This is a great day! I brought my sister's vehicle in for service. She got the first appointment at 7:30am. GPS was saying arrival at 7:31. Y'all I pulled up at 7:30. I didn't realize I needed to pull up close to active the door. :-) It opened and Mr. Sam waved me in and forward to the designated area. A welcoming smile provides a great start to any day. He was the first Veteran I met. Thank you Sir. The service advisor, Kevin, came over to continue and he is also a Veteran. Thank you as well! Just from conversation, he cares about the customer as a person and not another number. Thank you for your kindness! Kevin directed me to the lounge with coffee etc. The customer who entered the lounge after me is also a Veteran. It's amazing how a conversation and kindness can make a difference. The 5 stars is for customer service and vehicle service. Everything was timely and thorough. Shortly after signing off for the service, Kevin brought over a print out of tires. This is helpful to have it in writing. Wheel Alignment and Tire Tread Depth both PASSED. Kevin showed me how the fancy beverage machine works. The TV in on HGTV, something everyone can appreciate. It's the little things. read more

Anderson Buick GMC of Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

I had to bring my car in on a whim when i went out to start it and it struggled to start, by process of elimination i figured out its was the battery. I called up to this location to see if they had an appointment available, I knew it would be a long shot being that it was thursday and going into the weekend, but low and behold after taking my information and going to talk to the service guys because it was something simple that was needed, I was able to get a appointment friday morning yippie. My car was ready for pickup the same day, however i wasnt able to get back there till the next morning. I get to the location ready to pay then i see "NO TAP" on the card reader machine, OMG that's all I have. Im so use to todays technology with TAP or APPLE PAy that i never carry my cards or wallet for that matter. Meagan the service attendant was brainstorming, going above and beyond trying other methods to see if a payment could be made and all of them failed. Megan quick thinking called another department that happened to be open and had the ability for me to do a tap payment, thank you Chris for being there available to take my payment NOT ALL HEROES where capes. read more

Service department is absolutely terrible. You schedule appts in the app and they call to reschedule because it wasn't noted as a drop off or wait and during their lunch hour. Waited for 2 hours for an oil change. Advised the vehicle needed washer fluid and they didn't fill it at all. Every time we take it in for service there is some kind of issue with scheduling, not completing all service, etc. and you have to call 5 times to get someone to answer the service dept phone. I love my car, but will never buy another GMC because the service is terrible. read more

Quite possibly lifesavers. Honest, trustworthy organization. Professionals from sales to service. I made mistake of purchasing a "gently used and certified truck" from another dealer. Brought to Anderson to do a "once over inspection" for peace of mind. Andersons service professionals found multiple red flags that the original dealer "missed". ( most dangerous were: Fuel pump had broken off into tank & driver seat belt was damaged.) each making it unsafe to drive until repaired. The Anderson team handled my truck like I was family (the good side). Great communication, clean, safe. Learned a lesson-peace of mind is worth read more

I brought my vehicle jn for service and have the myGMC app which has 20% off parts. I asked when I dropped off my vehicle if I should per-purchase the main part I needed from the parts department to receive the discount. The service technician stated that they "would figure it out". Well they figured it out and charged me full price. The manager was not there when I picked up my vehicle so they stated there was nothing they could do for me read more

I recently purchases a 2022 GMC Canyon AT4 from Anderson of Hunt Valley, and I couldn't be more thrilled - not just with the truck, but with the entire experience, thanks to Chris Roney. From start to finish, Chris went above and beyond beyon to make sure everything was seamless. His professionalism, product knowledge, and sincere approach made the entire process feel smooth and honest, some that's not always easy to find in car sales. Chris was never pushy, always respectful, and genuinely focused on find the right fit for me I felt completely confident and comfortable ever step of the way. His communicate was clear, he answered all my questions with patience, I never felt rushed or pressured. The GMC Canyon AT4 is an amazing truck, and thanks to Chris, I felt great about the decision from the moment I drove off the lot. If you are looking for a new or used vehicle and want a top-tier service from someone who truly cares about costumer satisfaction, go see Chris Roney at Anderson of Hunt Valley. You won't be disappointed. Even after I bought my truck and the deal was done, Chris didn't change and continued to support and follow up I had about the truck. read more

Absolute crooks! Service work that was paid for was never completed. 3-4 attempts to bring the vehicle back to fix the original issue and never done. Staff is terrible at returning correspondence, and when they do call you back they give you the run around. read more

I went to look at a car there on September 16 early in the morniing , I was told the car couldn't be sold yet it was going to take a couple days to get inspected which I understood. I called the next day about the car. I was told the car was sold September 16 in the evening. SMH you tell me if something wrong with that picture. ? I guess my money was fake and my skin was too dark, God had a better plan for me because I found a better car. Thank you read more

