Andy's is TOP TIER! Nothing beats it for me. I just vibe with a frozen custard over ice cream or soft serve. With that being said, I have perfected my order: I do a build your own JackHammer with Oreos and Double Peanut Butter - trust! read more

This location has horrible customer service and they don't care that customers are paying over $15.00 for custard that is lately been subpar. Andy's corporate, do better on training your employees in customer service and for goodness sake train them on making a one topping child's sundae. For some reason throwing a few frozen strawberries with the melting ice claiming it's the juice is acceptable for consumption is ridiculous. Do better!!! read more

I got a medium Bootdaddy concrete and thought the medium was a little large. I was expecting a tiny corporation sized mcflurry but was pleasantly surprised which was good and bad for my appetite. read more

This is a great Andy's location. Easily accessible right off Rand Road. The parking lot is a decent size, but there's a small downside parking. If you're parked along the drive-thru line, it can be hard to get out of the spot with all the cars lined up behind you. Most of the time people are decent letting me back out of my spot, but there's always a few cars who just won't leave an opening. Service is always super fast, no matter how many people are in line or waiting. There's a few benches so seating so you eat there. It's always brightly lit too. I've been there with a long drive thru line where cars are backed up on Rand Rd., but don't let that deter you from going- the car line moves super fast! Just pull up the menu while you wait so you know what you want when an employee walks up to your car to take your order. Speaking of the employees taking your order - they are all super friendly, they have a smile no matter how hot or cold it is outside, and they're so patient waiting for everyone to order. I think they must have a kindness, happy, friendly detector because this Andy's has all the nicest people working here. Even the people at the window and walk up! You see them working it together in harmony inside as they make each order. It is an impressive team, no matter what time of the day we go and how busy it gets! They work like really like their job AND each other (I'm kinda jealous!) The frozen custard is so smooth and creamy. It's perfectly flavored, we get the vanilla and have tried the chocolate which is decently chocolatey! They don't skimp on the toppings either. If anything, hubs says there's sometimes not enough ice cream to balance the amount of toppings. Service is excellent. Frozen custard is excellent. Wait time is great. Definitely a must go for dessert! read more

I cannot say enough good things about Andy's Frozen Custard in Mount Prospect. They helped me provide sweet treats to the entire marching band and then a second time to the entire marching band + the surrounding middle school musicians! The individually packed cups traveled well for pickup. The vanilla custard was a hit with the kids. We also offered their Zarlengo's Italian Ice as an alternative and both the lemon and strawberry were delicious! I really appreciated that the ingredients were minimal and allergy friendly. I snagged pumpkin pie concretes for my parents since I was there and they said they were delicious! read more

Andy's Frozen Custard - Employee entrance - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

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Andy's is amazingly good no matter what you get on the menu! I love getting the vanilla scoop in a cup and sometimes I'll add caramel. Their caramel is incredible and not like any other caramel you'll find anywhere! The service is quick and you can do either a drive thru order or walk up to the window. They have some seating outside but I usually eat in my car. The ambiance is super lively in the evenings in the summer! read more

Andy's Frozen Custard - Vanilla cup - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

Yummy selections but gets really liquid-y and runny fast! The candied pecans in the Turtle Split were especially delicious. I love sweet and salty combos! It was a generous portion--- I would recommend sharing it! read more

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Perfect place to come for a summer treat. Pulled in and a long line but they move the line quickly. Service was friendly. Serving sizes were good and the cost was low. We tried the build your own concrete with Oreos and a root beer float. Both were delicious. The dog treat may be the cutest ever with a small custard cone for the pup. read more

Andy's Frozen Custard - Dog treat - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

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Andy's rules! The frozen custard is some of the best I've ever had. I especially enjoy the mint chip concrete, but I've tried a few great items. The line can be long, but the workers are super nice, efficient, and quick and get you your sweet treat in no time! read more

**Delicious Ice Cream Parings** **Kind Service** **Super Fast** This place is constantly fantastic and fast. That's all anyone needs to know. You guys are crushing it and are wonderful. Thank you! read more

Andy's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

I don't know why my daughter wanted a frozen treat in January but we ended up here and it did not disappoint. Thank goodness they have heaters outside and they were turned on because there is no indoor seating. You order and eat outside or take it to go. My kids enjoyed watching the frozen custard machine at work. The cashier was friendly and our order came out very quick but there also wasn't a huge line (because it's January). read more

