Very disappointing. More than 1/3 of dryers do not work, though they are not labeled. Messy and…read moreunkempt. Some washers seem to work. Count your coins at the change machine, though.

Neutral 3 star rating because I didn't stay…read more I wanted to wash comforters and sleeping bags but they no longer allow self-service for these items. The review from 2016 is out of date.

I've been bringing my dry cleaning here for years and have always received excellent service…read more Every year I bring my coats in to be cleaned and every time I pick them up they always look like I just bought them. I'm honestly surprised that I'm the first person to review this business on Yelp. For anyone thinking about bringing their clothes here, I would highly recommend it!

They packed up, left and had all of their customers clothing picked up and removed. No warning, no…read morephone calls no explanation. Our business suits, shirts gone with zero communication before or after. Was a customer of theirs's from the day they opened in West Concord. So much for loyalty.

I needed a very difficult dress tailored in 2 weeks time. She worked so diligently and even called…read moreme to discuss ways to work the dress to my liking. The dress turned out incredible and the entire experience was more than I could've asked for.

The tailor here is a lovely woman. Very friendly and kind hearted. The quality of work is done well…read moreand for a week's notice I was happy with that I got back. For the record, I asked for a dress slit to be sewn, and three layers of dress to be shortened. The cost was $140. This price seemed like a lot to be hence the three stars. The shortening of the dress was maybe 4-5 inches. I just feel like $140 is way too much. In the end, the alteration cost ended up being close to double the cost of the dress price!

Nice dry cleaner. The owner is always there and has a can do attitude and wants to make sure that…read moreyou are happy.

Dropped off shirts for cleaning and I insisted that 4 linen shirts be washed. (I have washed these…read moreshirts on my own with no problems) When I picked them up I was charged for dry cleaning, four times the amount if they had been washed. Owner refused to admit that I said I wanted them washed even though she acknowledged that when I dropped shirts off. Will never do business with them again. Filing complaint with credit card provider. If I could rate them "0", I would.

I am not a big dry cleaning user, but the alterations I have had done, and the dry cleaning, have…read morebeen very good. Nice friendly establishment.

I left my new, unworn, expensive Eileen Fisher skirt to have the waist taken in. They said they…read morefound a moth hole and would fix it. Then they found another. I do NOT have moths in my house. They said they didn't either, but another customer must have provided one. Both holes were near the waist, so they would be covered by a sweater. **When I got home I found another moth hole the size of a quarter in the middle of the back!!! **I am having trouble getting them to respond with a reasonable settlement offer.

I've been a customer of both the cleaners & the alteration service, for several years. Quality of…read morework has been great. I've never had a problem like some people mentioned here. The gentleman who's the owner is fairly quiet but polite. A few years ago I left them & went to Zoot around the corner. Zoot looked cool with the conveyor belt & ability for consumer to drop off their clothes at off hours. After several trips their, they ruined a really nice jacket I had. No live person was available so I called the costumer service. They didn't take any responsibility, they did t even apologize. I was done with Zoot & came back to Concord Cleaners.

I never write bad reviews because I'm fortunate to get good service most of the time but I'm…read moreappalled as to how racist and rude the owner of this store is. He has 2 spots for his business and one he parks in so he got irritated that My niece parked in his spot for a second and due to all the snow she didn't see the sign and made a mistake. The owner came into Starbucks and berated me infront of all the customers and then I tried to move my car and another customer of the dry cleaner store who was looking to park there started yelling at my niece as well. We called the police and they are familiar with this owner because others have called in when he physically assaulted a customer for parking in the spot! This is not professional and no one should take this crap from him! I suggest everyone boycotts his store and his store should shut down!

Avoid this cleaner!!!!! I took over a thousand dollars worth…read moreof clothes here to be dry cleaned only to have the clerk tell me that they gave my clothes away. The clerk was rude, offering no apologies, and remained on the phone while shrugging me off.

Always friendly. Always remember my name. Have returned cuff links we accidentally left in a coat…read morepocket several times. They also have done minor repairs (buttons/hems) for us.

The old owner was fine. I had been going there almost 30 years. The new owner will scam you…read more I took in 5 sport coats to be cleaned. I counted them out on the counter _ "one, two, three..." in front of her . She gave me a claim tag that read $60. When I went to collect them she said, that "there were 5 jackets, not 4, and therefore the bill will be $80". First of all, in Massachusetts retail law this is illegal. Even if it were true, it's her mistake, not mine. Second, do the math: how would a fifth jacket raise the bill by a third? It's not worth fighting, as there are plenty of dry cleaners, so I paid and left. She scammed a well known local resident for $20. Life's little victories.

The drop off laundry service is amazing! Remember to bring tip money. She did a great job.read more

Here today! I needed…read morea dry cleaners and Yelp recommended Winn Street Laundry, it was within 2 miles of my hotel so perfect. Winn Street Laundry does their laundry on premise but they send their dry cleaning out. I'm not use to their prices, they have a minimum weight and Jezzzzus, their prices was astronomical! I asked how much and gasps behind me for asking and the lady at the counter "This is Boston" look and their awards let me know YOU WANT YOUR CLOTHES DONE RIGHT, SCREW THE PRICES. $7 freakin dollars for a single shirt? It was either my ego that agreed, determined to look Winn Street Laundry starched down and pressed or didn't wanna look cheap and couldn't afford their services. I said out loud "Good grief, I pay $2.79 in Houston for a man buttoned down laundry, heavy starched shirt". I felt the evil eyes trying to climb my Psalm 91 hedges of protection because one of the two tunnels here was closed due to construction and the traffic put commuter's at least 30 minutes behind and in traffic. These Bostonians need to fire up a joint which is legal here and CHILL OUT:)))) Anywho, my dry cleaning was superb and the heavy starch I requested cut my neck and was ready before time. My shirt collars was white so I had not a one complaint for my HARD earned mula. I received a text when my clothes were ready along with a reminder of the price, I like that. I learned a valuable lesson from Winn; order some white polo's from Amazon, buy Spray n Wash along with spray starch and save that money for 2 16 inch bundles of human hair:))) Here today! There tomorrow!