Nick Moran, Toyota Product Specialist at Kolar Toyota in Duluth is a master of customer service. Nick and Dennis Kim (Service Advisor) helped to provide a make my visit at Kolar Toyota a positive experience. read more

Absolutely stay away from this business. Their customer service is horrible. It's a real long story but essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this. read more

Unfortunately this is not a good review. My family and I will NEVER go back to Kolar Toyota in Duluth, MN. I purchased my vehicle from them a few years ago and always had such a great experience so when my mother started having problems with her car I recommend her to take it to them. What a mistake that was! Let me tell you why. The check engine light was on, it was showing EVAP codes, it was very hard to pump gas into causing the gas pump to click off, when you opened the gas cap you could hear gurgling, and a while driving you could hear a whistling noise. We brought it to Kolar Toyota and they stated code for evap purge valve/evap leak were popping up and that they found damaged lines located between the charcoal cannister and gas tank. Their words straight from the paperwork "Will need lines, suspect possible fuel tank issue, possible future canister failure from debris intrusion will need to fix lines lines/tank and reevaluate". The service advisor we were working with told us that the lines needed to be replaced but that they had to drop the gas tank in order to access the lines and that unless we wanted to risk paying another couple hundred dollars in labor on top of paying for the price of a new gas tank, that we should replace the gas tank now while they had it disconnected. With this information and under the assumption that we would be saving money in the long run, we decided to have it replaced. Over $2,000 later, we go to pick my moms car up and NONE of their repairs or replacements fixed a single problem. We brought her car back to Kolar for the second time and they discover the problem was actually the fuel tank filler neck. When we asked for a refund for the gas tank they replaced for no reason, they refused. We did not ask for a refund for the labor. We just wanted a refund the for gas tank itself. That alone was $874.09! that may not be alot of money for a dealership but it is to my mom! I spoke to the service manager and his reasoning for denying us a refund for the tank was basically that sometimes diagnosis of a vehicle can be a guessing game, that the mechanic has never seen a fuel tank filler neck fail and didn't think to check it and that we okayed the replacement of the tank. YES! WE DID! BECAUSE HAD BEEN CONVINCED THAT THIS WAS PART OF THE ISSUE AND IT NEEDED TO BE REPLACED. What would have happened if replacing the fuel tank filler neck had not fixed the problems either?! Would they have kept charging us for unnecessary parts until they found the issue?! If you look it up, the signs of failed fuel tank filler neck include: Check engine light (EVAP codes), difficulty refueling, and hissing sounds. I could have done a better job at diagnosing and fixing my mothers car with Google and a YouTube video! Take your vehicles elsewhere and save yourself time and money! Or fix your vehicle yourself, we wish we would have! read more

We love our Tundra TRD PRO! Jack Leneau/sales was so attentive and diligent in getting us into the truck of our dreams! The ENTIRE staff was terrific and I happen to know they just got a couple MORE Tundra TRD Pros at the dealership right now. Don't delay! Get one. They belong in your garage and on the road, not in the dealer's parking lot, and Kolar WILL TAKE GREAT CARE OF YOU! This is the Best truck ever, and we were devoted Ford 150 owners. Ask for Jack. :) read more

Kolar Toyota - Toyota Tundra TRD PRO Hybrid. - Car Dealers Near Me - Hermantown, Minnesota

After purchase and two attempts to repair my truck I just bought paid cash the brakes still do not work. one year later and no return contact from the owner as I was in direct contact with him. to dangerous to drive in the winter slide through intersections unless i put it in neutral as only the front brakes are work even after $1800.00 they did. why they sold the truck that way is beyond me. So after contacting the owner several times with no response I will have to take it to another dealer. Sad. I was going to buy an SUV also I had picked out but can not trust them anymore. Update to come. With photos as the dealer I went to said they it looked as if they did not replace the timing blet , water pump kit that I paid $1200.00 for I hope they did and they did nothing to inspect rear brakes. And did not remvoe any plus to change differential fluids as the dot were not disturbed. read more