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I came to Andy's with some friends after they were shocked that I've never tried it or heard of it. It was on the colder side for a spring night but that didnt stop anyone craving something sweet. I was surprised to see such a long line for the drive thru. But it goes quickly. We decided to park and order at the walk-up window. Depending on where you park you can get blocked in by the drive thru lane. They don't have seating. It is a walk-up order counter. I like the fact that they had heaters in the standing area to help keep you semi warm. There's a lot of different options for mix ins on their menu ranging from sweet to savory. I decided to go with a small concrete butter pecan. The custard is very creamy and it's cool to see it being freshly made. The quality of the pecans really made the concrete. I would definitely stop by Andy's again to try some different creations. read more

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Not sure how I managed not to review this place as I have been here several times since moving to the area. I definitely only come here when it is warmer and I have brought family members as well as friends and visitors to the area The great thing about this place is they're actually is ample parking and a drive-through however, on any given summer day, please expect there to be a crowd as well as a line both in the drive-through and at the Ordering windows This is simply a testament to how great the menu is and what a great location. This place is and the quality of the custard, as well as some of the options on the menu for Mix ins and other varieties. For example, you do not only have to order a custard you can also even order drinks And other fun concoctions that are sometimes seasonal. Directly outside of the ordering windows are some minimal benches as well so you can also sit there and you do not have to take it directly into your car and eat it This is a must stop and a great alternative to other dessert and sugary cold options read more

So many options! You can get something off the menu or create your own! Big portions imo. Service was friendly and quick. Very casual ambience. Love it for the summer! Starting to get chilly now so wish there was indoor seating. read more

Great customer service and delicious soft serve vanilla ice cream on a hot summer day! read more

Andy's Frozen Custard - Vanilla custard in a waffle cone - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

A fun walk-in or drive-thru stand featuring lots of different frozen treats. Perfect for a globally-warmed hot Mount prospect day. The staff is friendly and the service was prompt. I rolled in with 4-kids (not all mine) and they all liked their frozen treats. There are a few benches to sit on, but for the most part, pop open the trunk of your SUV for some shade and a seat, as you enjoy your frozen custard treat read more

This is my first time trying this place out and I wanted something with fruit on it. It's great that they have a drive-thru so ordering was quick and easy. I decided on the Peach Dream Concrete. It's got pieces of peaches, graham crumbs and swirls of caramel and oh boy, was this a dream flavor! What an awesome flavor combination, like eating peach pie! Will definitely come back again to try other flavors! read more

Andy's Frozen Custard - Peach Dream Concrete - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

Best ice cream or custard place around! Staff is super friendly and always make your ice cream as you order! Snow monster is my go to and great every time. Gets busy at times, but line moves pretty quickly. read more

I've been to Andy's Frozen Custard many times before, and I've always left pleased. This time, my husband and I went here after a friend wanted to get some dessert after dinner. We came on a cold March evening. I was amazed to see a long of people out for frozen custard. There was a huge line at the drive-through and a good line at the service window. I ordered the triple chocolate concrete. This had chocolate frozen custard, chocolate chips, and cookie dough pieces. The frozen custard is light and airy. So even though I had just eaten a large meal, I didn't feel super full. The line moved fast despite the number of customers. I will definitely be coming back to try more creations. I highly recommend Andy's Frozen Custard! read more

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My friends and I swung by Andy's after demolishing some all-you-can-eat Korean BBQ nearby. Even though our main stomachs were bursting, we couldn't resist filling up our dessert stomachs. Despite the chilly spring night, everyone was craving something sweet. I was surprised to see the drive-thru bustling on such a cold night, but the line moved quickly. Finding parking was a bit tricky with the drive-thru so busy, so we parked and walked up to the counter. They don't have seating; it's a walk-up order counter. I appreciated the heaters in the standing area, which kept us somewhat warm. They offer a wide range of mix-ins on their menu, from sweet to savory. I opted for a small James Brownie Funky Jackhammer custard, which was incredibly creamy and exciting to see being freshly made. The top-notch quality of the creamy peanut butter and brownies elevated the concrete. read more

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I enjoy Andy's, but tonight I had a bad experience customer service wise. I was trying to find a specific card I wanted to use, and it only took 30 seconds, but the girl kept making comments about me driving ahead and using cash because I was taking too long. She was rude, and it was unprofessional. read more

This place is super cute and fun looking, though I much prefer hard ice cream over custard. I thought it was fun to create a concrete, though the staff messed mine up and honestly didn't put too many toppings in so it was mostly custard. I got the medium size, which I didn't realize was so huge. My dad got the small butter pecan concrete which was also too big for him. I prefer the vanilla custard over the chocolate as well. Overall it was a good one time experience but not worth the $18 for two custards. read more

Andy's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

Wow. I have never had ice cream, frozen custard, or anything else quite like Andy's. I would highly recommend getting plain chocolate on your first time here. The texture is unlike anything I have ever tried. It is the silkiest, smoothest, texture I can imagine. The chocolate is rich and creamy. Is it fun to add extras in, sure, but it almost feels like messing with perfection. They have a drive thru and outside seating. It doesn't appear that they have inside seating, but I didn't check. Friendly employees/staff, and fair prices considering the quality. 5 stars! read more

