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My lady and I were looking for a great excursion while in Cancun when I happened upon this place giving one of the Mayans ruins of Chichen Itzá. The tour also included buffet-style lunch and a tequila tasting so we were all in. The price for it all was nice too including local tax. We were picked up from out resort which made it easy. The staff were all very friendly and helpful. We started out at the little town of Valladolid, a lovely little place with lots of character and charm. From there, we went to a beautiful cenote park. They require a full shower and life jacket to get into the waters of the cenote but it's definitely worth it. This park is also where we enjoyed the lunch buffet and the tequila tasting featuring tequilas you can only find there (definitely try the 12 year anejo). After that, it was on to Chichen Itzá Park. I've seen this place in pictures and in movies, but nothing compares to seeing it in person. I definitely saw why it's considered one of the seven wonders of the world. It truly is a marvel to behold. There are also a plethora of vendors selling all sorts of different souvenirs. I had to get a personalized Mayan calendar while I was there too. I'd truly recommend pace, hydration, and lots of sunblock while you're here. Keep yourself safe. After that, it was back to our resorts. This was a great experience and one my lady and I won't soon forget. The sights, the sounds, the sips, the souvenirs (some including MORE sips). If you want an unforgettable day trip, take in this one for sure.
Though the temperature was over a whopping 100 degrees, our group of over 20+ absolutely loved their time with Rodrigo and Efraim for the Chichen Itza VIP Tour! They couldn't stop raving about how engaging and knowledgable Rodrigo & Efraim were. Rodrigo & Efraim were so great, our group truly learned so much about the Mayan culture and shared the wealth of knowledge with the rest of our group that couldn't attend! Also, bonus for Rodrigo and his pro-IG pointers for the perfect Chichen Itza photo ops! The Chichen Itza Tour VIP includes: hotel pickup, bilingual guide, a visit to Chichen Itza and Valladolid (a traditional town/rest stop), tequila tasting, an opportunity to swim in a cenote, and lunch. A few notes that caught us off-guard. The payment made to Amigo Tours DOES NOT include entry to Chichen Itza, a life vest rental fee that is required to enter the cenote, drinks purchased during lunch, and tip (optional, but highly encouraged). Expect to bring cash &/or cards! The tequila tasting. I was disappointed with the tiny little shooters they were offering... but wow. So delicious!! I thoroughly enjoyed all the flavors offered (strangely and particularly the corn flavored tequila!) and would recommend buying it on-site, as you won't find it anywhere else!
Had a great and very informative tour of Chichen Itza, Valladolid, and the Chichikan cenote nearby. Excellent facilities to visit and fantastic drive, guide, and care by Eddy, Kevin and Ismael. Fun extras were included and gentle, but clear management of our large group by Kevin! I highly recommend booking with this team specifically and with Amigo Tours generally out of Cancun.
*Summary and screenshots towards the bottom* I don't like writing bad reviews. In fact, I don't enjoy doing that all. I'm usually the type to give the other party the benefit of the doubt. If you look at my other reviews I've ever made they're generally very positive, BUT after going through what I have with this company I feel the need to warn people to spare you a similar predicament and to give you some insight before you choose to book with Amigo tours which is now proving to be a costly mistake for me. I booked a tour to Chichen Itza for me and my fiancé back in December using Expedia for January 4th. I was under the impression that nothing had been wrong with my order but on January 3rd I was told, as you can see in this chat I had with an Amigos tour employee, that my trip was cancelled. You can very visibly point out which responses were mine and which one were the employee's. Not wanting to miss out on this experience because we had only a limited amount of days in Cancun, I rebooked and again, repaid, for January 5th. Hence, I paid. Again. A second time for two of us, a little over $115. Twice for the same experience. Naively thinking they would be reasonable and issue a refund without me even having to ask, I was later informed by Expedia that Amigo tours had marked me as a "no show" for the 4th and hence, will not, be refunding me. I am extremely confused as to how I was a "no show" when the employee I had been in contact with explicitly said my tour had been cancelled. I am not comprehending how I am being held liable for this (????). I truly do not understand how this was an acceptable response. So again, I reached out to both Amigo tours and Expedia and again, explained the situation with the same screen shots and tonight (January 6th) received a response saying they STILL would NOT refund me all the while acknowledging that the tour, did in fact, get cancelled but now throwing in another baseless claim that I "had the option to rebook" which is laughable at best because I, not once, was ever contacted about a rebooking option. I am still, utterly confused and extremely disappointed in how this whole situation has played out. I will not be refunded because a service was rendered apparently, without me/us being there because again, I was informed it was cancelled. The lack of accountability has truly been astounding. TLDR: (and in conclusion) they will not be refunding me at all for an error on their part and continue to insist I'm in the wrong. Additionally, I have no idea what they're talking about (about that rescheduling stuff). I'll leave these screenshots here and as a consumer, you can decide if it's worth the gamble with your experience. And keep in mind, one person is about $50 something. So all in all I am out about $230 and will not be getting any of it back because I was somehow, some way, supposed to show up for a cancelled tour.
