My experience was unlike the others that shopped at this dealership. The car online I wanted wasn't…read moreactually on the lot. They said they had to send it back because they couldn't certify it. I thought, that's reassuring. They did show me a car that was a little more expensive but with all the options, I was impressed with the vehicle and went forward with the sale. There was one thing I didn't like, they used the rush tactic on me by telling me someone else was there to buy the car despite having started the work to get me into the vehicle. I was told money on the door get first dibs. I'm a man of my word, so that rubbed me the wrong way. Other than that, I have to say they made the process relatively easy. They worked with me to get the best deal possible. I was in a rush to get out the door after doing the paper work. They needed to take care of somethings on the car to ensure it was in tip top shape. They offered to deliver the car to my door. There is no better feeling than seeing your beautiful car pull up in your driveway! I had a great experience and I will definitely go back for my next car. Thanks to the staff and salesmen! Best Regards, J.Miko

I purchased a 2019 Dodge Ram the staff was great at taken my money but in 2 weeks the check engine…read morelight came on and charged me an additional $100 bucks to fix it. Know the engine light is back on, and I am waiting for someone to call me back. Mind you I still don't have hard tags. Never Again

Customer service is at exactly a zero. Sales manager names Ed needs more training. It's to the…read morepoint I called the police because I thought I fraudulently submitted my info, SS# and all. I called 8 times just to see if this was the pla e that I gave all of my information to. I even spoke to another manager (I don't remember his name). I was attempting to co-sign for my wife. A simple call and saying no would have sufficed. Believe me, I will never beg someone to spend my money with them, I just needed to know my information wasn't in the wrong hands. I wouldn't purchase from here if it were a buy one, get one free sale. They get one star because zero isn't an option!

I had an outstanding experience yesterday at the service department at Darcars Kia of Temple Hills…read more From the moment I arrived, everything was handled with professionalism, efficiency, and genuine care. India was absolutely phenomenal to work with. She was friendly, knowledgeable, and made the entire service process smooth and stress-free. She took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and made sure all my questions were answered. It's rare to find someone who combines great customer service with such attention to detail, and India truly went above and beyond. The service department itself was organized and efficient, and I could tell they genuinely value their customers. Thanks to India, I left feeling confident that my vehicle was in great hands and that I was well taken care of. If you're bringing your vehicle in for service, I highly recommend asking for India. Her professionalism and dedication to customer satisfaction make all the difference. I'll definitely be returning for future service needs!

My experience here was not as bad as some other reviews. I of course was harassed with messages and…read morecalls as you have to give them that information to even look at cars. Once in, Minique took care of me and found a great car in my price range and fit my criteria. Even worked with me when I had to come back the next day to finish some paper work. I give it four stars simply for other customer service. A larger man who seemed to be a manager seemed very uninterested in helping me when I returned to have the car detailed and clean. Assuming my sales woman was on lunch, he instructed me to sit. Only for me to have to approach the front desk again, 35 minutes later to ask if someone could at least tell me something. This man continued to look at me but not help. Front desk had someone else help me but that was after he finished the task he was already doing. Minique returned to see me sitting and quickly wanted to hurry and get my car in. The same manager like dude told her "he's been waiting for you" and begin to rush her. I was upset for her simply because he could've assisted me a long time ago. The gentleman who took my car to the back and tell me the car has been pulled around, but tells me it'll be 45 minutes to an hour until it is done. As I stated Minique was nothing short of amazing! She receives 5 stars from me. But teamwork from management team would have made this experience 5 stars

I was not going to leave a review but this dealership is so bad I have to. These people take…read moreadvantage of you. They start off really nice, then put you in a car you can't afford & when you text or call for help or guidance they ignore you. I wouldn't recommend this dealership to anyone

I went in looking to treat myself to a 2020 Mothers day gift and left with my dream car. Thanks to…read moreDavid Carter the most patient sales guy you could ask for. If you are looking to have an easy experience hes your guy. Tu also made things happen fast hes amazing.

