Had another great experience with Mission Viejo Heating & Air and Brent. He arrived within the…read moretimeframe promised and was thorough in maintaining our HVAC system. He was patient in explaining the work being done, sharing new technologies that are available and answering questions (especially since our AC system is on the older side). The price was reasonable for the performed and Brent's expertise gave us confidence that our AC will work smoothly when we need it. I also appreciate how he took the extra step to keep our home clean by using shoe covers. We continue to appreciate the service that Mission Viejo provides to keep our HVAC running smoothly!

Required service in a timely manner given the recent heat wave. I called yesterday and Martin…read moreGarcia arrived within the agreed timeframe. He quickly identified the problem and resolved it in short order. Mission Viejo Heating & Air honored our warranty and resolved the issue at no cost to us. Great customer service and experience all around. Thank you so much, Dave G

I called Capistrano air and scheduled an inspection because our AC is old (works fine) but seems…read morelike no air flow upstairs. Someone came out and investigated - confirmed AC unit is working great and unfortunately the way our system is set up the airflows from down to upstairs. Not much they could do because of that unless we wanted to double check air ducts for leaks. I felt the representative was very honest.

Reasonable prices, excellent response time, professional, knowledgeable, honest. What more can we…read moreask? Our air conditioner HVAC unit stopped responding to our Ecobee thermostat yesterday. We called Capistrano Air and they scheduled a visit for today. They said it would be $95 just to come out for the inspection and the cost would be absorbed or waived if any work needed to be done. Jorge came out, listened to what happened, went up to the attic to inspect the furnace and found a fuse that had blown out. He replaced the fuse and was done within 15 - 30 minutes. Done. $145 out the door. I wondered if he could check our air conditioning unit to do any maintenance on it (which is what so many people say MUST be done once a year), and Jorge said that is not necessary. He said our HVAC unit is working fine and should be fine for the next 10 - 15 years! He said that the only "maintenance" that needs to be done is to replace the filters once a year (which is what we do anyway). He didn't try to upsell us on any unnecessary service or product. 5+ stars!

Summer is around the corner so I wanted to get a tune up for my HVAC. I inquired through yelp and…read moreit messaged 5 places so I just went with the earliest appointment. I had low expectations as my previous technician with a different company from last year barely did anything and did not even check our drain line inside the home. McShane was our technician and he's the reason I'm even leaving a 5 star review. He explained what he was doing and answered all my questions. He was respectful of the property, used shoe covers before entering, and asked permission before moving things around. You notice those little things when you've had a bad experience in the past. I would say the value is also worth it. It was $85 for the tune-up. I was obviously looking for something cheaper but you get what you pay for. Overall great service!! This company will now be my go-to for my HVAC needs!

I had a solid experience with Just Right Services and their technician, Brandon. They are punctual,…read moreprovide accurate diagnostics and offer fair pricing. We had a relatively complex HVAC issue that required a follow up visit. The owner, Drew H., was highly responsive and reliable from the very beginning of the project to the end. When a minor miscommunication arose regarding the labor charge for the final replacement part, he quickly stepped in to clarify. They honored their original promise and completed the work at no extra cost. It is good to work with a contractor that stands by their word, sticks to their estimates, and takes responsibility for the final result. Highly recommended for their professionalism.

Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had a new Daikin HVAC system installed and had new ductwork installed. Jack was original contact…read moreand sized the system. He was helpful by properly sizing to avoid buying two systems. The installation took two days. The crew was very professional. Tony explained the thermostats, show me the system and went through a thorough checklist before leaving. They did a good job protecting the floor and cleaning up after day 1 and day 2. Tony, Michael, Cris and Frank were professional and polite. We were very pleased with the outcome.

Having used J Martin for an AC tuneup few weeks ago, Shay let me know that there was asbestos in my…read moremom's attic. So we used J Martin to remove the asbestos and fully clean and sanitize the attic. The air ducts we're also old and and so we had them replaced and then lastly put in good insulation. The workers were amazing! This project took several days because I decided to have them also clean my attic and put in good insulation. Angel and Leo were there every day and were extremely kind, courteous, and professional! They did very thorough work and answered all of my questions and even took photos and video to show me the before and after. Very quality people you can trust to do the job right. On some days there were other workers, like John and Abraham, who were also very kind and professional We are extremely satisfied with the work and highly recommend J Martin.

Diagnosed our AC issue very quickly and offered a fair price for repair. Jake was very courteous…read moreand fast!

We called Apex to have them come over and repair both of our air conditioners both of which had…read moredifferent problems. Jake was excellent at resolving the problem quickly and effectively and he was extremely nice to work with. We're glad to be cool again and we appreciate Jake's great service!

My experience with this company was nothing short of AMAZING!! I'm literally In shock right now at…read morehow much integrity and professionalism they demonstrated. I had a bit of a touchy situation where a rodent got into my AC condenser outside and I had no clue how to manage it. I use Thumbtack to find a couple of contractors, and the first company came out and quoted me over $3K to clean my condenser and cleanup my air ducts, and tried to scare me into a $10K revamp of the entire system in my attic saying that the air quality was harmful to our health. I was a bit weary and decided to get a second opinion... Sydney contacted me from One Season, and assured me that they would be able to take a look and take care of the situation. She was extremely kind and understanding given my concerns. Aubrey was my technician and as I mentioned above, was just amazing. Helped me with disposal of the critter, cleaned out my entire AC condenser and told me he would include it with diagnostic fee, which technically he didn't have to do since the system was still working, so he applied that fee to the clean up. He still took everything apart and did an inspection and checked everything out for me to make sure it was running properly. Was very informative and educational and told me signs to watch out for as my system is approaching 20 years old. Did a full inspection of my attic system and did point out some things that I might want to take a look at in the future, but never once tried to push a sale, install, or upsell anything. As is normal with any maintenance company, he did introduce their maintenance plan to me which I welcomed since I know my system is aging. And upon signing up for the annual maintenance plan, he actually waived my diagnostic fee... so he didn't even charge me for my service call! I mean my mind was just BLOWN! Rodent gone... Check! AC condenser clean... Check! AC in good working order... Check! Things to watch for... Check! Peace of mind... CHECK!! I went from a $3000 scare tactic quote saying the air quality in my home being harmful to my family's health to an honest assessment of my home's system, and what I could expect in the next few years given the age of the system. I feel so much better now, and can also prepare myself! Thank you, Aubrey and One Season, so much for the amazing service and the integrity and honesty that you brought to this job. I am so very grateful to have found you. You've got a lifelong customer in me!! 100/10 HIGHLY RECOMMEND!!

Absolutely excellent experience overall. Very thorough, explained the entire process, no pressure…read moreor overselling, simply solid informative approach and solid service. I highly recommend! Thank you! Jeremy Verhines

The service, quality and value were all 5 stars! Smoked the…read morecompetition. Sergei is the man!!

Excellent workmanship. Great price. I showed my friends and neighbor after the installation. They…read moreare so impressed with the workmenship. I highly recommend this company.