I would highly recommend Amigo Tours for a day trip to Chichen Itza. We booked the tour for 2 adults and an infant via Viator in November 2022. There was no pickup offered from our hotel. However, the pickup point was just 5 mins away from our hotel, which wasn't too bad. The tour company informed us about the pickup 24 hrs before the tour so we could plan well. Our pickup point was at 5:25 AM, and the bus was already there right on time. Once boarded, and after a few more pickups, we were on our way to Chichen Itza. We were the first tour bus to reach Chichen Itza, way before the opening of the gates. Even the vendor stalls were not opened as yet, and this really paid off. We were first ones in the door after the gates opened. We had a local guide who was amazing and walked us through the history of Chichen Itza. His enthusiasm and passion were unbeatable. We spent about 3 hours in Chichen Itza, till we finished the tour the sun was over our head and it was hot and dry. We were glad to have started earlier, which meant we escaped most of the heat and crowds. While we were leaving, the parking lots were filled with vehicles, and the entrance was cramped with people. After the tour, we had a lunch buffet at a nearby restaurant. The buffet started with a welcome from the chief and taste of a local drink. The buffet was pretty good. After the buffet, we went to cenote Selva, a sinkhole filled with water. We had a free tequila tasting at the cenote. The water was so refreshing and a welcome break from the heat. Life vests were mandatory and available at the entrance for purchase. Overall, it was a truly remarkable day, and we had fun. Tip 1: Make sure you reach before the gates open and are among the first ones to enter. The crowds to Chichen Itza is not a joke. By reaching early, you can escape the heat and crowds Tip 2: Wear a sunscreen and keep reapplying. Make sure you carry a sun hat or umbrella and plenty of water Tip 3: If you have infants or toddlers, make sure you get a stroller with sun cover. There is a lot to walk around.
Rated high on trip advisor for a reason. This was a great excursion. Would recommend! We did this excursion on the second day of our trip in Cancun. Booking was easy on Trip Advisor. We chose the option to have them pick us up at our hotel. Being tourists and the meet-up time at 6 am, we did not want to meet up in an unfamiliar location. The day before our trip, they emailed us our confirmation for pick-up. The van arrived on time at 6:25 am with one couple already in the van and we went to pick up another who did not show up. Our van shuttle took us to a bigger bus where we met the rest of the group. There is a preservation tax of ~ $30 USD per person that is preferred to be paid by card before boarding the bus. We board the bus and off we go. We travel for about 1.5 hours before Marco (our tour guide) gets up and starts letting us know how the day is going to go (Valladolid, Chichén Itza, Cenote swim) and also that we crossed into Yucatan Peninsula and gained an hour. He then starts to give a very detailed history of l Chicken Itza and tells us about all the people in this area. We stop to see Valladolid a traditional town in Mexico for about 15 min before heading off to lunch. When we arrive at lunch (about a 15 min bus ride) we were greeted by the Mayan people who hosted the groups for lunch. We do a little shopping in this their store (they accept card) and then we're off to lunch next door. Lunch was some pork tacos and some sides. The food was decent. We board the bus and off to Chichen Itza. This place is a historical landmark and Marco knew a great deal of the history. He knew where to take us to get some of the best photos too. After about 2 hours we board the bus and off to the cenote. Once here Marco explains we will need to buy a life vest (required) and a locker (optional). The cenote is an amazing experience, it's cold at first and then you'll get used to it. There are places for you to jump off or ease your way in with stairs. It's about 150 ft deep so if you can't swim stay near the doc. Marco had the "lifeguard" give us a warning so we could change and get back to our bus to get back to Cancun before dark. The bus dropped us off at the bottom of our resort to save time stopping at 10+ resorts. Would recommend. Don't book anything else on this day. You will be gone all day. Bring snacks too, it can be a long day. Also, a big thank you to our bus driver Philippe. Felt safe the whole trip with him behind the wheel.
This is a whole day tour and we were all pretty tired by the end of it. We paid more to be picked up at our hotel and it's worth it. You don't want to be stuck shuttling when you're tired. It's an early pick up and the drive to Valladolid took about 2.5 hours so we got to nap on the bus. Charter buses are all equipped with AC and a working bathroom. Masks on the whole ride! We drove a little around Valladolid and learned some history but we couldn't get off the bus to walk around because of COVID-19. Since we weren't able to get off, I didn't think it was worth it and we should've just gone straight to the ruins. At Chichen Itza, we met another tour guide who took us around the major points. The heat was sweltering and we tried to stand in shade whenever possible. Bring lots of water and wear sunscreen! At the end, we were a little confused on where to meet our bus and felt lost for a solid 20 minutes. Luckily, we weren't left behind. From Chichen Itza, we had a buffet lunch which included either a coke or bottle of water. Food wasn't bad and it was supposed to be traditional Mayan food. But I noticed flies landing on the food...still ate it though lol The cenote was next and this was such a refreshing way to end the tour. Everyone needs a life jacket and you can rent these along with lockers at the front. There's also tequila tastings! I've never had such delicious tequila before! While you're in the water, the lifeguard announces leaving times for the different tour groups. Everyone knocked out on the bus ride home and we came back with new experiences. While we enjoyed the tour, I didn't feel completely satisfied, which is why I gave 4 stars. The tour guide on the bus was a little annoying and there was all the flies on the food. Little things that added up, and it left me not enjoying the tour 100%.
