Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

Carlos made this incredibly easy from start to finish. He walked me through everything clearly,…read morefollowed up once, then actually gave me space to decide without any pressure, which I really appreciated. When I came back to adjust coverage and explore bundling, he was fast, thorough, and found every discount I qualified for. He made the whole process simple and seamless. I moved forward with State Farm for my auto and added another policy, and I'll absolutely be going back to him when my home coverage is up.

I was a State Farm customer for several years and had an excellent experience with my previous…read moreagent in Denver, Lori Rickert. Her office was consistently responsive--someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill's office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere.

As a customer for more than a decade, I can attest that the client service is excellent.read more

Very competitive rates and have always been professional with me. I appreciate that they take the…read moretime to help me and always follow through with my requests. Thank You.

So happy I called!! Tawni is the absolute best! She walked me through everything and explained all…read morethat I was signing up for in detail. I have been getting screwed by geico for years and now I have better coverage at a lower price! Thanks so much Tawni!! If I could give more than five stars I would

If you're considering working with Lee Corbin at State Farm, think again. After my previous agent…read moreretired, I was reassigned to Lee Corbin. Unfortunately, my experience has been frustrating. A few months after the transfer, I had a question about selling my car and using a rental temporarily. I called his office, left a message, and never received a callback. I decided to visit his office two days later to get some answers. During the visit, I asked whether I would be covered under my existing policy while using a rental car after selling my vehicle. Lee Corbin couldn't give me a definitive answer. He kept using phrases like "Technically, it should work this way," followed by "You won't know until it happens," which confused me more. I left still unclear about the coverage for a rental car after selling my car, despite the common practice of a grace period for such situations. Hoping to get some clarity, I sent a follow-up email but received no response. Tired of the lack of service, I contacted State Farm customer service and explained the situation. They were apologetic and connected me to the Escalation Division, where I had to describe the issue again. The representative was sympathetic, apologized for the experience, and suggested I switch agents, which I quickly did. If your current agent retires and you are reassigned to Lee Corbin, I'd recommend caution. My experience suggests there might be a reason for such an unsolicited assignment.

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

My car was hit while parked. Ayers told me I had to wait till Monday to put a claim in. Linda told…read moreme I have full coverage, but no towing or car rental. I never asked Ayers for anything for years besides my ins card. Never was in a wreck that was my fault. Gave them my money all those years and didn't even try to help. SCAM!

Good and quick to give quote and can answer any questions you have. The staff is great as well if…read moreyou are shopping for insurance give them a shot.

After 16 years with USAA, I switched to David Simmons and it was the best decision I made for me…read moreand my family. Not only did we get a lower rate- believe it or not, but we have the best personal/customer service from David. No matter the day or time he is always there to answer and help. He is punctual, educated, professional, kind and will work hard no matter what the task. Hands down, from a home claim, and recent auto accident claim with my college kiddo... David was on the phone handling it all. He took care of everything for us so I could be there for my daughter- David knows this industry and he knows family. He puts yours first and that, I will pay anything for. No loop holes, no agents to repeat yourself 6 times to- just David! Thank you David for taking such good care of my family and I. You're #1 in AUSTIN!

David Simmons is a very good State Farm Agent. I have…read morereceived only excellent service every time I've had to make changes or file a claim. It's great to know that your insurance agent is there for you.

The last few years have been incredibly stressful concerning both "acts of God and Man"…read more Two years ago, our rental vehicle, a brand-new Ford Explorer, was destroyed by a hail storm, which also inflicted severe damage to our home. Three days later, our water heater caused a flood that affected half of our house. We had to vacate our home for six months. Greg and his team were there to guide us through the process, and State Farm took care of everything except for our deductible. In October of this year, we experienced a terrible car accident in Florida. We hadn't even made our first payment on our brand new car before it was totaled. We found ourselves stranded in the middle of nowhere! Once again, State Farm was there to assist us and help us recover. Greg Meyer and his team are truly a blessing. They have consistently supported us with family insurance, provided us with information, and connected us with the right people to assist us. I want to extend my personal gratitude to Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I may have overlooked. If you're interested in learning more about Greg, visit his website: https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything stated is accurate; he and his staff demonstrate it every day. I consider myself extremely fortunate to have had Greg and his amazing team support my family and me over the years. The past few years have been very stressful in regards to "acts of God and Man". Two years ago our rental car, a brand new Ford Explorer was totaled due to a hail storm, the same storm caused extreme damage to our house. 3 days later, our water heater flooded half of our house. We had to be our of our home for 6 months. State Farm was there to guide us through the process and take care of our every need. Our only cost was our deductible. In October of this year we had a horrific car accident in Florida. We had not even made the first payment on our brand new car, it was totaled. We were in the middle of NOWHERE! Once again State Farm was there to help and pick up the pieces. Greg Meyer and his team is a God send. They have always been there for us helping us with family insurance, getting us information and connecting us to the right person to help. I want to personally thank Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I have failed to mention. If you want to know more about Greg, check out his website. https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything is true, he and his staff prove it every day. I am one lucky client to have had him and his fantastic team help my family and me throughout the years. .

Kyle Massa is the man! He went over everything thoroughly and didn't rush me through my car…read moreinsurance. State farm has good claims coverage reliability also. He saved me $130 on my car insurance from one phone call!