I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

Some of the rudest most unhelpful staff I have ever experienced…read more First, they call me the day before I'm scheduled for imaging to tell me my insurance has denied the request, making me scramble to understand why and reschedule - which then makes me need to reschedule with my doctor who requested imaging - pushing all of my care and treatment out by months. Second I finally do get it scheduled and they are incredibly rude and reprimand me for not arriving at a certain time - 30 mins early - when I was only told to arrive 15 mins early over the phone - in an incredibly harsh and rude tone like I had killed their cat or something. If you can - go somewhere else.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

They really need to hire the right people at the front-desk and then the technicians. You'd be…read morelucky to be able to get someone on the phone even to setup an appointment. Then the ultrasound technician last year was next level arrogant. Not sure why. She must be thinking that she is a brain-surgeon. But then I've had the most qualified physicians conduct themselves with absolute professionalism, unlike that woman. The experience here seems to be getting worse with each passing year.

I've been here a couple of times for MRI's. I have issues…read morewith these procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, from the admin staff through all the folks who help you along the way. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for.

I had my first MRI done. I was very apprehensive about the procedure. Angelica was very caring…read moreand kind. She explained the steps for the MRI. She was able to calm my nerves down. I was grateful for her help and knowledge of the procedure. Angelica made it possible for me to complete the MRI in a calming manner. Please convey my appreciation and gratitude for a job well done. She certainly made my day. John Muir is lucky to have employed such a wonderful person. Thank you Angelica. L. Wong

Okay, part of me wants to give a lower rating because of the dang wait times here. I ALWAYS have to…read morewait for appointments now, and it's a long wait - usually they bring me back about 45 mins to an hour after my scheduled appointment time. That being said, I have to give 5 stars based on the level of care received, wait times aside. I'm pregnant with our third baby now, and I was worried over a scan yesterday. Alex is a lovely technician and I hope I see her again. Dr Won continues to be a ray of light and such a kind, supportive presence. I just adore her. She's an incredible doctor. She spent a lot of time with me yesterday going over what my scan meant. However, I went home and did what you shouldn't: started internet researching what a certain measurement could mean. Today I spoke with Dr Kellert about my concerns and I'm not even sure I have the words to express my gratitude. He took the time to go over each of the measurements, and each of my specific concerns, and gave me his evidence-based reasoning on why he didn't share the concerns. He was realistic about what might still be part of the journey ahead, but he was so warm, reassuring, and validating. Dr Kellert, you meant the world to me today. I hope you know what an excellent doctor you are. Both Dr Won and Dr Kellert make a true difference in life and I appreciate them so much.

Went here 3 times with my wife. The front staff and doctor were nice, courteous, and respectful…read more The technicians/assistants on the other hand were really bad. They were rude/stand-offish. Really made me angry, especially when you're driving a distance away to support a loved one. I hope it's just me but Just as an FYI - for would be fathers going to the clinic

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

Dr. Kim and his staff were so accommodating.I recently went in for a scan and then needed an…read moreangiogram. They made me feel so comfortable and relaxed. Thank you Dr. Kim, Calvin and Rhonda!

I've been seeing a new doctor, who wanted me to get a Heartscan. So, off I went to be a good boy…read moreand get things medically done. It was a Saturday when I researched where I could get it done. Online, I filled out all my info and had hoped I could get the scan in South San Francisco. I hit submit, and got a strange website error. Instead, I sent the same info in an email. On Monday morning, I got a response that the South San Francisco closed during the pandemic. So, only Walnut Creek was available. They had several opening before, but I opted for a few days later when it would be more convenient for me to go to Walnut Creek. The location is a little off the freeway, and an older medical office building. Inside, it's simple but clean. I met the very nice lady that I had been emailing with, waited a few mins, and was seen by the tech for my scan. Easy-peasy. I laid down, and just my head and midway thru my torso into the machine. They took 2 different images, and it took a total of 5 mins (or less). In about a week, I had my results (mailed), and my doc also got them. Amazing technology and report: images, calcium volume score, and really telling and informative stats on your arteries (left main, LAD, LCX, RCA, and other) showing number of lesions, a [Agatson] Calcium score, and a Calcium Volume score. Also, very helpful comments and written analysis. Very good, and helpful, for sure. Insurance doesn't cover this, so it could be $495 out of pocket. My doc gave me a $100 coupon, so that was good. #Recommended

Dr. Feng probably saved my life. At the end of my hip follow-up appointment, he asked if I had any…read moreother concerns. I had recently undergone back surgery and mentioned that my leg had been hurting. Even though I was there for my hip, Dr. Feng immediately took the concern seriously. He stopped what he was doing, performed a thorough examination of both of my legs, and told me he was concerned I might have blood clots. He sent me directly to the hospital for testing, where it was confirmed that I had blood clots in both legs. I am incredibly grateful for Dr. Feng's attentiveness, compassion, and professionalism. His willingness to listen caretully and go beyond the immediate reason for my visit made all the difference. I truly believe his actions may have saved my life, and I will always be thankful to have had him as my doctor.

This place is a scheduling train wreck.They think nothing of canceling the same appointment two or…read morethree times and take forever to return calls.The doctors might be great if you can actually get an appoint. they will eventually change.They can't even keep the patient's name straight and the automated phone call back menu goes around in circles.The whole place is an absolute study in confusion.

Contra Costa Imaging is one of the few facilities able to perform MRI scans with my implant, and I…read morehave had an excellent experience there. The front office staff is friendly, helpful, and professional, while the MRI technologists go out of their way to make patients feel comfortable throughout the scan. I especially appreciate the earplugs and eye masks they provide, which help make the experience much more comfortable. Their convenient location close to home is an added bonus. I highly recommend Contra Costa Imaging to anyone in need of imaging services.

Really friendly, helpful staff here. Long wait time (7:15 appt, 8:15 admission). Everyone went…read moreabove and beyond to make you feel comfortable, all the way through the process

LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.