**Avoid This Tour Company** I strongly advise against choosing this tour company. Our experience began well enough with our guide, who went by the name Pastor (though his tag said Guia), starting the day on time and getting us to Chichen Itza before the crowds. Despite the intense heat, being the first group provided the coolest experience possible given the circumstances. However, things quickly took a turn for the worse. The bus's air conditioning broke down, leaving 30 adults sweltering in 100°F heat. After a 1-hour drive, we were taken to a gift shop with no air conditioning, which was poorly timed given our hot, sweaty state. At the cenote, Pastor told us it would cost $7 per person for a life jacket and locker, but it was actually $7 for each item. Misleading, but we managed. The cenote itself was enjoyable, especially jumping from the platform. Our next stop was a buffet where drinks were not included. When we sat down, a server asked if we wanted anything to drink. Since we had water in our bags, we asked how much two cold waters would cost first. The server said $1 total, so we ordered it. After finishing our meal, another server demanded $8 for the water. Despite our protests and waiting for Pastor to intervene, he sided with the staff and we were forced to pay the inflated price. The staff produced a drink menu that had never been shown to us before (nowhere to be found on any of the tables in the restaurant) and insisted on the higher charge. Pastor and the staff waited until everyone else had left to talk to us, which made us very uncomfortable in a foreign country. I regret not bringing this dispute back to the tour bus where we would have felt more protected among other tour members. Pastor's lack of support and the suspicious coordination between him and the staff suggested they were all in on the scam. We felt deceived and frustrated. The bus ride back was still without functioning AC, turning it into a moving sauna with a cracked window in the ceiling for minimal ventilation. They finally switched us to a new bus after 2 hours of enduring the heat. For anyone considering this tour, insist on seeing written prices to avoid being overcharged, and be wary of potential scams. This was not the enjoyable experience we had hoped for, and we felt cheated and disappointed. It's about being treated honestly, not the money. We would have tipped for good service, but not for this kind of treatment. Avoid this company and find a more reputable tour provider.
Hello, first off they left us at one stop of along the tour despite having a few minutes left. Before, my aunt asked the staff how much do we have to walk around and he said 30 minutes. When we saw them past us by, my cousin had to chase down the bus and it only stopped because a police officer made them. She told the staff to wait for us as we were only 10 feet away rushing. They said no multiple times. They told her to tell us to get a taxi. Thankfully we are able to communicate in Spanish so we were able to get a taxi quickly. But it is unfortunate since we left some of our belongings on the bus. And according to some other reviews, they have done this to multiple people. Some of those who are aren't Mexican and/or aren't able to communicate in Spanish. Then on our way back, one of the staff named Maricela walked down the aisle with a QR code for everyone/every party to leave a review. But when she came to us, she didn't even offer us the code and walked past us. I wonder why. They also kept quiet when we confronted them. When we left the bus, I noticed I forgot my purse. I called the agency phone number (since the tour guides never gave us their numbers for emergencies)and they said they will contact the bus and they leave me a message. I never received anything. My sister then called but she spoke in Spanish and they gathered more information such as what did the purse look like, who were the tour guides, etc. They did not want to give us the location where they leave the staff or bus since it is "confidential." They then said they will contact the tour guides to check for the purse. After almost an hour, they messaged my sister to say they did not have my purse which is interesting considering I bought something right before boarding the bus on the last stop. We also never made any other stops since then nor did anyone of my group had it. Again there are several reviews such as people losing their wallets and only for the agency to return them with no money in it. I have to now leave cancun without my ID and credit and debit cards. It is very unfortunate and scary that this agency does not have their clients best interests and safety in mind.
Used Amigo Tours for Chichen Itzá day trip with lunch buffet, Cenote and Villadolid. Prepare yourself for a long day, but all worth it. We had Daniel as our tour guide and he was informative throughout the whole drive up. Which made the time go by a little faster. Make sure you pay attention to what the guide is saying regarding return times and locations. You don't want to be left behind! There's a timed schedule they follow and THEY follow it. We had a group that was not accounted for and about 10 mins of awaiting the bus left. The guide does say check your watch and let's you know what the next stop is in case you need to catch up. Chichen Itzá breath taking to SEE!! The tour guide gives you good information and also takes good pics for you. There are vendors on your way in and will try to sell you their items. There was some confusion at the entrance as fees need to be paid. Unfortunately the group needs to make line with the rest of the groups arriving, so it takes a minute. Also it's two separate fees, that's where a lot of people where confused. It was one fee for the entrance (about $35 USA) and one fee for taxes. Each fee is paid as a separate window. Cenote amazing! Must see in person because a picture does not compare. The water is refreshing especially after all the humidity. When you arrive there's a ritual/custom presented but afterwards you walk through a "gift shop" and we are to stay there for about 20 mins before moving on. Lunch Buffet was tasty and it did the job. Drinks are not included but are offered for purchase. Villadolid small town and it's a quick stop. It has shops and a park. The guide tells you it's for pictures only due to the time. And 20 minutes goes by fast so don't wonder too far away. Suggestions for Amigo tours would be to provide water, a snack would be nice too. Also when arriving at the Cenote I would suggest the group be allowed to continue and not have to wait 20 minutes for those shopping, not all of us want to shop. 20 minutes is a good amount of time we can be exploring the Cenote area and not be wasted standing around waiting. Not sure much can be done about the confusion at Chichen Itzá unless both additional fees can be added to the tour price or have a line just for the group.
