IF I COULD GIVE -5 STARS I WOULD WORST SERVICE OF ALL TIME!!! This Place Literally Redefined The Word "Inconvenience" I took my Truck on July 2, for inspection, I failed inspection for two front tires window tint and a headlamp. instead of going all around the world I chose the same shop to complete the work. hoping to "speed up the process", I placed a $100 deposit to "order the part" On July 10th at 9:20 I dropped my truck off at expert auto where they told me "your part should be here and we will be done with your car today" LIES LIES LIES On July 10th at 4:40 I was contacted by Expert Auto informing me that my part NEVER CAME and they won't be able to finish my truck. after going back and forth on the phone I went up to the shop to speak with a manager. THERE IS NO SECRET I WAS EXTREMELY UPSET, CURSING, AGRESSIVE . for good reason of course. the manager shook my hand and told me " I will make your car priority, your part should be here by tomorrow and we will give you a call either way" LIES LIES LIES!!!! On July 11th at about 10am I received a call from Expert Auto informing me that my part will not be arriving and my car won't be ready until next Monday!!!!!! SO IN THE BEGINNING WHEN I TELL YOU THESE FOLKS REDEFINED THE WORD INCONVENIENCE. ITS TRULY SAD I WOULD NEVER REFER ANYBODY TO THIS SHOP FOR ANY SERVICES. THE WAY THEY TREATED ME AND MY VEHICLE IS JUST UNACCEPTABLE TO SAY THE LEAST. I gave a $100 deposit to EXPERT AUTO for 3 jobs to complete, however, in 10 days they were only able to complete 1. Very sad. Very unfortunate. Very unprofessional THEY KEPT MY DEPOSIT. NO DISCOUNT ON THE 1 of 3 JOBS THEY COMPLETED. I WILL CLOSE BY SAYING THAT I WILL NOT STOP HERE!!!! ILL BE POSTING REVIEWS ON BBB, PISSEDCONSUMER, GOOGLE REVIEW AND MORE!!! You have not heard the last of me ! God bless and see you soon -- Unhappy Customer read more

unbelievable would never ever purchase there again Salesperson and manager came across as helpful but clearly were ok with selling a car with "one dummy key" to an elderly lady with not the best credit rating but good retirement (which I am). They could have cared less. What fakeness!!! Really wanted to be able to recommend a great option to many seniors I have the privilege to influence. NOT A CHANCE! read more

Do NOT go here, they are horrible and they dont work with all credit like they say they do, they will tell you one thing to get you in there then once you get there switch everything up and tell you another. if you get call or message from whoever this Roger guy is pls ignore it, he tells all lies and it is just to draw you in nothing he says is truly the case, deserves to be shut down, would give 0 stars if i could. read more

This place deserves 0 stars if i could give it to them. They literally were hounding me to come and get a car from them and when i finally came and wasted $100 on a Lyft ride and confirmed with a gentleman named "Roger" who it seems like no one in the facility knows who the hell he is must've been made up or something, that my financial approval was good and that i would be able to drive off with a vehicle. ABSOLUTELY wasted my time as well as my money. this place is FULL of SCAMMERS. IF ANYTHING COMES BACK ON MY SS ITS BECAUSE IF THESE IDIOTS. read more

Best customer service in a dealer I ever got they will work with your credit,the sales associates make you feel like family and the inventory is on point so come on down to the experts to get in a vehicle ASAP!!! read more

Came here after a disappointing experience at the Honda dealer and found out my cousin Jahmad works down here. The team cool, chill and helpful. If you looking for someone to work with you and get you a ride, check em out. It's worth it. read more

Brought my truck here for underbody/body and paint repair prior to several other shops denying the job.Zee was very helpful and attentive to the work I needed done and gave me a price on spot the same day.a week later my truck was finished and I was satisfied with the work done I'd definitely come here in the future for more service and recommend them. read more

This dealership constantly called my phone telling me lies about they have guaranteed financing and that I was guaranteed to be approved. When I arrived at the dealership not only do they NOT have the car they lied about having but their is no guaranteed financing. The business is a scam. They want to get peoples social security numbers. This was a complete waste of my time. If anything comes back on my social security number it came from this dealer. read more