BEWARE, AVOID "We'll make it right." They did not "make it right." They also made us wait for 20-40 minutes at a time through out the process. We walked and we are very glad we did! read more

poor service , I had an appointment for service , showed up and the guy was just talking about bs to another guy , after finishing his 10 minute conversation he turned and looked at me and said now how can I help you , I just said wow, I should have left but I dropped my Yukon Denali since I already had an appointment, I had someone pick me up and received a call saying I had to pick my truck up because they can not do the service unless my vehicle was totally cool. I asked why they didn't inform me of this when I asked for the service the day before. The service tech said they do not know what kind of transmission there working on until they see it , and it would not be $275 but $500 for the service . I didnt have time to explain to them that VIN numbers should have informed them of that, I could have dropped my car off the day before. But anyway R&R handled it for less and I promise I wont return or buy another vehicle from them. read more

I had made an agreement to purchase a vehicle, put down a $1000 deposit. I had secured my own financing through USAA. On the day I was going to go finalise the deal I spoke to my salesman and he expressed concern over my financing; said his finance manager needed to speak with me and would call. He called and proceeded to tell me about a bad experience he had with a paperwork issue involving USAA a few years back, he wanted me to go into my account and send him all of my approvals and he was reluctant to release the vehicle unless I had a voucher from the bank. He was very condescending to me as a consumer, arrogant , and just made me not want to do business with them. I hung up with him and called the salesman back, cancelled the deal. Not the salesman's fault; 100% the finance manager. Totally disrespectful to me and to USAA. It's not my fault or my problem he had an issue in the past. 0 out of 10 stars, do not recommend. read more

On a recommendation from a co-worker, I chose Anderson for the purchase of my new vehicle and sale of my old. Since I did a sale and not a trade in, they were two separate transactions. The purchase of the new vehicle was seamless, I saw the vehicle I wanted, called and was in it, no muss, no fuss. The sale of my previous vehicle, however, has soured what would have been a five star review. Since there are no updated systems to facilitate digital signatures, there was a weeks wait (snail mail) for my ex to sign off on the sale. It was only then that I was informed that it would be an additional 4 - 6 weeks before I would receive my portion of the price of my vehicle sale. In summary, Anderson Buick GMC provides fantastic service when they are receiving your money, but if they have to pay out, please do not be in any hurry to receive it. In all, this was my first and will be my last transactions with Anderson Buick GMC and I wouldn't recommend them to anyone I know. read more

I just got home from a scheduled maintenance service at Anderson GMC. I showed up with an appointment at the 8am opening on Saturday. Kevin Bacon was my service advisor, always friendly and professional. He said I would be out in 90 mins. And so I was. I bought my Yukon at Anderson, sales and service has been great. read more

Few weeks ago, I bought my car from Anderson, MA. My salesman Shawn Hamilton was very polite and professional, it was pleasure to deal with him. Highly recommended car dealer. This is place where you want to be your next car. It was a joy to work with him and I'm happy with my purchase. read more

Only give 4 stars not 5 because they don't have loaner vehicles and I am a 1 car in my entire family person so I have to use pay ride services if I have to leave my car overnight read more

I had a terrific, easy going experience at Anderson Buick! Grace, Ron, and Brandon were so accommodating, warm and informative! I was able to fully explore and test drive both Encore and Gx models. No hassles! I love the Anderson motor group! read more

Anderson Buick GMC of Hunt Valley - My brand new 2020 Encore GX. - Car Dealers Near Me - Cockeysville, Maryland

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My partner bought a Nissan Versa note here. Ron was the sales person, he was so polite up front, not pushy at all, which was refreshing since our experience at Koons (a dealership in silver spring, MD) was one of nightmares. My partner got the good deal he wanted, the financing option he wanted. The financing guy who helped us was so articulate and charismatic. We didn't take his suggestion, in the end, but he wasn't rude about it at all. Overall, it was relatively quick, painless, didn't feel pressured. The process of test driving, checking out the car, paperwork, credit checks, it took about 2.5 hours. read more

Anderson Buick GMC of Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

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They gave me one free oil change on a brand new car To destroy the car They took the weights off of all my tires and did something to my front end alignment Now I have to turn steering slightly to the left to go straight My miles have been ticking away like I'm traveling long distance I have over 12 thousand miles in 4 months And have only been to DC one time for my aunts funeral I believe everyone knows what is going on over there But probably afraid of loosing job My PSI is always on I'm afraid to go back to this dealership I have a five year car note and now afraid the car won't make it I have purchased 8 new GM VEHICLES IN MY LIFETIME THIS WAS TO BE MY RETIREMENT VEHICLE LOOKING TO SELL 2022 GMC TERRAIN SLT $40 thousand dollar vehicle read more

