This is my go-to location for oil changes and routine maintenance for my vehicle. The last two times I've brought my car in, Susie has been my service advisor, and she has been absolutely amazing. She keeps me informed throughout the entire process, explains everything clearly, and is always pleasant, professional, and knowledgeable. What really stood out during my most recent visit was the exceptional customer service she provided. When I picked up my car, I mentioned a noise I had been hearing. Instead of simply guessing what it might be, Susie offered to take a quick drive with me to help identify the issue. Within minutes, she was able to pinpoint where the sound was coming from and explain the likely cause. Her willingness to go the extra mile was truly appreciated. I sincerely hope I get Susie every time I bring my vehicle in for service. Employees like her make a huge difference in the customer experience. Even with the rising costs of just about everything these days, the price for my tire rotation was fair and reasonable. Between the quality service, fair pricing, and outstanding customer care, this will continue to be my go-to spot for vehicle maintenance--unless I'm headed to Lexus. read more

Writing about the service center. The staff is extremely kind and courteous, and I do appreciate the opportunity to defer services and sign off on work via mobile link. The work performed is always done with professionalism and in a timely manner, and I have been provided with loaners and rideshares in certain circumstances. My problem is with the cost. I have a 2016 Rav4 hybrid that I take good care of. I drive approximately 12,000 miles each year, and have the vehicle serviced every six months. I generally accept any service that is deemed "critical." Since May 2023 -- so, a span of 7 scheduled visits and two emergency appointments, one electrical (rats) and one hose disconnection (minimal cost) -- I have spent over $10,500. This total does not include two of those visits, for which the paperwork is missing from my inbox. On average, I have spent $1,166 per visit, and possibly quite a bit more. Consumer Reports estimates that Toyotas accrue $4,900 in maintenance costs between years 6 and 10. I keep thinking that one day, my costs will revert to the mean, but each appointment is setting me back significantly -- $2,496 in November and $2,350 today (April, 2026). This was after being quoted around $800 for several recommended services, and then being told a tie rod had broken and both tie rods also needed replacing -- a $1,700 cost, which was thankfully reduced a bit (thank you). I just don't think that is a good or fair deal, and will be taking my business elsewhere in the future. read more

I just bought a Toyota Camry XSE AWD using the Costco Auto Program. The process was seamless and painless. I got the deal I wanted, and my salesman, Adisa, was brilliant. He couldn't have been nicer or more professional. Took the time to show me all the new tech features. I thought things would take a turn for the worse when I met with the financial lady, but there was no pressure or annoying upselling. I was out of the dealership in less than two hours. Everything was straight forward and transparent. Highly recommend working with Adisa! read more

Passport Toyota - Car Dealers Near Me - Suitland, Maryland

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I and my daughter have been servicing her vehicle at this location for years and although we have found them to be expensive and sometimes questionable in their service recommendations. Today was the frustrating end to our future business with this location. My daughter brought her vehicle in for service today and received the same recommendations that she had six months ago like they are still a problem that needs to be resolved with a huge financial outlay. She could not get issues addressed that she needed because they were asking for $185 to diagnose each problem item. She turned that down. They then came back with the list that needed to be addressed and the repair costs listed beside each item. She selected to have her door repaired only find out that they listed the diagnostic cost again although she turned that down. She left with the issue unresolved and almost $200 poorer. This is not a reputable location and their business practices are severely in question. You have "service advisors" for a reason...advise customers appropriately! They are only about getting money for nothing at this location! NEVER AGAIN!! read more

