Dr. Schroeder and his team are the very best in Orthodontics. My treatment plan was seamless and…read moretook less than one year. The result of having straight beautiful teeth has been terrific! I am thrilled with my new smile. Dr S's knowledge and technology he uses with Invisalign is outstanding. Using your smart phone to scan and upload to the App makes the process very efficient. His team members are professional and knowledgeable. I highly recommend Dr. Schroeder and his team - you will be very pleased

Deceptive billing practices. Treatment went fine, can't complain about Dr. Schroeder or the staff…read morebut upon finishing treatment they have you sign a payment plan for your retainers: I signed a 2 year payment plan. What they don't tell you is that it auto-renews so when the 2 years elapsed they continued to charge me without my authorization. They would not refund the money they charged without authorization.

I have been going to Dr. Johnson for over 10 years. When he decided to retire, my youngest son was…read morealready in treatment so we decided to stay with the practice. At this point, the Coppell location was closed and we had to drive to the other locations. It has been awful! The staff is rude, the techs are rude and unknowledgeable. Dr. Collins is nice but I honestly have hardly interacted with him. We loved Dr. Johnson and were always treated with respect and courtesy. Now, you can't get an appointment unless you want to wait 3-5 weeks....and then you go in and they complain you need to come in more. Then, God forbid your child loses a wire, bracket or Herpes, they will not get you in and your kid has to wait for weeks. This has happened to us more than 5 times! My husband has gotten really good at trimming wires and fixing brackets from home. I gave them 2 stars ONLY because we were treated awesome up until about 2 years ago! I wish we would have found a different orthodontist practice! Beware!!!

I'm not from the area and was walking to the Orthopedic office which I believed to be in the same…read morebuilding as this office. I was looking at my GPS on my phone and saw the sign at the corner of my eye thinking I was in the right place. Long story short, I end up in this office by mistake and said that I had an appointment with the Orthopedic dr. asking if I was in the right place. The lady at the front desk was really rude and said that I was in the Orthodontics office adding.. "we put braces on teeth" as if I didn't know what an Orthodontist does. Hopefully she's not this rude all the time.

Dr. J was flexible enough to work with my schedule and his personal are so caring and polite.read more

Excellent service! Staff and doctor are meticulous...great customer service and care!…read moreI highly recommend Stellar Ortho

Great care and prices clean friendly and easy to work with. They now have a stable workforceread more

Reasonable pricing, friendly staff, easy to work with, efficient procedures and most importantly my…read moremouth has never felt better.

Let me start off by saying if i can give 100 STARS ?! I would ! Amazing staff and the dentist…read morehimself was so polite and caring ! He understood my concern , Ii know I'm not the only one who hasn't been to a dentist in years since being an adult lol so i was a little on edge but everyone took care of me , made sure i was comfortable and listened and answered any concerns i had . The customer service was top notch as well ! I needed an emergency consultation to get started on antibiotics to get my teeth extracted , I've called around everywhere and no one had available appointments or weren't taking new patients . I was so desperate , thank god for this dentist office and their team for fitting me in last minute . I was seen with in 15 mins of calling in . Highly recommend, professional , clean office and everyone was on top of taking care of me . LOVE IT HERE ! THANK YOU OMEGA DENTIST TEAM!

I visited the office for a complementary consult for Invisalign for my son. The whole team was…read moreamazing. They are very personable. What stood out the most for me, as a leader of people was the culture in the office. The employees are enjoying the environment they are in which translates to delivering a high level of service. Will be back

Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

At NRH Orthodontics you will be treated as a person and not a number! They truly take the time to…read moreanswer all questions ( Asia has the patience of a saint! )and patience with pics too Jessica is just as sweet as can be and funny! Everything is clean!!They have complimentary beverage bar which is so sweet. Today is Day 1 of my Invisalign Journey and they made it so pleasant!! Dr Fallah was so kind and didn't mind when I ask if I could take pictures and post, in fact she encouraged it. From the moment you walk thru the door they great you by name without you even saying it. Great staff!! Great service!! From the first visit they had me make up my mind about getting Invisalign!!

I have been coming to NRH ortho for about 6 months now, and I could not be happier. The staff is…read moresuper friendly and extremely personable. Dr. Basma is also soooo nice. You can tell she genuinely cares about her clients and is not in it just for the money. I got a little behind on my Invisalign because I really didn't consider how disciplined you have to be compared to braces, and she wasn't mad, but she said it's not about the time, but the effectiveness. Again, the staff there is amazing, and I'm so glad I chose to go with NRH orthodontics.

I started coming to Dr. Staffel when I needed a tooth to go on an implant. He did a great job, and…read moreexplained things very clearly. I have come back for other dental work, and he always takes his time to answer questions and to explain the "why" behind things. His staff members are terrific, as well. I appreciate that this is not part of a corporate chain, and I trust Dr. Staffel. I'm not sure how his costs are compared to others, but I feel that my teeth are worth the excellent care that I receive when I go there.

I've been going to Dr Staffel for several years and am very pleased with all aspects. He does…read moregreat work and is very reasonably priced and takes an interest in your well being (things I can't say about previous dentist). On may latest visit he was short handed due to staff vacations but did the cleaning and filled a tooth all in the same visit which save me time and money. Amazing!

Dr. Hashem is the best! He has surpassed our expectations and continues to treat our kids with…read moreexcellent care and patience. My daughter is almost done with orthodontic treatment and my son is just starting phase 1 of treatment. Dr. Hashem has given my daughter a perfect smile and we couldn't be happier with the outcome! Dr. Hashem explains the treatment thoroughly and his staff does so as well. The staff are friendly and the hours are great. They even offer Saturday appointments! We love the Colleyville location because it's close to our house but we also go to the Flower Mound location when it's convenient. A lot of our friends have brought their kids to Dr. Hashem and they've all had great experiences as well!

Dr.Hashem and his team are wonderful. They always receive us with a smile. My son has been…read morereceiving excellent care and treatment. His orthadontia issues are definitely looking better. I'm glad my soon is in good hands!

I would like to provide an update. I have still not received my retainers after completing my…read moretreatment almost a year ago (March 2025). I have not been contacted by one person from this location or the Western Dental / Brident business office. Regardless of what they list as a response to this review, no one has reached out or tried to rectify this situation. I stick by what I initially ....this place needs to be shut down and a class action suit should be filed.

I made an appointment for a Saturday at 3 pm which I came in for and the entire front office was…read moreempty and pitch black. I waited for maybe thirty minutes before someone finally came up there, looking confused and asked if I had an appointment. I said yes. They seemed surprised and said the dentist had gone home for the day due to an emergency and I needed to be rescheduled. They did not give me any advance notice or even seemed prepared that I'd come in for my appointment. They rescheduled it for the next Saturday and said their availability was at 10 am. The text confirmation I got actually said 10:45 am. I arrived the next Saturday at 10:45 am for my appointment and waited over two hours to be seen at 1 pm. This is incredibly poor time management and preparation. Bonus points though as the dentist and assistants themselves were absolutely lovely and made the experience fun and friendly, I still wouldn't mind coming back just for that. However, IMPORTANT NOTE - they do not tell you until afterwards that they only accept card information for payment, not tap or anything else. This makes it really difficult to pay if you don't have a physical card.