Tmobile stores are fairly similar, the exceptions being staff and Location…read more Location is good, near everything else in the area. It's a shipping strip which is convenient and it was easy to pull in and out. Staff was very knowledgeable and helpful. They seemed to be able to help answer any questions and were familiar with the products they sold. I did have to wait longer than I expected but I think it was simply busier than normal and both employees were kept busy with slower customers.

My experience with this store was a nightmare. I went in on 6/29/26 because my phone was frozen and…read morewas immediately told it was no good by David and manager, Yohan. I wanted to buy a new phone outright and was told I would get a better deal (half price for the phone and an apple watch) if I added a line (I had 4 and had no need for another), got the Tmobile credit card (didn't need it) and it would just cost $13 more per month. (My current plan was $185 per month). It seemed like a no brainer because of the watch. Salesman David took 3 hours to transfer my contacts and photos to the new phone, repeatedly ignored my questions about how much my monthly bill would actually increase (I suspected hidden fees or taxes).  I paid $139 for the phone, screen protector and watch. I had nothing in writing but was assured by David if there was anything wrong with the bill they would fix it?!?  Four days later I received a text with my next bill - $373!!   I went into the store and spoke to manager, Eric. He said he would look into it and get back to me. He did not. Several days later I went back and Eric told me David put me on the wrong plan and he would correct it, but he would have to speak to his manager about the current bill of $373 because that could not be changed (due for autopay in 5 days). He would get back to me. He did not. I went in a third time, spoke to Eric, returned the watch, told him to put me on my original plan.  He said they would give me $100 credit. I agreed and asked if there were penalties to leave Tmobile in the future. He said the $100 credit was contingent on my staying with Tmobile!! I was very angry because not only was I misled on the first visit but now I was paying for David's mistake?!?! Eric said he would have his manager (Yohan) call me. I went home and called the general Tmobile Customer Service line. Kai advised if I didn't hear from them or was refused the credit, to go back to the store and call Customer Service when I got there. Since I did not hear from the manager, I went in a 4th time, told Eric to put me on my orignal plan which he agreed to do, gave me the $100 credit on my next bill and charged me $616 for the phone.  On 7/23/26, I called the Customer Service line again to be sure everything was good. I was told I still had 6 lines - the 2 that were supposed to be canceled weren't!!  Victor was very helpful and canceled the extra lines. When I expressed that I was still paying for David's original mistake because my July payment was $260, Victor checked on it and said I would receive an additional credit of $80 off my next bill because I had been "overcharged". When I received my new bill, it was $179 which was close to my original plan price, but there was NO additional credit. I called Customer Service on 8/4/26 and was told by Maria there was no additional credit, but she could offer me a "One Time Courtesy Credit of $40" which I refused and had to VERY angrily demand to speak to a supervisor.  Supervisor Derek was helpful and immediately applied a credit of $80.  At the end of it all, I paid $755 for the phone (not the newest model) with screen protector and I am back on my original plan.

Cox sucks, not only do they constantly up their charges, but the go out all the fucking time. I…read morecall customer service at 1:30 am asking why my fucking internet and TV isn't working and an automated thing tells me they're fixing it, it won't be done till 6am. Pretty funny, my boy with Verizon doesn't have any fucking issues. Let's sum it up......DON'T GET COX! When their box fucks up, they'll send someone to your house that doesn't even work for cox to service your shit and expect you to pay $150 for the service and $75 for another tiny box, and that's if it's just the little box in one of your bedrooms, the main box cost a lot more. I'm pretty sure they make more than enough on people. Just pisses me off.

So when you utilize their chat line you are provided with options by their automated process...none…read moreof which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service.

I implore anyone considering Cox as their cable, internet, phone, or home security provider to seek…read moreANY OTHER provider possible in your area. The service is marginal at best. The customer service has degraded to completely horrid. In December, my DVR box stopped working I had to boot, reboot, unplug replug, reboot my modem, reboot the box... basically jump through hoops hoping for it to work. Then when it did work, it stopped the next day. When I chatted with a service rep, I was told a brand new box would be mailed to my house. The new DVR NEVER showed. I continued to struggle through the many reboots for weeks. I called several times and had no resolution. On one occasion I was lied to by a service rep saying they would no longer send me a box because "this is normal behavior for the box to reboot when it updates" (never mind that I have had this box for several months and it never acted this way before. The retention center promised I would be credited $105 for my inconvenience. I eventually called and another representative said they would send a box. The box arrived and I plugged it in and guess what? IT DIDN"T WORK! I called AGAIN and they said they would send a technician to repair my issue. The technician arrived and said they improperly activated my box. He plugged in a box from his truck... guess what... IT DIDN"T WORK! He plugged in another box from his truck (his last one) and after several attempts it worked... problem solved right? WRONG! I just received my Cox Bill. The amount went UP!? Why, well yes, there was some long distance phone calls but the reason it went up is because THEY CHARGED ME $100 for the technician!!! Can you believe that? The technician who came to my house because the box they sent was improperly activated!!! Oh and by the way, I pay extra for "Cox Connect" you know the fee so you don't have to pay for a technician to come to your house... Oh, but this technician visit doesn't count... WTH! I had been with Cox since 2004. I had great experiences with Cox, but apparently now they have no interest in my business, and I don't care how much more I have to pay to get out of it, I have no interest in retaining Cox as my tormenter.

I came in to ask a few questions about my T-Mobile plan and the gentleman inside was very patient,…read morepolite and professional. He was the only one tending the store, so hopefully it does not get too crazy when a bunch of customers come in at once. This store is an authorized agent for T-Mobile. Any corporate rewards, items or issues need to be taken to a full corporate T-Mobile store.

Very helpful. Came in to upgrade phone and review the plans. They answered all our questions,…read moreupdated our phone and all with zero issues.