Very helpful on the phone the gentleman was very informative let me know what was best for my car…read more I appreciate the knowledge I do recommend

I will NEVER buy another junkyard battery.. I bought a battery for my car and it did not work. I…read moretook it back and they exchanged it, but it did not work either. I took the battery to Autozone and they said it was no good. So, I am $50 in the hole. I could have bought a new battery and been done. Lesson learned.

This place has helped me more than anywhere else in the past two years. I cannot express my…read moregratitude towards the workers who helped me out. Kwe and Shakira were a blessing that i did not know i needed. They helped me out and greeted me with a great attitude. I definitely recommend this place.

This is O'Reilly Auto Parts store #1674 and it's located in the West End neighborhood of Atlanta,…read morejust southwest of downtown. This store is OK. Compared to other O'Reilly stores I've been to, this one was the most weathered and worn, but it still got the job done. I needed to stock up on oil for my car. I was looking specifically for Castrol Edge synthetic 5W-40. As luck would have it, the only 1-quart bottles they were completely out of were the ones I was looking for. I went to the front to ask for help. David helped me. He went to the back to check and see if they had any extra in stock, but they did not. However, my bad luck turned to good because I noticed right below the empty rack, they had 5-quart bottles on sale for $28.95 each (regular price: $39.99). The 1-quart bottles weren't on sale and cost $9.99 each (regular price). So I ended up buying a 5-quart bottle and saved $21 if I had bought the equivalent amount in 1-quart bottles. David was nice and double-bagged my purchase for me. After tax, my total came out to $31.53. On a Saturday afternoon around 3:40pm, I saw at least three employees and the store had light traffic/was moderately busy. The store is attached to a Subway.

I can always get hard to find BMW parts here at great prices. The owner has been in the business a…read morelong time! I've been relying on this team even when they were at the old.location on Piedmont Road.

James and Gary are incredible. I am always greeted , These two guys are my go to for anything, I…read moreneed for my European range rover vehicles.

My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

EL Johnston is the most patient and dedicated parts store in the Atlanta area. I have gone to them…read moretime and time again with hydraulic problems that they creatively solve. My grandson built this electric motorcycle (ZapCycles.com) for me using a Harley chassis, forklift motor, Kawasaki brakes, Hyundai batteries, and a Honda chain. It was fast but could not stop when we took it to them. Grandson and I made it run but E L Johnson made it stop. Those guys deserve 5 out of 5 stars.

You won't find more knowledgable people than these folks. A family-owned business, Mr. Johnson is…read morein his eighties and works with his two sons every day. Staff is super friendly. You deal with the same guys every time you go there. They must treat their employees right, because they stay forever. You'll be surprised at the valuable advice Mr. Johnson can give you about any car problem. He has been doing this for a mighty long time! And ladies, this place often installs batteries, wiper blades, and other parts they sell for free!

I went in for a car battery. They immediately tested it... I went back a couple of hours later, &…read morewas helped by Maceo. He recommended a durable battery that wasn't too expensive & it came with a warranty. Maceo completed the purchasing process, then installed it on the spot, all while providing great customer service with a smile!

Great service & timely!…read more Customer service: We were helped by Roger G & William. My bf specifically took me to this location, and now I see why. They are sooooo helpful and knowledgable. I needed to get a new battery, and they got it done in a spiffy. Even when William ran into a snag with tools, he was still in a great mood and got the job done. Not sure if he is a manager, but he definitely has a manager type of vibe about him. Very professional!! Location: This is on Buford Highway, which apparently has everything! I saw lots of restaurants, some clothing stores, and other service-type establishments. Would I recommend? Absolutely! Will I be back? If I need something, yes. They were more than helpful.

Even though they didn't have the part u was looking for they got right back with me and offered…read morealternative sights.

Whatch out for them send wrong part and won't give money back then talk to you like your garbageread more

First time returning to this location in nearly 15 years, and I must say the newly renovated…read morefacility is impressive. My service advisor, Jeremy, was cordial, professional, efficient, and genuinely helpful throughout the process. Service requested based on a diagnostic code identified during a previous inspection. Vehicle was brought in for further evaluation, confirmation of the issue, and recommended repairs. I still have a few reservations until I receive the final diagnosis and estimate. For now, I've entrusted them with my vehicle, and I'm hopeful the experience will continue to be a positive one. Beyond vehicle maintenance, this location offers value through its professional staff and updated facilities.

Took my car in for tires, got it back and found out a few weeks later that the wheel lock key had…read morebeen broken they let me drive off on four lugs with no attempt to inform me at all.

Been using these guys for years, almost always have what I need, or shows me where I can get,…read moreusually local

Very great business and if you looking for parts they will more thank likely have what you're…read morelooking bought a rear axle for my 2004 mustang gt and haven't had any problems out of it

The phone service terrible part failed within the warranty parameters still gave me trouble, then…read morecould not provide another part Definitely not a parts place for me

Didn't have what I needed, but knew what it was and was able to tell me where to get it. Solid…read moreplace in my book!