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Ana Wine & Spirits

5.0 (3 reviews)

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2 years ago

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3 years ago

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2 years ago

Hands down the best shop in the neighborhood; great selection and knowledgeable staff!

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Empire State of Wine

Empire State of Wine

4.8
(94 reviews)
0.9 mi
Locally owned & operated
Certified professionals

Came here over the weekend looking for a nice pinot gris. They didn't have any -- OK, that's fine,…read moreit's often tough to find. But I'm taking off a star because the very nice, helpful salesperson told me that gris and grigio are the same, just from different countries. I later found out that they are not -- they are similar but absolutely not the same. Still, this place has a huge selection and nice staff, so I'll be back.

I have been coming to Empire State of Wine from before it was in it's current location (it used to…read morebe on 20th street a few blocks down) and have absolutely loved every interaction with Eddy and his team. Even though I moved uptown, I still order online from ESOW with a high level of frequency because the finds are unique. ESOW introduced me to Nicolas Maillart, one of my favorite champagnes now, at a price point under $40 - they were directly importing it, today because Kermit Lynch is importing it and not Eddy the wine is over $70 everywhere! This wine shop will introduce you to wines that you won't be able to stop talking about, won't be able to stop buying, and most importantly will love drinking with every occasion. Make sure you sign up for the e-mail list as there are some stellar deals in there, especially on wines you aren't going to be able to get anywhere else in the country because they've been directly imported by the man himself: Eddy!

Photos
61 West 23rd Street (Between 5th and 6th Ave)
61 West 23rd Street (Between 5th and 6th Ave)
Empire State of Wine, Welcome! 61 West 23rd Street (Between 5th and 6th Ave)
Empire State of Wine, Welcome! 61 West 23rd Street (Between 5th and 6th Ave)
Empire State of Wine

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Amsterdam Wine

Amsterdam Wine

4.2
(28 reviews)
2.0 mi
•$$

Knowledgeable staff and great selections especially given the size of the store. This wine shop is…read morea neighborhood gem!

Extremely poor service, and Kaare--who I believe is the owner--clearly does not care. Earlier…read morecomments about condescension now make sense. If I could give zero stars, I would. I ordered wine to be shipped to Atlanta, which was supposed to go out in October. They said it shipped, but I never received it. I had to reach out to them myself, and I received no explanation or apology. They eventually told me they'd have to reassemble the order and ship it again. I was assured that everything would be fine because they still had the requested wines and vintages. Then I got a call from Sabrina, letting me know that one of the wines was no longer available. She asked if that was acceptable to substitute an alternate similar wine, and I said fine. I'm a wine collector and study wine, so vintages matter to me--even if this wasn't an order of grand cru wines. The total order was $399.08, so not extravagant, but still important to me. The first time they charged me $57 for shipping. When they finally shipped the wine in January, the charge was $75. When I pointed out that this was unfair--since I had never received the original shipment and had to chase them to make it right--I was told, essentially, "we're not in charge of shipping." That's what I was told. Regardless, that response is in poor taste, especially since I had to reach out multiple times, by phone and email just to get the wine I never received. Good customer service would have meant honoring the original shipping charge--even if they had to absorb a few dollars. On top of that, they substituted two vintages, despite my order explicitly specifying which vintages I had requested. When I brought this up with Kaare, the owner, and explained that most wine buyers would not appreciate a vintage substitution--especially after all that had already gone wrong--his response was: "These aren't expensive wines. You should just drink them and enjoy them." That's not what I call customer service. To me, this is the equivalent of going to a restaurant, ordering a prime filet mignon, and being served something else--without being told. Maybe the substitute is good too, but I should be informed ahead of time and given the option to decline. That's basic respect for the customer. What made me really unhappy is that I sent multiple emails to the business--one week after delivery, then again a month later, then two months later--and never got a response. I left message with the staff to call me back and no return call occurred. Is that good customer service? From a customer's standpoint, it's not even about the wine anymore--it's about the principle of responding, of caring, of doing something to make it right. I would have been satisfied with something as simple as a $20 credit on the increased shipping charge. But no credit, no apology, and no acknowledgment that they substituted wines I never agreed to receive. In hindsight, I should have simply demanded they take the wine back when I received the incorrect order. But I didn't realize I was dealing with a business that treats its customers this way. Buyer beware! They will respond to this email but all the facts have been presented and any defense on their part will be whitewashing how a customer is treated. I am in customer service business, so I know how to treat people. Michael J. Atlanta, Georgia

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Amsterdam Wine
Amsterdam Wine
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Addictive Boutique Winery

Addictive Boutique Winery

4.8
(59 reviews)
6.3 mi
•$$

GREAT selection of wine. They have various imported wines you will not find in a regular liquor…read morestore. They has a great selection of wine from Georgia. The female cashier who assisted me was very knowledgeable.

Let me start of by saying that Addictive Boutique Winery is a true hidden gem in Jackson Heights!!…read morePatrick and Francisco are always on hand to answer any wine questions you might have and assist in choosing wines that fit you preference and budget. These guys are very friendly and have phenomenal customer service. Every time I walk in I'm treated like family! Unlike other places this wine store actually feels like one. It's filled with many, many different wines local and around the world anywhere from cheap, mid-price and high end! It is also beautifully decorated with a table in the middle that's used when they do wine tastings usually Friday and Saturday which I hear are awesome! You can find wines from local wineries as well as international wines; from what I found out they carry South American wines from Chile, Argentina, Peru, Brazil, Uruguay; European wines from Spain, France, Italy, Germany, Georgia, Portugal, Croatia, Slovenia, and Greece and also South African wines. Now that's what I call a wine store! Also they carry vegan wines! As I'm writing this review I'm enjoying a Alta Pavina Pago La Pavina 2009 wine I just purchased at their store and it's amazing! If you like wine you will definitely love this place! They also have a reward program you can enroll in! Don't forget to check out their Addictive Wine and Tapas Bar which Is located right across the street, you will thank me later! Enjoy!

Photos
Grand Re-Opening Gala May 2014.
Grand Re-Opening Gala May 2014.
Grand Re-Opening Gala May 2014
Grand Re-Opening Gala May 2014
Grand Re-Opening Gala May 2014

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Grand Re-Opening Gala May 2014

Ana Wine & Spirits - beer_and_wine - Updated June 2026

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