I've been coming to this service center for about three years, and to be fair, the staff has always been kind, courteous, and professional in how they deal with customers. I also appreciate the convenience--being able to approve services through a mobile link, the quick turnaround times, and occasionally being offered a loaner car or rideshare. Those things do make a difference. However, this most recent experience raised serious concerns about pricing, communication, and most importantly, trust. During my visit, I was given an estimate that included several services. One item in particular stood out: "Resurface Brake Discs, Rear Both" for $933.94. Before the work began, a staff member asked if I wanted the rear brakes replaced. I agreed, even though the price seemed high, because I was in a hurry and trusted their recommendation. From general pricing, even replacing rotors for all four wheels typically costs less than what I was being charged just for the rear. After the service was supposedly completed, I decided to take a closer look at the rear brakes. Right away, something didn't seem right. When I checked more carefully, it was clear the brakes had not been touched at all. There was still a noticeable layer of dust on them--so much that when I ran my hand over it, the dust transferred immediately. There were no signs of cleaning, resurfacing, or replacement. When I brought this up, I was initially told that the work had been completed. After I pushed back and showed what I was seeing, the assistant went to check with the mechanic. At that point, I was told the brakes were not replaced and had only been "grooved" or minimally worked on. Even setting that aside, there is no reasonable justification for a $900+ charge for what was described versus what was actually done. I asked to speak with a manager and was told someone would come, but no one ever did. Eventually, the $933 charge was removed, and I was only billed for the other services like fluids and labor. By then, it wasn't even about the money anymore--it was about trust. This isn't the first time I've had concerns. On a previous visit, I raised an issue and was told it was "human error," and I chose to let it go. Another time, I ignored it. But this situation crossed a line. I don't mind paying for quality work. I don't mind paying premium prices when the service justifies it. But I do expect honesty and transparency. Being charged for work that clearly wasn't performed--and only having it corrected after I personally caught it--is unacceptable. Unfortunately, this experience has seriously damaged my confidence in this service center, and I can't recommend it based on this experience. read more

Passport Toyota dealership's conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses--a medically necessary item--under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts--the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner. read more

Passport Toyota - Strut repair invoice - Car Dealers Near Me - Suitland, Maryland

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I had never paid attention to how many bad reviews this place had until today, when I went to the dealership for an oil change. I had already purchased a package of four oil changes. I took my car in at 10:30 a.m., which was the time of my appointment, but by 5:00 p.m. I had to call to see if my car was ready. They made me wait about 20 minutes just to tell me that my car was ready, and when I arrived, they could not even find my information. In the end, they never performed the service on my car. The woman, I believe her name was Sussi, started the service process but left it unfinished. read more

Was a former technician for passport Toyota and was fired for not participating in unethical practices as far as falsifying repair stories, selling services and not performing them. I would not take my vehicle here for service as D'Angelo Cates , Gregory Allen, and Joesph Bonilla all participated in illegally withholding techs pay, faking profits, and also stealing from customer. They have already lost a suit in 2022 for Discrimination and deceptive business practices for 3.3M. Genuinely don't know how they are allowed to still operate but have begun the long legal process in reporting them and filing a law suit. I hope this post helps customers and techs alike stay away from this dealer read more

I was looking to purchase a 2023 GLA250 Mercedes they had on their lot. I paid my deposit to hold The vehicle last week on Friday just to get there on Monday morning to pick it up and they tell me the vehicle was sold. This was so unprofessional to say the least and very frustrating. There was no communication, and the GM or whatever his position is (Eric Johnson) had the nerve to call me Monday morning confirming my appointment knowing that he had already sold the vehicle that I was coming to pick up. When I got there he still didn't even have the decency to talk to me or accommodate me for the inconvenience. However, Janavia on the bright side was my sales person and she was very great, respectful and understanding she even took me home because I had ubered there. read more

