If you live in the Tri-cities, have ever dealt with dental anxiety OR if you appreciate a high…read morelevel of service OR just need a new dentist who accepts most insurance, this is the practice for you. I have TMJ, and after a few fillings last visit, I was experiencing some jaw pain. They offered to have me return for some oral massage and holy cow! What an improvement within the day.

Had not gone to my local dentist for about 2 years they always had high pressure sales and made me…read morefeel uncomfortable. They also sold out to an out of state corporation . Found Hansen Family dental and what a difference. No pressure from staff and now my whole family plus extended family goes and love them. The staff and Dentist Make you very comfortable and stress free.

I had been a loyal patient at Southridge Dental for over seven years! Then during one visit DDS…read moreSimper made a mistake, which is only human. He broke a very visible crown, while working on another tooth. The accident I can understand, even if I thought he was spending far too little time with each patient. His actions next are what I find deplorable! DDS Simper then dropped me as a patient, not because of something I did, or some unpaid bill. He dropped me as a patient because of something that he did, and he did not want to fix! Which is why I was forced to take legal action against DDS Simper, and Southridge Dental. Be warned loyalty to this dentists will not be returned, if it inconveniences him; BEWARE!!!

I was once a dental assistant myself before having gotten cancer and gastroparesis which paused my…read moredental career and destroyed my mouth. I went to Dr Safford in desperate need looking for help. I was in so much pain and shame. I cried every night in pain super glueing whatever teeth I could into my mouth crying upset I was probably giving myself cancer again. I was so depressed. I had already lost my oldest son 5 years earlier to an unsolved murder. I had been trying to fix my teeth then but life happened and this was the first time I was able to get back for help. At first they seem to care and want to help. Made the best promises to take care of me and quoted me almost $23k to fix my mouth with partials. I thought I would be able to fund my mouth pretty quickly when I first visited the office or I wouldn't have even gone in. However long story short it ended up taking longer then expected. At first we got denied loans because we had just bought a house. We were also denied care credit until we got a co-signer. In the mean time from me not getting the money fast enough they went from a very caring office to a very not caring office overnight. They would cancel my appointments before I could even though I would call to cancel it over a week and a half before and no one could find my appointment to cancel it cause the office manager did it herself when she thought I couldn't pay fast enough. I ended up getting some carecredit with a co-signer up to $6k to start some work approved. So I did end up getting a appointment with Dr Safford to start in my mandibular anterior teeth at the end of it. I was still working on funding the rest of procedures I would need. They assured me they would take the best care of me. I had my doubts after the way I was starting to have been treated. If you look at the photos the first time Dr Safford fixed my teeth the colors did not match and there was a huge hole in the composite material on the buccal surface of the tooth that you could easily stick an explorer into. The tooth was very rough in many surfaces, and my bite was way off as they never once checked it with articulating paper I did not find this to be acceptable work nor work worth $23k. So I had to reach back out to Dr Safford staff to get an appointment for her to fix it. They were not happy about this. When I left Dr Safford said if I wasn't happy she would fix it later. I feel like she rushed her work and she knew it or she wouldn't have made the comment. Even after fixing it...the color match was better but it wasn't really matching or very pretty. It's now been fixed properly by another dentist in Costa Rica. She sat me up in the chair after 2 hours or having to fix her previous work and tells me I need to go home and really think about it she's the dentist for me because she felt like their had been a breakdown in Dr patient communication and trust. She felt like our last appointment had went very well and she didn't agree with me needing her to fix her work. I hold her why I felt the way I did. How I was very hurt they were so wonderful when they thought I had money only to be so horrible when they thought I didn't have it. They the promised me the best care when I found some money, yet did not deliver, and then told me I needed to go home and think. No I don't need to think. For my health and mental health we agree to disagree. I let her know at that time I was gifted the entire loan amount plus $24k in cash and that I need that care credit refunded because I would be paying in cash from now on. That's when she unhappily had me sent to the front to check out. That's when I found out they went ahead and over charged my care credit for $6 at once even though I didn't have that much work done yet. They had to refund me $6k and I turned around and paid them $197.40 that owed out of pocket. I asked them twice for my dental records to be emailed to me because I was going to be looking at Mexico or Costa Rica for dental care since I had been gifted cash and I wanted to see if I could find better for my health and mental health. I walked away. I found a great dental tourist company in Costa Rica and I got my dream treatment plan with full mouth restoration with implants and crown. 6 implants, 18 crowns, 5 root canals, iv sedation, flights, hotels, sight seeing..two trips..all expenses paid...$20k in Costa Rica. $4k under budget and I got the best care in the world. Lifetime warranty on my dental work if I return once a year to Costa Rica for a cleaning. It's not expensive to travel. Amazing care! Beautiful country! I'm so happy that Southridge Dental was mean to me. However the same day I'm getting implants in Costa Rica Southridge is still sending me certified harassment letters talking about how they won't accept me as a patient anymore because I called them out on their sloppy work. . I absolutely would NOT recommend Southridge Dental nor Dr Safford.

