Moody dentists. Didn't want me asking questions. Had an awful and cold personality. Very…read moreunfriendly. Not something you want when they've been nonchalantly telling you that the persecute could cause irreparable harm...

I'm typically very nervous about dentists and find dental visits very stressful. I needed a tooth…read moreextracted, so I made an appointment with this office. The doctor and his assistants were very caring and concerned with my comfort. They explained everything they were doing as they proceeded to remove the tooth. It was pain-free, and a very positive experience. I would highly recommend them.

I love Robb he is the real deal. He's not only a great dentist but an amazing human being! Go…read morehere and you will be cared for both physically and spiritually. He's the best!

Dr. Warren has done nothing but help! I was in severe pain, he had nothing but answers and reliefread more

I've been going here for 4 years and it's been great this whole time. Honestly, nothing about the…read morecare has really deteriorated since my last (very positive) review. Sara is the hygienist that I always see and she is wonderful. Her work is careful and she is polite and pleasant to be around. My husband has had several crowns done here and he is very satisfied with them. I absolutely trust the team at Smart Dental to do high quality work and not recommend unnecessary procedures.

I had visited Smart Dental a few years back as a result of an ongoing dental problem. My previous…read moreDentist had ruined the job they attempted on my teeth and I was nervous to have another experience like that. Boy was I pleasantly surprised. Not only did Dr. Sifri fix my teeth, but years and years later they are still in great condition. I am an actor in Los Angeles and I model for several agencies out here in Los Angeles so it is incredibly important for me to have my teeth in perfect condition. After a strong recommendation from another colleague of mine I made the risk of flying out to Madison to have Dr. Sifri look at my teeth. What a successful journey it was. Again, Dr. Sifri completely fixed the damage done and did so at an incredibly reasonable price too. They are nice, informative and obviously talented. I would recommend Dr. Sifri and Smart Dental to ANYONE including my own family. I hope that Smart Dental is a giant success, because amazing service like that is hard to find these days.

I went for a full exam and they never did the exam and never scheduled my cleaning and still…read morecharged me. They did the X-rays but didn't do the exam following the X-rays. I'm not sure what's going on there but I got scammed.

Beware of aspen dental billing practices. The will double charge you for services. It is…read morequestionable if all the procedures they charge for are even done. It is impossible to tell for sure. It is there policy to have you pay in full before any procedure. When it is all over they will charge you some more. They will not ever give you a paid in full receipt. As far as I'm concerned they are very crooked. I'll never go back that's for sure.

Really a solid 3.5…read more Came in 2005. Whining that I had to cancel my trip home and wouldn't you know it....Seven years later I'm explaining to the DOC that it's good I had that emergency when I did as it saved me from going into Katrina the weekend she hit. Look free wi-fi. Clean, open airy lobby. Too many papers to fill out but I guess that's the reality of insurance. Another paper to sign once you're in the chair getting work done - which I didn't recall from 2005 but whatever. Let's get this pony on the road/show. Gave good instructions. Offered to vocalize each step. I said, please stop. Didn't hurt me. =) I don't like the excuse has a time arrived and time left. I'm not in prison just omit that crap. I guess for state employees this may have become a practice but I take the day off whenever I get dental work. The pill he gave me via prescription knocked me out from 5:46pm that day until the next morning for work. And I still felt woozy while at work. Now, you may like that feeling but I'm scared out of my wits to be less than 100% alert. .Hey! I work in the judicial system... I have to be sharp. lol

Will be honest, did not use them but what was told to me sent red flags up. After bad dental…read moreexperience they INSISTED that I would not need to miss work (I have heard this one before). Be forewarned, when someone tells you from the start everything will be fine, be wary.

I pulled 4 wisdom teeth there and after the surgery I didn't get any antiphlogistic drug so I was…read moreback home and easily got problems of the surgery area, after 10 days of the oral surgery, I still have blood full of mouth everything waking up morning, and two weeks after the surgery I had to go back to the dentist again because it seemed even worse. He did some treatment before the anesthetic came to work which really hurt me and he just kept doing it, it really made me felt afread of him and of any mouth treatment, by the way, the dentist who treated me is Bacsik

