This was a main stop with a bulk of customers boarding. Not many customers left the train except…read morefor a few. We were here in Albany just a slight bit longer. Clean and crowded. The rest rooms were smelling funky by now.

This was my first time riding Amtrak, and I had a very good experience. The station was small,…read moreclean, and easy to access. It only took a short walk and an escalator ride to get to the train platform. Passengers were able to wait comfortably inside the station until the train arrived. The train arrived on time, and it was very clean inside. The power outlets at my seat worked perfectly, which made the trip more convenient. The seats were comfortable, spacious, and offered much more room than airplane seats. Overall, the trip was smooth, relaxing, and enjoyable.

So this review isn't for the station or for the trains but for the AWESOME red caps at the station…read more I regularly travel with either my 86 year old mother or my disabled adult daughter. It's hard to manage luggage with either one and worse with both. The red caps at the station are absolutely fantastic. They help us board the train, help us off the train and today they let me go down to the tracks with them to find my mother who was traveling alone. They're friendly and cheerful and polite and kind. They take a lot of the stress off of me by being such great people.

First train was canceled. Second trail had a three hour delay due to the cold weather. Sold me a…read morebusiness class ticket but there was no business class car on the train. Customer service was non-existent. Couldn't get anyone on the phone for a refund. Unlike airlines where these refunds would have been automatically made, I had to go out of my way to get someone on the phone to get a refund. Getting someone on the phone took over an hour. What a waste of time. Amtrak is a complete mess from their physical infrastructure to their service.

I missed our last stop at Amsterdam. We are currently at Schenectady, New York on our way to…read moreAlbany in 20 minutes. There was an announcement earlier that the train food area was closing. That was at the noon hour. How weird is that? All the stations appeared to be very clean.

I had a chance to experience the famous Amtrak train system Oct 21 thru 23rd 2025, and I have to…read moresay, AMAZING! This one gentleman named Mr. Ainsley, on the Lakeshore run to and from Chicago was so busy and professional it was like poetry in motion. He escorted kids safely back and forth to bathrooms, parents etc., and you could tell they were relaxed and trustful. He flew past collecting garbage from various areas, looking to make sure everything and everyone was cared for and safe. I think he puts in more miles than the train does ! He clearly is dedicated to keeping Amtrak clean, safe and efficiently run so passengers ride happy and the company is well represented. That said, every employee I met from getting tickets to greeting people as they got on or off trains was caring and positive and a tribute to their professionalism. Good people, all.

Excellent staff at this facility...Amtrack agents are cordial...my Mother also likes the Trailways…read moreagent when she travels...place could use a sprucing up...the furniture looks like it needs cleaning...and the windows are dirty. Thank you Yelp.

The Saratoga Springs r.r. ticket agent, Miles, is a very professional customer service-oriented…read moreman. He is very helpful. I must say, he also has a beautiful smile! Patricia Russo

It was a 15 min ride from Rome to Utica. It was only a 2 minute stop. Only one passenger entered…read moreour car. There were no seats left on our car so he had to find a seat on another car.

Beautifu historicl train station. Train on time. Lovely seating. Services available like…read morerestaurant, barber shop etc. the historic Adirondack train also departed from Utica going to Thendara and Tupper Lake.

Nice station, conveniently located, clean ,friendly area, safe , easy to navigate the neighborhoodread more

Beautiful station though the interior is not open to the traveling public. The station building is,…read morethese days, a limited-hour ice cream shop (which is lovely though not helpful for the most part). There is an overhang area that is nice to have when it's raining. No restrooms. Plenty of (free) parking is available for travelers, and I've never had an issue with leaving the car there for a couple of days. With connections to NYC, Canada, and Vermont, this quiet station is well-located for northern travelers.

i love how the only other reviews were BS (before severance) cause i reckon this will open the…read moregates for the reviews. drove past while on business for kicks, i wasnt actually taking the train to albany or the furthest point it goes (iykyk) no joking, as of now, it looks like it does in the episode, so more power to ya! i can say, not posted, the locals do NOT like you driving around here with no urgency or idea, but welcome to hollyutica. lol lets go for ride.

What a great station! A trip back to when travel was special, and made you feel so. They've done a…read moregreat job of making it feel new and welcoming. Whether you ride on Amtrak or the Adirondack Railroad, this is a great place to see some beautifully architecture!

Nice station that is very easy to find…read more My concern was parking. I was traveling to Lancaster, PA for five nights and there is no signage at the site or online about parking. Amtrak usually provides parking...otherwise what would be the point. I parked my car left it and hoped all went well. It did and feel confident to do so again. The reason for the FOUR stars is the lack of signage about parking. It was free but a tow truck would not. The station and the City of Rutland needs to clarify this for users of Am

They recently JUST resumed running, and I booked my mother and myself on one of their (re)inaugural…read morerides. We opted for the upgraded tickets with meal service (afternoon tea), and we loved it! - The actual experience at the station was smooth, and the conductors were upbeat and friendly. - The three course meal, which was handled by a local cafe (Cafe Mornings), was tasty and filling, and the two people who handled service were warm, welcoming, and friendly. Things to note: - Not sure if this is is how it works for all rides, or even if there will be different routes available, but FYI, this was essentially the same route ( out and back), done twice (so the same actual route 4x). - There were no restroom facilities available during the ~2 hour ride, but what they did was return to the station at about the halfway mark, at which point people could debark to use the facilities and then get back on. Overall, this made for a great mother-daughter outing, and I would gladly recommend this dining and sightseeing experience to anyone looking for something a little different for a future outing in the Catskills.

We did the Father's Day breakfast train and it was amazing, the food was exceptional, from a local…read morecafe in Margaretville called Café Marguerite. My boyfriend rode this train back in 1991 with his grandparents and loved telling me about it when we take trips upstate, I'm so happy they were able to get back open to the public after being closed due to COVID. We are excited to hear about more events and bring our friend and family.