I was visiting Kennewick and had a tooth that needed to be pulled. My daughter said Dad I've got…read morethe best dentist ever and you will love them. She was right!! The entire staff was friendly and knowledgeable. They were able to get me in the same day and Dr Lopez was wonderful. I definitely think they deserve their 5 star rating.

Had an emergency and the people at Tri City Dental Care took me is as a walk in. Really nice…read morepeople, they stepped up and fixed my problem. I was without a dentist at this time. I think I'll keep them! Thank you for your cares.

I needed a good dentist. I usually am prone to dental problems and I needed help with getting a…read moreroot canal done. I was in so much pain, i couldn't sleep. After seeing Dr. Bagley for the final permanent step, i am so relieved that my tooth no longer hurts at all. Free of pain! I also am impressed with the office staff and dental assistant. We are so blessed to have such a great dental office here in town.

I highly recommend these dentists! I always feel so welcome and I know that they will listen to my…read moreconcerns. I went in a while back to get my wisdom teeth removed and was able to get the best treatment for my situation. I'm already looking forward to my next teeth cleaning!

Always professional & kindly customer service & friendly service!…read more My favorite Doctor Katey Storey & Nurse is always providing me a great services within a dental cleaning & they're having a massage chairs as a bonus so

Up to date equipment. Great staff! Recommended by son in law and did not disappiont!read more

On call for er this last weekend. Called his cell several times. He never returned phone call…read more Ended up having to find and er dentist on internet - in Yakima - who took care of the er. Sent an e-mail to his office and the next morning received a phone call saying he called and left a message with our daughter's dad. My daughter received a phone call stating he called back but couldn't confirm the correct number. All sounds like someone who just didn't want to work on a sunny day off. He lost a patient and I nor my family will send any one his way!

From the owner: When I set out to build my dental practice, I wanted to create a practice where I, as a dentist,…read morewould want to go. As you can imagine, I would hold this dentist to some pretty high standards. I would want my dentist to know me personally, not just another patient. I would want the feeling I was visiting a friend. I would expect this person to be gentle and caring. I would expect my dentist to have genuine concern for my comfort during my visit. Next, I would want someone who respected my time and kept on schedule. I know things can happen, but I would expect to be seated as close to my scheduled time as possible. I think it would be nice in case of emergency, I could get in the the same day. And finally, I would expect the best treatment possible. I would seek out the most highly trained, up to date person to deliver the best dentistry possible. With this in mind, this is what I have set out to create. I want to create a dental practice where I would want to be a patient!

Prime Dental was truly an elevated dental experience! Lainy greeted me with the warmest welcome…read more(does she know I get nervous going to the dentist??) I was instantly at ease and knew I came to the right place! Can we talk about how modern, clean, and stunning the office is.... WOW! The hygienist Alethea was so gentle taking her time and kept my mind off my nerves. Dr. Madsen was thorough and answered all my questions (it had been a while since seeing a dentist... ugh lockdown) I felt back in control of my oral health and confident in knowing I was in great hands!!! I spoke with the office manager (I think her name was Jenny) to get some clarification on my insurance coverage which was super helpful (that is never easy to understand). Overall a GREAT experience, I found my new happy place when it comes time to take care of my pearly whites!!!

From the owner: Opening December 27th. Call to schedule today!read more