My salesman was Christian and the manager I worked with was Kamal. The purchase of the car was decent yet I settled and now wishing I didnt. I did not get the car I wanted but due to being a mom of 2 I needed a car bad as mine was on its last leg. My credit is decent and they did take my old Chevy and definitely worked with me on the remainder of the down payment. I purchased my car May 5th 2019 which it hasn't even been a year yet. Back in June 2019 I noticed a setting on my car called My Key which wouldn't allow me to drive over a certain mph and I couldn't take the radio up. I contacted Expert Auto and they were clueless so I did some research online and contacted Ford and found out the key they had given me basically had "settings" on it and to remove the My Key feature I needed the administrative key which the dealership kept until my hard tags where there. So I made the trip from Rockville md to Temple Hills Md mind you After work and in rush hour traffic just for them to have to put my 2nd key, that "administrative" key in the ignition to remove the my key setting. But wait there's more, new years eve I drive as normal go to work and come home. New Years day I don't drive at all mainly because Im still hung over . January 2nd I am scheduled back to work at 8am as the normal routine must continue. I usher my kids out the house and into the car to drop them off and the damn car wont turn over to crank. Mind you the lights, radio, horn, doors and windows and everything else power operated works Just fine it just won't crank. I call in to work to let them know Im going to be late as I am having car trouble (which no on believes cause they know I purchased a newer car) call state farm to get roadside assistance while in my complex parking lot . Summing this all up I REALLY dont think I should be having these issues ALREADY. I wish I never purchased this vehicle especially with this high ass monthly payment. Im miserable in it, I just made ANOTHER 365$ payment and I still cant drive the bitch. Happy New Year read more

I purchased my car from here back in 2015 and I still have the vehicle. I had my car serviced here at their service center on a few occasions but these last two times have been suspect in terms of damage. The latest happened this past Saturday, the 18th , when I went in to get an oil change and my car came back with damage to the paint on my passenger side back bumper! It was not like this when I took it there and when I ask to see the camera they refused! If you go here please take BEFORE pictures of your car! If you don't have the complexion for the protection I suggest you take your vehicle some place else or if you want to risk it at least take pictures of your car before it goes back to get worked on! These people are not friendly when it comes to holding them accountable for their negligence! DON'T BRING YOUR CAR HERE UNLESS YOU WANT IT DAMAGED! THEY DO IT ON PURPOSE AND THEN DENY IT! IF THEY DON'T LIKE YOU YOUR VEHICLE WILL GET DAMAGED! PASSIVE AGGRESSIVE BEHAVIOR! read more

I really had no expectations and honestly didn't think I would get into a car. My credit is horrible because of a lifetime of diabetes and medical bills that have had my credit horrible since I was 18. I expected to put down a down payment and saved for it because I wasn't foolish enough to think having bad credit would get me out of there with a car and not have to put something down no matter what their commercial says because it's just to get you in the building. The manager worked with my need for a low car payment and they put me in a 2017 used vehicle and my salesperson was excellent and kind. I see the bad reviews but fortunately I didn't experience anything bad or negative and I should also mention that I have never purchased a car before in my 37 years of life. I would recommend expert auto and talk to the manager Kamal because he help me so much that day! read more

This car dealership is suppose to work with people who have bad credit or other financial issues. There website states "We have the necessary tools to help those in even the most difficult credit situations. So, if you have bad credit, filed bankruptcy in the past or are in the military, we have special financing options that can get you in the vehicle of your dreams now" However, THAT SURELY WAS NOT THE CASE AT ALL. I walked in pretty interested in purchasing a vehicle. My salesman was Terri. He was nice but did not really have an explanation or answer to a lot of the questions I asked. He also wasn't to helpful in explaining the whole process. Unfortunately, I was not to pleased with the whole experience. The scenario was basically NO large down payment , NO car. What tripped me out was that he told me a customer had absolutely no credit but was able to walk away with a car with no down payment. They didn't provide me any finance options, no negotiations, no nothing. I wish they were more willing to WORK with me instead of basically saying sorry, there's no other options. A good dealership/salesman would be willing to work with you, especially if they want to make the sales. I'm pretty sure another dealership will be eager to help me in purchasing a vehicle instead of just sweeping me under the rug!!!!! read more

If I were you I would not patronize expert Auto. I was told to come in and was guaranteed to drive a car off the lot with $0 down and $188.00 a month payments. I drove an hour and a half to be told that I needed $2,000.00 down and my payments would be over $400.00 a month. Terrible business practices!! I left there and drove right to a dealership close to home and was financed on the spot with $500.00 down and $220.00 monthly payments. Sort of glad that expert Auto didn't approve me after all. read more

Disappointed. Bought car from them and I thought all was good until I took to the dealer for my oil change only to find out the car had been in an accident and they did not inform me before I purchase. Not sure what deal la they make because I pulled the car fax report on the vehicle and it doesn't show any accidents. No wonder they made the deal happen and the car was under price.. said it was previously a rental... now I'm stuck. Won't ever go back or provide referrals. read more

