Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

Not even Jesus himself would approve of the care received! Go to Chicago or anywhere where the…read morelaws better uphold the patient because they know what they are doing to people. I have too many stories to tell. Ladies, never ever give birth through them or do a mammogram here. They treat women poorly.

My immobile husband was sent to the ER for severe headaches from his nursing home. He was laying…read morethere for 10 hours during which time they did bloodwork, a covid/flu swab, and a CT scan (6 hours later). No one communicated at all. The doctor came back with a 5 minute summary which anyone on the street could have determined and sent him on his way. I guess I should be grateful after laying in his own waste for hours, they did come and remove the soiled items before they sent him back.

Pulmonology Employee: *****Kalessha*****…read moreJust received a lecture and received a very unprofessional call from an unhinged employee she advised me I was sending too many messages on the app. I sent only two and then she proceeded to advise me I'm getting on her last nerves. Her name was Kalessha she works in pulmonology she was aggressive , rude and unhinged. She made me extremely uncomfortable I've never been spoken to that way by anyone at a doctors office. Her behavior was very alarming and violent. She also advised me that there was nothing wrong with me.

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

I recently visited the Franciscan Emergency Department in Crown Point after falling off my scooter…read more I want to start by saying that the medical staff who cared for me were excellent. PA Shawn was kind, professional, and did a great job explaining everything and treating my injuries. Liz, the X-ray technician, was also very friendly and made the imaging process easy. The front desk staff were welcoming and helpful from the moment I arrived. The bathroom was also clean. However, I was disappointed with the cleanliness of some parts of the emergency department. I noticed noticeable blood stains on the mayo stand and on the floor in my treatment area, along with visible hair. There was also a bug flying around near the patient rooms. In the waiting area, several chairs had noticeable stains. I also noticed a Chick-fil-A cup in a trash can and full trash bags sitting in the emergency department for the entire time I was there. Seeing food containers and accumulated trash in patient care areas gave the impression that housekeeping could be improved. The care I received from the staff was great, and I'm thankful for everyone who helped me.

Nina, Katina & Que are excellent nurses!!! They went above and beyond to help me. I really…read moreappreciate them and they are the only reason I gave 2 stars. I was diagnosed with a life threatening condition but their nurse practitioner Daniel Cole discharged me still in pain. He said meds should help me even though I was going to the bathroom every 8 minutes. When I left I felt 5% better and I have Anthem Blue Cross Shield Insurance so I wonder how they treat patients with Medicaid. Overall I do not recommend this hospital patients comfort and pain levels are not a priority. The Food was horrible !!!

Filed a Hippa violation against this office Pulmonologist their CNA Kalessha did not verify she was…read morespeaking with me and start screaming my medical history over the Bluetooth speaker. She works under Dr Bilali Safadi and Amelia Schroeder Physicians Assistant Kalessha called me and lectured me on not having a catscan. My sister died suddenly and unexpectedly, knee surgery and life issues delayed my catscan appointment. No compassion or empathy just unprofessional behavior. When I advised Amelia she sends me a letter that I am non-compliant Amelia Schroeder did not even address her employee Kalessha being unprofessional. She condoned her behavior use caution

This is the worst hospital I've ever been too my mother requested a ambulance the entire time I was…read morethere they treated my mom like she wasn't worth anything they told me to my face before we left "we have more sicker people than you to attend to" my moms blood sugar was elevated way to high and they just threw her in a room gave her X-rays and left me in the waiting room with nothing to know about her until I went up and asked and I came in and they are treating her like she is having a panic attack and she's clearly having blood circulation issues because of the elevated blood pressure before coming in and it dropped super low and they didn't even care this place is worthless.

Dr. Lexie Dore went above and beyond to help me with my pain. She made sure I was comfortable and…read moreshe explained everything she was doing to help me. I HIGHLY recommend her. Her bedside manner is phenomenal and she's very kind. She restored my faith in doctors. Very Good Experience