About two months ago, my 2021 Toyota Highlander XLE suffered a transmission failure. This was shocking, considering the vehicle was always properly maintained and serviced exclusively at Toyota. The SUV was still under warranty, so the transmission was replaced at no cost. However, from the moment the vehicle was returned to me, it was clear that Toyota had done a careless and incompetent job. The car had a very loud and obvious noise, clearly indicating something was wrong. I brought it back three separate times, and every time they failed to diagnose or repair the issue. This shows a complete lack of technical skill, professionalism, and responsibility. Because Toyota's technicians were incapable of fixing their own mistake, I was forced to take the vehicle to an independent expert. He had no problem immediately identifying the issue: the transmission mount was installed incorrectly, and because of Toyota's negligence, this error was damaging the sway bar links. Armed with this information, I returned to Toyota on Friday, March 20, and they kept the vehicle until Tuesday, March 24. They admitted the transmission mount needed to be replaced, yet had the audacity to charge me $940 for a repair that was 100% caused by their own bad workmanship. Let me be very clear: this dealership behaved like thieves. They charged me for fixing a problem they created, a problem that should have been corrected under warranty at no cost. This is dishonest, unethical, and unacceptable. I am extremely angry and beyond disappointed with Toyota's service. I am posting this review to warn others: be very careful. If Toyota makes a mistake, do not expect them to take responsibility. Instead, be prepared to deal with thieves who will charge you for their own incompetence. read more

I bought my first car in over 15 years from Passport Toyota. I liked Koren, my salesperson -- She was professional, helpful and answered a lot of my questions over the course of a month in order to help me get the car I wanted that fit my needs and budget. She understood money was tight for me and that it was easy for me to be flexible on certain things but not others. She was also very patient. I appreciate that. read more

I purchased a Toyota Golden Certified used car from Passport Toyota, but right after bringing it home, I found that one of the power windows doesn't work. When I returned to the dealership on the third day, they told me to go to another dealer near my home for repairs -- completely unreasonable for a certified car. I received no compensation for the time, gas, or inconvenience. I also requested copies of my signed documents multiple times, but they kept delaying. My trade-in check was never mailed as promised, even after 3 weeks. They offered a free car wash when I came back, but my car was still dirty inside and out. After the window was repaired, I also found a small dent on my door. This has been a frustrating and disappointing experience. I expected better from a Toyota-certified dealership. read more

I was overly disrespected by the supervisor D'Angelo Cates. He refused to accommodate after an error was made on his service provider's part. I asked for a contact for corporate instead he gave me his personal card. Here is a timeline of my issues. I would not recommend this dealership not because of the other workers who have been great to me but because of the lack of accountability the supervisors choose to accept. They will be hearing from my lawyer in regards to my brand new vehicle I just purchased from them that they are now refusing to service. I was at the dealership working with PG COUNTY on the issue with my vehicle at the time as well. I am writing to express my concerns regarding a series of unresolved issues I have encountered with Passport Toyota, as well as a recent, alarming development that requires immediate clarification. My name is Miyonna Bennett, and I have been a loyal Toyota customer for over six years, having purchased both new and used vehicles from your dealership. Most recently, I purchased a new vehicle in March 2024. Unfortunately, my recent experiences with your service department have left me frustrated and confused, particularly after receiving an unaddressed letter on November 12, 2024, stating that I am banned from all Toyota dealerships in my home area. I am seeking an explanation for this decision, as I have always conducted myself respectfully and professionally when interacting with dealership staff, including service advisors, managers, and financial personnel. I have built positive relationships throughout my time as a customer, and I find this sudden action troubling, especially given the circumstances. Allow me to detail the situation: 1. **Vehicle Damage and Initial Service Issues:** In July 2024, my vehicle suffered damage when Safelite failed to properly remove a glass panel, causing internal damage to the latch. I brought the car to Passport Toyota on July 17th to address this issue, but during the service, the motor was burned out by the technician. I was informed by Service Advisor Steve Allamby that this damage would be rectified, and the motor would be replaced. On July 19th, I was notified that the part had arrived. However, due to a delay in communication, I was unable to bring my car in on that day. 2. **Subsequent Accident and Repairs:** On August 13, 2024, my vehicle was involved in an unrelated accident, though it did not affect the area where the motor issue had occurred. The car was taken to your collision team, and it was confirmed that the motor replacement issue was resolved. However, the damage related to the glass panel removal was not. My trunk continued to malfunction, and I had another service appointment on October 29th to address the ongoing issue. Despite this, the problem persisted, and my trunk was once again stuck on October 31st. 3. **Ongoing Repair Attempts and Lack of Resolution:** On November 7th, I visited the dealership to seek a resolution through my insurance, which had agreed to reimburse me for the charges if Toyota performed the necessary repairs. I encountered resistance from a supervisor, Brandon, who was dismissive of my concerns and insisted that the work had already been completed, despite documentation and the service advisor's confirmation to the contrary. I continued to request the repair be completed, especially given that I had only purchased the vehicle six months prior and wanted to avoid further damage. 4. **Unjustified Ban and Lack of Communication:** After this interaction, I expressed my dissatisfaction with the management's handling of the situation and requested corporate contact information. Instead, I was given a card for local management personnel and was advised to schedule another appointment. To my dismay, on November 12th, I received a letter informing me that I am now banned from all Toyota dealerships in my home area. This is both perplexing and alarming, as I have never engaged in any disruptive or disrespectful behavior, and I have consistently maintained a positive and professional demeanor throughout my interactions with the dealership. Given the sequence of events and the unresolved nature of the repair issues with my vehicle, I am requesting a prompt and thorough investigation into this matter. I need immediate clarification on why I have been banned from your dealerships, as well as a resolution to the ongoing repair issue with my vehicle. I trust this matter can be addressed swiftly and professionally, as I have always valued my relationship with Toyota and would like to continue to do so. read more