Loved the Triple Chocolate Concrete. Almost impossible to finish the whole thing in one seating, but very tasty. Perfect for Chocolate lovers read more

I've, Been, to multiple Andy's locations. Unfortunately, they closed the location. That was in Evanston, Illinois. So now I gotta drive 45 minutes to the nearest one. In Mount Prospect, put it to well worth the drive. Right now, peaches are in season don't Miss these big. Nice hunks in your Custard or concrete read more

Andy's Frozen Custard - Summer flavors - Ice Cream & Frozen Yogurt Near Me - Mt Prospect, Illinois

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I love frozen custard. I had never had it growing up... not sure it's really a thing on the west coast. But luckily there are a few frozen custard places in the Chicago area, yay! Andy's is pretty good, and besides Culver's probably the largest chain but it focuses solely on custard, without any other food items. There are your typical sundaes, jackhammers, concretes, etc., and you can do a build your own (BYO) of any of them. Download their app to check-in (after you check-in on Yelp, of course!) and you'll gain points that will eventually turn in to cash back on purchases and stuff. I've only tasted a few, and usually get the straw-anna, since I love strawberry and banana. The Texas Two-Step is jackhammer with fudge and strawberry and it's also delicious-yum-yum. Looking for a treat, Andy's is a good choice. read more

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First visit and love this stuff. Got the lemon cake custard and I'll be back. Cheers read more

Andy's is our go-to. Butter Pecan concrete is heavenly - big pecans, butterscotch swirl, great ice cream. Hot fudge sundae with pecan halves can't be beat. The James Brownie Jackhammer is yummy to it's hot fudge core! We drive 4.5 miles for Andy's, passing 5 ice cream stores on the way! read more

This chain probably has one of the best frozen custards out there, for sure. If I find myself anywhere near the vicinity of an Andy's, I'll go out of my way to get a concrete with one or two toppings. And since I enjoy frozen custard even in the winter, there's been almost no wait whenever I've gone recently, with the exception of maybe one car ahead of me. Service is always fast and I'm on my merry way as quickly as I got there. Never disappointed when I go here! read more

The service was quick, the staff were friendly, and the frozen custard was delicious! I got a frozen concrete with butterfingers blended into it. I would highly recommend this place if you're looking to get a sweet treat! read more

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Always good custard here. However on my most recent visit I got a Banana Turtle. The turtle is my go to at Greggs, Comet, and Culvers. However the addition of the banana came at the cost of fudge and caramel. It was there but seemed like it was applied with a thimble. It was not a cheap dish and I expected a bit better. Won't stop me from going back but will stop me from ordering that dish again. read more

Glad I made the trek out here, given the Evanston location doesn't exist anymore. Staff was really friendly, ice cream through the drive through was made fast, and the ingredients were pretty fresh. Only suggestion is I would have the staff member who takes the drive through orders stand closer to the cash register, versus the entrance to the drive through. This way the line of cars is in the drive through versus the parking lot. read more

Great drive thru sundaes. Premium ice cream and a variety of toppings. Will travel across town for Andy's!

If you like watching high school kids suffer in the extreme weather just to take your order BEFORE you get to the window... this is the place for you. The happiness on their faces when you show up is clear. They love their job and love it when you order extra pecans. Don't forget your membership card for all the savings. Open late and truly great. Andy's! Andy's! read more

This place is always consistently good. Hard to resist not stopping in when I pass by. Worth the wait if there's a line. It's for a good reason :) read more

Great service and great product. They even offered our dog a pup cup which she greedily, scarfed down.

Overall the custard was good, choices were limited but I was able to find something I liked. Ambiance is off to be honest, unclear on what the idea behind it was. Service was okay. read more

Service is always amazing. product 10/10 Always fast and organized. Wonderful attitude from all workers.

I love Andy's! I live close to the Mt. Prospect location in Arlington Heights, and it doesn't matter what season it is, I will still want Andy's frozen custard. This location, is set up really well! There is a drive thru or you can walk up to an outside counter. It should be known there is no where to go inside this location, but that really doesn't make a difference to me. Their drive thru is really organized and well set up. They will have sometimes several employees taking care of the line "Portillo's drive thru style" to help keep things moving. I love getting a concrete and choosing my own toppings. Some of my favorite combinations are caramel, roasted pecan, and peanut, or espresso, Reese's pieces, & peanut! You can't go wrong with anything you choose! read more

Great place to grab a nice dessert after dinner. I ordered a simple vanilla custard in a bowl with sprinkles. It was delicious and reasonably priced. Workers were polite and quick. read more