Concerning Experience and Pressure for Unnecessary Surgery…read more I had a two‑hour exam here in December 2025, and the experience left me very uneasy. Despite having a large office, there were no ophthalmologists on site. After the exam, I was told I had "severe" nuclear cataracts and needed to have both lenses removed urgently -- before Christmas -- and that I would have to travel to Little Rock because they had no ophthalmologists locally. I was also told LASIK wouldn't work and that the surgery was invasive, which added to the pressure. The urgency they pushed did not feel right, so I requested my records and sought a second opinion. They initially refused to send my records to the ophthalmologist in my own town, and the doctor there had to call them himself to get them. My second exam (also two hours) showed something very different: only mild cataracts that are completely normal for my age, excellent eyesight, and absolutely no need for surgery. The ophthalmologist told me, "If it isn't broken, we're not going to fix it." Based on my experience, I felt pressured toward an unnecessary and invasive procedure. I encourage anyone who receives an alarming diagnosis here to get a second opinion.

Never had my eyes check so decided to give this place a new 1st time visit, but been on hold for 9…read moreminutes just to talk to somebody, The website says customer service is what they strive for. That is a lie right off the bat, I will know find somebody else to schedule an appt with. How sad

By far the best eye doctor I have ever been to!!! The entire staff is friendly and extremely…read morehelpful. The prices on frames were much lower than I anticipated, and the selection is quality. And I love the character of the store.

My eye doctor, Dr. Carnie at Holt Eye Clinic, provides outstanding eye care. She is thorough and…read moreexplains things in a way that's easy to understand. The staff is excellent and appointments are generally on time. I highly recommend this practice.

Honest, Thorough, and Trustworthy Care…read more I saw this ophthalmologist for a second opinion after another clinic told me I needed urgent cataract surgery. He spent a full two hours examining my eyes and reviewing the records he had to personally request from the first clinic. His assessment was completely different -- and far more reassuring. He explained that I have only mild cataracts, actually fewer than most people my age, and that my eyesight is very good. He told me plainly that nothing warranted surgery and that I should just use readers when needed. I appreciated Dr. Jeff Holt's (and staff's) honesty, his calm approach, and the fact that he didn't try to push any unnecessary procedures. It's rare to find a doctor who takes the time to explain everything clearly and prioritizes what's truly best for the patient. I'm very grateful I went to him.

observed the doctor is the one and only licensed professional there. Arkansas requires licensed…read moreopticians. Ramer Eye Care does not employ credentialed staff

My husband was trying to just get a new reader lens put into his sunglasses since the lens got…read morescratched. However, they refused to order a new lens because it had been a little over a year since his eye exam. He had contacted them a couple months ago to get a new lens put in. They sent him a payment option but he forgot about it and did not order the new lens at that time. He didn't need a new eye exam because he has 20/20 and just needs reader lenses. Anyway they are losing his business, my business and the business of our kids.

I really enjoyed working with the entire staff. They are…read morevery knowledgeable and courteous.

EXCELLENT Optometrist He takes care of my eyes…read more Great Bedside Manner Staff is courteous and helpful Would HIGHLY recommend for your eye care

After 10+ years of coming here, I will not be returning.. Hopefully it reaches the new eye Doctor,…read moreDr. Bailey. He should know of his employees attitudes because they are driving loyal customers away. Dr. rose would be ashamed. I loved this place so much so that I drive 2 hours to still come here specifically. However, I'm appalled by the very rude service from today, by not just one lady, but two. I was told I could come in whenever to get my glasses and get them fitted, just not during 12-1. And then they got upset with me that I came in at 10:30. I left. When I called to tell of my displeasure with the way I was spoke to, the office lady then started getting rude with me and having an attitude as well. I do have the full thing on video, thankfully, so anyone can see that I was very professional about it, like they should have been. If they got a new office lady and a new optician or tech (whichever she is) then I'd consider coming back. The other lady I spoke to was nice about the whole thing, although she tried make excuses for their behavior by saying there was a miscommunication. And if that's so there is absolutely a nice way to approach that. I was told I could come in at any time but they just wanted to put me on the schedule for that morning so they know to expect me at some point that day. So she told me she'd put me down for 9:30 but I could be however late, it didn't really matter. Don't tell me that, if when I come in I'm met with a hostile environment by another worker. Not just that but first they tried to just hand me my glasses at the door and send me on my way. When they knew I was gonna come in for a quick fitting. On a side note I was suppose to be called when my glasses arrived and I had to call up there to find out they came in. I didn't even care about that so much, just the rudeness of the employees. I mean the one who does fittings has always been unpleasant and never friendly but she's never been straight up rude and mean to me until today. And that doesn't deserve second chances. I'm so upset that I just lost my favorite eye clinic. But that behavior is unacceptable and very unprofessional.

What a horribly ran clinic. I was so happy to get my 85 year old father in law an appointment that…read morewasn't months out. When making the appt the lady was quite helpful and I gave her his insurance information and pertinent information over the phone. I was unable to take him to the appt so my husband took him today. They showed up on time. They were handed a bunch of paperwork to fill out- much of what I had already done over the phone. Then they told him he was responsible for an uncovered service. My husband was not prepared for that so he called me to ask about it. They had me on speaker phone and I was explained that they failed to confirm his benefits before he arrived and ultimately I agreed to have them bill us. Then, because now they had wasted so much time they said he was late and on top of that, the Dr no longer wanted to see him because he called me and "questioned" her practice. My husband was extremely upset, my 85 year old father in law was not seen, and this was after 30 min of time wasted just driving there, rescheduling his home health to accommodate and then wasting another half hour there while they confirmed benefits even though that should have been done at the time of scheduling. Any business should be forthcoming about monies owed. It is sad that a clinic would treat a senior citizen like this and his family for that matter. Go elsewhere. There had to be a reason this was the only clinic that could get him in within a couple months. Now it all makes sense.

I was a new patient and was examined. I came back to get my glasses and realized the prescription…read morewas so wrong. They made an appointment for me to come back, however, I couldn't be worked in until 3 weeks later. When I came back the staff realized the prescription was way off. Instead of being apologetic, the doctor and staff acted like it was my fault. The dr also made sexist jokes while examining my eyes, saying women don't know how to drive when I said I can't see in them to drive, as well as it was probably my hormones. One staff member even asked if I had an eye injury since the last time I was there. They couldn't believe the huge error. I waited 7 days for my glasses, only to be called and told the lab made a mistake and they had to be redone. I was aggravated as it had been over a month and asked the manager if they could expedite it. She said of course. She pointed out it was the lab's fault and I said the doctor's fault to begin with. Did she expedite? Nope. I was called today that my glasses were in. I came to get them and was met at my car (Covid going on). I was handed a bag with my glasses and she walked away without even seeing if I needed an adjustment. I called them from the parking lot and let them know they were loose (covid) and she said I could come in. The lady who adjusts glasses worked on them. She was finished and I walked out, saying thank you. Return response back a hateful BYE. The glasses seem to be right, but they didn't even check to see if I could see better. I can't believe an optometrist runs a clinic like that.