Cox sucks, not only do they constantly up their charges, but the go out all the fucking time. I…read morecall customer service at 1:30 am asking why my fucking internet and TV isn't working and an automated thing tells me they're fixing it, it won't be done till 6am. Pretty funny, my boy with Verizon doesn't have any fucking issues. Let's sum it up......DON'T GET COX! When their box fucks up, they'll send someone to your house that doesn't even work for cox to service your shit and expect you to pay $150 for the service and $75 for another tiny box, and that's if it's just the little box in one of your bedrooms, the main box cost a lot more. I'm pretty sure they make more than enough on people. Just pisses me off.

So when you utilize their chat line you are provided with options by their automated process...none…read moreof which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service.

I came in to ask a few questions about my T-Mobile plan and the gentleman inside was very patient,…read morepolite and professional. He was the only one tending the store, so hopefully it does not get too crazy when a bunch of customers come in at once. This store is an authorized agent for T-Mobile. Any corporate rewards, items or issues need to be taken to a full corporate T-Mobile store.

Very helpful. Came in to upgrade phone and review the plans. They answered all our questions,…read moreupdated our phone and all with zero issues.

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more

My agency switched it phone service to Anchor Telecom three years ago and we could not be more…read morepleased. In August 2015 we tried three large company for phone and internet. All three carriers could not get the phone systems to work reliably and for a heavy service business like insurance that is crucial to good customer service. Each time we had to buy another expensive phone system to work with that carrier wasting time and money. Dan fixed the problem we were having with our phone system and we have been delighted with his service. Dan was quick to respond to a hack attack on our phone system on election day 2020 and we never lost phone service. Our latest phone solution Dan provided is cloud based so even if my office has no power we can use the phone from any internet connection. Dan's latest upgrade allow me to receive and make phone calls from my cell phone using the office phone number so the staff do not have to give out their personal cell phone numbers if not called for. If you are considering Anchor Telecom over larger glitzier rivals; I would recommend Dan hands down. More younger employees with limited knowledge can never rival Dan's decades of phone experience. Many companies resell phone service, but they are not phone experts. It may be more convenient to do business with one company that does it all, but are they specialists in everything they are selling you? Feel free contact me directly if you have questions or would like to see the phone system Dan provided us.

From the owner: Business Telephone Systems - VoIP Communications Systemsread more

Tmobile stores are fairly similar, the exceptions being staff and Location…read more Location is good, near everything else in the area. It's a shipping strip which is convenient and it was easy to pull in and out. Staff was very knowledgeable and helpful. They seemed to be able to help answer any questions and were familiar with the products they sold. I did have to wait longer than I expected but I think it was simply busier than normal and both employees were kept busy with slower customers.

My experience with this store was a nightmare. I went in on 6/29/26 because my phone was frozen and…read morewas immediately told it was no good by David and manager, Yohan. I wanted to buy a new phone outright and was told I would get a better deal (half price for the phone and an apple watch) if I added a line (I had 4 and had no need for another), got the Tmobile credit card (didn't need it) and it would just cost $13 more per month. (My current plan was $185 per month). It seemed like a no brainer because of the watch. Salesman David took 3 hours to transfer my contacts and photos to the new phone, repeatedly ignored my questions about how much my monthly bill would actually increase (I suspected hidden fees or taxes).  I paid $139 for the phone, screen protector and watch. I had nothing in writing but was assured by David if there was anything wrong with the bill they would fix it?!?  Four days later I received a text with my next bill - $373!!   I went into the store and spoke to manager, Eric. He said he would look into it and get back to me. He did not. Several days later I went back and Eric told me David put me on the wrong plan and he would correct it, but he would have to speak to his manager about the current bill of $373 because that could not be changed (due for autopay in 5 days). He would get back to me. He did not. I went in a third time, spoke to Eric, returned the watch, told him to put me on my original plan.  He said they would give me $100 credit. I agreed and asked if there were penalties to leave Tmobile in the future. He said the $100 credit was contingent on my staying with Tmobile!! I was very angry because not only was I misled on the first visit but now I was paying for David's mistake?!?! Eric said he would have his manager (Yohan) call me. I went home and called the general Tmobile Customer Service line. Kai advised if I didn't hear from them or was refused the credit, to go back to the store and call Customer Service when I got there. Since I did not hear from the manager, I went in a 4th time, told Eric to put me on my orignal plan which he agreed to do, gave me the $100 credit on my next bill and charged me $616 for the phone.  On 7/23/26, I called the Customer Service line again to be sure everything was good. I was told I still had 6 lines - the 2 that were supposed to be canceled weren't!!  Victor was very helpful and canceled the extra lines. When I expressed that I was still paying for David's original mistake because my July payment was $260, Victor checked on it and said I would receive an additional credit of $80 off my next bill because I had been "overcharged". When I received my new bill, it was $179 which was close to my original plan price, but there was NO additional credit. I called Customer Service on 8/4/26 and was told by Maria there was no additional credit, but she could offer me a "One Time Courtesy Credit of $40" which I refused and had to VERY angrily demand to speak to a supervisor.  Supervisor Derek was helpful and immediately applied a credit of $80.  At the end of it all, I paid $755 for the phone (not the newest model) with screen protector and I am back on my original plan.