Came in to see what my options were for getting a new car with little to no money down. My salesmen was a very nice young man (Anton). I didn't get the car I was looking for however, I will definitely recommend my friends and family to Anton & Expert Auto! read more

This place deserves 0 stars! Do not waste your time with these people. My husband talked numerous times to a lady named Nicole and was straight up lied to. She said time and time again "no credit check and $199/mo" for one particular car. Wasted an hour trip there to not even see the person we had an appointment with. Then be told credit would be run and that payment not even guaranteed. Was never even shown the car we were interested in. What a joke!!! read more

If I coukd give 0 stars that's what I'd give. Saw the ad on Facebook bad credit 29$ down everyone approved. Called explained my situation, my pay, my credit everythibg.. I don't have thousands to put down I don't have a cosigner .. Oh we can put you in a car guaranteed. Double checked again- yes come on in we can put you in a car..called again the day of yes we can put you in a car. Get there and guess what... Oh you need more income and a coaigner! COMPLETE waste of time waste of money mind you I had to pay 40$ each way ubering here and back to crofton. Wasted my time wasted my money beware before going here they feed you BS to get you there then COMPLETE switch up. I wouldnt recommend them at all to anyone ! read more

On Tuesday Oct 18, 2018, I went to the service department of Expert Auto, and for the second time, my coins, yes coins (money) was stolen from my car. When I reported it to the service bay manager, and told him this was the second time, this has happened, his response was "He will NOT talk to the mechanic, that worked on my car, because he is religious". Needless to say, I was very upset, disappointed and caught by surprise, that me a customer, who spent money having services rendered, that my complaint feel on death ears. PLEASE BE WARN, DO NOT LEAVE ANY COINS AND PROBABLY ANYTHING IN YOUR CAR, EVEN IF YOU SECURED THEM IN THE GLOVE COMPARTMENT OR MIDDLE CONSOLE. read more

I had to bring the POLICE with me... PLEASE, PLEASE, PLEASE don't ever think that you will not be approved at Carmax or any other legitimate car dealership. I truly believe that they gave me a falsified Carfax Report when I purchased my car because it's been nothing but a headache. ALSO.... Expert Auto's NEW Service Manager - Allison is a liar, rude, unprofessional, corrupt, etc. She fits right in with all the other underhanded stuff going on at this company. I was in an accident and had my car towed to Expert for a free estimate on repairs. In the meantime, my insurance examiner arrived to estimate the damages. Allison knew exactly what my insurance would pay and gave the service department permission to fix the car without contacting me back with Expert Auto's estimated fees. I called her 3-days later requesting the estimated fee just to find out that they were in the process of repairing the damage and that I owed them $1,973. I told her that I did not give them permission to fix the car and was told that the insurance company gave them permission. I asked how did the insurance company give them permission when a.) they already put the money in my bank and b.) it's my decision on who fixes my car and I was only supposed to be getting an estimate. Allison told me that I can't get the car unless I bring them $1,973 with no ifs and or buts. I took the police there and the owner of the dealership stepped in to apologize for Allison's behavior and also negotiate repair fees. I say all this to say that Allison, the owners AND any other employee that agree with what this corrupt company is doing - CAN NOT BE TRUSTED. read more

DO NOT BUY A CAR FROM THIS DEALERSHIP(CARSMART/Expert Auto). There staff will treat you as nice as ever when getting you to buy a car but complete SHIT after. I've had my car serviced by them twice since buying it and both experiences were the ABOSULTE WORST. Both times my car was in possession of them during the services my car returned with some type of damage( scratches the first incident and they literally took 2 of my good Michelin tires and replaced them with off brand ones thinking I wouldn't notice). The first incident, they fixed after I literally begged them to fix THERE mess up. The second time the owner(Allen Gulajan) literally called me a liar and wouldn't roll back the cameras to prove my tires were replaced. I actually had to get the police involved to solve this. Horrible people/business. No class whatsoever! I wouldn't recommend this dealership to my worst enemy. read more

