OK, so I am a nobody (exactly how they treated me). This new owner really needs to get a grip on…read morethe staff. An incident happened when I brought a very expensive car here for service. Fast-forward: My car was destroyed, and the service manager (unnamed) was unbelievably rude and dismissive! After they've destroyed (totaled) my car during service I was offered a pittance and asked if I'd like "anything on the lot that they could get me in to" What an insult!!!! So (stupid me) I gave them another chance with a lincoln I had purchased elsewhere... For a simple inspection sticker, an oil change, a tire rotation, and an alignment (on 4 different occasions) I was told (after driving one hour to get to this delership) that their "quick lane" doesnt do anything on Saturdays other "than what was already there" OK so what time did the others get there? "Oh they were already here." Just don't bother to go here. They will not help you. I've met the owner he's a nice guy on a fast train to nowhere because of the incompetent staff. Yes I realize I'm only one person... but I can tell the accurate story.

About 8 or so months ago I had and oil change and tire rotation which the service center failed to…read moretighten my lug nuts and I about wrecked on the interstate. Fast forward when I needed them to only check to see why my service engine light was on ( didn't request them to fix it just let me know what was wrong and I would make decisions from there) and they didn't have anyone who "had the time" to do this. First of all the process takes less than 5 minutes and second I had an appointment that I booked and they tried to reschedule me via email versus picking up the phone and calling. Poor customer service at best. An if I was to ever purchase a vehicle from this organization I would have to find a different place to have it serviced.

My husband and I have bought many vehicles over the last 40 years, buying a vehicle from Ramey…read moreChevrolet in Richlands, VA is the BEST experience we've ever had. We worked with Freddie and RJ, both were so easy to work with. They listened to our needs and got us into a vehicle that was a perfect fit. We are so thankful we went to Ramey in Richlands, they go above and beyond!

Ramey Richlands had a vehicle we thought might meet our needs so we contacted them and worked with…read morea salesperson by the name of Freddie Elswick. I don't very often take the time to write reviews, but he and the entire team at that location were just the nicest, kindest folks we have dealt with in many years. They weren't the least bit pushy and never used what we call sales babble - just down to earth professional and accommodating in every way possible. Although this sale didn't work out (no fault of theirs), my husband and I both said we would love to be able to work with them for our next vehicle purchase. They did everything they said they would do - and that seems to be rare in the car sales world today.