Omg! Tim was amazing!! We had fluid leaking and he heated us in the right direction and also…read moresuggested some good eats to try while heading back to Illinois. I appreciate good service and it's so rare lately! The store was clean and appeared well stocked too!

1003 Cleveland Ave East point ga 30344…read more The absolute worst customer service I've ever experienced. The manager was rude and condescending and told me when I asked if he was going to help me take my purchase to the car, he said, this is not a grocery store. Although I purchased the products, found out later he sold me the wrong filter. I will never set foot in that store and will tell this story to anyone who will listen.

Absolutely horrible customer service. I was calling for a…read morepart estimate an I was rudely hung up on before I even said hello. Once I called back again to which the lady who answered the phone again. Which I found out her name is Sabrina. i was told my estimate for my part and that she could go get it an hold it now, I asked if I could call back once I got more estimates and if I decided to go with them. She said yes I called back after about 10mins of looking to let her know I indeed needed the part and that she could get it an hold it. She answered the phone again rudely saying "I told u we had it before an I could've gotten it then." To which I told her I wanted to call around first that is why I'm letting her know now I didn't find anything cheaper. To which she continues to say remarks like I was back there before u need to wait til I finish up with my customers so hold. I asked her why would she answer come back just to put me on hold again if she could just hold it. She said I gotta relook it back up and she is going to pray for me an said I need Jesus because I seemed tense. I absolutely do not understand the uncalled for remark, I found out her name through another co worker who came back to the phone after 20mins of holding. Sabrina took the phone and said she would hold it. I told her thank you an I confirmed Is your name Sabrina. She said I me e told u my name but yeah it is. So I wouldn't strongly advice someone else to answer calls for a parts shop that's doesn't have an attitude a tell people they need Jesus. I will be informing corporate of this matter as well

What auto parts store doesn't sell window ice scrapers? Perhaps I should ask, what auto parts store…read morehas employees that don't know what a window ice scraper is or where they would be kept? This place, that's where. The two gentlemen working were pleasant enough, and one did try to be helpful. The store is protected by bullet proof glass on the inside. To get out, you must walk around the entire perimeter of the store to get to the exit. Most items that you would want are either behind the counter or on a locked display. It's just not a pleasant consumer experience, and the lacking customer service skills from the associates does nothing to compensate for that.

Today I replaced my battery. Jonathan did a great job and gave me customer service with a smile…read more Battery Installation took about 30 minutes and I was on my way. I love this location because Jonathan and Ron always gives excellent customer service. I'd definitely recommend this location to my friends and family. It was the overall experience for me. Thanks Jonathan

It does the job. I…read morecame into Advance Auto parts today looking for windshield wipers and wind shield cleaning fluid. When I came in there were two customers, one person working the register, and one other employee outside. It took about 5 minutes for me to be waited on, but once I was, service moved pretty quick and they had the blades I needed at a decent price. The store seemed pretty stocked with parts, tools, etc, with several store aisles to walk, and several "behind the counter" aisles, when they vanish, looking for that part you asked for. I've visited this advance auto several times over the years and it's in an awkward place at the corner of Covington highway and Paul Edwin drive, more so to get out than to get in (it's pretty easy to get in the lot). They're also located next to a Honey Baked Ham for reference. Is it the best store? I dunno...but it gets the job done for me

This used to be an amazing Advance Auto Parts store, thoughly lately it seems to have gone down…read morehill. Today was horrible. My wife had a 700CCA battery that I purchased last year and it died. It went to get an exchange today and was told to order a new one which is sized 124R with 700 Cold Cranking Amps. I ordered the same one and came to the store to pick it up and exchange it and they would issue the refund of the $150, so this made it my second visit today. They gave me the new battery and when I put it into my wife's SUV the positive and negative was reversed and I brought it back (my 3rd visit). I was blamed because I ordered the wrong part, it turned out that I was suppose to order 124R-1 instead, so I had to go back home and order the otherone and return a 4th time today. I was given the 124R-1, but this time with only 600 cranking amps. It is sad that they did not check to make sure that both batteries were the exact same before I left and that I now had to order another battery. I paid $300, which will be refunded, but this could of easily been avoided had the supposely professionals check to make sure that I was leaving with the right battery. With so many different specs on a battery and with the negative vs positive being on one side and sometimes being on the otherside, one would think that these professionals would double check before sending someone on their way out the door. It is bad that Advance Auto Parts no longer carries the 700CCA battery and now only carries the 600CCA version. Now I have a 16.5% weaker battery with less startup juice that will last less time and Advance is charging customers the same price for it. After four visits today, I am definetely not a happy customer. I used to love Advance. [Review #506] (91st Review of 2017)

Was having car trouble and went here to have my battery checked. We were helped by Henry Woodard,…read morethe General Manager. He was so kind and helpful! My battery was fine and it turned out that I needed a new starter for my car. He looked up the item number for me and told me to order it online and opt to have it picked up at the store (which I did). Doing it that way got me a discount. Henry gave us extraordinary customer service. He was just so nice and courteous and with the patience of Job. His personality was upbeat and positive. He let me know the services that the store offers for free, which includes battery check and installation, starter check, alternator check, windshield wiper installation, engine light check, and they will loan you tools. We bought windshield wipers while we were there and he put them on for us. I loathe car problems, but Henry made the situation much easier to deal with. After purchasing the starter, Henry referred me to a good mechanic in the area (that too was a good experience). I couldn't give 5 stars because while Henry is a wonderful example of customer service, some of the other employees left a lot to be desired in my subsequent visits. They weren't rude or anything, but just very dry and unwelcoming. I mean, greet me; don't wait for me to say something first. Customer service 101. After dealing with Henry, my expectations were way up. Anyway, Henry was wonderful and I will return to this store because of him.

Fantastic experience. Israel went out of his way to make sure my exhaust was perfectly aligned…read more Recommend Johnny Fuller to anyone looking for exhaust work at a great price!

Great service Carlos does great work. One of the only places left that won't just scam you and take…read moreyour money for unnecessary work. Highly recommend

I received a coupon for a oil change from Champs on Hairston rd. and decided to use it. I was…read morepleasantly surprised, there was no wait, the waiting room was quiet and clean. They did a 23 point inspection and toped off my fluids and informed me of items that I need to keep in mind. They did not suggest any extra services that I did not need. LaShawn, the manager was very professional and knowledgeable of my questions. I will be happy to go back and give them repeat business! Thank you Champs for a great job.

The service was great and I like where the location is at. Custom is good Quality service. And…read morethe coupon is a great idea because it help when you can afford the other company higher price and not get the service at they offer. Stay in our community we need your sery.

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

The best place for Japanese auto repairs ! Hands down ! Honest honest honest since 1990 I'm a…read morerepeat customer ! 9 bay shop ! In and out !!

My car had leaky steering and in one day ! Bam it was fixed. I love these people. Honest and great…read moresince 1990. Don and now his son nick !! Thanks again.