I can't even get this company ANY stars. I hate that I HAD to give them something to do this review. Do not waste your time with Expert Auto. They promise a bunch of stuff and never come thru with what they say. In January 2019, i purchased a 2017 Dodge Durango from them. The manager whom I dealt with at the time (he was a man of Indian descent) PROMISED that he would do the courtesy of FEDEXing me the second copy of my key by the time my tags would arrive. After about 6 weeks I called for an update and I've got a bunch of run around. He wouldn't even get on the phone with me. Fast forward to last week (7/24), someone from their call center called to ask me about my experience dealing with company and i could not speak at the time. When i did call back, they still had no answer for me and still gave me the run around. On top of those issues, the last month of I have had a few issues with the vehicle (horn not working, need A/C freon that i found out because of a leak). I am not sure what they do to fix these vehicles up to make them look nice and shiny for a sale, but don't fall for it. As other people have said they don't inform you of everything before purchasing the vehicle. I will never be a customer with them again and i will never refer anyone to give them ANY business. read more

Do not spend your hard earned money with these people. A guy by the name of Z is the worst. The company is the worst!! They worked on my truck and it was THE WORST EXPERIENCE EVER!! They misdiagnosed my car twice, gave me parts I didn't need then tried to persuade me that I still needed them after the car was still not fixed. 2,000 dollars gone down the drain fucking with these scammers. Don't let this be you!!! You have been WARNED!!! read more

Wow.... All I can start with is Wow! This is going to be a dealership I recommend to all my friends and family. When I walked in Chris welcomes me in and he made me feel like I was at home so comfortable. He connects with you and just makes the process go smoother than stressful.I honestly can't say 1 thing that went wrong. Dwayne also took his time to help in the process of getting my 2019 Camaro. I just love these people here they are all so friendly. Also, when I came I went somewhere right next door and the customer service was so horrible I ended up walking out. I am very happy with the help and time they took to get me in the car of my dreams. YOU WILL NOT REGRET IT. read more

This "establishment" is absolutely horrible. Customer service is non existent. They will lie to you and send you on your way without fixing the issues. They will "guess" what's wrong and not do any type of thorough work and make sure you are safe and their work is done. They over inflate your tires and don't think it's a problem. In fact the gentleman said it was because of the "warm" weather. I would/ will never do business here and I will make sure that I tell anyone I can about this establishment and their poor care for their customers. I wish I could give this place zero stars. read more

Shoutout to Kamal & Wali ! I came in to Expert Auto completely stressed out due to the total loss of my vehicle earlier in the week. But thanks to Kamal's attentiveness, and efficiency I was able to drive out of there in a slightly used 2019 Nissan! Leaving here completely happy !! I totally recommend everyone to come here read more

Service was great, and able to help me out with my bad credit! I've searched all over Maryland for a dealer to help me in getting a nice car with with my credit, expert auto was the only dealer who offer to assist. read more

Friendly and efficient service. Their prices are beyond fair. I priced my vehicle at multiple dealers and online. Expert Auto's pricing was by far the best. The low price they listed was really the price they meant. No gamesmanship. No "let me talk to my manager" haggling. No high pressure sales tactics. Unlike other dealers I went to, they treated me fairly and genuinely wanted me to get the car I wanted at a good price. Impressed by the whole team - especially Eric, Kamil, and the terrific Tia! Highly recommend! read more

I recently purchased my Jeep with Expert Auto and had a very pleasant experience. Sales people were professional and courteous and I was in and out in under an hour. I would recommend Expert Auto to anyone looking to get a good deal. read more

Amazing experience with the entire staff at Expert Auto today! So friendly and a great place to make sure you feel welcome

This dealership is a joke PLEASE do not waste your time making a drive over there!!! Spoke with someone over the phone named Ebony who assured me that I was already approved by two different lenders who did not require a down payment, she assured me she could get me a monthly payment that fell within my budget, and I would be driving off of the lot in a car the next day even with me having extremely challenged credit. I also called back and had her confirm that the information she relayed to me at least 3 times was accurate before making the trip. Went to the dealership all for my time to be wasted by an idiot car salesman who probably doesn't know what 2 + 2 is! They denied my request and told me there was nothing they could do for me because of my credit, despite what I was told over the phone!! They're no different than easterns, auto giants, and a bunch of these false advertising dealerships that have you speak with someone over the phone all to give you false information when you get there in person. read more

By far one of the best car buying experiences I've been apart of. When you come in, you are immediately greeted and helped. Even though I've struggled with my credit, they got me into a 2016 vehicle with low mileage, with my car note being surprisingly great and affordable. If you are a first time buyer or even have bad credit, they can help you get in a vehicle of your choice no matter the problem. I recommend ExpertAuto 100%! read more

