Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

got sick over the holiday weekend so Tuesday I tried to call for an appointment with Dr. Rebecca…read morefamily medicine. Called several times and no answer finally able to leave a message still no call back. go to the office on Friday but left the house without my purs. my head was in a fog I felt terrible for almost a week now. my copay is 30$ but I had forgot my purse. asked if I could pay later or call with a payment when I got home. NO okay can I talk to Rebecc. she came out and said idk what to tell you I have no control. she just didn't seem to care at all about her patient. when I stated that she got very angry with me. I asked to speak to the office manager where Rebecca said I hope it's Erin. she then went back and spoke with Erin and then they came to speak to me where I asked if I could speak to her in private. she said other pt's aren't paying so this is the new polic. I understand but it's 30$ and I always pay my bill. i said now I have to be sick the whole weekend and hope someone will answer on Monday. Erin said well I can give you my extension! OMG how about care about your patients! I'll never go back! they are all about money money money! a dr can override anything! I once changed ins and they told me I could no longer be seen and the dr came out and said yes we will still see her! he cared about his pt! Rebecca does not! stay away! run! as long as you have tons of money to pay and pay and pay, she'll be great to you but the second you don't have a small $30 co-pay at the moment because you left your purse at home she will treat you like your dirt.

My immobile husband was sent to the ER for severe headaches from his nursing home. He was laying…read morethere for 10 hours during which time they did bloodwork, a covid/flu swab, and a CT scan (6 hours later). No one communicated at all. The doctor came back with a 5 minute summary which anyone on the street could have determined and sent him on his way. I guess I should be grateful after laying in his own waste for hours, they did come and remove the soiled items before they sent him back.

Based on the new story that I saw on t v, they provide horrible care to black women who are…read morepregnant.Black women are already at a risk for pregnancy complications due to lack of care.This is a disgusting hospital

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Have been there a few times now and have had a great experience each time! I was able to get in and…read moreout quickly and they were very kind! I had my two kids with me and they all were so sweet to them and even gave them snacks and stickers!

Clean Facility with Friendly Front Desk, but Limited Staff Interaction…read more The signage leading to the main entrance was very clear, making it easy to navigate. The hospital was incredibly clean, which left a great first impression. The front desk staff were friendly and welcoming. However, as I walked through the hospital, there wasn't much interaction from other staff members--no one greeted me or checked to make sure I was headed in the right direction, which would have been helpful. While visiting my friend, the nurse on duty was fantastic--very responsive, helpful, and answered all of our questions thoroughly. That level of care really stood out and made the visit much more comfortable. Overall, the hospital is clean and organized, with friendly staff at key points, though more consistent interaction from the rest of the team would improve the experience.

Brought my daughter in for a sports physical. We waited over 2 HOURS for a simple physical…read more Completely unacceptable patient care. 0 out of 10 raising. Do better.

St Marys has the best most caring staff. Everyone treats you with kindness and respect. From…read moreregistration to nursing to the Dr.s , St Mary Medical Center is a top notch, well managed operation!

My Father-In-Law was transferred to this facility for difficulty breathing. After he was there…read morethey discovered multiple blockages in his heart. They decided, after a couple of days to do an angiogram. During this procedure, something came loose that caused a stroke, a grade 3, one of the largest strokes you can have. This facility is not prepared for stroke care, they offer none. So, if you pay attention to anything about strokes, once you have a stroke, the first hour is the MOST critical. It took FOUR hours (from the time the procedure for the heart started to the time they rolled my FIL into Community to try to start to remove the blockage for the stroke) for my FIL to be transported to Community hospital and then receive the treatment he needed to have the blockage from the stroke removed. By the time we laid eyes on my FIL, my husband and I just knew that it was too late and the damage had been done. Community did a great job on the following, but St. Mary's not being fully equipped to be ready for a stroke is where is all started. They should not be licensed to even perform these procedures. By the next afternoon, we had to make the decision to put my FIL on hospice. I would NEVER recommend this facility as they can't solve a problem if it arises. I hope no other family has to go through what we just went through. For the sake of your loved one's health, avoid this facility at all. During our time at Community, this is a full-service facility that is really like a Trauma Center, but is not actually "classified" as a Trauma Center. If it is at all possible, I would just go to Community.

