Dear Constellation Hospice Team…read more I am writing to express my deep concern and disappointment regarding the care my mother, Lucille Cleo Day, received in her final days at Norway Rehabilitation under your hospice services. My mother was 93 years old and had been under your care since March 5th, 2025. On July 11th I received a text (copy attached) informing me that she was not likely to survive the day. When I arrived at her bedside at 10:30 AM, I found her in obvious and intractable pain, as evidenced by her crying out "it feels like there is a barrel on my chest", "oh my god my back hurts so bad" as well as facial grimacing and moaning. Although the Norway Rehab Medical Director, the Assisted Living Director and your Social Worker were all present or involved it took more than three hours to get her morphine order adjusted to provide the relief she so clearly needed As both her daughter and a retired hospice nurse, I found this delay profoundly distressing and unacceptable. In the most critical hours, when comfort and dignity should be the absolute priority, there appeared to be a serious breakdown in communication and coordination within your hospice team. The failure to manage her pain in a timely manner was not just a clinical oversight, but a deeply personal and emotional wound for my family. I fully understand the complexity of end-of-life care. But these very complexities demand clear protocols and responsive communication, especially when a patient is actively dying and suffering. I urge your agency to carefully review this case and use it as an opportunity to reflect on your internal systems. Families place their trust in hospice during the most venerable and emotional moments of their lives. My family's experience demonstrates that improvement is not only possible-it is necessary. While I am grateful for a few staff members who showed genuine care along the way, the overall experience in those final hours left me with sadness and regret. This letter is not written in anger, but in honesty. I hope you take it as constructive feedback and a reminder of the sacred responsibility your agency holds in these moments that can never be redone. Sincerely, Rhea Kennelly Daughter of Lucille Cleo Day

Flexibility with schedule. Family always comes first. Caring management. And teamworkread more

My brothers and I went to this business for help figuring out what to do about our family members…read moreevolving memory issues. They showed the highest form of business integrity by providing us with several consultation style phone calls free of charge. In the end it was suggested that we use a service that was a little closer to where our family member is located. They were able to link us with this other, un-affiliated business, after bringing that business up to speed about our circumstances. I found this to be of excellent character because rather than just take our money, they pointed us to the best possible option for our family. In addition, their staff was friendly, knowledgeable, compassionate and sensitive to our situation. These are all traits that one seeks in such a delicate time as we are faced with as a family. While it is honest for me to say that we did not actually use their services directly, everything about our interactions with this business deserved the five star rating we have awarded them in this review.

From the owner: In home non- medical care, Transportation, companion ship, meal preparation, med remindersread more

I cannot thank Edie and Berta enough for the compassionate care they gave my husband who was a…read morehospice patient. They both were professional but at the same time quickly became part of our family. Hospice care is intense, personal, and traumatic for the patient and those who love them. Edie and Berta seemed to know our needs, sometimes before we understood them. It was so comforting to have the nurses with knowledge of the hospice process in our home. Both Edie and Berta worked in conjunction with Androscoggin Hospice Care. My husband and I were so thankful to have Edie and Berta implement the care plan down to the last detail. My husband is gone now, but I will consider Edie and Berta lifelong friends. I highly recommend them to anyone needing hospice care.

Heather Curtis, and her team at Curtis Care, provided care and concern beyond my family's greatest…read moreexpectations. We hired home care workers to provide meal preparation and driving services and generally assure that my relative was safe. His condition was deteriorating but he wanted to maintain as much independence as possible and be in places he loved. But we received far more than that. Workers responded to his desire to 'explore' the area and look for new places to sit each day. She helped him move residences. We received comprehensive reports of the visits on the family home site; listening to a description of his day and changes in his condition was helpful in deciding how to proceed with care. We received phone calls when there was a concern that the workers thought needed to be addressed quickly. Phone calls often lasted for 30 minutes. Heather was willing to deal with several different members of our family. She responded quickly to emails from the family.With great skill, she communicated when she thought additional assistance was needed, when John's condition was changing, when she thought he needed a different level of care. Heather cared about and respected John And I am confident he knew that and benefitted from the sense of being treated like a person, not a patient. She was our eyes -- and we got 20/20 help. I cannot find words to thank her or to recommend her. You will not be disappointed. Thank you Heather and team.

From the owner: Home care service provider, offering physical and cognitive assistance and supervision,…read morehousekeeping, meal preparation, errands, appointments, and transportation.

The caregivers know what they are doing, it's not their first rodeo. Each caregiver brings their…read moreown personal strong points and each has related very well with my dad. Their first concern is my father and his safety and if they have questions they ask them. They communicate well with the family and stay in touch with Home Instead.

From the owner: Home Instead provides home care services for older adults anywhere in Cumberland County, ME…read more Services include: Personal care, Respite care, Parkinson's Care, Alzheimer's/dementia care, Outpatient care, Short term recovery, Long term care, companionship and socialization, Incidental transportation, medication reminders. Call (207) 839-0441 for your free home care assessment.

My aging mother in York Maine needed in-home care as she got near the end of her life. My brother…read moreand I spent a lot of time evaluating possibilities, and chose Seacoast At Home Care in nearby Kittery, managed by Jan Scanlon. It was the right choice. The people from Seacoast At Home Care did a truly great job of taking care of our mother at the end of her life. We chose to get 24x7 care, which required a crew of 6 to 10 people. Every one of them was great. Mother liked them a lot. Other family members liked them a lot. They were very professional, very nurturing, and very good to her. If you need in-home care for any reason, especially for an elderly person who no longer can take care of themself, I highly recommend Jan Scanlon and her crew.