I was looking to buy a Toyota Corolla and once they got my phone number they never stopped calling me, receiving approximately 50 calls in a row in intervals of 10 seconds, every hour every day, switching phone numbers and unable to be blocked, apparently is a automated system that they need to fix or maybe they get paid and pushed to do it to get a bonus. They will spam your life out of you. I bought my car somewhere else. They lost me for ever. read more

This was by far the best experience, I have had purchasing a car my sales team was amazing, Ruchell was my sells person and had great customer service and knew everything Toyota, she made my experience beyond amazing and even came in on her off day to make sure things went effortlessly when picking up my car, everyone from the sale mangers to the finance department had great customer service and did everything with a smile, after I purchased my new 2025 RAV4, I got follow up calls from the team to make sure I was satisfied this Toyota Team rock... read more

Waited over 3 hours to get an overpriced oil change and more to simply get my car back. I am done with this place.

My wife just purchased a 2025 RAV4 from Passport Toyota and WOW! An awesome experience with Wendell Russell as our salesman. He was patient and had a wonderful laid back demeanor which was refreshing. If you are looking for an awesome experience buying a new or pre owned Toyota, Passport is the right dealer to go to. Great job Passport!!!!!! read more

Wow! How extremely unprofessional one of their employees are. 4 days ago Majeed emailed the specs for three Toyota Rav4 hybrids I initially expressed interest in awhile ago. Really I was looking for a SE in a certain color which I said when I was looking for the car (he sent two SE in different colors and an XLE in the color I wanted) I did not respond afterwards because I was not interested in the other ones he sent to me. Today is when he really upset me and followed the text messages to me that are shown in the photo. I was on the phone with my mom when he called so I forwarded his first call then he proceeded to call me two more times immediately after. After the rudeness and unprofessionalism it really irked me. I will never come to this dealership and advise others to do the same. read more

Passport Toyota - Car Dealers Near Me - Suitland, Maryland

I don't know why I expect anything more than subpar service while having my vehicles serviced at Passport (Suitland). I merely continue to get my vehicles serviced here out of convenience and not because it's a great experience. I almost always have to follow up to get things corrected and double check Passport's work after completion to ensure it was actually done. After spending over $650 on my last service, I still came home without having what I asked for completed and was told to arrive at 5:30pm to pick up my vehicle only to get there and it still wasn't ready. I walked out with the other staff as they closed out for the evening. I don't want to reflect on the negativity because this business services my surrounding neighborhood but it's a continuous let down. This will be the last time I patronize this business after they fix what they messed up from my last visit. read more

