FYI, Jacob and Alonso were amazing!…read more Where do I begin...I paid for a move into one of their lockers for a month. Then they were to bring my belongings to my new place Jan. 2022. They arrived late after letting me know to be there at 10am because 'the guys like to start early', they were 1 1/2 hours late because they had to fill up the truck (on my time). They left after dropping off my stuff and I quickly began to realize that I was missing a bunch of boxes and two shelving units, plus one of the shelves to my lovely hutch. I contacted and spoke with Andrew Foster about locating my belongings, he said, 'he was working on it and he'd have the guys look again in my locker'. I received a text from Andrew with a photo of my family's old truck which one of the items I was so upset about having it 'misplaced'...I was thrilled. But they were still trying to locate all my stuff, so they were going to 'tear a wall down in the warehouse to find the rest?! I learned that when they can't fit everything into the locker, they store it in the warehouse and separate it with 'walls', 'you know moving blankets' he said. What? I paid for a locker, why didn't anyone tell me this or at the very least, make a note on my file as to where they put my other belongings? "They forgot" The remainder of my items were found, 'in his office in an alcove' or something! Finally the 2nd load of my belongings were dropped off and left outside under the cover of deck. So I alone had to move all those boxes and two shelving units into my place. (I have arthritis in my back and Fibromyalgia, I am on disability), no offer was made and still no compensation for this trouble and added stress. Once I had pulled all the boxes in the house, I began to go through them. One of the last boxes I went through was one of my bathroom boxes, the minute I opened it, it was very clear that a rodent had eaten through the box and everything was covered in rodent droppings. I moved it outside and emailed Andrew, both myself and my friend and advocate messaged him because at this point I was livid. He blamed me and said I shouldn't have packed food in my bathroom box (of course I didn't). He distracted the conversation with comments like, 'in all my 15 years of business no one has ever made a claim' and 'I have never know our warehouse to have a rodent problem'. Like I must have made all of this up. He was sent photos, my quote stating I paid for a locker as well as 2 moves. He has refused to pay for any of my items ruined in that rat box. That's the only thing I was seeking, that some of my damaged items be replaced. These items were ruined from not being stored in a locker. I can not afford to replace these items, being on disability and not working at the moment. Just a terrible way to conduct business. I understand that mistakes happen, but how you deal with those mistakes, speaks volumes about the business and the integrity of the owner.

Foster's Moving movers damaged 80% of our furniture, including denting and scratching pictures…read more They broke a drawer off my desk and taped it back on. We provided moving blankets but they didn't even use them. Andrew, the owner has said he could come to an agreement by sending us an e-transfer of $50. Totally disgusting.

Really impressive service, friendly and willing to accommodate some last minute changes. Great…read morecompany. We were recommended Hour Movers and I am so glad that we used them. They delivered a sofa and then we asked them to deliver our old sofa to another home. It was done quickly and efficiently. We have used several movers and no one comes close to providing the level of customer service that we experienced with Hour Movers.

Destroyed my couch, busted the walls & refused compensation…read more I initially thought they would be a great company to move with as the booking was smooth and they assured me even with a detailed explanation of my home, their movers would be able to handle the furniture properly. Upon arrival, the movers spent over an hour trying to force the couch through the door- this was after I explained in detail how my friends and I (who are not movers) configured the couch through the doorway when we got it in. They ended up breaking the legs and the frame of my antique couch against the walls taking out chunks and leaving scrapes, and against my wishes, dismantled the couch. In the end, they couldn't get the couch out. Later, my friends and I easily got the couch out, the same way we got it in, without damaging anything. I have been in an ongoing battle with Joseph from the company trying to receive some sort of compensation. Joseph originally agreed to offer a replacement couch from their warehouse, or to place a value on my couch and find a replacement at ReStore. He has now backtracked on all offers, citing some company policy not originally stated when offering the other replacements. It has been OVER a year since the move, there hasn't been any resolution in regards to the broken couch, nor the damages to the walls. Truly the most disappointing and frustrating moving experience. I would not recommend them to anyone. Ouch My Back & You Move Me have been life savers.

Use caution when dealing with this company. They caused damage and over charged me for a move…read more When asked about it, they promised to correct but then would hang up when trying to get service after the move. Kate the move coordinator is just awful .. avoid.

The movers were really unprofessional. I wish I had checked the reviews before hiring them. They…read morebroke a vase and then pretended it was still fine and encouraged me not to claim it. They were really slow with one man training the other on the job. Like I am supposed to tolerate this and be flexible ! Took 2 hours longer than it should have and cost me $200 more to move fewer things than the last time with another company. One guy was really unfit and unhealthy, and should not be a mover. Also the older guy was abusive and unpleasant, getting annoyed and short tempered with the other. AVOID!

BAD...SOOOOO BAD.... they damaged my roof by moving a truck during my move day - 3 weeks ago…read more At the time of the incident, your team acknowledged responsibility and assured me that the damage would be repaired. It has now been three weeks, and despite those assurances, no repairs have been completed and I have not received any updates. DO NOT TRUST THESES GUYS...