I show up to my first and only appointment during the Spring of 2021 after not having gone to the…read moredentist since before the pandemic began. There's an off-putting air in the office. At this point, not between any of my interactions with the staff, but it was palpable among the staff themselves. I chalk this up to just your everyday people post-ish-pandemic relearning how to socialize, whatever. I remember the receptionist mentioning they had a pretty light load that day, as I'd expected honestly, so I wasn't really sure what was up with the tension in the air. I'm pretty sure I recall a (therapy?) dog in the office, so I was chilling nonetheless. Dr. Pollan came in, and I was initially pleased with his reception to my questions/worry regarding not having gone to the dentist in over a year. My opinion quickly soured as he questioned if I was interested in veneers because of the small chip between my two front teeth. To be clear, this chip was 1-2mm MAX and was barely noticeable to myself, much less my friends and peers. Of course, the practice is located literally a stone's throw from frat row. For what it's worth, I'm sure the clientele was readily available. Not to mention, veneers were in the peak of their "fad" back then, so maybe it was a simple mistake in profiling me. Not saying all sorority sisters are into veneers, but if we were to be real, there is a certain vanity that aligns there. I was a girl in my early 20's at the time, so I understand where he might have been coming from. Although offended, I respectfully declined the offer and the appointment wrapped up quickly thereafter. For me, therein lies the problem I've been sitting with all these years later. I left feeling that the practice's objectives were put above my own care as a patient. To be asked if I was interested in veneers felt wildly inappropriate and to this day comes across as a predatory money-grab. Maybe Dr. Pollan was experiencing a drought in patients and was uncomfortable in his boredom when he suggested the procedure, but as a patient I don't believe his conduct is up for me to have to be left speculating. Today, when I'm reminded of this incident, all I hear is, "are you interested in me grinding down your perfectly healthy, perfectly functional, frankly beautiful teeth down to nubs for fake, semi-permanent replacements?" I hadn't even mentioned the minor chip in my teeth before he brought it up; not in vanity, function, self-esteem, or otherwise. To my understanding, the practice of dentistry is taught to act very conservatively in practice. That's what has me most appalled is the extreme Dr. Pollan went to so nonchalantly, over something no one else had even noticed or any dentist in the coming years would even dare to shave down just 1-2mm to make flush with the preexisting chip. What hasn't sat right with me is the fact that the office is in such close proximity to so many sororities and sits in the center of campus. It haunts me a little bit to think about this being a regular practice for Dr. Pollan, and if anyone else who didn't come in with the self-assuredness that I did has since fallen victim to this predatory approach. It breaks my heart to even think about the chance that a young girl with her own insecurities was just going in for a regular check-up and was ill-advised into such a consequential procedure. It's besides the point that I'm not a fan of veneers. For a male dentist, with authority and expertise on the subject, to suggest a completely unnecessary and severely consequential procedure to none other than a young woman, who's probably blindly following the direction of the professional, I think there are serious issues here. Imagine if a male doctor were assessing a female patient at her annual physical, and he suggests a referral to a plastic surgeon for a breast reduction. Even if we are being lenient here, it would hardly pass as professional if the patient hadn't formerly presented with any signs or symptoms relating to her breast health, and more importantly, had not initiated the conversation herself. You have to address the motives here. Are the patient's needs really being put first or are there ulterior motives at play? I'm not saying teeth and breasts are a direct comparison, but I do believe the analogy holds in that there are roles with gender and authority that I implore this office to seriously explore in addressing their own part in upholding an ethically and professionally sound business that sits at the center of a campus with young adults in their formative years. I can't help but question if Dr. Pollan was the reason for the palpable tension in the office that day. The implications here are damning if this wasn't a one-off. In summary, I believe people deserve to be treated as fully human, wholly-rounded individuals viewed as patients during health-related appointments rather than as an opportunistic clientele and truly hope there's recourse taken after reading my testimony.

Superb dental clinic with a top flight dentists and staff in a warm and inviting atmosphere. Take…read morethe time to explain options and the procedures they recommend and really concerned with the well being of the patient. The fact that I take a vacation day and drive 140 miles roundtrip when I visit them lets you know how much I value this clinic.