When finding an excursion for Cancun is really difficult. There's so much to do so little time. After a couple of days of looking, my Mr found this one from Amigo tours. We booked it on trip advisory. Plus you have to pay Mexican tax, so that's separate from the purchase you made online. It's a two hour drive so make sure you pack alot of water, sunscreen, towels, extra clothes. Please make sure you pay attention to the guides and what they have to say. There are rules. Each destination has a time limit. One more thing, they do pick you up at your hotel depending where you are staying. You go to three places. Here is the itinerary: -Valladolid, a colonial town in the Yucatan Peninsula (1 hour behind) -Sacred Cenote - refreshing, enchanting underground sinkhole, sacred to the Mayan people. -Lunch at Cenote grounds (Restaurant-Buffet style. -Tequila Tasting (Chichikan Tequila) ONLY found at this location. -Chichén Itzá, a UNESCO landmark and an important relic of the Mayan civilization. One of the seven wonders of the world. My favorite was swimming at the Cenote. You are required to purchased a life jacket separately and it's required. You have to shower before you go in. They want to keep the water clean so no sunscreen. Third was the ruins. I absolutely love the history behind it. I forgot about the tequila tasting. It was short but the tequila was so good. They only make it for Chichikan, no other place. I wish we could've had more time at the colonial town of Valladolid. I would've liked to explore more. What a great experience and my Mr and I had a blast. Hats off to Romeo, Juan and Hugo. They were amazing guides. They looked out for us and made sure we were okay. I would highly recommend this trip! It's worth it! read more
1 month ago
11 months ago
I had a terrible experience with Amigo Tours on October 30th and would not recommend them. While I understand that unexpected issues can happen, the level of unprofessionalism I experienced was completely unacceptable. Their vehicle broke down, which I was patient and understanding about. I waited over an hour for pickup, even rearranging my evening plans to accommodate the delay. Despite this, communication was awful -- I asked multiple times for an update and got no clear response. When they finally arrived, they didn't bother to call or text me to say they were outside. Instead, they left without me, after I had been waiting in the hotel lobby the entire time. This was a complete waste of my time and money. I didn't receive the service I paid for, and the poor communication and lack of basic customer service made the situation even worse. Amigo Tours needs to take accountability for how poorly this was handled. read more
My lady and I were looking for a great excursion while in Cancun when I happened upon this place giving one of the Mayans ruins of Chichen Itzá. The tour also included buffet-style lunch and a tequila tasting so we were all in. The price for it all was nice too including local tax. We were picked up from out resort which made it easy. The staff were all very friendly and helpful. We started out at the little town of Valladolid, a lovely little place with lots of character and charm. From there, we went to a beautiful cenote park. They require a full shower and life jacket to get into the waters of the cenote but it's definitely worth it. This park is also where we enjoyed the lunch buffet and the tequila tasting featuring tequilas you can only find there (definitely try the 12 year anejo). After that, it was on to Chichen Itzá Park. I've seen this place in pictures and in movies, but nothing compares to seeing it in person. I definitely saw why it's considered one of the seven wonders of the world. It truly is a marvel to behold. There are also a plethora of vendors selling all sorts of different souvenirs. I had to get a personalized Mayan calendar while I was there too. I'd truly recommend pace, hydration, and lots of sunblock while you're here. Keep yourself safe. After that, it was back to our resorts. This was a great experience and one my lady and I won't soon forget. The sights, the sounds, the sips, the souvenirs (some including MORE sips). If you want an unforgettable day trip, take in this one for sure. read more
7 months ago
3 years ago
Though the temperature was over a whopping 100 degrees, our group of over 20+ absolutely loved their time with Rodrigo and Efraim for the Chichen Itza VIP Tour! They couldn't stop raving about how engaging and knowledgable Rodrigo & Efraim were. Rodrigo & Efraim were so great, our group truly learned so much about the Mayan culture and shared the wealth of knowledge with the rest of our group that couldn't attend! Also, bonus for Rodrigo and his pro-IG pointers for the perfect Chichen Itza photo ops! The Chichen Itza Tour VIP includes: hotel pickup, bilingual guide, a visit to Chichen Itza and Valladolid (a traditional town/rest stop), tequila tasting, an opportunity to swim in a cenote, and lunch. A few notes that caught us off-guard. The payment made to Amigo Tours DOES NOT include entry to Chichen Itza, a life vest rental fee that is required to enter the cenote, drinks purchased during lunch, and tip (optional, but highly encouraged). Expect to bring cash &/or cards! The tequila tasting. I was disappointed with the tiny little shooters they were offering... but wow. So delicious!! I thoroughly enjoyed all the flavors offered (strangely and particularly the corn flavored tequila!) and would recommend buying it on-site, as you won't find it anywhere else! read more
9 months ago
Had a great and very informative tour of Chichen Itza, Valladolid, and the Chichikan cenote nearby. Excellent facilities to visit and fantastic drive, guide, and care by Eddy, Kevin and Ismael. Fun extras were included and gentle, but clear management of our large group by Kevin! I highly recommend booking with this team specifically and with Amigo Tours generally out of Cancun. read more
1 year ago
3 years ago
3 years ago
