bad news yall. bought a 4Runner from them 1998 SR5. Gasket cover leaking oil and rear differential…read more didn't let me know about it or anything. Lied saying the car is good condition and I purchased it on 04-09-2026 and found these same issues the very same day. absolutely despicable service. don't get your cars here folks. if they look good it's because it's too good to be true. take your money elsewhere. seriously.

Read as many of these reviews as you can before sending any $. I see they are no longer listing on…read moreeBay - probably because they got in trouble for fraudulent practices. I've taken them to small claims court for $700 in unanticipated repairs on the vehicle I purchased from them - check engine light was clearly turned off in the auction photos, but it was on as soon as the vehicle arrived. Same with tpms light. These folks will do anything to avoid responsbilityl.

Nick & Dezmond are truly the best!!!!!! Go see them if you are considering purchasing a SUV. I…read morefirst contacted this dealership Tuesday, 6/30, and I was lucky to get Nick. Although, I loved the vehicle, I was hesitant due to price and the dealership being over an hour away. I did an application over the phone and within an hour Dezmond had an approval. I still wasn't comfortable with the payments. Nick DID NOT let me say it again DID NOT put any pressure on me when I declined. Fast forward to Friday Nick called me back, and advised me Dezmond was able to get me a better rate. This rate would keep my payments the same with Gap and extended warranty included. I made the drive and I was not disappointed. Nick is very knowledgeable and patient. He explained the details of the car, my contract and answered ALL my questions. Nick and Dezmond both was very personable and made me very comfortable. Never did I feel pressured or bamboozled. They were more than fair. Gave me adequate money for my trade and provided exemplary service. This whole experience was 1000/10. An although and hour away, these two are the only ones I want to purchase a vehicle from. Going forward they have all of my referrals. Ourisman please give these guys their kudos. PLEASE acknowledge them. They truly had a pleasant experience. AND best of all, after the test drive ans I officially said, YES, to the vehicle the process was less than an hr. Prior to coming to this dealership, I visited several others including, Mercedes and Landrover, this by far was my best experience. Ourisman again, please give them a bonus, I'm a hard customer. They make you be and look GREAT!!!! And anyone who needs a vehicle, please go see Nick and Dezmond.

Was treated with dignity and respect and got an amazing vehicle! They really work for you to get…read morethe best deal for your situation.

I cannot say enough good things about the level of service I received from Jones Toyota and Bryan…read moreRakestraw, the Service Manager. I contacted Jones Toyota regarding an issue with my truck that prevents me from opening the driver's door to exit the vehicle. The part needed for the repair is currently on national backorder, and because of the nature of the issue, I had serious concerns about continuing to drive the truck while waiting for the part to become available. From the moment I spoke with Bryan, he listened to my concerns and immediately understood that this was more than just an inconvenience--it was a safety concern. He explained the situation with the backordered part and assured me that Jones Toyota had no problem providing me with a loaner vehicle for the entire time my truck would be down. After having my concerns dismissed by another Toyota dealership, the difference in customer service at Jones Toyota was night and day. Bryan made me feel like my safety and concerns actually mattered. There was no arguing, no dismissing the issue, and no making me feel like I was asking for something unreasonable. He simply listened, understood the situation, and took care of me. This is exactly how a service department should treat its customers. Bryan Rakestraw and Jones Toyota have earned my future service business. I truly appreciate the professionalism, understanding, and outstanding customer service I received. Thank you, Bryan and Jones Toyota, for putting customer safety and service first!

I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

I was happy at first driving off salesperson was very nice before drove off asked the guy what…read morelights on he says none get 20 minutes away oil light come on tire monitor light comes on horn doesn't work. Checked oil this morning there is no oil in the truck bone dry. I would not purchase a vehicle there again.

This dealership doesn't even deserve a one star!! Do not shop here ! this place should be closed…read moredown!! they are all shady people who work there and will rob you !! they are overpriced and terrible customer servic. No one will ever call back and they do not do the things they are they are when working on your car. No one buy cars here again ! Get them shut down scumbags

The owner Waseem Abbas AKA "Shawn" sold me a Lexus 400h which had a preexisting faulty braking…read moresystem. Before I took delivery, there were warning lights on the dashboard that Shawn assured me were no problem and he would fix. Shawn had the safety inspection on the vehicle inspected using Maryland guidelines. Unbeknownst to me the ABS dashboard warning lights were cleared seemingly without any repairs. Within 15 minutes after I took delivery and driving home, all of the same ABS dashboard warning lights reappeared. I quickly contacted Shawn and he assured me "he stands behind his products sold". In the next few days the brakes stopped working completely. I had an unrelated auto facility inspect the vehicle and diagnostic error codes relevant to the ABS, TRACTION CONTROL, EMERGENCY BRAKE AND related mechanical problems were detected deeming this car unsafe to drive. I had the car towed by AAA back to Shawn for repair. Shawn refused to assist me with a loaner car and kept my car for 2 weeks waiting for parts. Shawn said he was doing me a favor spending $1,100 to replace the ABS pump because the car was sold as is. Never mind that he seemingly sold me an unsafe vehicle to begin with. I finally drive 3 hours again to pickup these vehicle under the impression the car is safe. Unfortunately within 15 minutes of driving the car home, the dashboard warning lights reappeared. I immediately contacted Shawn and he insisted the car is fine. I decided I needed a new unbiased Maryland safety inspection performed immediately since the car had been driven less than 500 miles from the original inspection. The safety inspection I obtained failed based on the hydraulic brakes. In addition I was informed by the inspector that the $1,100 Shawn said he spent had in fact been a used part that wasn't the proper ABS pump so the car now has further problems. Since that time I have returned the car to Shawn. I disputed the purchase as being fraudulent. I looked up Maryland business licenses for High Rated Auto online and found that High Rated Auto closed their business license on 1/23/19 and the business is not in good standing. I also learned that Shawn previously operated under another entity name of Next Cars Sales & Rentals. This business was also dissolved in March 2019 and is not in good standing with the State of Maryland. I plan to continue filing complaints with the Attorney General for the State of Maryland, Better Business Bureau, and take legal action if necessary to minimize the chances of this happening to another consumer.

