There's a reason, this place gets one-star rating on YELP and if I could give them a negative star,…read moreI would. The office manager and the sr. relationship banker are the most unprofessional and incompetent people, I've ever dealt with in my life. Total time wasters. If both of them were removed tomorrow, their customer base would increase immediately. This must be the place where they exile their worst employees. You can't understand them because their native language is not English. They can't get anything done right the first time or the second time or the third time. I'm moving my accouts to the credit union down the street tomorrow.

First, it must be noted that the staff here is extremely professional and friendly however, the…read morepolicy set for by the bank make it really hard to enjoy being a customer. First staff is trained to dog you every time you're there to ask you about your banking needs, but it feels like prying they ask you how you're saving your money where you're putting your money. If you need a loan what are you doing about your mortgage? have you ever refinanced it's just as long gauntlet of questions , almost anytime you have an interface with a banker. Again, I don't blame the staff. They've obviously been trained to hound people. My next issue is the peculiar policies around notarizing. I called in advance to see if a notary was on staff and I was told they actually had three fantastic but when I arrived, they let me know there's a whole list of documents they will not notarize, including the one I needed, which was a simple addendum to a mortgage . They only notarize it if you have a loan with Regions not very friendly, but they could've told me when I called instead of sending me on a goose chase at the end of the day. Next is their ATM machine , the touchscreen is not intuitive. It's easy to press the wrong selection and it's down a lot. I don't understand that and they only have one machine and it's walk up only. Next is another policy designed to punish customers . Two months in a row I had an Internet provider who was taking money out of my account. Inappropriately had canceled my service, and this provider told me they wouldn't be drawn on my account, but they did which put me in an overdraft position. Regions was quick to charge me $35 not just for the one overdraft but for two others that coincidentally fell on the same day Because of the inappropriate draft Regions was great about it the first time and reverse the fees, but when it happened again, and I asked Regions to help me, they said they have a strict policy that they'll only reverse one NSF charge once for as long as you have an account. That kind of inflexibility is what will drive me away to an Internet base bank why am I paying for full service and a banker if they're so rigid, I can't have a relationship with them?