*Summary and screenshots towards the bottom* I don't like writing bad reviews. In fact, I don't enjoy doing that all. I'm usually the type to give the other party the benefit of the doubt. If you look at my other reviews I've ever made they're generally very positive, BUT after going through what I have with this company I feel the need to warn people to spare you a similar predicament and to give you some insight before you choose to book with Amigo tours which is now proving to be a costly mistake for me. I booked a tour to Chichen Itza for me and my fiancé back in December using Expedia for January 4th. I was under the impression that nothing had been wrong with my order but on January 3rd I was told, as you can see in this chat I had with an Amigos tour employee, that my trip was cancelled. You can very visibly point out which responses were mine and which one were the employee's. Not wanting to miss out on this experience because we had only a limited amount of days in Cancun, I rebooked and again, repaid, for January 5th. Hence, I paid. Again. A second time for two of us, a little over $115. Twice for the same experience. Naively thinking they would be reasonable and issue a refund without me even having to ask, I was later informed by Expedia that Amigo tours had marked me as a "no show" for the 4th and hence, will not, be refunding me. I am extremely confused as to how I was a "no show" when the employee I had been in contact with explicitly said my tour had been cancelled. I am not comprehending how I am being held liable for this (????). I truly do not understand how this was an acceptable response. So again, I reached out to both Amigo tours and Expedia and again, explained the situation with the same screen shots and tonight (January 6th) received a response saying they STILL would NOT refund me all the while acknowledging that the tour, did in fact, get cancelled but now throwing in another baseless claim that I "had the option to rebook" which is laughable at best because I, not once, was ever contacted about a rebooking option. I am still, utterly confused and extremely disappointed in how this whole situation has played out. I will not be refunded because a service was rendered apparently, without me/us being there because again, I was informed it was cancelled. The lack of accountability has truly been astounding. TLDR: (and in conclusion) they will not be refunding me at all for an error on their part and continue to insist I'm in the wrong. Additionally, I have no idea what they're talking about (about that rescheduling stuff). I'll leave these screenshots here and as a consumer, you can decide if it's worth the gamble with your experience. And keep in mind, one person is about $50 something. So all in all I am out about $230 and will not be getting any of it back because I was somehow, some way, supposed to show up for a cancelled tour. read more
3 years ago
I would highly recommend Amigo Tours for a day trip to Chichen Itza. We booked the tour for 2 adults and an infant via Viator in November 2022. There was no pickup offered from our hotel. However, the pickup point was just 5 mins away from our hotel, which wasn't too bad. The tour company informed us about the pickup 24 hrs before the tour so we could plan well. Our pickup point was at 5:25 AM, and the bus was already there right on time. Once boarded, and after a few more pickups, we were on our way to Chichen Itza. We were the first tour bus to reach Chichen Itza, way before the opening of the gates. Even the vendor stalls were not opened as yet, and this really paid off. We were first ones in the door after the gates opened. We had a local guide who was amazing and walked us through the history of Chichen Itza. His enthusiasm and passion were unbeatable. We spent about 3 hours in Chichen Itza, till we finished the tour the sun was over our head and it was hot and dry. We were glad to have started earlier, which meant we escaped most of the heat and crowds. While we were leaving, the parking lots were filled with vehicles, and the entrance was cramped with people. After the tour, we had a lunch buffet at a nearby restaurant. The buffet started with a welcome from the chief and taste of a local drink. The buffet was pretty good. After the buffet, we went to cenote Selva, a sinkhole filled with water. We had a free tequila tasting at the cenote. The water was so refreshing and a welcome break from the heat. Life vests were mandatory and available at the entrance for purchase. Overall, it was a truly remarkable day, and we had fun. Tip 1: Make sure you reach before the gates open and are among the first ones to enter. The crowds to Chichen Itza is not a joke. By reaching early, you can escape the heat and crowds Tip 2: Wear a sunscreen and keep reapplying. Make sure you carry a sun hat or umbrella and plenty of water Tip 3: If you have infants or toddlers, make sure you get a stroller with sun cover. There is a lot to walk around. read more
Rated high on trip advisor for a reason. This was a great excursion. Would recommend! We did this excursion on the second day of our trip in Cancun. Booking was easy on Trip Advisor. We chose the option to have them pick us up at our hotel. Being tourists and the meet-up time at 6 am, we did not want to meet up in an unfamiliar location. The day before our trip, they emailed us our confirmation for pick-up. The van arrived on time at 6:25 am with one couple already in the van and we went to pick up another who did not show up. Our van shuttle took us to a bigger bus where we met the rest of the group. There is a preservation tax of ~ $30 USD per person that is preferred to be paid by card before boarding the bus. We board the bus and off we go. We travel for about 1.5 hours before Marco (our tour guide) gets up and starts letting us know how the day is going to go (Valladolid, Chichén Itza, Cenote swim) and also that we crossed into Yucatan Peninsula and gained an hour. He then starts to give a very detailed history of l Chicken Itza and tells us about all the people in this area. We stop to see Valladolid a traditional town in Mexico for about 15 min before heading off to lunch. When we arrive at lunch (about a 15 min bus ride) we were greeted by the Mayan