Shout out to Brandy in Southlake methodist hospital, excellent medical assistant, she assure a…read moreurgent reply back with the doctor, concerning my high blood pressure, she were on top of my health/emergency, thank you

The wife had an MRI scheduled for this morning, so she stopped by the hospital after work last…read morenight to check in and try to expedite things for today. They decided to keep her there overnight. Ok, we can deal with that. However, there were some issues with her stay. Quality: Awful! They kept her overnight...in the ER! They wouldn't admit her because they claimed that they were out of rooms. THEN, WHY ADMIT HER IN THE FIRST PLACE????? We live close enough for her to get there at a decent time! Care: Terrible! The staff was mediocre, at best. They weren't unprofessional, but they also weren't very knowledgeable. My Wife's chart states that she can't take statins, but they gave her one this morning anyway. How do I know! Her Nurse admitted to her that they had done so by mistake! He also suggested that she get on Repatha, and her chart clearly shows that she is already taking it! Unbelievable! While was there, I never saw anyone come to see her but her Dr. The highlight of the night was the Security Guard, who was very friendly and cordial, even while doing his safety searches on us. Experience: Horrible! Since they decided to keep her overnight, you would think that they would also feed her, but she was offered a PB&J for dinner. That's it! Really? Are we in Third Grade? On top of that, they managed to squeeze her in last night and she was able to get her MRI done before 8pm. So why keep her overnight? She came to do an outpatient procedure? ‍ We brought her some food because she was starving, but we should have been able to take her home. In my opinion, this was a serious mistake on their part. Please request a different hospital if you can. This used to be a top tier hospital, but the quality has really gone downhill.

The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

I'm so happy I'm seeing Dr. sport and other drs at Methodist . It is going so well . I'm getting…read moremedical things taken care of that have been ignored for years !

Review- This hospital had me fooled. My last procedure was with the colonoscopy dept. They were so…read morenice, they were polite and professional but they did their job. With the colostomy department, when they woke me up from anesthesia. It was quiet, and someone called my name to wake me up. And I said, "Is it over?" They let me recover. I went home, all good. Fast forward to September 23rd, I come into Methodist for a hip replacement. BIG difference from last time. It was all good till I woke up from anesthesia. Dr. Wood and his ortho staff- (Excellent, great job from beginning to end). I WAS AWAKENED from (total hip replacement) This TIME TO LOUD LAUGHTER, LOUD CONVERSATIONS, AND CACKLING. The 2 nurses tending to me post Op were talking in my opinion way too loud... for someone "recovering." From there im headed to my room upstairs. On the way upstairs they park me by another nurses station. This place was louder then when I was sitting there with the two nurses; with a especially loud nurse letting her coworkers know about her home life that I wish didnt have to hear. At this point, I spoke up and asked "WHY IS EVERYONE SO LOUD?" No answer so I asked again. Fast forward, Now im in my room im okay now, i can start recovering right? WRONG. The nurse for this floor, (dont know her name) came in, hurriedly checked my vitals. Long story short, Her strictly business attitude and ice cold demeanor was not my cup of tea at all. For example, after a brief conversation with her and feeling her vibe, I flat out asked "Is anyone in this hospital NICE??" To this she replied " I am being nice. Im about to take out your catheter." Wow. So 2 HRS i feel pain to my genitals. Not from my hip that I just got surgery on, But from a catheter left in post OP from the two Post OP Cackling nurses(Hehehe). When she said this, I asked to speak to a supervisor. She said "she was a supervisor, head nurse, something. I said I need doctor running the floor, Someone running the hospital etc. Registered my complaint with Dr "C" says he's running hospital at this time. That's another story. Now with room to myself. My wife begins to help me use the Lil urinal cup so I can pee laying here in bed. Covers back, cup in place, start peeing. Right then We hear "Hey, HELLO, HOWS IT GOING""? This Nurse just opens the door DID NOT KNOCK OR WAIT... starts walking in...im saying WAIT WAIT DONT COME IN. The nurse head and face were already in. After she saw everything , I mean everything.. she was like. Oops..but "Don't go in there "He's Yelling" she said. At this point what can I say. And I'm supposed to stay here for 1 or 2 more days "recovering." God is Good. Surgery went well. I appreciate Dr Wood. But I can't do Methodist Hospital. Asking/requesting to be Discharged TOMMORROW. Next day after Surgery. Overnight nurse(Val)..she gets the assignment. 5 stars. Wish she was the only person I had to deal with here. Going to try to Heal up now. James W. Successful Total Right Hip Replacement. "Yay" gonna walk better now.

