see.... if Amerigas only has 1 truck (which they have several, but let's go with it) and that truck can only make one delivery per hour (which he can probably do several in concentrated areas since it only takes a few minutes), the driver would be able to do 8 deliveries per day. 8 x 14 = 112. You're telling me 112 people are ahead of me?? There aren't that many people still on propane. Also, if Amerigas has three trucks (they actually have many more), you're telling me 336 people are ahead of me? Hmmm... I smell a disgruntled office worker who wants to scare me into thinking I'm going to have a cold Christmas in Temecula. "Liz, since I have to be home for the delivery, which is supposed to happen some time in the next 14 days, do you think we can narrow it down to a certain day--or days--so that I can make sure to be home?" "Call back Monday." I let Monday go by and called Tuesday (today). Shannon answered this time. I was super kind because I didn't want the wrath of the Amerigas call center shrews to ruin my day. "Hello... I ordered propane and would like to know when you think the driver may deliver so I can be home for it." "You just ordered Friday!! How low is your tank?" "It's at 10%" (heavy sigh of disgust) "It hasn't been routed and we are 7-10 BUSINESS days out from delivery." "So we are not on your schedule for delivery yet?" "No." Says me: "Ok. Well, I just ordered 3 days ago and was told to call back to find out when I was scheduled for delivery. What would have happened if I hadn't called today to ensure our delivery gets on your schedule?" "We're 7-10 BUSINESS days out from delivery!" Me: "Thank you. OK, I understand (trying to be super nice so that I can just get what I need--which is some DAMN EXPENSIVE PROPANE).... is there any way we can both get on your delivery schedule AND perhaps narrow the delivery day down to... say... a 48 hour window so that I can be here so my tank doesn't get shut off?" "Call back tomorrow." OK. So we get to do this again tomorrow. Another unpleasant exchange with Amerigas in my future. Here's the thing: I could have ordered earlier. That's on me. I don't expect a rush order at the holidays. Just trying to nail down a delivery date. It takes you 10 seconds to ding my bank account for $600.00 and 14 BUSINESS days + a lot of unpleasant exchanges with your terrible customer service team, to get the product for which I just overpaid. Propane. I'm done. Side note: the Amerigas drivers are always nice. I'll miss them. read more