Worst dealership experience I have ever been to, prices online do not include their mandatory 2000…read moredollar add on, avoid all eastern dealerships, sale was not made.

This is my go-to location for oil changes and routine maintenance for my vehicle. The last two…read moretimes I've brought my car in, Susie has been my service advisor, and she has been absolutely amazing. She keeps me informed throughout the entire process, explains everything clearly, and is always pleasant, professional, and knowledgeable. What really stood out during my most recent visit was the exceptional customer service she provided. When I picked up my car, I mentioned a noise I had been hearing. Instead of simply guessing what it might be, Susie offered to take a quick drive with me to help identify the issue. Within minutes, she was able to pinpoint where the sound was coming from and explain the likely cause. Her willingness to go the extra mile was truly appreciated. I sincerely hope I get Susie every time I bring my vehicle in for service. Employees like her make a huge difference in the customer experience. Even with the rising costs of just about everything these days, the price for my tire rotation was fair and reasonable. Between the quality service, fair pricing, and outstanding customer care, this will continue to be my go-to spot for vehicle maintenance--unless I'm headed to Lexus.

Writing about the service center. The staff is extremely kind and courteous, and I do appreciate…read morethe opportunity to defer services and sign off on work via mobile link. The work performed is always done with professionalism and in a timely manner, and I have been provided with loaners and rideshares in certain circumstances. My problem is with the cost. I have a 2016 Rav4 hybrid that I take good care of. I drive approximately 12,000 miles each year, and have the vehicle serviced every six months. I generally accept any service that is deemed "critical." Since May 2023 -- so, a span of 7 scheduled visits and two emergency appointments, one electrical (rats) and one hose disconnection (minimal cost) -- I have spent over $10,500. This total does not include two of those visits, for which the paperwork is missing from my inbox. On average, I have spent $1,166 per visit, and possibly quite a bit more. Consumer Reports estimates that Toyotas accrue $4,900 in maintenance costs between years 6 and 10. I keep thinking that one day, my costs will revert to the mean, but each appointment is setting me back significantly -- $2,496 in November and $2,350 today (April, 2026). This was after being quoted around $800 for several recommended services, and then being told a tie rod had broken and both tie rods also needed replacing -- a $1,700 cost, which was thankfully reduced a bit (thank you). I just don't think that is a good or fair deal, and will be taking my business elsewhere in the future.

