We like this place's custard and staff onsite! We've been here many times over the years but today I needed to put up my review. 5 stars for the service. Young people in service are undervalued! 5 stars for the Ooey Gooey concrete and Oreo milkshake. 1 star for making a young staff member take orders outside in 9 degree weather tonight! 1 star to not enabling managers to take care of their staff or feeling liked they'd get in trouble for bending the corporate rules; I spoke to the window team member and learned there is an Andy's corporate policy that if there are 3 or more cars in line, the staff are required to go outside to take orders. Please consider the weather and update this unsafe policy! read more

Andy's Frozen Custard - Oreo milkshake and Ooey Gooey concrete - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

Amazing custard , fast service. Can't keep my kids away from it . It also as a nice back to chill and eat your custard.

We really enjoy Andy's. I only wish they had indoor seating. I also appreciate that they can still make my summer favorite. The staff listens and helps me with options. They are patient with a car full of kids. The ambience decor and outdoor seating is nice. read more

Got a small and a medium lemon bar concrete. It was very good and had been waiting to try it. I was very disappointed on the price. It cost me $16.00 I feel that very expensive read more

Every time we come here it's always an incredible experience. It's a little on the pricy side. But, trust me...it's worth it. Everyone is always super sweet! They're a little on the slow side. But, once you receive your treat, no matter what you order. It's always a creamy, dreamy treat from the moment that you taste it to the last drip. So, head on over to Andy's. You won't regret it! read more

Loved my ChiRazz concrete! Service was fast and courteous. Andy's always does a nice job.

Service was terrible, waited at the front window for 25 minutes until I ordered, not knowing my order would come out 30 minutes after I ordered! This is unacceptable, at least tell us it's gonna be a while, they didn't have any interest in serving us. read more

The service was very fast. The order taker was professional, friendly and courteous. This is frozen custard but they call it ice cream for simplicity. This was our first or second visit. The quality if the ingredients is very good. The vanilla ice cream is delicious. I had a hot fudge sundae and it came with a cherry on top. So awesome! My wife had two different flavors on a cone. She loved it! This is a great stomping ground to get your fix on a hot day! Or any day for that matter. They are well staffed and eager to please! read more

Andy's Frozen Custard - the front of the building - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

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I have no clue why anyone would give less than 4 stars! Phenomenal custard with loads of options for toppings, friendly staff, and plenty of seating on a normal night (gets packed on weekends)! Love this place! read more

I love the ice cream but I'm very confused by the size structure of the cones. I remember ordering a vanilla cone previously and it being like a tower of ice cream. Today I ordered a small cone and was asked if I wanted one scoop or two? I don't know why I was asked that as I thought ordering a small was all I had to say. Well we paid $3:39 and the cone I received looked like one baby scoop of ice cream. No longer a tower but rather what it would look like after half eaten. Has the ordering process changed and now it is based on scoops? If so $3.39 for what I received is too much money. I will think twice before going again. read more

Ordered 3 small Rico shakes. Total cost 24 dollars and change. I enjoy these shakes but am really disappointed lately. All 3 cups were 75% full. Not the first time this has happened. Starting to become a rip off. Too many options in this area to want to come back. Will not come back. Ever. read more

Andy's Frozen Custard - Small rico shake. - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

We went to Andy's wanting a little treat, I ordered 4 small cups with 1 topping each, when she said $34, I paid and then asked for my receipt. They rang me up for 5 items(which the lady corrected for me). After we were handed our ice cream I asked "these are small cups?" She said yes, our smallest concrete. I didn't order concrete mixers, we ordered small scoop in a cup! Employees need to be trained in the difference. read more

Andy's Frozen Custard - Our giant cups of ice cream that I paid WAY more than I wanted too! - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

Yum yum. So much better than Culver's. Their chocolate custard was rich and creamy. Great flavor. Loved the waffle cone. Very clean looking place. read more

GENO! Kid needs a raise, exquisite service!! He gave us a great recommendation when my friend was having a breakdown about what to get :) he recommended the James brown, fire combo !!! geno deserves a raise. read more

The ice cream here is great, but the service still needs some work. We went through the drive-thru and the total was a couple of dollars and 23 cents. I handed over $10 and got most of the change back. The cashier then asked if I wanted the coins, too. Since it was 77 cents and not a couple of Pennie's I did. She then reluctantly had to open a new tube of dimes. Why even ASK if I wanted all my change back? read more

Custard was good but the service left me feeling gross. The girl who took our order was leaning against the building and didn't even stand up to did not greet us. She got our order wrong (probably because she couldn't hear me from 10 feet away), and when we received the incorrect order, they then charged me the difference to make the correct one, and then the girl who took our order told the cashier to make us give the incorrect order back. It was just odd, and very off putting. There are better places that make you feel more welcomed. read more

Absolutely delicious! A walk up custard shop that couldn't be any more delicious! Out front is a large menu to view while you wait your turn to order at one of the three walk up windows. I am pretty traditional so I ordered a kids size (I promise the kids size is plenty even for an adult) hot fudge sundae with pecans. The vanilla custard was rich and creamy, topped with the right about of hot fudge, sprinkled with fresh roasted pecans, and dawned with two cherries. Even if you don't like pecans, I suggest you get them anyway-they're that good! My pup, Oliver, enjoyed his visit to Andy's with me and scarfed down the "puppy cone" (sample cone) they gave him. He definitely would like to come back and so would I! read more