If you are thinking about purchasing a GMC vehicle, don't. The transmission will fail you and you will be stuck with a huge bill. GMC knows about this problem and will do nothing to help you. I've got my vehicle in a shop currently and the shop owner said he repairs about two GMC vehicle transmissions a week. I hope this saves someone else. There are class action lawsuits but that does nothing for me right now. read more

Scheduled a on line first service oil change after purchasing a new vehicle several months ago. Arrived 10 minutes early for my 1:00 appointment scheduled today. Finished up at 3:00. They said they would also wash the car. When we got to the car that was not done. Was told we are short handed and sorry. I hope second service goes right! read more

1 star is one too many. Do not buy from this dealer unless you want you want to buy all new tires 6 months after you purchase your car. Shysters! *edit* Prior to posting this review, I contacted Anderson Buick and, was talked down to and essentially told that its completely "normal" for high performance tires that "passed inspection" to be bad 6 months after purchase(I do not drive excessively far/spin my tires, etc.) Its nice that they have someone respond on yelp but, they don't give you a way to contact them. I just confirmed with my local Buick dealer, my tires are bad/dry rotting and, need to be replaced. And, they were in shock when I told them that on the phone, Mike Wheeler at Anderson said it wasn't their problem and, "normal" for high performance tires! I would never recommend Anderson Buick to anyone. Stay away unless you want to get ripped off!! read more

Very nice place they did a great job on my truck did not try to rip me off, did the work and was done extremely fast highly recommend this dealership they did a super job Not many places to take your hummer. I dropped it off and the had it completely repaired in 2 hours. read more

Anderson Buick GMC of Hunt Valley - Car Dealers Near Me - Cockeysville, Maryland

First let me say the car buying experience was hassle free and easy. You couldn't ask for anything better. However, moving into the service territory, this is the worst car dealership experience I have ever encountered. The problem with my Buick was a simple humming sound coming from speaker. Not a big deal, it happens. But when I picked up my car from service, it wasn't fixed AND they left filthy greasy handprints all over my interior. It took days to get a callback from the service manager. When we went back for a second time, the service advisor Rebecca was non-apologetic and not-proactive solving our problem. Lacks empathy. It took almost a week for them to complete the job. During that time we had a loaner and we got a call from On Star practically accusing us of stealing the loaner! Apparently they failed to properly sign out out our loaner and it was missing in an audit. As for our service status, We had to constantly call the dealer to get updates. No communication at all. When we finally picked up our vehicle, the speaker problem appeared fixed... But No surprise... The greasy handprints were still all over the interior of my new car. After tracking down Rebecca, she ran out there with a rag and some cleaning solution and hand scrubbed it herself... while we sat on the curb waiting. The exterior of the car was also unwashed. A bunch of other employees were walking around... no one seemed to care they had an unsatisfied customer... no one else offered to help or apologized. I had to invest way to much time, effort and frustration over such a simple problem. They need a massive overhaul of their service department and customer service training. read more

You better do your homework if you're gonna buy a car at this place because this place will screw you so hard you won't know exactly what happened. The salesman are the ones you're afraid you'll get when you go to buy a car. Look out for the lines "I've got 2 other people coming today to look at this car" & "a young nurse owned this car; took great care of it" & "these were all long miles from someone that just moved from Texas", etc. Here's what you can do. Ask to see the record if the last oil change. They'll likely have already lied about the cars time on the lot but this is a way to confirm it. Game plan to buy the right car at the right price. This place is out to snake bite you on every single thing they can. So if you're going here you better be ready to wage the war of lies and misleads that is car buying. read more

Andrea at the service is a godsend! I regularly schedule appointments for my boss for his vehicles - everytime, Andrea is courteous, efficient and schedules everything from service to the loaner vehicle (or points you in the right direction). We've also dealt with Kevin and again, the service is incredible. All questions answered before the actual service, readily available and prompt. Would recommend to anyone in the area! We have had nothing but a delightful experience here! read more

Good ample service. Not as expensive as I expected for a dealership. Most of the work I had to get done was under warranty, but extra work ai got done was decent. They do price match, and my service guy Kevin Bacon (not the actor.lol) was great. Got me in and even the next day when I discovered another issue, he got me right in the following morning without scheduling another appointment. read more

First time having a GMC product so my first time here & ai love the customer service. Not to pushy. I will continue to go back.