I bought a nice low mileage used Honda Odyssey from Shawn at a fair price. I had done my research…read moreand was watching the internet when I saw this car. We test drove it and signed the documents 30 minutes in and out. No salesman double talk or pressure at all. We've had the car 2 months now and remain pleased at the good value. Shawn has a keen eye finding this low mileage high quality used car and was fair with the price. I recommended this business to anyone browsing for a reliable car and avoiding an edgy salesman taking up your time.

Couldn't get anyone to wait in you and it's closed a lot.went to drive a car and battery dead took…read morethem two days to get back to us.stopped again and car still wouldn't start? The one man was very nice but could give him our business.

I called to inquire about a vehicle and was told that the final price was $5,300 more than the…read morelisting price . I kept asking for a price breakdown and had to go through 3 people to get it. Apparently outside of the dealership fee, tags, titles, taxes and lien fee (which I wasn't even going to have a lien holder) the dealership is charging an extra $2,595 to basically "clean up" and "recondition the vehicle and get it inspected hence the weird "MSI/Recon/Freight" fee. How are yall charging the buyer to get the car ready for a sale? A friend of mine who is a finance manager at a Benz Dealership told me to run far away even if I had to scrape booth kneecaps to do it. Disgusting price gouging . I took my money and business elsewhere.

I purchased two vehicles from here 6 yrs apart. The service was always excellent and the ease of…read morefinancing was great while I was in college. Thanks John and Jamie!

Great experience. A few years ago I paid off my Durango after a few bumps in the road financing the…read moretruck. John and Jamie worked it out! I do hope business is going well.

I have been to Buddy's 3 times. The first was my work truck getting an oil change. The second time…read morewas my personal car got an oil change. The third was new tires. Outstanding service, prompt, bang for your buck, and great work each time.

Horrible communication. do not bring your car here they will sit around on it all day and not…read morereally give u a clear time on when you will be getting your vehicle back. blamed their 4 day bull shitting on parts being late overall horrible experience and i will not be back

Definitely recommend. Excellent work and awesome customer service. I took my Cadillac Escalade to…read moreAuto Showcase yesterday to get several door dings repaired. When I arrived I was greeted by a very friendly and courteous staff, including the owner, who is extremely accommodating and super friendly. They got me in right away, and were very knowledgeable and took time to listen while I showed them what I wanted done and than explained the process of what they would be doing to repair my vehicle very clearly. My truck is black and also had several noticeable scratches in various places, which really bothered me. I pointed out all of the scratches and asked if they could do the paint work and if so, to please let me know when I could bring my truck back to get the work done. They agreed. After that I decided to wait for the repairs to be finished, which I assumed wouldn't take more than a couple of hours at the most; but I was pleasantly surprised when my truck was done within just a little more than an hour! They brought it up looking fantastic! It had been washed and they even cleaned and polished my tires! Everything looked great and I was really happy with the work. But, upon closer inspection I was absolutely shocked and ecstatic when I realized that in addition to removing ALL the door dings (about 7 or 8-some in the worst possible places, which I've been told may be very hard to remove), and doing and excellent job on all of those, they also touched up ALL of the paint and those scratches that had been bothering me so much...GONE! All of them! I couldn't believe it! My truck looks AMAZING and I honestly couldn't be happier! Ive read some of the negative reviews posted about this business, and based on my experience nothing is further from the truth. I have had nothing but a positive experience here. I would definitely recommend Auto Showcase to anyone and everyone in the market for a new car or truck and/or excellent service/repairs or body work. The dealership is beautiful, the staff/management and owner are extremely friendly, polite, helpful and knowledgeable. The pricing is more than fair, and by comparison is right in line, if not better than what's being offered in the current local market at other dealerships. I also felt very comfortable and safe waiting there. It was just a good vibes type of environment! They seem to have a really well stocked line up of beautiful vehicles too. And, from what I could see, their diverse inventory includes all kinds of great cars and trucks at various price points to choose from. I can also assure you that they not only offer, but ACTUALLY PROVIDE and guarantee, top notch, excellent service and repairs and truly went above and beyond for me yesterday. I am extremely happy and very grateful! Thank you Auto Showcase for not only doing such a great job on my truck, but for also making this such a great experience too! I'll definitely be back and I'll be sending everyone I can your way!

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!