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This has to be my new favorite dessert go-to! Each thing I've had was so good & it's nice that they're open so late. They are pretty pricey though, but it's great for an occasional treat! read more

This location of Andy's just opened earlier this month. They have one big menu in front and plenty of seating. There's no indoor space so you can choose between picnic tables in the back with no umbrellas yet, benches in the front (which could get a little crowded because it's near the menu), and drive thru. We ordered a custom concrete with pineapple topping and one mint custard bar, which is filled in dark chocolate. I was disappointed there wasn't more pineapple mixed into the concrete. I really didn't taste any pineapple flavor. I recommend having some menus maybe tapped down on the counter at the cashier just so people can have a reference when they order. This will be a great spot in the summer, hopefully some umbrellas will be going into the picnic table as it gets hotter out so people can enjoy their custard outside. The amount of outdoor space and seating they have is a big perk. Overall, the custard doesn't stand out to me right now, at this point I would be more likely to go to Culver's for custard and their creations. read more

Andy's Frozen Custard - Andy's custom concrete with pineapple - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

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I debated to rate this between a two and three. The custard is very smooth and delicious. But the menu across from where you order is not clear what your options are. Customer service is downright rude and not at all helpful to navigate. My husband ordered a hot fudge sundae with pecans...it came out half melted with pecans missing. When we asked about it we were told pecans was an additional up charge. Well...we got it and the cashier not only short changed me...she then threw my change at me when I asked for it. No apology at all. Very disappointed. No we will not be returning. There are plenty of places that are nearby. Skip this one unless you sure you know what to order and are okay with terrible customer service. read more

Andy's Frozen Custard - Sad half melted fudge sundae... - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

Wow. The attitudes on your employees was the worst customer service I have ever seen. The young girl that took our order looked like she wanted to murder us and the other young girl that made/gave us our ice cream was in the same foul mood. As we were driving away my kid from the back seat asked "why were those two girls in such a bad mood?" If you hate your job so much then quit. Next time we want ice cream we will go somewhere where employees know how to smile. read more

This is the first time I've ever left a negative review on Yelp as I am in the service industry myself. However, the service we received tonight was terrible. The staff didn't greet us, were incredibly short, and didn't thank us at all. at one point the lady working the window sat there and stared us down while I was putting the straw in my drink and in a sarcastic manner asked "anything else?". The ice cream was great but the staff need training on giving proper service. read more

So Andy's is a chain - I get it. But this location does a nice job overall. Prices be damned (get your wallet ready) but the concretes and sundaes are really tasty and service is done quick. They have outdoor seating as well once we can do that again. read more

Gosh, why have we been committed to Culver's for so long? I've passed by this place many times and on a whim we decided to stop by. Boy oh boy. They just so happened to have key lime pie concrete mixer. The drive thru was busy, but an outside order taker moved the line along briskly. I peeked through the window and saw the employee add a slice of key lime pie to the custard and blend it. A whole slice of fresh key lime pie? Oh yeah! We pulled over and shared a small. I am greedy and would have liked more, though the small was enough for two. Again, I wanted it all, but I am greedy when it's delish. The custard is loose so you may not make it home without it melted even more so plan to eat on the spot. We will be returning! It was SO GOOD! read more

Omg I drove over to this place the first time trying this I had a taste for ice cream a banana split they have two different kinds a strawberry one and a turtle one omg this was so much I thought I wouldn't like it because it was not ice cream but I was so surprised it was so good it had hot fudge caramel and cherries with whip cream I went a different time to tried the strawberry one to compare them it was a light sweet treat almost like strawberry shortcake without the angle cake everything we got was so good don't miss that it, not ice cream read more

Over the past couple of months we've been to this location and Oswego. Many moons ago we'd been to the one in Evanston and remembered how good their custard is. I've tried a few things off the menu now and can safely say they probably don't make a single thing that isn't outstanding. A little pricy, but well worth it. Cheers. read more

Went to Andy's last night after dinner, and we were pleasantly surprised at the prompt service and delicious custard! They have many pre-selected offerings but also allow you to build a treat yourself. I had the butter pecan concrete mixer and it was heavenly! Their roasted pecans are the perfect pairing with vanilla custard. My only critique, is that this establishment DOES NOT RECYCLE. The entire trash can out front was completely filled with plastic cups. No recycling. SO MUCH WASTE considering they're an establishment where everything is served in plastic. This is why I docked a star. DO BETTER. read more