people who hosted the groups for lunch. We do a little shopping in this their store (they accept card) and then we're off to lunch next door. Lunch was some pork tacos and some sides. The food was decent. We board the bus and off to Chichen Itza. This place is a historical landmark and Marco knew a great deal of the history. He knew where to take us to get some of the best photos too. After about 2 hours we board the bus and off to the cenote. Once here Marco explains we will need to buy a life vest (required) and a locker (optional). The cenote is an amazing experience, it's cold at first and then you'll get used to it. There are places for you to jump off or ease your way in with stairs. It's about 150 ft deep so if you can't swim stay near the doc. Marco had the "lifeguard" give us a warning so we could change and get back to our bus to get back to Cancun before dark. The bus dropped us off at the bottom of our resort to save time stopping at 10+ resorts. Would recommend. Don't book anything else on this day. You will be gone all day. Bring snacks too, it can be a long day. Also, a big thank you to our bus driver Philippe. Felt safe the whole trip with him behind the wheel. read more
This is a whole day tour and we were all pretty tired by the end of it. We paid more to be picked up at our hotel and it's worth it. You don't want to be stuck shuttling when you're tired. It's an early pick up and the drive to Valladolid took about 2.5 hours so we got to nap on the bus. Charter buses are all equipped with AC and a working bathroom. Masks on the whole ride! We drove a little around Valladolid and learned some history but we couldn't get off the bus to walk around because of COVID-19. Since we weren't able to get off, I didn't think it was worth it and we should've just gone straight to the ruins. At Chichen Itza, we met another tour guide who took us around the major points. The heat was sweltering and we tried to stand in shade whenever possible. Bring lots of water and wear sunscreen! At the end, we were a little confused on where to meet our bus and felt lost for a solid 20 minutes. Luckily, we weren't left behind. From Chichen Itza, we had a buffet lunch which included either a coke or bottle of water. Food wasn't bad and it was supposed to be traditional Mayan food. But I noticed flies landing on the food...still ate it though lol The cenote was next and this was such a refreshing way to end the tour. Everyone needs a life jacket and you can rent these along with lockers at the front. There's also tequila tastings! I've never had such delicious tequila before! While you're in the water, the lifeguard announces leaving times for the different tour groups. Everyone knocked out on the bus ride home and we came back with new experiences. While we enjoyed the tour, I didn't feel completely satisfied, which is why I gave 4 stars. The tour guide on the bus was a little annoying and there was all the flies on the food. Little things that added up, and it left me not enjoying the tour 100%. read more
2 years ago
**Avoid This Tour Company** I strongly advise against choosing this tour company. Our experience began well enough with our guide, who went by the name Pastor (though his tag said Guia), starting the day on time and getting us to Chichen Itza before the crowds. Despite the intense heat, being the first group provided the coolest experience possible given the circumstances. However, things quickly took a turn for the worse. The bus's air conditioning broke down, leaving 30 adults sweltering in 100°F heat. After a 1-hour drive, we were taken to a gift shop with no air conditioning, which was poorly timed given our hot, sweaty state. At the cenote, Pastor told us it would cost $7 per person for a life jacket and locker, but it was actually $7 for each item. Misleading, but we managed. The cenote itself was enjoyable, especially jumping from the platform. Our next stop was a buffet where drinks were not included. When we sat down, a server asked if we wanted anything to drink. Since we had water in our bags, we asked how much two cold waters would cost first. The server said $1 total, so we ordered it. After finishing our meal, another server demanded $8 for the water. Despite our protests and waiting for Pastor to intervene, he sided with the staff and we were forced to pay the inflated price. The staff produced a drink menu that had never been shown to us before (nowhere to be found on any of the tables in the restaurant) and insisted on the higher charge. Pastor and the staff waited until everyone else had left to talk to us, which made us very uncomfortable in a foreign country. I regret not bringing this dispute back to the tour bus where we would have felt more protected among other tour members. Pastor's lack of support and the suspicious coordination between him and the staff suggested they were all in on the scam. We felt deceived and frustrated. The bus ride back was still without functioning AC, turning it into a moving sauna with a cracked window in the ceiling for minimal ventilation. They finally switched us to a new bus after 2 hours of enduring the heat. For anyone considering this tour, insist on seeing written prices to avoid being overcharged, and be wary of potential scams. This was not the enjoyable experience we had hoped for, and we felt cheated and disappointed. It's about being treated honestly, not the money. We would have tipped for good service, but not for this kind of treatment. Avoid this company and find a more reputable tour provider. read more
2 years ago
