Worst customer service experience I've had in a long time. The staff at the Bethesda location were…read moreunhelpful and dismissive. Their business practices clearly aren't customer-oriented. Very glad I didn't commit to buying any packages--won't be coming back.

I had a terrible experience with the one in Rockville, Maryland. I have gray brows and went to have…read morethem tinted. The girl did a terrible job and one side was just as gray as it was when I went in. I complained about it and the manager told me that I could come back and pay 50% of the price I had paid initially for them to do it again. I complained within a week of them doing the service, but they said I was beyond the period for them to do it for no charge. I get my brows done at Ulta and other places and never had this problem. They always cover the gray to my satisfaction. I initially agreed to go and decided not to. Why should I pay them a second time for something that they did not get right the first? I won't be going back.

There's something really special about this team -- it never feels like just an appointment, it…read morefeels like coming home to family. From the moment you walk in, the atmosphere is warm, welcoming, and full of genuine care. You're not just another client; you're known, remembered, and looked after. What truly sets them apart is the creativity and knowledge that runs through the entire team. There's a real sense that they're constantly learning, evolving, and sharing ideas with one another -- you can feel that collaborative energy in the way they work. It's not just about doing hair, it's about understanding people, style, and what actually works in real life. Maria, my hairdresser, is a perfect example of that expertise. She really understands my hair type -- especially having thick hair -- and knows exactly how to shape and manage it so it looks great but is also easy for me to handle day-to-day. That balance between style and practicality is rare, and she gets it every time. It's the combination of talent, creativity, and genuine connection that makes this team stand out. You leave not just looking better, but feeling better too.

I have been a long time customer of BlueBell. Samira always does a very professional job with…read morewaxing, tinting and facials. And she is very easy to work with.

She's actually inside of this salon. Go in and ask for her. She's located in a corner by the…read morewindow. Best experience getting my eyebrows done ever! I was amazed by how painless the whole experience was. She was so attentive and gentle. I like my eyebrows to have a natural look that is clean. She totally delivered! I highly recommend her :)

Friendly and very good service. The threading really perks up my face. I highly recommend.read more

My opinion of the business shifted when I dealt with the owner Monica. She plasterers on a fake…read moresmile, but there is a vibe with her that's very off putting. She provided my service, but it seemed more like a chore. She kept saying things that made it seem like she was trying to get out of doing my wax. Weird. I also had my brows done by Jeanette. They came out okay, but the energy with her was off as well. She got some wax in my hair and asked IF SHE COULD CUT IT OFF!!!!! I informed her that oil removes the wax, she grudgingly obliged and indignantly said "it worked" once my hair was free from her error. I also miss Giselle at reception! She was so fab and made you feel like you were in Beverly Hills at an exclusive boutique. I haven't felt the same treatment from any other receptionist. ::sigh:: Sometimes good things go bad...and sometimes bad things seem good for a little while. Won't be back!

I have been a customer since 2017 and the studio just gets better and better. The team has not only…read moreweathered the storm of the pandemic, but also meets every challenge head on with a smile. The waxing experience is swift. The studio and salon rooms are clean. The team is thoughtful and pleasant. And the leadership/management are ALWAYS thinking of ways to improve your personal experience. Monica and her team have been a staple in my grooming routines. Give them a try! I promise you will understand my steadfast loyalty to this minority and woman-owned business!

The reception was professional, clean, and the packets they give you to "freshen up" are so nice! I…read morelove that they ask for your music preferences and then actually put the music on for you. Great attention to detail! I also really like that you actually have the option to wax or sugar. I'm not picky, so my technician actually did both and I though the service was professional, quick, but thorough. I'm not a frequent hair removal gal but I\d come back! Street parking was hard to find so I ended up in a garage across the street which had a strange phone in/out system that I didn't love, but I didn't have to pay so I can't complain that much about that one little parking quirk.

I got my lower legs waxed for the first time EVER on Saturday. When I entered the shop, there was…read moreno one in the lobby to check in with so I hung around for about five minutes (I'd arrived about 10 minutes early, as the website says to do). There are Fiji water bottles in the lobby but no sign by them. I wasn't sure if they were included in the cost of the appointment or cost extra so I didn't take one. Maybe if I was bolder, I wouldve inquired. They sell a number of sugar scrubs and other products that you can use after your sugaring/waxing appointment at home. At 2:30pm, a technician came out with another customer who'd just finished and greeted me after closing out her appointment. I was definitely nervous but my technician put me at ease with light conversation and music (they let you choose what music you want when you schedule your appointment). I had initially made my appointment for sugaring but I was told that my hairs were too short and that wax would work better. I was a bit disappointed because I'd read about sugaring, but happy that my technician was able to provide good advice. It didn't hurt nearly as much as I expected it to. I was in and out in about 45 minutes with silky smooth legs.

Kayla is the best! She took such AMAZING care of me and my hair. She is so patient and…read moreknowledgeable, and she knew exactly how to handle my request! I've been going to see Kayla anytime I need my hair done. She takes her time and is very skilled! I am so happy with my haircut and color.

Kayla is such a talented hair stylist. She understands the latest trends and is an amazing…read morecolorist. She fixed a bad color job and Im hooked, I will never go to anyone else. She now does my college age daughter too!

I had the best massage. Marissa used solid technique and the perfect level of pressure. Her massage…read morerevealed a knowledge and understanding of the treatment, and she was intentional and patient throughout. The setting was calm and clean, and Marissa and the other staff were professional and personable.

I've left voicemails...tried booking online...even showed up at the facility and got 'tude from the…read moreemployee. Do not go here for anything!!!

Terrible service at the front desk . Would not return to the salon and would DEFINITELY NOT…read moreRECOMMEND! Repeat!!!Would not recommend coming to the salon where the first person you see is disrespectful.

Another great color and cut with Ira and family. I say family because everyone in his salon is so…read morewarm and welcoming. Great team of professionals who go out of their way to please clients . Highly recommend!!