I've bought many cars and several BMW's and after getting sick and tired of spending money on the repairs of my 7 series AGAIN, I've decided to look for a Lexus. I googled any nearby Lexus and Passport Toyota had several. Since Passport BMW already had my car in the shop and it only made sense for me to look into what options they had. Joey the service manager has always looked out for me at BMW, so he recommended that I speak with Marco. Marco redirected me Margie Himmelstein. Margie was the best salesperson I've met in a while. She was consistently patient with me and very attentive. She answered EVERY phone call I made to her (which were several, asking questions and updates). She even helped me with a situation outside of the car buying process. I really appreciate that she went the extra mile for me. Chris the finance guy was also awesome. I saw he won Employee of the Month last September. I see why. He was very good also. If you're looking for a Toyota or any car on Passport Toyota website I STRONGLY recommend asking for Margie Himmelstein and also Chris Morris. They work well together as a team and they make the entire car buying experience pleasant, relaxing and stress free. I really appreciate them both for going above and beyond with their time and effort. Thank you Margie and Chris. read more

Passport Toyota - Car Dealers Near Me - Suitland, Maryland

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I bought my car from this location, and on the sales side it is great. My biggest issue is with the service side. AWFUL! They are super slow and will have you waiting all day. I left and came back four hours later for them to still not have my car ready. They really need improvement on that end. read more

I just want the refund on my repairs that I shouldn't have had to pay for in the first place. And my car detailed which it never was in the first place. That was a sad response to my email and to my review further pissing me off even more. Hate these lying ass corporations. I will continue to fight for what's right. Pre owned vehicles should be cleaned and serviced. Telling me about maryland inspection is nothing because they don't check what I had to pay for in my repair bill. Somebody had the nerve to call me with an attitude and after they were reprimanded by Toyota Corporate and the issue still isn't resolved. Sad a 10 year customer on there 3 rd Toyota since 2009 has to go thru this. See previous review if anyone is confused Oh yea and don't forget the shitty car had not 1 but 2 recalls. Maybe I should call the bank and see if we breaching contract read more

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My Son went to Bill Anderson, to get a 2024 Toyota Camry car. Please accept my gratitude toward your customer care staff for their speedy and efficient services. He was able to complete the transaction within 2 hours. Thanks to their attentive and alert presence. I would especially like to thank Bill Anderson. Janavia, Chris and Shaoukat. Excellent for there professionalism and superlative skills. My son have a new car (SMILE) from the Butler Family read more

This review is for the service center. I had my car towed here based on the very positive reviews on Google which seem to mainly be for routine maintenance and oil changes. My Prius broke down immediately after an oil change with my regular mechanic. I had it towed to this location after my regular mechanic could not figure out what was causing the issue. Passport Toyota did not diagnose my vehicle correctly in addition to being rude when my vehicle was dropped off and they could not find the record that I had paid for the diagnosis when I was having it towed away from this location. I opted to not have them complete the recommended work due to the insane repair cost and after the recommended work was completed - the car still had the same issue. The service manager told me it was because I did not have everything done they recommended which was not true. I had to have my car towed yet again to a mechanic that specializes in Toyota vehicles and they discovered the root issue which was the engine being overfilled during the oil change. When I notified the Service Manager of the root cause of the issue- he said that I did not give them another opportunity to further diagnose the vehicle after their original diagnoses. I'm not quite sure why I would do that at an expensive hourly rate when the vehicle wasn't correctly diagnosed to being with. When my car was first towed here I tried to explain over the phone what was going on with my car(the fact that it happened immediately after an oil change and what it was doing) the service advisor told me he didn't need that information and that the had three people in front of him that he needed to assist and that they would do their own diagnoses. He then called back later that day to collect the information I was trying to tell him. Again - I'm not sure why I would want to pay more money for a diagnoses when the staff was rude and has argued with everything I have said even the proof of the actual root cause of the issue. This experience is exactly why I don't take my car to be serviced at Toyota dealerships. I've had similar experiences at other Toyota service centers. read more

