I'm not one to give bad feedbacks but this is for everyone to be aware not to waste their money or time.
I went in here because it would be convenient for me since I live 2 blocks away. And I have also been very cautious with the reviews here and honestly, I haven't seen a lot of good feedbacks but I thought it was worth a try.
I came in for my consultation at first, a week before I got the treatment done. I was scheduled for a specific time (Which was around 12:30, as far as I can remember), which was a horrible experience just for a consultation. There were at least 3 of us waiting and none of her receptionists bothered to ask us what we were here for, it took about 30 more minutes before Andrea came out and and said she'll be right back, supposing she was buying food since it's justly that it was a time to grab lunch and take breaks, but why would you approve for an appointment at those times when you knew you wouldn't be able to attend to them? Walking right pass your clients?
Well, I didn't know what was supposed to be done and what skin problem I have in particular, all I know is that I wanted to get rid of the acne scarring that I have which aren't too many. So she had me in, and she really didn't tell me what she thinks I had. She started touching my face and told me, "Oh we have to do acne treatment."
I don't know if the reason was because she was having trouble speaking in straight English or if she just doesn't want to elaborate at all?
I asked her what it was and would it work for me -- considering that every type of acne is different and not to mention, people's skin type as well.
I believe, as a consumer, especially for serious matters like this and investing time and money to see good results, we would want more than just "oh this is what i'm gonna do to you." or "this is how much you're going to spend".
So I set an appointment for my first micro-needling session just to give it a shot since I was really desperate to clear my skin.
I came in 2 weeks later. She did the treatment but the most unprofessional thing they did? She was taking breaks in between because she was talking to her minions about who knows what. And you know how that hurt? She was obviously doing it for the sake of getting it done but not truly focusing on it. She was talking for half the time with one of her employees who came in the room I was in. It was beyond unprofessional but I just let it pass.
After the treatment, she told me the basics. So as a skincare enthusiast, I knew what they were so okay.. But when I called in her office the next day to ask her about what products am I supposed to avoid and would certain products be okay, she would just say "yeah, anything would do, whatever it is."
I had another session done 3 weeks later and the same thing happened, which was worse. She didn't even bother to ask me if it was okay that they were laughing that loud while she was sticking her laser treatment on my face. Such a shame.
Asked her a couple of weeks after as to why I've been breaking out again and why I haven't seen any changes, not a single bit. She leaves me on read on Facebook and only bothered to reply when I told her she lacks giving her clients the assurance they need. I understand it's different for every person, seeing results take time but I wouldn't want to come in here ever again. Poor customer service. Horrible professionalism. read more