Been going there since I moved here in 2013.They are good cleaners and really good tailors. Helpful…read moreand kind.

my first and last time ever going here. I'd HIGHLY encourage anyone looking for a tailor to go…read moreelsewhere, as you will undoubtably be way overcharged! The owner claimed that the exuberant fees were specific to "the area"- if I drove to a tailors 2 towns over, I would have spent less than half the amount for my simple alteration.

I tried to go to the highly rated Milrich, but waited outside their store for an hour at opening…read moreand no one showed up. I tried calling on several occasions to make sure someone was there before driving over, and no one ever answered. Couture was completely different. I called and asked how quickly they could turn around a dress that needed altering (a week, they said), brought my dress over, they did their measurements, and less than a week later I was picking up a perfectly tailored dress that cost $75. Cash only and due upfront, but they let me pay on pick up because I forgot to bring cash (oops). Will definitely come back!

I've taken a few things here to be tailored -- dresses, pants, etc. They do a great job every time…read moreand have helped to extend the life of some of my favorite things. Cash only biz - so know before you go.

The prayer shawl that I dropped off came back unacceptable. Not only were the stains still there,…read morebut new ones appeared. When I brought this to his attention, here are his answers; " It's old." (No it isn't") " I had sweat stains on it" ( that part of the shawl does not touch any place that sweats). He said he "washed it three times."Now I have other marks on my item that were not there previously. This was a horrible job and the customer service was non existent. No attempt to rectify the problem. Good luck if you use Royal Cleaners

So glad I found Royal Cleaners! I spilled red wine on my…read morenew camel colored Burberry wool blazer & was nearly in tears. I foolishly went on internet to see what to do. I poured water on the wine stain to dilute it. Then I had a big water AND a wine stain! I went on Yelp to find a good cleaners. Royal worked their magic & blazer looks new again! Fabio provided excellent customer service and bill was $11.50. I just can't recommend them enough. Thank you Royal Cleaners! (Maybe Il'll switch to white wine when I wear the fancy stuff )

Super-reasonable price to repair a $300 furniture cover. Can't even tell it used to be ripped.read more

On numerous occasions found my shirts after dry cleaned to still be semi wrinkle. I never said…read moreanything because I usually iron them. But yesterday on Thursday picked up my three pants I had dry cleaned (mind you none of them discolored) and when I received them, one of my suit pants had weird pinkish discoloration. The lady was not the "boss" so I left them there for boss to look at, and this morning spoke to owner/boss, about discoloration and he told me it wasn't him or his common fault and they were "due to sweat (from me). I told him the discoloration was not there when I dropped off, and gave me look as it was (basically saying I'm lying). So refused to acknowledge damage and restoration. Obviously last time I do business with them, and I'm out of a suit!!! Disgraceful indeed. And I noticed he must of tried to do something to get out because you can see in picture I took, it appears to be a wet ring around pinkish area. Both legs have discoloration. He had to insult me on the material my pants were (polyester and wool mix) and that's why discoloration as well.

I brought a pair of expensive curtains from Anthropologie here to be hemmed. The difference between…read morethe two curtains is 3 inches, totally uneven and extremely noticeable. And it cost over $100. So upset.

I've traveled extensively on both coasts mostly in major cities, and the one thing I miss most is…read morethe charm and feel of a small town. I happen to be visiting friends in Concord and had an event that I needed to attend. I really wanted to showcase a stellar outfit for this occasion, and I found this incredible dress at Copley at Neiman's... ALAS it was 2 sizes too big!! Since it was on sale I couldn't leave it at the store and bought it with the mission of bringing it to a magical tailor. My friend recommended Village Cleaners as the first stop- she raved to me about their services as my friend had her wedding dress cleaned and altered there. K.C. the owner of the shop is Korean (Koreans are the sweetest people ever!) and she's as honest as they come. She was asking me what the dress was for- clearly I loved it bc I bought it 2 sizes too big and offered great suggestions in how to fit the dress properly to my body shape. K.C. was good about being transparent with cost and timeline, and I truly felt liked she cared :) The whole fitting experience at Village Cleaners was beyond what I expected- you normally get that kind of attention and kindness if you're spending a lot of $$$$$ in places like L.A. and NYC and even then it's not quite authentic. Since my dress (which by the way received so many compliments), I have returned with my dry cleaning, and found equally great quality. I just wished I lived in Massachusetts so I could return more frequently to get this service! Sigh!

I had such an amazing experience here! I brought in my prom dress to be hemmed, and they did an…read moreabsolutely perfect job. I was really nervous because the dress was delicate and needed to fit just right, but they were so professional, kind, and detail-oriented throughout the whole process. When I picked up the dress, it fit like it was made for me. The hemming looked flawless, and they finished everything on time, which made prom prep so much less stressful. The staff was also super friendly and made me feel confident leaving such an important dress with them. I got so many compliments at prom, and I truly felt beautiful wearing my dress thanks to their work. I would definitely recommend this place to anyone who needs alterations or dry cleaning -- especially for special events!

Bright Kleen? Well, why go anywhere else? Best home town cleaners, never had an issue with them in…read morealmost 30 years. On site tailor. Deliver what they say. Place is fast, easy, on point. Zero negative comments.

I had an unusual request. My husband recently had his foot and part of his calf amputated. His pant…read moreleg needs a zipper so he can open the pant leg from the bottom up. This gives him access to his prosthetic and makes it easier to get the pants on/off. I took the pants to Lee's Tailors and there were 2 women at the desk. I told them I needed a zipper in the pant leg and showed them where (inner seam). One of the women thought that was hysterically funny - not sure why. She laughed and laughed, and then went in the back. A bit disrespectful, but whatever. The other woman was nice and respectful, showed me what she would do and how much it would cost. The pants were ready 2 days later, and they're perfect. They collect payment up front, and give a ticket for picking up. They did a great job.

I came to Lee's Tailor for the first time as an adult after having my prom dress altered here as a…read moreteenager. I ordered a floor-length gown to wear to a wedding, which required hemming. I came in around 11 am on a weekday and was immediately greeted by the staff. The measurement process was quick and efficient. The staff had me pay up front and set a pick-up date, then I was on my way. I felt that the price was fair, especially having gotten similar alterations done at other tailors in the area. I told the team that I just needed the dress back within 3 weeks but they told me that it would be ready within 2-3 days! My dress was ready on the agreed-upon date and the hemming was well done on all layers. If you live near the Natick Mall and require any hemming work on your clothing, I would recommend checking out Lee's Tailor!

This business needs a refresh on customer service. I was greeted by a male staff member who was…read morerude from the beginning. When I picked up my item it was expensive and yellowed. When asked about the yellowing they proceeded to insist it was how it was dropped off. The item itself cost less than what was charged. I would not recommend this business based on cost and customer service.

Had my coat dry-cleaned and was charged $80!!! My other jacket was charged $40!!. This place is…read moregetting to be very very very expensive!!!!