This review is for the incredible customer service I received on the phone and when I came in to purchase our new Grand Highlander. When I made an online inquiry Darick called and was so helpful. I told him what I was able to spend out the door and he helped me calculate the price so we could find a car in my price range. He searched and told me they had one in my price range and went to the manager and got me an out the door price all under what i was able to spend. Mind you this is all on the phone and text! I am a mother of three and working a full time job so it was so nice to have someone flexible and understanding. He was never pushy or made me feel that I was just another customer. He was calm collected and helped me make a deposit so they could hold the vehicle for me to come in the next day. We came in the next day thinking this is too good to be true. We have called and been to so many dealerships at this point and honestly treated quite poorly often. Not at Passport there was no shaming us or giving us a hard time if we were hesitant. The entire transaction was so easy and kind. The manager even priced our trade in fairly and got us a couple rebates too! I highly recommend Passport Toyota to buy a car with Darick! read more

This review is long overdue. My 2007 Toyota Corolla was involved in an accident and insurance refused to fix it because of its age. I had no clue where to begin with buying a car and had no idea what I wanted. After test driving different vehicles I finally realized that I loved Toyota Corolla's and decided to stick with the familiar. I started at Bowie Toyota and it was a mess. Came to Passport Toyota and Samuel came out to assist me. I'm soooo very thankful for him. This was my first time buying a car on my own and it was a bit stressful. Samuel made it straight forward. Samuel was extremely patient with my indecisiveness and answered my questions. When I finally decided what I wanted, there wasn't any pressure to provide my personal information since I was bringing my own financing. It was a smooth and pleasant process with everyone involved. After getting my plates about a month later, I returned and Samuel help me put them on my car without hesitation. Thankful for the great customer service! read more

Today I brung my Toyota Highlander in to be inspected to see what problem it had I had a check engine light come on along with vsc light it was brung before and put on machine to take light off vsc light which cost me $250 I brung it there for oil change and to tell Lisa about the same issue before I diagnosed a code with my own machine and I told her what it read but it never came back up for them she only went by what came off of my machine not their diagnosis and charge me $256. for years I've been dealing with this dealership and it was unfair for a service that they really didn't do beside test drove my vehicle to tell me I need a new transmission. That is bad business will not bring any of my vehicles there anymore read more

Passport Toyota - Car Dealers Near Me - Suitland, Maryland

Este consencionario tiene agentes de venta muy amables Como el agente Mario Arevalo es muy atento con todo proseso fue muy amable en alludarme enla conpra demi auto toyota 4runner 2024 sienpre me alludo en todos los puntos read more

