Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

I neighbor recommended Everett. I needed brakes and rotator now be going there for all my needs …read more Reasonable pricing. Really nice person.

Fast, honest service. Reliable work and fair prices. Kenmore staple, happy to support local.read more

This place is a joke. The owner is a miserable prick. And if you write a review he doesn't like,…read moreinstead of being professional and caring about unhappy customers, he responds with anger. I know a couple people who live by the shop. The place has been broken into several times. once while they were open and there! Bet they don't tell their customers that! They park customers cars into the neighbors fencing and on their property...real professional! So if you find a ding or scratch, you'll know why! If you must use this garage ask for one of the other guys...stay clear from the owner! Never know what you're gonna get with that lose canyon!

They are a neighborhood shop. Have used them for several…read morecars over the years. They are honest and do good work. Prices are very reasonable. They don't make up phantom problems.

I can't say how happy I am with these guys. They are honest and straight forward. They have…read moreworked on my dad's cars and now mine. I am pleased with their work and would recommend them to anyone. Mike S

Hadn't planned on a stop here but as luck would have it my son called me because he had tire issue…read moreon his way home from work. This shop was a Godsend. They were open after 5 and we were able to walk in and get him a new tire in minutes. We were taken care of by one of the owners, Abdullah. He's super friendly and helpful. I felt bad when we walked in we interrupted his dinner but he stopped and got my son's tire changed out quick. It was so speedy I decided after he was done with my son's car, I'd ask him take a look at my tires since I had been experiencing a slow leak which is been annoying me for months. He pulled it in and was able to identify the tire that was giving me the issue and solve the problem which was a very rusty rim was the culprit. Needless to say I was so pleased. This is a nice shop has many other services besides tires. I wouldn't hesitate telling anybody to go and give them a try.

I went to go get 4 tire and a oil change and they gave me a very good price and the staff is very…read morehelpful and nice to the customers I highly recommend going here for anything

I have been going to Rusiniak's for years. they only charge what definitely needs to be done. Give…read morerecommendations for future to make sure all is safe . Definitely would recommend them.

They have great customer service and free coffee, pop, a beautiful saltwater fish tank. This has…read morebeen my place to get my car serviced. I don't have to wait all day for them to service me, and they explain everything to me, so I do think I'm getting great service, and the price is comparable to other places

In life, you need a good lawyer, good neighbor, good dry cleaner and a good mechanic…read more I've been a client of Russo's Auto Service for many, many years. Joe Russo clocks in every day for a couple of hours and now his sons run the shop. When my mom's Mini Cooper needed service, I knew just who to call. Handling everything across the country, Russo's made my life so much easier, towing out the car on a flatbed (battery long dead) and getting it repaired, buffed up and inspected prior to sale. The billing met their estimate, no surprises. If you live in Buffalo or are driving through and suddenly need a mechanic, be confident Russo's will get your car running perfectly again - and at a reasonable price. Trust. Absolute highest recommendation.

No longer offer 10% AAA labor discount. They're quite busy but same day turnaround. Desk people…read morewere polite and friendly. Person working the lot seemed like he was competing with me for a parking spot which was annoying, especially when operating on like 3 hours of sleep. I decided to give up and left the car right in the middle of the lot since it seemed that me trying to park was infringing on their business. He then complained to me about my park job. Decided that risk of colliding with another car while he was trying to park another car was greater than leaving it to a "pro," who appeared to be king of the lot.

I highly recommend 2 Cool because they are professional, efficient, friendly and quite reasonable…read more I had to have 2 struts replaced and I was surprised at how quickly they were able to make the necessary repair. Rob and Christine are great!

BEWARE OF THIS PLACE! Booked appointment to fix brakes on…read moreKia Forte. Was told all pads, all rotors, 3 calipers have to be replaced (leaking fluid). Was quoted $1964. Told him it's too expensive. Had to pay $37 for him to check what the problem was. Didn't want to argue so I paid him. Went to another mechanic. No break fluids leaking, calipers all OK. Replaced all rotors, all pads for $850. I've got no reason to make up a story. They are DISHONEST people. Beware of them, they will overcharge you.

So been here twice in the past few weeks. And while it always sucks having to pay for auto repairs,…read moreat least these guys are fair, reasonably priced, and good. I have nothing bad to say at all, and the repairs were done in a timely fashion and since this last one is my brakes, maybe I'll check in later to let you know they work well lol (Update - brakes work! :)

This has to be the most magnificent, exceptional automotive place to go to!…read more The Orange Dog Garage is very personal, professional and friendly. I was explained everything in detail and had pictures on my invoice so I could see what's going on with my vehicle. They updated me along the way when they had my vehicle and even offered me a loaner car so I could take care of my kids, get back and forth to work. It's was easy to pay at time of pickup for my vehicle by a text link and email option because I was coming after they closed. Also they told me they do send out coupons in the mail. Keep your eyes peeled!