After Georgia Spa bought Spa and Deck Creations in Blairsville GA, it has been nothing but poor…read moreservice, raised prices, and very poor businesses practices. I had a leak in my hot tube, called for service to locate the leak. Charged $260 for the service call. Service man found heater leak and gave me an estimate of $465 to install new heater and it would have to be ordered. When I called to get it ordered, the price went up to over $1000 dollars. I bought the heater on line for $365 and installed it myself. What a ripoff, never do business with them again.

This has been the most frustrating experience. I had a very nice sales person, Katie from the…read moreKennesaw location. The hot tub actually came much quicker than I thought. And it's lovely. I don't know if it works, I haven't been able to use it. They completely forgot about us a couple of times in terms of not scheduling the electrician, once done the electricity was great. Now getting the valet/orientation/initial service has been miserable. They reschedule they cancel without even 24 hours notice and I don't live where my hot tub is. I had to travel here for this appointment. I got a partial message saying they needed to "schedule well actually reschedule" (I quote) the appointment that I am sitting here waiting on. My sales associate has said that this is unusual and does not understand why we cannot get any service. But I am not getting help from the Kennesaw branch at all. I will update this if they indeed do come, if they indeed do help me fix the problems that I have, and if it works or not. So my update is that I got an immediate call this morning about how to address my concerns. All the concerns were addressed. Hunter did an amazing job teaching me everything and fixed one thing. He taught me how to use all my chemicals and explained some things I needed to take care of in the future. So far so good and I'm very excited about getting to use the spa and now knowing how to maintain it. So I would definitely recommend it just know everything ahead of time so you know what you have to do and ask for and make sure things are arranged.

Amazing company, BYOB is very detail oriented and made sure that I stayed informed and includes…read moreevery step of the way. The price didn't change at all and the quality is outstanding!

From the owner: BYOB Pool Co. Specializes in Luxury Custom Pool Builds, Renovations & Repairs/Upgrades…read more -Luxury Custom Builds- BYOB only does 6 new pool builds at most per year. We build Shotcrete/Gunite pools with high end custom finishes like mosaic tile, hand chipped stone, travertine and pebble/plaster. Our focus in new builds is is always Design, Quality & Customer experience. Our artisanal approach ensures a hands on build process, where every project start to finish is overseen & crafted by the Owner, Benjamin Ballow and the highly skilled teams behind him. Build with BYOB Pool Co and experience a thorough, quality & unique pool that will awe the masses for decades to come! -Pool Renovations- Similar to our process for new builds, BYOB Pool Co. also keeps a keen eye on every remodel project. From simple facelifts with new coping/tile/pebble giving your space a new look, to entire redesigns with changes in pool structure or even additions to your outdoor living with fire/water features, outdoor kitchens & more! -Pool Repair- Pool repair is the root to our business. With years of expertise in the mechanical trades you will see our passion for repairs come to life. From simple fixes, like a new capacitor for a pump, all the way to heater repair/installation and even offering the most high tech Automation control from several manufactures such as PoolSide Tech, Hayward, Pentair & Jandy you can trust that our techs have the end user in mind with every repair. Tile, coping, masonry +!