I brought my car to this dealership after having several bad experiences at Koons Toyota Arlington. I'll start off by saying that my service rep, CJ, was absolutely wonderful. Unfortunately, my overall service experience was not. I brought my 2015 RAV4 in for the 75k service and oil change, but also needed some diagnostics done on a potential tube clog (passenger floorboards kept coming up wet even without rain) and damage to the OBD port (it had been kicked). Everything started off fine and CJ kept me updated, they discovered that the sunroof tubes were clogged and cleared them. When she told me the car was ready, I asked about the OBD port because she hadn't mentioned it. Apparently they didn't even look at the OBD issue even though I specifically told them about it and it was noted in the diagnostics. I had to wait for about an additional hour while they looked into this and no one was giving me any updates. Finally, I'm told that the entire wiring harness needed to be replaced to the tune of approximately $4200. I actually had this same issue a few years ago and I was not convinced that the whole system needed to be replaced - there were no warning lights on, no issues whatsoever with the system, the only problem was that the OBD port was damaged. I asked about just replacing the port and CJ told me that wasn't an option. They never had a mechanic come out to talk to me or anything, she just kept saying the whole thing needed to be replaced and was pressuring me to schedule the repairs right that second. A few days later, I brought the car into my local shop and they agreed that just the port needed to be replaced and not the whole system. They were able to locate the parts they needed and completed the job for less than $850. I am so glad I brought it in for a second opinion and didn't believe what Passport was telling me. I also realized that in my packet of paperwork they gave me, they did not include the multipoint inspection. I kept stressing that I needed the 75k mile service and it doesn't seem like they actually completed that, just the oil change and top off fluids. Guess I'll be trying out yet another Toyota dealership for service in the future. This is in response to the company message posted to my review: The only single email I've received (0 phone calls) was in response to the Passport survey I filled out indicating the same information, and all they said was that they would review the information. There was absolutely no indication that anyone wanted to discuss this with me. I do not need an explanation of charges and recommendations. I got all that information while I was there and no one would listen to me when I kept asking if they could replace just the broken OBD port. read more

This will be a very short review. In comparison to the other dealerships I went to, this place seems larger than most. Its road entrance is away from the traffic, so it's not as stressful as driving into other dealerships. Syd/Kevin (I'm not sure if he went by both names) was very nice, accommodating, patient, and relaxed. He took the time to pull up information for me on three cars, even after closing time. I had so many questions and he never once rushed me out the door. I really appreciated that from him. He was so pleasant. Random note: Their restrooms were pretty pristine the day that I went. read more

To update my review. Ughh after I purchase my vehicle things got only worse. The salesperson was to get back to me with a code to activate the Apple Play in the display of the car. A feature that I was a priority for me in the car. Long and behind turns out there is no code and the vehicle I was sold does not support Apple play. But after writing management, they were able to buy me a serious xm package and gps. Not ideal tho.. so that was nice. I also made sure to request and purchase the plan so I would get vehicle services at 9.99 for the remainder of the life of vehicle. Turns out I didn't get this coverage, found out when my vehicle hit 35k miles.. when I tried to find the finance manager at the dealership who sold me coverage turns out he had departed long before and no one could help me. The coverage which I have paid $1800 for was for other repairs :( read more

I purchased a new Highlander and I could not have been happier with the sales team Ruchell and Rick. They were knowledgeable, professional, and made the whole process seamless. When it came time for the final signing, Stefanie was so prepared and professional. We were in and out before we knew it. This has not been our typical car purchasing experience, so we were delighted. I am a big fan and intend to be a repeat customer. read more

I hated to have to come back for a negative review after having a somewhat positive sales experience. I had a traumatic experience with my car recently and tried to contact this dealership for assistance. After calling several times and the front desk woman sending me to 3 different voicemails (and even making a snarky comment about my question about tracking the car as she put me on hold), I called the sales line and someone answered the phone immediately (apparently sales is the line to call if you want to reach someone). My initial inquiry was finally resolved after much frustration and multiple voicemail messages. Due to the issue I faced, I needed to get my car serviced. And while the assistant service manager who handled my service was very nice and helpful, my service wasn't handled with the sensitivity I would have expected given my traumatic experience. I hope that they beef up training for their front desk staff and, at the very least, teach them to not make rude remarks about customers experiencing very sensitive situations until the call has ended. read more

I purchased an extended warranty and service plan. Every time I bring my car in for service they want to charge me on things that are covered under warranty! I will never buy another Toyota ever again!! I will go back to Honda or Chevrolet ! read more

