I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

Review based on 12 hour home care services ( dementia; fall prevention). We call out five employees…read moreas excellent: Natalia (case manager), Victor, Polita, Nok, and Suresh (sp)! The last three were 12 hour night carers who were attentive, discreet and considerate. Natalia worked hard to match each to our family member who had previously had difficulty accepting outsiders in their home. Victor covered many days to drive and provide support either extreme patience. We highly recommend The Key.

We chose thekey as caregivers for our 95 year old father in my sister's home. We wanted 24:7 care…read more We were very disappointed. They offered 8 hour shifts for $42 per hour or 12 hour shifts for $46 per hour. We chose 3, 8 hour shifts. Because they sent new people and there was very little returning providers we had to continually explain Dad's needs and how to care for him. Although we explained how to get to the house, the manager did not include it in the instructions for the providers or they did not review it so we repeatedly had to explain it. Some of the issues we had included: A provider allowed Dad to walk without a walker. A provider left him alone to go into another part of the house to eat. When she went back he had managed to get himself out of bed and across the room. We found him in bed, without a pull-up and the bed was wet. One was over an hour late. We advised them that his hearing aids had to be removed when he slept and that his dog would eat them. They didn't remove them and the dog got one and destroyed it. We were told we needed to give them 48 hours notice. When we gave notice they told the caregiver next on the schedule he was cancelled. There was one outstanding caregiver. Hussein. She was companionate, caring and skilled. We were so happy when she came and she took excellent care of Dad. As we are in our 60's we had hoped Thekey would provide Dad care and help reduce our stress. They actually made caring for Dad more stressful. We would strongly recommend finding care elsewhere.

I cannot say enough great things about Sue Ansari and the amazing people she works with at Seniors…read moreat Home. We recently switched to them from an agency I shall not name as my mother was nearing her end. They handled the transfer and subsequent service in the most skillful compassionate manner that it was hard to believe they came from the same industry. They communicated just enough, never too much, and in such a genuinely empathetic way, there was never a problem with a caregiver (all exceptional) or bill. I really recommend them.

From the owner: Seniors At Home provides a comprehensive range of services for aging adults, including home care,…read morespecialized in-home dementia care, socialization programs, care management, support for families, nutrition programs, fiduciary services, personal assistant services and more. Our mission is to help older adults enjoy safe, healthier, more independent lives, and provide peace of mind to families.

I am in a skilled nursing facility. They have nurses from the registry. The last three nurses I had…read morein their facility were incompetent unkind and uncaring I do not recommend in fact if you have a choice go someplace else for a nurse.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

We greatly appreciate our partnership with Bay Area Elite HomeCare. Their team is knowledgeable,…read moreresponsive, and truly patient-centered. Their collaboration with our hospice agency has been seamless, with excellent communication and a shared commitment to providing compassionate, high-quality care. They are a valued partner.

Hazel and Joy cared for my husband with ALS for four and a half years. They are very knowledgeable…read moreand caring. They became part of the family!! My husband would not have survived all that time with a ventilator if it were not for their skillful care, which encompassed everything from med, foley, lung and ventilator management to daily routine care. Even though he was bed bound and could not move for 4.5 years, he never developed a bed sore or pneumonia. His ENT said he had never seen a home care patient with such a clean stoma. They have a very high attention to detail. I cannot recommend them more highly!!

Amazing team! Communication and services are top notch in home care! Especially Jes Edwards!read more

Hillendale provides outstanding care! They are diligent in the work that they do and are mindful of…read morethe clients' needs every step of the way. Searching for skilled caregivers to care for you or your loved ones can sometimes be an overwhelming process but with Hillendale they make you feel right at home! Their caregivers are genuine and professional. If you're looking for home care services, I'd definitely recommend Hillendale!

They are not doing the companions service anymore. They have gone to a software platform to…read moresupport other institutions. I couldn't control the rating, so giving it a three star as average default.

From the owner: Senior care, companionshipread more

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

We contacted Home Instead for assistance with non-medical care, three half-days a week. After an…read moreextensive interview to determine our needs, they paired us with an extraordinary individual that is a pleasure to have in our home. I feel so much less stress, and more comfort in my own home now that we have help with meal preparation, medication reminders, assistance getting to medical appointments and the pharmacy. There is great peace of mind knowing that their caregivers are carefully vetted thru several government agencies, and licensed with the State of California.

From the owner: Home Instead of Palo Alto, CA will customize a care plan to meet all of your senior loved one's…read moreneeds. Our services are designed to provide attentive and dedicated home care so your elder loved one can continue to live at home. We'll match you with a caregiver who will care for all your loved one's needs.