Andy's, while new in town and surrounded by hype, failed to impress me on their offering and execution. I've never been to an Andy's location before so I was eager to give it a try. Frozen custard seems to be very underrepresented in the dessert world, and I honestly cannot remember the last time I had some, so my excitement level was high. However, upon arriving and perusing the menu I was already disappointed. First off, you do you have stand outside to order and eat there. There isn't any indoor seating. This fact I rather enjoy as it has a real old school feels to it. However, they really need to start power-washing the patio/sidewalk area where you queue and sit to eat. It's pretty disgusting. And I get it, frozen desserts drip. But they need to get on top of it as it certainly can affect one's appetite. For the menu, they have a wide selection of options, or so it seems. As soon as you "dig beneath the surface" you realize everything is based off of two flavors and that is all you can get: vanilla or chocolate. Seriously, there are no other flavors. Now, you can possibly get to where you want via toppings being mixed in but if you want a cone it's only those two. And not only that, but if you get a cone you don't get to have ANY toppings. None. They don't do it. You want sprinkles on your cone? Well, they will give them to you on the side...? Also, you want a "banana split"? Sorry, vanilla custard with a banana and some flavored toppings. Maybe it's just me but I find their approach incomprehensible. Perhaps the issue is me and what I ordered. Maybe I needed to try something else. However, if you can't accomplish even the basic option (a custard cone) then what hope is there for something more complicated? Overall, the taste of my vanilla cone was fine but not enough to overcome the bad taste in my mouth that the menu left. My excitement level started high and rapidly degraded from there. The chances of me returning to Andy's are slim-to-none. read more

My little and I were passing by a few months back, starving but looking for lunch- not dessert -so sadly had to go elsewhere! But on this (finally) hot summer day, we stopped to try this new ice cream spot! We ordered 2 small vanilla custard cones as to properly authenticate the freshness of the custard and a root beer float. Be advised that It's a dine out facility so be prepared to eat in your car or on a bench. The custard is advertised as made hourly and was quite fresh and creamy! The Price also was very fair- the total was only $10 for the 3 decent sized desserts. We enjoyed looking at the machine cranking out the custard from the large glass windows. Next time I ll definitely try a specialty item but we all left satisfied. read more

Andy's Frozen Custard - Root beer float - Ice Cream & Frozen Yogurt Near Me - Glen Ellyn, Illinois

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I absolutely love this place and I am so glad that there is now open one really close to my house now. It's good because it is not too sweet and I love to make my own combination custard. I will definitely be here more often! This might be dangerous! read more

LOVE THIS PLACE. GOOD DAYS GET BETTER. NEED TO TRY PLACE. Great work. Always can get something I like. Never worried about somebody not loving it. Good with allergies. read more

AH-MAZE-ING! So delicious. You'll need to go on a diet when you're done, but it's so worth it! Very delicious. Homemade. Fresh. Quick service. read more

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Custard is good! Strawberry Shortcake is really yummy. Two issues: Staff doesn't smile or seem to care. Was waiting to order, no one acknowledged us or even said "Be right with you"...and to make it worse, I watched one girl eating out of a milkshake container right in guest view ! Next- get some umbrellas for your tables!! read more

Thank you for coming to Glen Ellyn! Went last night. First time customer. Custard is great!! I will be back again....and again.... My only advice is get a microphone! No one can hear their name being called and time is wasted repeating names over and over. The cashier could be taking more orders but she's busy yelling for people. read more

Came to Andy's after a day out with my siblings and the young lady taking our order was excellent and very polite, however the cashier in the other hand had the worst attitude and even though we had a pretty large order there was no reason for her to throw our order at or give us that horrible attitude. When we tried to say something about it all she kept saying was "excuse me" as if she didn't hear after the multiple attempts of us repeating ourselves read more

They were closed the night before thanksgiving and didn't give a recording about it or notice on their website !!

Fantastic custard in town. Fair warning though, I did wake up at 2:00, 3:00, and 4:30 am with stomach cramps and very explosive bowel movements.... read more

Ice cream is the same as other Andy's. The staff was terrible. This is the first review I've ever written but I just couldn't get over their attitude. The guy came out to take our order, stood at our car and didn't say anything. No hi what can I get for you, nothing. Then we go to pay at the window and the girl just puts the payment screen out at us and my boyfriend goes to insert his card and she raises her voice and says no TAP, TAP! We wait for our ice cream and a third worker hands it to us. My boyfriend asks for a straw for his shake and she gets him one. Then she just stares at him... no thank you, no have a good night..as he puts his straw into his shake and then finally she goes did you need something? Because he took two seconds to put his straw in before driving off. He says no and she just keeps staring. No goodnight nothing. It was just a very weird and odd experience. Rude workers who need to be taught how to respect other people and have manners. read more

Decent ice cream. Chocolate flavor is nice and rich however vanilla flavor seemed to be a bit less vanilla-y. Waffle cone is nice but the 4 times I have been here it has never been fresh or crispy. Stick with the regular cone for the ultimate crunch. read more

For the price, the mixers should be fairly loaded with toppings, instead it's just a sprinkling of what we ordered. Brownie bits - maybe a few at the bottom? Marshmallow cream ? Can barely tell it's there. Fudge- ok, we can just kinda see it. With a Culver's opening down the road, I hope for their benefit they improve on this, because even tho the custard is better at Andy's, I don't want to keep spending considerably more when they cheap out on the toppings. For two mixers it was like $18... I'd rather save $3 per mixer at Culver's and actually get some toppings ¯\_(ツ)_/¯ read more