Hello, first off they left us at one stop of along the tour despite having a few minutes left. Before, my aunt asked the staff how much do we have to walk around and he said 30 minutes. When we saw them past us by, my cousin had to chase down the bus and it only stopped because a police officer made them. She told the staff to wait for us as we were only 10 feet away rushing. They said no multiple times. They told her to tell us to get a taxi. Thankfully we are able to communicate in Spanish so we were able to get a taxi quickly. But it is unfortunate since we left some of our belongings on the bus. And according to some other reviews, they have done this to multiple people. Some of those who are aren't Mexican and/or aren't able to communicate in Spanish. Then on our way back, one of the staff named Maricela walked down the aisle with a QR code for everyone/every party to leave a review. But when she came to us, she didn't even offer us the code and walked past us. I wonder why. They also kept quiet when we confronted them. When we left the bus, I noticed I forgot my purse. I called the agency phone number (since the tour guides never gave us their numbers for emergencies)and they said they will contact the bus and they leave me a message. I never received anything. My sister then called but she spoke in Spanish and they gathered more information such as what did the purse look like, who were the tour guides, etc. They did not want to give us the location where they leave the staff or bus since it is "confidential." They then said they will contact the tour guides to check for the purse. After almost an hour, they messaged my sister to say they did not have my purse which is interesting considering I bought something right before boarding the bus on the last stop. We also never made any other stops since then nor did anyone of my group had it. Again there are several reviews such as people losing their wallets and only for the agency to return them with no money in it. I have to now leave cancun without my ID and credit and debit cards. It is very unfortunate and scary that this agency does not have their clients best interests and safety in mind. read more
3 years ago
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3 years ago
Used Amigo Tours for Chichen Itzá day trip with lunch buffet, Cenote and Villadolid. Prepare yourself for a long day, but all worth it. We had Daniel as our tour guide and he was informative throughout the whole drive up. Which made the time go by a little faster. Make sure you pay attention to what the guide is saying regarding return times and locations. You don't want to be left behind! There's a timed schedule they follow and THEY follow it. We had a group that was not accounted for and about 10 mins of awaiting the bus left. The guide does say check your watch and let's you know what the next stop is in case you need to catch up. Chichen Itzá breath taking to SEE!! The tour guide gives you good information and also takes good pics for you. There are vendors on your way in and will try to sell you their items. There was some confusion at the entrance as fees need to be paid. Unfortunately the group needs to make line with the rest of the groups arriving, so it takes a minute. Also it's two separate fees, that's where a lot of people where confused. It was one fee for the entrance (about $35 USA) and one fee for taxes. Each fee is paid as a separate window. Cenote amazing! Must see in person because a picture does not compare. The water is refreshing especially after all the humidity. When you arrive there's a ritual/custom presented but afterwards you walk through a "gift shop" and we are to stay there for about 20 mins before moving on. Lunch Buffet was tasty and it did the job. Drinks are not included but are offered for purchase. Villadolid small town and it's a quick stop. It has shops and a park. The guide tells you it's for pictures only due to the time. And 20 minutes goes by fast so don't wonder too far away. Suggestions for Amigo tours would be to provide water, a snack would be nice too. Also when arriving at the Cenote I would suggest the group be allowed to continue and not have to wait 20 minutes for those shopping, not all of us want to shop. 20 minutes is a good amount of time we can be exploring the Cenote area and not be wasted standing around waiting. Not sure much can be done about the confusion at Chichen Itzá unless both additional fees can be added to the tour price or have a line just for the group. read more
2 years ago
8 years ago
Did the early morning Tour and it was very well worth it. You beat the crowd and the crazy traffic getting in. The Amigos Tour will pick you up at your hotel, or you can meet them at a designated hotel pick up area. Marco was our tour guide and he was excellent. Very informative tour! You will head out at around 5am, take a rest stop at a Mayan village around 7am where you will be provided a lunch (Sandwich, apple, juice, chips). You may bring your own food and water. You will have the opportunity to shop at the Mayan villages (There is plenty of shopping opportunities at the site as well as their are plenty of vendors). You will reach Chichen Itza at approximately 8am. There Marco will give you a very informative tour for about 2 hours. You will then have 1 hour to 1.5 hour to explore on your own. You will then be back at around 3pm. Beat the crowd, traffic, and heat! read more
2 years ago
3 years ago
Exceeded every expectation we had for this trip. Marco is a wealth of knowledge, and I truly believe that he made this the experience it was for us. The pyramid was great, the cenote great, the food was great, and Marco was exceptional. Learned so much! read more
5 years ago
This is a great tour is you're wanting to fit several activities into one day or if you want to see Chichen Itza and don't wanna make the 2-3 hour drive on your own. This is a LONG day, so don't plan much else for your day. We were the first to be picked up by transportation at 550am and luckily the first to be dropped off at 745pm. The first stop in a small town called Valladolid was for 30 minutes which could probably be shaved down a little. It's basically a bathroom stop and to see the church. Next was the Mayan community for buffet lunch and shopping. Lunch was probably my least favorite meal during our Mexico trip besides room service at our hotel. Shopping at the Mayan community was very heavily pushed, however all proceeds go back to the local community. I also think an hour and a half at this stop was way more than needed. Then we headed to Itza which was amazing, definitely take the opportunity to go through it with the guide. There's a lot of history and things to know that isn't visible to the eye. We had 2 hours here, between getting in and going through the tour we were done in an hour and a half. A lot of cheap souvenirs around there. Lastly on our way back we stopped at a Cenote which was amazing. There was also a short and sweet tequila tasting there in the shops where they give you up to 8 samples or so then try to sell you bottles ranging from $50-200usd. We had an hour and a half here and it was good timing. It took us three hours to get back because of traffic, but we expected that after the drive in. read more