I usually do not have my Toyota serviced at Kolar because I don't live in Duluth. However, on my way to a meeting in Duluth my windshield wiper flew off my car. I called Kolar, and they said to just come on in, they would take care of me. They had the part in stock. I was in and out in ten minutes. Even though this is a large dealership, they were friendly and helpful. I wasn't a stranger in a strange land. I highly recommend Kolar Toyota. When I am ready to trade in my current vehicle, this business will be my first stop. read more

My son was transferred to the area with military orders. He's very young and had never purchased a car before. I hoped that they would treat him fair and take care of him but they did not. The used vehicle they sold him, they promised was a reliable, great car -that had passed all their vigorous inspections and cleared by the service department-is now broke down just a few months later and needing a new engine and along with numerous other pre existing issues. The check engine light came on as soon as he drove off the lot and they lied to him saying it was just a computer glitch that they would fix. Now they refuse to help us and I think that is a shitty way to treat anyone especially our service members. Thanks for nothing Kolar Toyota! Don't shop here. read more

The staff was friendly enough, but in general totally got ripped off. Saw a used vehicle on line. Inquired, great communication, but then add the conversation moved towards going to see it the dealer started making documentation demands way ahead of need and then told me that they told me the price was non-negotiable on an overpriced car before I could even look at, when they certainly did not. According to the Carfax the car they had priced at 9999 was valued at about 8300. Upon looking at it and had a few questions mechanical parts and two obviously bad axles. Even in light of obvious minimum of $500 worth of work, they were less than pleasant at negotiating down 499. They knew I drove a long way (18 hrs) to look at it and took advantage. If you're looking to go see anything in their stock from a distance, DO NOT tell them where you're coming from. They will screw you. read more

I noticed that my credit card bill didn't match my receipt. I called and was told they now charge a 3% FEE for paying by credit card! This was not explained to me at the time but they claim there are signs "all over the place." I didn't see any. Bank fees are a cost of doing business and should not be passed along to the customer. read more

WORST experience ever!!! Today a van, that I ordered 2 moths ago and paid $1000 deposit on was sold to another person right from underneath me. Less than 20 hours of being notified the van arrived, Brian, Amanda and Jon sold it to someone else. And to add to the misery, just sent a text about selling it, now they will not return phone calls. Watch your back if you go to Kolar Toyota in Duluth, MN. read more

Kolar Buick is the best place in duluthmn area to service your car. Corey the service man is amazing, he is the best service manager anywhere and should be the general manager or made owner some day. He is always kind and easy going and never changes. Give him a xmas bonus and raise he greatly deserves. ! read more

Bought a 2017 truck, along with the best warranty offered, in Sept 2022. We like the truck and have had no issues except for....all lights on the roof started going out one by one and license plate lights stopped working. We thought they were just fuses and we would deal with them at some point. Then, in Nov/Dec 2023 the headlight went out. Went to replace it and realized all the lights are aftermarket. This was never disclosed to us or we may not have bought it because it's been a nightmare trying to get everything in working order. After reaching out a few times (no response), spending hundreds on parts trying to get it all to work, we finally stopped in to Kolar. They "didn't know" about the aftermarket wiring/lights and wanted us to take it somewhere for an estimate. They will only pay for half of the $3000 it will cost to restore everything back to factory. One of their reasons is that we bought it 1.5 years ago. Yep, it's been 18 months and the lighting issue has been going on for SIX of those months. Husband has left messages twice asking for a return call re: their offer (even stopping in once) and no response. Now we have a truck with only half of the lights working. I am now in the market for a new vehicle but won't even consider Kolar. My coworker warned me about them but I decided to give them a chance. Listen to people when they tell you how horrible a business is to deal with!! I wish I would have. read more