Lauren Draftke , Palliative Physician, shows NO compassion! 3 x cancer survivor, in tremendous…read morepain. Attempted at least 6 calls over 3 days. Never a response, message, I'm out, nothing. Then when she calls, vert condsending! Arrogant. No compassion. She should not be in her line of work. I've been in public service for over 40 years and never had a doctor treat me with less respect than Lauren. She should be ashamed

What these thieves charge for their services is beyond ridiculous. It's no wonder who the general…read morepublic is pissed over high healthcare costs. We wouldn't even need insurance if these vultures didn't scam every damned patient who enters their doors. This is total bs, and they don't care. They'll say "Sorry," then will bill you whatever they want. I'd rather die than pay them a dime.

I am the mother and court-appointed legal guardian of my son, who has been an inpatient at…read moreNeuroBehavioral Hospital in Crown Point, Indiana since January 21. My son is deaf and autistic, and I am also deaf. Since his admission, the hospital has failed to communicate with me as his legal guardian. Despite repeated calls and messages to the patient advocate line, social worker, and other hospital staff, I have been unable to obtain basic medical updates, treatment information, or discharge planning details. Phone calls are not returned, and the patient advocate line frequently goes unanswered. In addition, my son's licensed group home has repeatedly attempted to contact the hospital to complete required nurse-to-nurse discharge communication, and the hospital has failed to respond to them as well. This has delayed discharge planning and raised serious concerns about continuity and safety of care. Given that this situation involves a deaf autistic patient and a deaf legal guardian, the lack of effective communication is especially concerning. I have filed formal complaints and sought outside advocacy, yet these communication failures continue.

My son was admitted 6/12/2026. He was ordered new meds without my consent or notification,…read moreincluding putting him on a high dose of Lamictal which had been D/C's for months from his Neurologist/Psych, N.P. and adding depakote which are both anti-convulsants and starting on a high dose of Lamictal is dangerous it HAS to be titrated up and down! I am his mother/Legal Guardian, and A RN. Upon my first visitation there today I noted a large lump on his right forehead and called staff RN to assess. My son said staff did it and went to Point out a male and female staff which denied even though I said if it was during restraint just let me know the etiology. They denied, so I asked RN to start neurochecks and notify the MD/NP of facility. You are not allowed to even have your phone on you while visiting. It also took 3 days till I could finally talk to S.S. RE: discharge date/plan which is why he was anxious in the first place. I am filing a complaint, as I worked in this specific field and it seems they do not comply w/ regulations, policy/procedures. Besides the RN who seems the only busy one there I don't see anyone advocating for patients who can't advocate for themselves and often don't have many family visitors, which I was even told by receptionist when scheduling visit. Visiting hours are only 1-4 pm. Unexplained head injury which would have been conveniently overlooked if I didn't go in and notice it. He does NOT have self-injurious behaviors!