Wow, what a fantastic root canal experience! -That's kind of a strange thing to say, but Dr. Kawas…read moreand her assistant Rachel were just fantastic. The procedure was done pretty quickly, with little pain and the personal interaction/conversation was so pleasant. The office is very large, bright and beautiful. It really took away the gloom of coming to treat a painful tooth! I'd say the only con is having to pay everything upfront. It was just under $1,000 and that's a lot to come up with at once for some people, but you really can't avoid getting a tooth treated that could lead to infection. I think they could really benefit having a payment plan if authorized. Luckily it ended up being my Christmas present from some family. I'm not sure we could afford going here again (our dentist in Baraboo gave us a written referral to Capital, I think they have a partnership) but I do highly recommend it if you can afford the upfront cost. Great results and great specialists!

From the bottom of my heart, I want to express my gratitude to Dr. Downs and his team. I had a…read morecrown done by another dentist years ago, and an infection developed at the base. They were so caring-I was in so much pain-and they got me in early. They took a 3D Xray (not covered by insurance, but it was more than worth the money), which showed where the infection was. Dr. Downs showed it to me in the room and explained how he'd be fixing it by going UNDER the root canal, instead of removing the crown and re-doing the work. The technical skill alone is impressive, but the care was the most touching. They are so busy (I don't know when they even pause to eat lunch), but the brought me back in for the procedure (again, early because I was in pain) and the first thing they did was block me, so I wouldn't be in pain until my scheduled procedure time. I hope to never have that much tooth pain again. It really was miserable. But if it has to happen, I know where I'll be going immediately.

Great customer service and quality dental work. I had some issues with getting braces for my niece…read more Familia Dental made the process smooth and affordable.

TERRIBLE! Zero stars. I write this review out of compassion for you, so that you will not encounter…read morethe things I have at Familia Dental in Madison, WI. I have not been to a dentist in many years but had an emergency when a crown I've had for over 30 years broke. I called and they would not give me an appointment but told me to come sit in the waiting room from 9-12 and if there was an opening they would get me in. I arrived a little after 9am to a giant waiting room with one person waiting for an appointment. They said they had a cancellation and gave me a 10 am appointment. I get in the back and it's all open. There are connected bays where you can stand up, look around and see everyone who's there and what's happening. I took the broken 30+ year crown along and showed it to the dentist who said he couldn't use it. Since my tooth is still alive I wanted to get a replacement crown and be done with it. The dentist, a younger male, said that no, a replacement crown would not work on the tooth post that had just lost the crown. He told me no, it's too heavy, and it won't work. Even though it had for over 30 years "somehow" it won't work now. He marked me for stupid, and he really thinks he's outsmarted me... So he wants to kill the tooth, fill it with cement and a metal post and build it up. I told him the crown came off because of what I was doing, and it will be fine as it has been for 30+ years. He continued telling me that NO, the crown won't stay on and he needed to do this drastic, invasive, painful, and expensive treatment instead. Then his assistant came in and boisterously announced in front of the other patient (from the waiting room) that my insurance does not pay for tooth colored crowns, only metal coverings. So they then told me they need $1400 from me to do the service if I want it tooth colored and $700 cash is due at each of the next two appointments. I asked if they could cover the exposed dentin layer today and they said no. I left with a dentin exposed "broken" (technically exposed) front tooth. They showed zero mercy and would not even coat the tooth for me and sent me out into the world exactly as I came in.---------- After that I went to a DIFFERENT CLINIC NOT FAMILIA and the dentist promptly glued my crown back together, positioned it in place and his very kind assistant began impressions; I left the appointment with a temporary crown cemented into place protecting the exposed dentin and giving me back my dignity as it was one of my front teeth. The crown from another dentist (not Familia) looks like my actual teeth, without pain, lies, embarrassment, shame, shadiness of not allowing an appointment and PS-- the clerk was wrong, I called my insurance provider and my insurance DOES pay for tooth colored treatments. Familia dental is absolutely awful!!! Don't ever go there!!! Familia Dental in Madison, WI was very, very shady at every stage of the process, and my care and dignity was not even on their list as they want to make an UNNECESSARY, EXPENSIVE, and PAINFUL project and process out of me. Run, don't walk away. Please leave Madison Familia Dental.

I have a long history of dental work with several dentists: braces, retainers, crowns, implants,…read moreextractions, root canals, etc. Most of that work was before I came to Madison, but Dr. Farrow has been my dentist for the last 10 years and has been my favorite. It feels like he and his staff really care about their patients and do great work. Highly recommended.

Still the best dental practice in town in my not so humble opinion. Most comprehensive cleanings…read moreand exams I've ever had. I've been coming here for a number of years now and am still very happy with the service and care.