This dealership is great all the way up to the point of purchase. After the purchase, not so much, my family had a vacation to go on to attend our Niece's graduation, but we couldn't go because the vehicle we purchased wasn't registered in our name until weeks after the purchase was made. They failed to do their part, and we missed the graduation, and they don't care. They even took their time getting the plates to us knowing we were a week behind because of their inept ability to file the paperwork. When I spoke to the manager, he spent 25 minutes explaining that there might be a leans against the vehicle and they need to make sure those are satisfied before we can get the plates. Yet they still sold the vehicle to us. Stay away from this dealership, there are plenty of other places to purchase a car without the issues the management at Kolar Toyota causes their customers without even the slightest care. read more

I had a great experience working with them! I worked with Todd Abrahamson. They were the nearest dealership within 500 miles getting in the exact vehicle I wanted and they stayed at work late for me when I made the drive up to pick it up, couldn't have gone smoother. Super friendly. 10 stars. read more

My boyfriend purchased a vehicle from Kolar Toyota a couple of years ago. Recently, he purchased a new truck from a different dealer and was looking to trade in his car from Kolar Toyota. The dealer ran a Carfax on his car and found that the car he got from Kolar has been in two severe accidents and has severe structural damage. He was NEVER disclosed this when purchasing the vehicle from Kolar. He paid way more than the car was worth & got a severely damaged car in return. He tried to contact the GM of Kolar for weeks now and they never returned any of his phone calls. He stopped in there, left paperwork and explained the situation to the sales manager who said someone would get back to him, and no one did. After weeks of calling Damien (the GM), he finally answered his phone. He claimed that they never knew of the damage (despite a "thorough" inspection). Please don't trust Kolar with your vehicle purchase. Either they have no knowledge of the history of the vehicles they are selling, or they go out of their way to hide the history from us. They have made it virtually worthless when it comes to any resell or trade in value and also let us drive off the lot in a vehicle deemed potentially unsafe solely to make a profit. There are so many better dealers out there. Don't go to Kolar Toyota. read more

When the time came for me to finally get a new car I came across a Toyota Camry at Kolar Toyota in Duluth that I wanted. Being from the cities, it was about a 2.5 hr drive for me up to Kolar Toyota. I called first to see if the car was still available and worked with Nicole J. She was extremely helpful in getting me more information. She then directed me to Todd Abrahamson. He was an absolute pleasure to do business with. He was able to pre approve me before hand and have the car detailed and ready to go Saturday morning for me when I got there. Bill Seitz then sat me down and went over every option with me. If your in line for a car check these guys out. High recommend each individual I mentioned. read more

First thing we loved was the friendliness. Jade was excellent and answered every question we had with knowledge and honesty. Didn't try to over sell to us. Made us feel like we had the choice which felt good. Would definitely buy at kolar again. Thank's KOLAR!!!!!! read more

walked in to see about leasing a vehicle, sales person was extremely rude. didn't tell us to come back, just told us he had no cars, and sent us on our way. Rudest sales person I ever dealt with. read more

I wish I could give this place a 0. They sold me a car with 69,xxx miles on it and at 70,xxx miles it was found to need a new engine. When I called warranty, they said it was pre-existing. When I told Kolar, they refused to call me back for a while and then told me it was impossible to deem it as pre-existing. They took advantage of a person who was new to buying cars and the communication was overall poor. read more

We had a great experience buying a new vehicle at Kolar! The best part of our experience was our sales professional, Jared Graun! He was very knowledgeable, friendly, enjoyable to deal with, and not pushy or arrogant. we appreciated that since one of our least favorite things to do is deal on a new vehicle. Highly recommend Kolar Toyota! We will return the next time we are looking for a vehicle. read more

Terrible sales associate! My husband and I are buying a 2022 Tacoma. The female sales person (I am a woman and know what we go through! I also am a GM of a body shop) could not tell my husband the dealership options added to a new truck... she could not answer ANY of his questions so I got on the line. I asked and she was RUDE and to be frank she did not know what she was talking about...embarassing! The staff needs knowledge and training... how am I/we expected to invest over $48,000 with a person we cannot trust? I/we will be taking our money and going on a waiting list for a new truck from someone that has knowledge of what we are buying. Sorry, but women MUST know what they are talking about in a "man's " industry to be taken seriously. Coming from a woman who has been there this was shameful! read more

