Peter was super helpful helping us replace our preamp and amp. We spent time listening to the…read moreequipment options and then Peter came to our home with the Naim to allow us to listen to the equipment using our speakers. He is very patient and walked us through the control app for the Naim. We are extremely happy with our experience and purchase from Peter. Highly recommend.

Just had Peter upgrade my turntable. Totally professional and a great guy to work with. I have a…read morefeeling I'm not going to get much sleep tonight rediscovering my albums. Highly recommended!!!!

Our family has done many purchases from Video and Audio centers from the time Santa Monica store…read morehas opened. Their price and service is just right. I wanted to relay our recent experience about our your company. Badal at the store to our surprise, remembered us from few years back . He is highly knowledgeable , thorough and kind. Our service at the store this time was even better than last. David and his team were on time and handled the delivery and installation very professionally. I also appreciate Ivy for managing the one touch delivery and Flexible scheduling. Our overall experience has been incredibly great and has surpassed our experience with Best buy and Costco by far. We will continue doing business with them and refer our friends and family to them.

Bought a Samsung smart tv here. I kept getting LAN disconnected messages. Turns out, the network…read moresetting was set to "store" and could not be changed to "home", because they sold me a floor model. Why buy from a "mom and pop" when you get treated like this?

Best gosh damn record store in LA hands down. Great people, incredible selection always, good…read morepricing, a healhty mix of vintage and new vinyl. Go hang out here, browse and enjoy.

Terrible experience here over the weekend! They have…read moreconstruction in the area and plead with people on social media to come and shop. Then, they treat you poorly! It was a pain to get here, lots of construction causing Terrible traffic and delays since we don't leave on Westside. When we went to check the movie section a store employee was sweeping around customers in that area. My husband went to look at movies and he called him out, insulting him as "oblivious". The employee was too concerned about some in store concert, moved things around. But not about getting business from customers. Rude customer service! Well, that's why folks shop online. Who needs this crap? You go through difficulties to come and support a local record store and that's what you get. No respect! On top, not enough merchandise, poor selection. Dusty. We left what merchandise we were planning on getting and left. To never return! Stay away!

This is another follow-up review on both the Legacy Focus SE speakers that I have had for about a…read morehear now, but also how outstanding James has been on being helpful on a few technical questions that have come along since my purchase in Oct, 2019. First, the speakers. They are awesome; like no other, with an amazing soundstage. I just marvel at the stage where the music I enjoy is coming from the center filling the "stage" on each side (Yello anyone?). I have had new listeners compliment me on how great my center channel is (Legacy Marquis XD), and after they have listened for awhile and complimented me again on the great center side, I love telling them that it is not playing- that is the amazing sound stage of the Focus SEs. You have to listen to the Focus towers (mine are the SEs) to get it. If you decide you love them, then make sure James sets them up for the maximum sound stage benefit. And also be sure and get the optional additional feet as they made a big difference- and the cost was so small I forgot how much. Plus, I almost forgot the CODA electronics which are amazing and well worth it- and substantially less than many "names" you see in the high end stereo mags. Then I want to say just how helpful James is with follow-up questions after the initial installation, which he did. I have reached out to him three times, twice due to Cox Cable gear that was performing poorly and he gave me an approach to improve it. Then when I had to move my gear for repositioning, I forgot to measure the locations, separation, and angle. He knew immediately and guided me through it as I wanted to restore what he did. Want to dazzle your friends? After you get a pair of Legacy tower speakers, model will not matter and only get better up the price curve, don't tell them that your center is off. Great fun to see the expression on their faces. Then sit back and just love live music.

James at Destination was a pleasure to work with. Very generous with information and his time…read more Great place to audition Legacy speakers. Altogether a great experience.

Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

My experience at Gryphon Audio was fantastic. Their space is beautiful, comfortable and…read moreconveniently located within the Pacific Design Center. Joe was a wonderful host and extremely knowledgeable about their products. And then the speakers themselves - they sound terrific with incredible detail and nuance. It really feels like you're inside the recording. I also appreciated getting to hear the same recording on different systems. All in all, Gryphon Audio is well worth a visit...and a listen!

Never heard sound like this- and in such a stunning space..a rarity these days to witness such care…read moreand detail - and above all, passion for music

I called to ask about a repair on a portable Bose speaker. While they were unable to help with this…read moreparticular task, Jason kindly pointed me in the right direction by referring me to another place that might be able to help. Jason's honesty, kindness, and willingness to help were especially notable. If I have any issues with my home audio in the future, I'd definitely come here.

Load of tech- from in home setups to IE earbuds and headphones, all of which were great to test…read more It's known for having many of these devices for a reason, and the workers were generally pretty nice aside from making you feel that you don't know as much as you do when you go there. But that's their job and I had an enjoyable experience testing their audio- Will definitely look into visiting again.