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    Andwell Hospice House

    5.0 (1 review)
    Open Open 24 hours

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    9 months ago

    Helpful 14
    Thanks 7
    Love this 9
    Oh no 3

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    Constellation Health Services

    Constellation Health Services

    3.0
    (2 reviews)
    2.1 mi

    Dear Constellation Hospice Team…read more I am writing to express my deep concern and disappointment regarding the care my mother, Lucille Cleo Day, received in her final days at Norway Rehabilitation under your hospice services. My mother was 93 years old and had been under your care since March 5th, 2025. On July 11th I received a text (copy attached) informing me that she was not likely to survive the day. When I arrived at her bedside at 10:30 AM, I found her in obvious and intractable pain, as evidenced by her crying out "it feels like there is a barrel on my chest", "oh my god my back hurts so bad" as well as facial grimacing and moaning. Although the Norway Rehab Medical Director, the Assisted Living Director and your Social Worker were all present or involved it took more than three hours to get her morphine order adjusted to provide the relief she so clearly needed As both her daughter and a retired hospice nurse, I found this delay profoundly distressing and unacceptable. In the most critical hours, when comfort and dignity should be the absolute priority, there appeared to be a serious breakdown in communication and coordination within your hospice team. The failure to manage her pain in a timely manner was not just a clinical oversight, but a deeply personal and emotional wound for my family. I fully understand the complexity of end-of-life care. But these very complexities demand clear protocols and responsive communication, especially when a patient is actively dying and suffering. I urge your agency to carefully review this case and use it as an opportunity to reflect on your internal systems. Families place their trust in hospice during the most venerable and emotional moments of their lives. My family's experience demonstrates that improvement is not only possible-it is necessary. While I am grateful for a few staff members who showed genuine care along the way, the overall experience in those final hours left me with sadness and regret. This letter is not written in anger, but in honesty. I hope you take it as constructive feedback and a reminder of the sacred responsibility your agency holds in these moments that can never be redone. Sincerely, Rhea Kennelly Daughter of Lucille Cleo Day

    Flexibility with schedule. Family always comes first. Caring management. And teamworkread more

    Beacon Hospice Care, an Amedisys Company

    Beacon Hospice Care, an Amedisys Company

    5.0
    (1 review)
    25.5 mi

    We were looking for hospice care for our Dad in late 2021, after having just experienced very poor…read moreservice from another hospice provider in the area. (The first company didn't return our phone calls, even though we made it very clear that we needed help right away.) The staff at Beacon Hospice, on the other hand, helped us immediately, understanding that time was of the essence. Within a single day, they had answered all of our questions, ordered a hospital bed, conferred with our Dad's doctor, and taken care of all facets of his care, making it possible for us to spend more time with Dad. They visited him every day, kept us updated, answered our questions, and were available to us 24/7. We couldn't have asked for a more efficient, communicative, and sensitive staff. They were wonderful to work with and gave us the exceptional service we needed during such a sad time. I recommend Beacon Hospice wholeheartedly.

    From the owner: We provide high-quality hospice care in Augusta, wherever you call home. Hospice care gives people…read morefacing a terminal illness comfort and a better quality of life. Your personalized care plan may include nursing care, pain and symptom management, hospice aides, emotional and spiritual support, and more. We're here for you 24/7, with a strong commitment to quality and patient satisfaction. We're also here for your loved ones, offering social work services, respite care and bereavement counseling. Hospice costs are usually 100% covered by Medicare, Medicaid and private insurance for eligible patients. Tell us your goals and wishes. We're listening. Call us today to find out how Beacon Hospice Care in Augusta can help.

    The Gosnell Memorial House

    The Gosnell Memorial House

    3.0
    (2 reviews)
    36.7 mi

    They sent my aunt 23 papers on 1/23/2026 of another person's Hospice medical papers. We don't want…read moreanother person's papers, my aunt got my dad's medical papers for me so I can tell what happened with my father. These 23 pages include the strangers deeply sensitive information such as SSN, DOB, home address, etc. They also failed to give my aunt my all of my dad's medical papers, 23 were missing in the envelope. I am concerned that some of my dad's papers were sent to someone else outside the family.

    It might seem odd to review a hospice facility, but really why not?…read moreWhen it comes to the end of life, there is so much that is taboo, so much sadness, so much pain. The staff are here to help you and your loved one transition as peacefully as possible. Each room is large and equipped with a small fridge, microwave, giant bathrooms, a fold couch, a fold out chair, a cot and air mattress. Want to bring a pet in see your loved one, have at it. As a matter of fact, bring whatever will help you and your loved one settle in. There is a family kitchen with cookies, coffee, tea and water but no vending machines. There is a living room with fireplace, family meeting rooms, an outside patio with a grill, a walking path and smoking area. There are boxes of tissues everywhere. There are therapy dogs, for you as much as the residents. The house is settled in a residential neighborhood that is quiet. There are no visiting hours, you can be with your loved one on your time. The doors do lock at 8pm, but you just need to ring the bell to be let in. The staff will talk you through each and every step of this journey. They are here to guide you and assist your loved one. They are kind. They are patient. If you need a facility like this, this is a great place to be.

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    Living room
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    The Gosnell Memorial House

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    Andwell Hospice House - hospice - Updated August 2026

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