On 12-27-23 at approximately 0930, I brought my car into the dealership for my 2020 Camry XSE. I was expecting basic oil change and whatever else that they thought I needed. After about 90 minutes of waiting, the service advisor (Clyde H) came out to tell me that I was in dire need of breaks. He stated that my rear breaks were worn down to the absolute minimum and they were in need of immediate attention. Replace pads and turn rotors etc. $483.00 extra on top of my oil change. They also recommended that I replace my cabin air filter. $59.95 I initially said, "okay do the work. I immediately started to think that I just replaced my rear breaks with Duralast gold premium pads from Autozone or one of those places. I looked through my messages and found the receipt and the confirmation that the service was completed in early October of 2023. It was now not even three months later and my service Advisor Clyde H and Technician Jack M came to the conclusion that I needed brand new brakes somehow. I got up from my chair in the lobby and motioned for the service advisor to come to me. As he approached, I stated that I would like to go to my car and see my brakes because I felt that with my brakes being 3 months old that there was no way that they could be at the minimum thickness. As I approached the door to attempt to make way towards my vehicle, I was immediately stopped by my service advisor. He then did a 360 move on me. Now he said, "you don't need any brakes". "I saw your brakes". I thought that was impossible unless he had X-ray vision, there is no way that you saw them when just 5 minutes prior you stated that I needed them in the worst way. I checked out and was given my paperwork, my "Passport Toyota World Class Inspection" sheet. The only thing checked on this was that my battery was good. Nothing for the breaks, no green, yellow or red. Same for the tires. I have no idea if my tire tread is good fair or bad. I have been with Toyota for over 35 years. I paid for a service that I did not receive. I don't even feel like I ever want to go back. These dudes were trying to steal my money and this is why I think. The minute that I wanted to see my brakes that were supposed to be so dangerously worn, I was immediately stopped. My inspection sheet shows no mention of bad brakes or worn pads. My Air Filter was only 3 months old as well. I feel like the integrity at this dealership has to be called into question. I will never have Jack Miles work on my vehicle again and Clyde Herring will never be my service advisor. Something tells me that I am not the only one that this is happening to. I realize that I am not a valued customer at this location. I feel like I paid for a service that I didn't properly receive. Invoice date 12/27/2023 #TOCS396641 read more

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Do not recommend. Had a service appointment in December & specifically told them I was having battery issues and my car was struggling to start earlier the previous day. 2 mos later, same issue and I was told my battery was ok yet they found $500 worth of other services to perform. Called to see if they would pickup my vehicle due to this failure and the answer was basically tough luck we didn't find any issues during your appointment. read more

Please do your self the favor and don't go to this place the only reason this is still up and running is because of the name on the building. These people are as sleazy and lazy as it gets. You can't expect much from a dealership but from this one expect for any and every single phone call you'll see they don't no anymore then you do. Then when waste 10 min asking questions to transfer your phone call expect a good 1/10 chance there not available. I don't call every day but when my vehicle was stolen I couldn't get any information because no one would pick up. Reliable no responsive no reasonable I don't think so read more

Do not sell your car to this dealership. They will say whatever you want them to say until they get your car. I was originally told I would get the check for my vehicle in 7-10 Days! Now they are telling me 30-45 days after I called like 10 times! It shouldn't be this hard to get answers when I'm the one selling you MY vehicle. read more

Do NOT trust your car with these people!!! Brought my vehicle in yesterday 4/23 for an oil change at 11:15 by appointment waited until 2:30 and was provided a loner car. Picked up my car this morning 2/24. I went out with my children today and on my way back home 3 lights came on the vehicle started smoking. I had none of these issues before I brought my car in. Now my child has to miss school on Monday because I have to bring my car back and deal with this bs! read more

Passport Toyota - Car Dealers Near Me - Suitland, Maryland

la verdad me encanto el servicio de Mario Arévalo lo recomiendo si usted está interesado en buscar un carro y busca alguien que lo ayude el es la mejor opcion te ayuda en todo te explica es muy paciente super tranquilo me sinti muy feliz de hacer el trato con el la verdad me aclaro las dudas y me dio muchas opciones si van pregunten por Mario habla español perfectamente read more