Let me start by saying, I did get a good deal on a very nice condition used car here. That's the one positive aspect. I get the feeling that if you're not dropping $40k+ on a new car with these guys, they could care less. So the negatives are, it took close to 5 hours to complete the deal. From the test drive until we could FINALLY drive off the lot. Way too long. A lot of sitting around waiting for our turn with the "finance guy". Apparently they need more than one if he's that busy. When we finally get in to see him, and I feel like I should be buying a box of cell phones from him in a dark parking lot. Stereotypical used car guy. I needed a shower immediately. So finally after being there most of the afternoon, I get to leave. Then it takes them 2 weeks to cash a $17k check (I bought in cash), and over 3 weeks to send the registration to the PA DMV (which I verified with the DVM). The entire process was in slow motion. Like I said, probably a different experience if you're dropping big $$$ on a new car, but buying a used car from this place, I didn't feel the love.... read more

Spent two hours waiting for an oil change even with an appointment. Incredibly frustrating. They should have at least said how long it would take instead of leaving us waiting. They washed the car but didn't dry it and the inside smells like cigarettes and stale alcohol. read more

Anderson Buick GMC of Hunt Valley - Lounge - Car Dealers Near Me - Cockeysville, Maryland

I did not receive the full service that not only did I request, but one I expected to receive. Customers almost always receive a customery vehicle inspection however, I did not. After painstakingly inquiring about it, I was told by my Service Advisor that, to get me done quickly, my vehicle was given to someone who, in so many other words, couldn't do the inspection due to attempting to speed up me getting out of the shop. My concern with this decision is it was made by my Service Advisor without advising Me. Thus this was a decision made for Me. When I came in and turned over my vehicle to the Service Advisor, I requested that particular service approximately twice ( came in for an oil change). When it was explained to me, i felt that my direct request meant nothing/was unimportant, i found this totally unsatisfactory but whom can I complain to? The very person that caused my dissatisfaction? I left annoyed, dissatisfied and have been speaking about my dissatisfaction about what occurred to my many family members and friends. I hope that, in the future, a Service Advisor there does exactly what their title infers, which is to Advise on the service, not Decide on it. read more

Truly great experience, leased a new Acadia. My third vehicle from Anderson. The vehicle is great for our family needs and everyone loves it. Great experience in the sales department with Matt and Ron and finally with Josh. Been in for service twice, great experiences as well. I will certainly be leasing my next car from Anderson. Thanks to everyone at Anderson for a job well done. read more

Took over 2.5 hours for an oil change!!! An oil change. Usually in and out in 20 minutes at the place I go at home! Not happy

I am enjoying my car after having an electrical problem day three resulting in a 9 day repair. Since them I have truly enjoyed every aspect of my 2020 Terrain. HOWEVER, working with GM FINANCIAL has been a night mare!!! They are not helpful, responsive, efficient but rather difficult to work with. All of this occurred because I was trying TO PAY OFF MY CAR. I would never recommend GM AGAIN! read more

Kevin Bacon is very helpful and courteous. He is also very knowledgeable. I only wish they were closer to where I live.

Just had to say today over a month later I got another turn down through Anderson GMC on that usded truck I was trying to buy there But on the bright side 2 days after I left Anderson I went to Koons of WHITEMARSH and drove off in the truck of my choice the same day great finance dept there try it they work for YOU read more

Well let me begin by saying this is actually my 2nd review. The first one I wrote in response to my a car buying experience at Anderson Buick and let me just say it was not very positive. But much to my surprise shortly after I posted my review I received a call from the general manager who was sorry to hear I was unhappy with my car buying experience. He listened to everything I had to say and was very apologetic and asked if I would be willing to come back out so they could try and make it right. They were really under no obligation to do anything but he said this company valued customer satisfaction and wanted me to be happy. So bottom line I returned my first purchase and leased the vehicle i wanted. You can't asked for more than that. I am so grateful to Mr. miller and his staff at Anderson Buick for putting their customers first. read more

Absolutely horrible customer service. If management cared about the customers they would follow up with the customers and take care of their concerns and complaints. This is obviously an ongoing problem with this dealership. Service Manager doesn't care about the customers, Service Writers don't care so why should the mechanics care about our vehicles. Horrible experience everytime I take my GMC for service. The only reason I use them is because of how close they are. Will not return! I will go out of my way to find another dealership. read more

Service Advisor, Kevin Bacon promptly greeted me and got the service paperwork for my vehicle started. When I asked about any Recall Actions required for my vehicle, he pulled the Vehicle Summary for my vehicle based on the VIN# and printed a copy for my records. He also recommended the Anderson Café next door as a convenient spot for me to grab some lunch and relax while I waited. My vehicle was ready at the time promised and I was pleased with the work performed. read more

Chris and the manager gave me a great deal on my GMC Terrain. They even allowed me to drive it home other weekend. Chris called to check on how everything was going with the truck about a week later. The finance person, I think his name is Josh, was also very nice. read more

If I could I would give no stars it was the worst buying experience ever thank god we did not buy a car from them felt like we were always being talked down too and everything was drugged on and was always given excuses dont buy a car from them read more