I would give this place zero stars but it's not an option I went there and didn't have much credit put $1000 down had a great sales man named Lawrence he was very helpful and he even got me into a car that they chose after owning the vehicle for 41 days it broke down I try to take it to Nissan because I had a manufacture warranty and they told me they could not fix it because the entire wire harness have been reassembled and taped up with electrical tape after telling Expert Auto about this they acted as if they were dumbfounded and had no idea they still will not offer a loaner car and had me at my own expense take it to their shop in Manassas Virginia where the guy Jay said the problem was fixed in under 24 hours so again at my expense I went to pick it up it broke down in less than 10 hours of having it again he did not fix anything in fact left a pair of pliers inside the wire harness I have since found out that my car that was supposed to have one previous owner was owned by a car rental company and had indeed been in an accident I have been calling for days trying to get somebody on the phone and I'm always redirected or told that I will be called back and I am not call back needless to say I have two lawyers right now working on this case the car still broken down and nobody except Lawrence has reached out to me and the last time I spoke to him was Thursday night still noones offering any help I haven't received any calls and also they strongly advised that I get the gap insurance which would've been a great idea considering I got it until I just read the fine print and it say that gap will not cover any cars that were used for commercial use which is what it was with the rental people read more

If you want to buy a lemon then patronize them. I just bought a 2016 Hyundai Sonata from them last December 2016 and the check engine light is already coming on (in March 2017). I also discovered that they did a crooked weld job to the tail pipe under the car. It appeared wrinkled and the exhaust leaking. I reported it to Expert Auto they said it's not their fault but Hyundai. Very disappointing on a car I paid over $17,000 to purchase only to fall apart and start having problems in less than three months? They would schmooze you to buy alright but package you with a clunker. That's not right! read more

I called@ 1:22pm made an appointment to test drive the Maserati.The person on the phone made an appointment for 7:15pm the same day.I drove a good ways to get there with my child to test drive this car.When I arrived the car was still inside the building on display. I told them I was there to test drive the maserati and I had an appointment. The person at the front desk told me to have a seat, which I waited in my car since my daughter was sleeping. Then they came out and told me that appointment's for the maserati are before 5pm.Which then i asked why was I told I could come at this time.Then they said they didn't have the key the manager did and he wasn't there.Well magically they found the key and let me sit in it, then I asked to drive it, and the manager told me that "cars like this you don't test drive, you know what you have and just buy".He also said "not even a maserati dealership lets people test drive the cars before they buy". I have brought a house, a boat, and many vehicles, and never had this issue before. I told the salesman and manager I have several friends with higher end cars(lambos, gtrs, mercedes amg gt, ect...) and never heard of any of the crap they were telling me. So I contacted 2 of my friends that actually have a maserati (which one just bought a 2016 ghibli) and they said that's bull crap, and to go to a real maserati dealership, where they will let you test drive the vehicle. Maybe its because I'm younger looking and african amercian female(which doesn't make sense because the building location is in a majority african american area). Either way, after all the lies and games I would never have done business with this company, who knows what else was next. I forgot to mention, that they asked several times how do I plan to finance this vehicle.Lets just say me and my husband will be taking our money to a real dealership who wants to sell a car and let the person interested test drive it. I mean its a $50,000 car who wouldn't in their right mind test drive it before they buy it? read more

I would give this place a 5 star review because of the sales department and the guy Lawrence that works in sales and sold me the truck. He was great and treated me wonderful! But I am only giving it one review because of the service department. The guy Chuck (the general manager) there or supposed to be a general manager is what his title is but the way he acted towards me and my father is beyond rude and disrespectful. When I came to him about how his service guy Donte kept my truck for three weeks to fix a screen that was broken by them not me, he told us that he has no control over when a screen is broken. And that I was a given a loaner car so it was no reason why I was upset it took that long. Yes they fixed the screen but it took them three weeks (in which I never had possession of my truck from the time i purchased it) and a bunch of run around and poor communication between theirselves. So I asked him could he delivery to me the one thing that was promised to me and he denied it. So I say this to say I am very disappointed with Chuck. I was really excited in getting my truck but he made it a very bad experience. read more

The other reviews on google are obviously either fake or simply people that have never been to a real dealership before in their lives. From the door, it began with emails and multiple calls, the usual over promise and under deliver tactics that are the hallmark of bottom feeder bad credit buy here pay here car dealerships. Was told I had an appointment, yet when I show up, to an empty showroom, they were more shocked that someone actually came in than anything. They tell you no down payment necessary and that there is a special program etc... Avoid at all cost, duly note they are the same company as car smart, read ripoff reports on carsmart and apply to this expert auto now. You will get the idea. You will walk away with a car if you of course make enough money to be milked for it, but why bother with such a sketchy organization, save yourself the headache and the drive time and wait. read more