I gave this place 3 stars because at least the car I got appears to have been a good deal. Now onto…read morethe bad... I found Carsmart because my wife and I were looking for a specific model car and through online searching it appeared that this place was one of the only in the area that had it and it was a really good deal. So good we were a little concerned. So I called the office to ask a few questions. The receptionist attempted to answer my questions but was clearly unknowledgable in the process. In fact, she gave out information that was flat out wrong. For example, I was looking at a Hyundai and I asked her if the 100,000 mile warranty transferred. She confidentally said yes it does. So I called Hyundai directly and was explained that only a 60,000 mile warranty transfers. She could have found this in a quick google search like I did rather than lie to me. Next I asked if I could get the car checked at a mechanic prior to buying. She told me the manager would call me back. No response.... Anyway, I still wanted to check out the car. So we made an appointment with Ismael and drove 45 minutes to see it. When we got there Ismael was not to be found so we were sent to Aaron Jones. The car was there and looked to be in near perfect condition (it was a 2015 with 15,000 miles on it). Some rust on the rotors and some minor scratches was all I saw. I did note that the floor mats were oddly missing and Aaron said he would take care of that. After test drive we decided this was too good of a deal to turn up so we asked for a discount to cover the minor issues with the car. The finance manager told us that since the shop was closed at the time he couldn't get the mechanics to check it again but assured me it had passed inspection. I was able to get him to discount the price by $200 however. Still no word on getting floor mats despite me checking back in 3-4 times on it. Ok, so we agreed on the deal and Aaron was very nice and curteous the entire time. They gave us the keys and said that they would have to check for the spare set in storage. This seemed extremely shady. This dealer only had about 20-30 cars on their lot so storing all the spare keys would take up about as much space as a shoe box. So why would they need to keep them in a different location? Also, how come the key was even separated in the first place? This seemed very odd but at this point was not a deal-breaker. Regarding the car, I did get it checked out right away at a trusted mechanic and they found no hidden issues, so at least I felt comfortable that I bought a solid car. The next day I did receive an automated text message from Aaron wishing me well with my car. I responded by email to Aaron to ask about the still missing floor mats. Silence... I called the dealership and they apparently had no idea of an Aaron that even worked there. Odd. I finally got on the line, after several very confused receptionists passed me along, with another sales manager Ismael. I explained I never got the floor mats and Aaron promised them. Still sounded like no Aaron even worked there. I explained that genuine Hyundai mats were about $75 online. He said he would not get those but I can go to Advance Auto and pick out mats and they would purchase it for me. I said, thats crazy because it would be the same price and I live 45 minutes away. He said he would get back to me and hung up. Silence... So I never heard about about the floor mats. I considered it a wash and just bought my own good quality mats. Fast forward 40 days, I was supposed to have been notified of the permanent plates being ready at the dealer. Seemed like a long time, so I called them. The receptionist confirmed that they were ready for me. Why didn't anyone call me, I ask. She had no idea.... I insist on speaking to a manager and along comes Ismael. I tell him about the terrible customer service I've endured and ask him to please mail me the plates at no charge (they typically charge $20 to do so). He laughed at me and said he would do it as a customer courtesy. I asked about the spare keys and, as expected with a place like this, they did not have it. So end of the day, I got a good deal on a gently used car that was oddly missing floormats and a second key, both of which I had to buy on my own. The customer service at Carsmart makes Comcast look good, hence the deduction of 2 stars. When I got my other car purchased new, I got personal calls from the salesperson to check if I needed anything a few days later. Only an automated text message and no response from Carsmart. And the fact that they deny or are unaware of an employee working for them (they only have about 3-4 employees in the office at one time) is absurd. I am happy about my car but I would never recommend this place to anyone.

I went to carsmart to get approved alone in which they did and I was able to drive away the same…read moreday. However the car that I purchased and is making payments on has spent more time in the shop been working very well. The salesperson seem to work very hard to get me in my situation straighten out how everything's changed. So I have to find my own ride to work on Monday because the car has to get the engine replaced. And it took five trips for them to figure this out. But once again I have to find my own way to work on Monday. Very dissatisfied customer. However they will get you in the car.

Sean made the experience of purchasing a car at Autowhole dealers of Temple Hills a breeze! He was…read moreso accommodating in making sure all my needs were met when it came to selecting the best car possible, especially after a stressful time of needing a car post-accident. Sean makes you feel like family and was personable in his behavior and actions while maintaining a professional attitude. I recommend his business to anyone looking to buy a reasonably priced vehicle.

Stay Away from This Dealer and Hossein (Sean) Salarkia!…read more Buying a 2015 Honda Civic here was a nightmare. Sean misrepresented the title, claiming it was "clean" when it was actually a salvage title. He discouraged me from checking Carfax and showed a misleading old title on his computer. The low price and mileage? Because it's a TOTAL LOSS VEHICLE! Warning for buyers, especially those first-time buyers like me: 1. Check the bill of sale--look for "Had Salvage Certificate" indicating a salvage title. 2. Insist on Checking Carfax--don't let Sean dissuade you. 3. Be cautious of tricks--he may obscure crucial details by asking you to sign excessive initials When I confronted him, Sean turned threatening and intimidating. He yelled at me over the phone "In 30 days, I only sell total loss cars..." and hang up. Google reviews show his pattern of disrespectful and dishonest practices. Avoid this dealer at all costs and take your business elsewhere! (Sean said to my face he would respond to my review to distort the reality. DON'T TRUST HIS RESPONSE!)