4 years ago
My wife and I had the most amazing time seeing Chichen Itza with Rodrigo and Efraim. I know there was know way of knowing ahead of time, but it just so happened that Rodrigo was the best tour guide we could have ever asked for. He was so patient and knowledgeable. It was beyond my expectation. I looked around at some of the other tour guides, and I know we got the authentic experience. We were amazed. Lunch was delicious, the Tequila was some of the best I've ever had, and the Cenote was absolutely breath taking. I almost didn't go in, but Rodrigo said I'd love it, he was right! I know this was the exact place for my my wife and I to be, and the exact person to take us there. He even took the time to make sure people were able to get their perfect Insta photos! this is the tour you want. I am forever grateful for this experience. read more
4 years ago
We booked a Chichen Itza day tour with Amigo Tours via Viator for $42. (Note - this does not include a 406 peso tax, which you have to pay to the tour guide in cash). Our tour guide was Antonio and he did a great job at explaining each stop in both English and Spanish. It's a smaller tour (which I prefer) of about 25 people. Our day started at 7 AM, when they picked us up at our hotel in Playa del Carmen. Keep in mind that Chichen Itza is pretty far from here (about 2.5 hours), so you'll be on the bus a lot. Our first stop after about 1.5 hours, was a town called Valladolid. There, we had about 20 minutes to explore. Not much time, but it was nice to see what Mexico looks like outside of the resort. After another 45 minutes, was a stop at some souvenir shops. They had us look around the shops for 40 minutes. I could have done without this. I get that they probably need to do this because of kickbacks, but the day tour is long enough (12 hours!). After that, we found out that lunch was actually in the same vicinity - a buffet spot, called Chilam Balam. The food was okay. It's what you'd expect from one of these tour buffets. At least there was a taco station, which was the highlight of lunch. After lunch, it was 20 minutes or so to Chichen Itza. Make sure you wear plenty of sunscreen and drink plenty of water because it is HOT HOT HOT. It was 98 degrees when we went, but at least we had a breeze. You'll also want to wear sneakers since the ground is not smooth. You also have the option of going with the tour guide if you want to hear about the history, or exploring the grounds on your own. The last stop before dropping you back off at your hotel is at the X-Cajum Cenote, where you have half an hour to swim around. We got back to the hotel at around 8 pm. Overall, it was a great tour. We got to see a lot. But again, I could have used less time at the over-priced tourist shops, and more time at the Cenote. Still, I'd recommend the tour - especially for the price we paid. read more
3 years ago
5 years ago
Booked Amigos Tours to visit Chichen Itza and it was definitely worth it. Highly recommend for anyone that wants to visit one of the seven wonders of the world. There are a few tour times available but I recommend going to the earliest one to avoid the crowds. You have option to meet up or pay extra to have a driver take you to the meet up site. Since I opted for the earliest tour time, our driver picked us up at our hotel at 4:45 am. From there, he took us to the tour bus. Travel time from Cancun to Chichen Itza is 3 hours each way. There is a restroom break each way and in addition, they will stop at a Mayan village on the way there to pick up your provided lunch which includes juice, fruit, chocolate, mint, and sandwich. Once you arrived, the tour guide will take you around for about 2 hours then you have an hour to explore on your own. Our tour guide Marco and driver Antonio were amazing and super informative. I've learned a lot and it was worth waking up super early for. read more
8 years ago
We took the Chichen Itza at Sunrise tour with the Archeologist tour guide Marco, this was an amazing tour made so informative because of the knowledge of our guide Marco, he showed us many key points and features you would miss just visiting the site without someone with his vast knowledge . It seems that Marco has made his life's studies about the Mayan culture and also the site at Chichén Itzá. Highly recommend booking your trip with them, I was amazed at how much I didn't know even after watching several shows and the research I did before going. The early trip is the time to do it, before the crowds arrive and it gets too hot. Amigo tours has the schedule down pat as we arrived at site several minutes before it opened. Marco was even gracious enough to offer to retrieve a forgotten souvenir and promising to get it delivered to our hotel. Five Stars! read more
4 years ago
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6 years ago
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5 years ago
10/10! This is by far the best excursion I have ever taken. The staff was terrific - especially Marco (Tour Guide) and Victor (Driver)! Marco has a true passion for the history of the Yucatan and Chichen Itza that consumes everyone. We navigated the ruins and cenote like locals because of him. It was a wonderful day, and I would use this company again. Just make sure you bring Sunblock and an umbrella because there is no shade at the ruins. We forgot an umbrella and Marco lent us him so we did not get a sunburn. read more
5 years ago
8 years ago
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