The wife had an MRI scheduled for this morning, so she stopped by the hospital after work last…read morenight to check in and try to expedite things for today. They decided to keep her there overnight. Ok, we can deal with that. However, there were some issues with her stay. Quality: Awful! They kept her overnight...in the ER! They wouldn't admit her because they claimed that they were out of rooms. THEN, WHY ADMIT HER IN THE FIRST PLACE????? We live close enough for her to get there at a decent time! Care: Terrible! The staff was mediocre, at best. They weren't unprofessional, but they also weren't very knowledgeable. My Wife's chart states that she can't take statins, but they gave her one this morning anyway. How do I know! Her Nurse admitted to her that they had done so by mistake! He also suggested that she get on Repatha, and her chart clearly shows that she is already taking it! Unbelievable! While was there, I never saw anyone come to see her but her Dr. The highlight of the night was the Security Guard, who was very friendly and cordial, even while doing his safety searches on us. Experience: Horrible! Since they decided to keep her overnight, you would think that they would also feed her, but she was offered a PB&J for dinner. That's it! Really? Are we in Third Grade? On top of that, they managed to squeeze her in last night and she was able to get her MRI done before 8pm. So why keep her overnight? She came to do an outpatient procedure? ‍ We brought her some food because she was starving, but we should have been able to take her home. In my opinion, this was a serious mistake on their part. Please request a different hospital if you can. This used to be a top tier hospital, but the quality has really gone downhill.

The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

I'm so happy I'm seeing Dr. sport and other drs at Methodist . It is going so well . I'm getting…read moremedical things taken care of that have been ignored for years !

Review- This hospital had me fooled. My last procedure was with the colonoscopy dept. They were so…read morenice, they were polite and professional but they did their job. With the colostomy department, when they woke me up from anesthesia. It was quiet, and someone called my name to wake me up. And I said, "Is it over?" They let me recover. I went home, all good. Fast forward to September 23rd, I come into Methodist for a hip replacement. BIG difference from last time. It was all good till I woke up from anesthesia. Dr. Wood and his ortho staff- (Excellent, great job from beginning to end). I WAS AWAKENED from (total hip replacement) This TIME TO LOUD LAUGHTER, LOUD CONVERSATIONS, AND CACKLING. The 2 nurses tending to me post Op were talking in my opinion way too loud... for someone "recovering." From there im headed to my room upstairs. On the way upstairs they park me by another nurses station. This place was louder then when I was sitting there with the two nurses; with a especially loud nurse letting her coworkers know about her home life that I wish didnt have to hear. At this point, I spoke up and asked "WHY IS EVERYONE SO LOUD?" No answer so I asked again. Fast forward, Now im in my room im okay now, i can start recovering right? WRONG. The nurse for this floor, (dont know her name) came in, hurriedly checked my vitals. Long story short, Her strictly business attitude and ice cold demeanor was not my cup of tea at all. For example, after a brief conversation with her and feeling her vibe, I flat out asked "Is anyone in this hospital NICE??" To this she replied " I am being nice. Im about to take out your catheter." Wow. So 2 HRS i feel pain to my genitals. Not from my hip that I just got surgery on, But from a catheter left in post OP from the two Post OP Cackling nurses(Hehehe). When she said this, I asked to speak to a supervisor. She said "she was a supervisor, head nurse, something. I said I need doctor running the floor, Someone running the hospital etc. Registered my complaint with Dr "C" says he's running hospital at this time. That's another story. Now with room to myself. My wife begins to help me use the Lil urinal cup so I can pee laying here in bed. Covers back, cup in place, start peeing. Right then We hear "Hey, HELLO, HOWS IT GOING""? This Nurse just opens the door DID NOT KNOCK OR WAIT... starts walking in...im saying WAIT WAIT DONT COME IN. The nurse head and face were already in. After she saw everything , I mean everything.. she was like. Oops..but "Don't go in there "He's Yelling" she said. At this point what can I say. And I'm supposed to stay here for 1 or 2 more days "recovering." God is Good. Surgery went well. I appreciate Dr Wood. But I can't do Methodist Hospital. Asking/requesting to be Discharged TOMMORROW. Next day after Surgery. Overnight nurse(Val)..she gets the assignment. 5 stars. Wish she was the only person I had to deal with here. Going to try to Heal up now. James W. Successful Total Right Hip Replacement. "Yay" gonna walk better now.

Lauren Draftke , Palliative Physician, shows NO compassion! 3 x cancer survivor, in tremendous…read morepain. Attempted at least 6 calls over 3 days. Never a response, message, I'm out, nothing. Then when she calls, vert condsending! Arrogant. No compassion. She should not be in her line of work. I've been in public service for over 40 years and never had a doctor treat me with less respect than Lauren. She should be ashamed

What these thieves charge for their services is beyond ridiculous. It's no wonder who the general…read morepublic is pissed over high healthcare costs. We wouldn't even need insurance if these vultures didn't scam every damned patient who enters their doors. This is total bs, and they don't care. They'll say "Sorry," then will bill you whatever they want. I'd rather die than pay them a dime.

bha tiesha is so pleasent, she's patient with the individuals, she's a pleasire to see. i really…read moreappreciate the hard work and caring nature. i wish all workers were like her.

This hospital is horrible. Do not go to this hospital. Bad service and horrible food. Terrible…read morepatient care