Good luck! I'm buying a 2022 Toyota Tacoma asking about options and the woman I talked to couldn't answer any of the option package questions and was a sales associate. I'm a woman too.... You need to know what you are trying to sell to have a sales job! I will take my business elsewhere that has as educated staff! read more

I needed a new headlight for my Prius, and since I was heading up to Duluth -- I called them for a quote. They were over $100 LESS than a Toyota dealership in the Cities -- so yeah, I made an appt. During the appt they found the one serpentine belt to be extremely cracked - - so they recommend to replace. (They showed me the belt, and it's amazing that it's held up for 144k miles.) BUT....what impressed me was: a) I was able to get a morning appt no problem b) they only took 45min to replace the drivers headlight and belt c) they STILL were less expensive than what the dealership in the Cities was going to charge Friendly service, fair prices for authentic Toyota parts. I can't guarantee, but I also think they have some type of complimentary shuttle service - - cause I heard several other customers state that they needed a ride. Oh, and if you check in on your smartphone on yelp - - you get a $5 discount on an oil change. read more

I bought my car from Kolar Toyota in 2011. They were the place I turned to for a urgent tire repair before heading home to St. Paul after the Thanksgiving holiday. They fit me in and replaced it in a timely fashion. Thank you so much! read more

My husband and I were heading home from the North Shore to Minneapolis and discovered we had a tire that kept losing air......luckily we found Kolar Toyota in Duluth and they got us right in. They found a nail in our tire, patched it up and sent it on our way, all for a surprisingly low fee. And they topped off our fluids to boot, all with a smile. Can't beat that. Pat read more

Ted was our salesman and answered all of our questions. He and the finance team worked quickly to get us in and out (and into our new RAV4) in record time! They have even reached out to ensure everything is still to our satisfaction. We highly recommend them! read more

What an awful experience my son had at your dealership. He brought in hybrid Camry for a check and told your service he just had oil changed/ tires rotated so no need for this. Guess what?! Oil changed tires rotated for over $150. Also took your techs 2 hours to "discover " it's a hybrid. If I could give you a zero star I would. read more

Shopping for a new used car. Good service, lots of choices, low pressure.

Their staff was helpful and very informative. There was no pressure to buy and all my questions were answered. Easy company to work with, made me feel a priority. Would purchase from them again. read more

BEWARE: The owners and Mgmt of this second class dealer is only worried about making as much money as they can on YOU and do not care if your needs are not even close to being met on your purchase . They should be closed for deceptive business practices. Stay away at all costs. read more

Purchased a used Honda for over $19K in April 2015, traded in old car. Paid cash for Honda. After two months had not received the Title for the purchased vehicle. Called and asked and was told they had mislaid the paperwork because someone was supposed to put the trade in value on the papers, never did it and the paperwork sat on someone's desk for two months. Unacceptable. Say they will get paperwork filed with the state now but wonder what would have happened if I had not called. read more

Bought a used vehicle a little while back. the vehicle ran fine during the test drive and we liked it, so we decided to buy it. As we were going inside to do the paperwork they said they were going to wash the vehicle for us. After doing all the paperwork we were told to wait because they were still cleaning it, which I thought was odd. About a half hour later the car was pulled around front and we were given the keys. As soon as we started the car the check engine light came on and the car ran extremely ruff. The dealership offered to fix the problem as long as WE paid for the repair. After taking the car someplace else for the repair at half the cost Kolar quoted me it has been fine. I have my suspicion that some underhanded stuff went on while they were "washing" the car. It doesn't take more then 30 Min's to wash a car! Watch out! read more

While traveling needed a new 12 volt battery for a Prius. They squeezed me in without an appointment and got me back on the road. Friendly service. Comfortable customer waiting area read more

I bought 2 Priuses at Kolar. They have not needed much in the way of service but Kolar has done a good job when I have needed service.