After having 3 or 4 really good moves with Cody, Brent and the team they left us hanging. Booked…read morethe move 3 weeks in advance. Got the confirmation email the day before. Everything seems normal. The day of they are late. Cody calls at 930am saying they cant come and they have no team, asks if they can come the next day at 9. Sure. I do some juggling of tasks. Next day, NOTHING. No message, NO Call, No reaching out. GHOSTED. Still calling 2 days later and nothing. Left my family scrambling to find fine a last minute moving company that can show up same day. Thankfully we did but it ended up costing us probably an extra 300 to 500 dollars. Stay away DO NOT USE

We had a short notice move from Victoria to Port Alberni and PM&S were able to have someone come by…read moreto give us a quote very quickly. Their quote was very accurate, and when adjustments needed to be made to better fit my timeline and the safety of the moving team it was communicated effectively. No changes were made without my approval and all of it was provided in writing with comparisons and an excellent break down of each option. After the move, and prior to charging my credit card, I was contacted to let me know that the quote had factored in $200 too much in fuel charges and that it would be removed from the upcoming bill. Couldn't be happier.

From the owner: We treat our client's homes and possessions like our own - with respect and care. We couldn't do…read morewhat we do without our talented and experienced staff.

So who out there likes to move? No, I didn't think so. The stress of packing, changing contact…read moreinfo, cleaning etc. etc. Just to make it that much more interesting, there was a monsoon the day of the move. Not just rain that makes you consider moving to higher ground, but wind that was knocking out the power. Along comes two young gentlemen from Take A Load Off Moving. You sort of brace yourself for the worst but boy was I wrong. These two fellows got to work right away and had me out of the old place in an hour less than I had estimated. They worked their tails off. They were both polite, well spoken and professional. What? Movers? Yes! Through all this horrible weather they never complained or stopped. It was the same at our destination. I highly recommend Take A Load Off Moving and wouldn't hesitate to use them again. Thanks Guys!! JannieD

Movers had excess amount of moving blankets to wrap furniture for move- we even had our own to…read moreprovide them. They failed to take the time and care when moving a sideboard that was only 1 year old and in mint condition. They did not wrap this item and when carrying it into the house carried it from the top of the unit, not supporting the base. the top came off and then entire unit was in pieces on the ground. They advised " sorry, not covering this in insurance" and left the unit scattered on ground. When attempting to contact the manager Rebecca Stevenson, there was no reply to 3 emails. Very poor customer service and absolutely no liability to cover losses of consumer due to poor care and handling. I would never recommend this business.

Firstly, I would like to commend the three people who manged my move. They were very polite,…read morecourteous and efficient. Perhaps most importantly, none of my possessions were damaged as a result of this move - which is a very big plus. However, there are two significant factors which directly impacted the overall quality, cost and experience of this move. My sofa, a down-filled UpCountry couch that cost $3,500 when purchased 17 years ago (now costing roughy $5,000 new), and in excellent condition - did not fit in the elavator. In my 20+ years of moving, this had never happened to me. After spending roughly a half hour of trying to make it fit, the team leader provided three alternatives: 1: pay $100 and they would deliver it to a Salvation Army ("SallyAnn"), 2: try to move it up the stairs to the 4th floor (no one had a tape measure to determine if it would fit); or, 3: it turns out one of the movers was in need of a couch . Of course - I chose option 3, thankful that this unforseen debacle could actually benefit someone. The second important aspect that impacted this move was the significant difference between the quoted price and final charge: there was a $700 difference. I provided all measurements for every item to obtain a quote. The estimate was $1,700. The final charge was $2,400. I should mention that just over one year previous, I moved from Ladysmith to Victoria - with the exact same contents, and a professional mover, and that move cost $1,700, including a 1.5 hour drive from Ladysmith to Victoria (this particular move I am referring to now was a 40 minte drive). I'm not sure what to make of this, seems this company is getting favourable reviews around, but I can't help but think something was amiss in all this.

The most horrible experience 2 movers showed up and there was no access to the elevator they were…read moreslow as molasses what should have been at the most a 3hr move was stretched out to 5 hrs! At the end the portable machine did not work i fortunately had cash on me i will definetly not choose this company again

We've hired Go Truck Go three times over the past three years, including our recent final move--and…read moreevery experience has been phenomenal. Richard and his team are the kind of people you hope to work with: prompt, polite, and impressively professional. They consistently showed up ahead of schedule and handled everything with thoughtful attention and care. Their efficiency and friendly attitude made the process smooth from start to finish. We love these guys and would recommend them in a heartbeat. If you're looking for dependable movers with great rates and top-tier service, Go Truck Go is it. Huge thanks to Richard and his crew for making every move stress-free!

What can I say, best moving experience ever!…read more Very professional, polite and strong young guys, who stayed and helped us until the very end. There is always more to move than you think, and we couldn't be happier, and would urge anyone to use Go Truck Go. Vancouver, Downtown

My moving experience with 3 movers from James Movers was very good!…read morethey all got to work as soon as they arrived. They never took a break the entire move. They were very careful with my furniture and containers. Overall a great move with JAMES MOVERS!

James Movers was recommended by our real estate agent as he had used them to move a piano. The…read moreowner Kevan did the quote and at that time he seemed very professional. We used them to move from a 3 bedroom house to a townhouse. Big Mistake. They charged us 50% more than their quote. Breakage was more than expected to pictures and mirrors. One of his employees was rude to my wife during the move. To top it off he ended up blaming us for his problems and the overcharge.