I bought my phone at another TMobile location. I asked if they could help me transferring my old…read morephone to my new phone. I was thinking cause it was close to me at that moment and the other T-Mobile location was a bit far. There were 3 reps no customers at the time. The rep told me I had to go to the original store because I already did made a deposit. This store is not corporate and the rep was not going to get credit and would be wasting his time with me. Very inconvenient for me to drive 35 minutes to the other T-Mobile store. This T-Mobile store please do better. This location sucks and I will take my business elsewhere. And I would advise clients to not do business here.

Horrible service. We recently switched to T Mobile from AT&T. Wish I hadn't. These folks promise…read moreyou the world until you have a problem. Then they are no help. Not surprisingly, the review here from 9 months ago states names of employees no longer here. I realize the world is more complicated today, but it is no excuse for rude customer service. I dealt with Maria who was very good at the onset. It didn't last. The transfer of phones took much longer than we we're told. They also pushed their new internet. Told me to take it home and try it. Any problems, bring it back. The signal was terrible so I brought it back. That's when the fun started. "We don't take the routers back in the store. You have to call customer service and get a return shipping label." Called customer service, they said "bring it to the store." Store refused. 4 TIMES. I finally went into the store with corporate on the phone who told Maira to take it back. She refused and was rude. She left me standing there and ultimately had corporate send a return slip. She handed it ME to ship back!! I intend to terminate my service asap and will never return. You won't save money- you'll gain aggravation.

Cho is awesome. Super fast turnaround time and clear communication…read more He fixed my TV once and provided a 3-month warranty in case any more issues arose, he would fix it again free. That happened, so I returned and he quickly fixed it again. Unfortunately, I made a bad TV choice and the issue stuck no matter what. He advised me not keep trying as it wasn't worthwhile financially. However, he offered me a credit for one of the used TVs he was selling, which was a great deal. In short, he has the expertise to fix what can be fixed, and the caring to take care of you (not just try to rack up a bill for himself). Very fair, friendly and helpful.

I brought my amp to this guy. The only thing wrong with it was 1 speaker jack was not working. The…read moreday I brought it to him I had been using it that morning and all the sound was working loudly. He fixed the jack but then told me it don't get loud when pumping up the volume. He did something and messed it up and dared to ask more money in the line of 200. 00 on top of the money he took already. I also gave him my cd player that the belt broke. He replaced the belt then told me the machine had to be re-calibrated and it was a pain in the butt so he wanted another 185.00. So what this guy did was charge me diagnostics charges despite me telling him what exactly was wrong and he confirmed I was correct. I left the cd player there believing it was not worth additional repairs. It was a sony cd player that stored 300. A month later I called sony and told them about this and they told me no such thing needed be done just because the belt broke. I found out that my CD player actually was worth 1200.00 as a classic being sold on amazon and that was what led me to call sony. I found out that he shorted out the pre-amp on my amp when he took it apart.