Manuel was so great to me. This place is a great ma and pop shop. Very good prices and very helpful. Better then homedepot.

The fat slob behind the counter had an attitude when I asked for a replacement piece. He was getting agitated while helping me. I jus walked out and will be taking my money somewhere else. good way to lose business. read more

Associate replaced my starter rope on my chipper shredder without even asking him to. I had just gone in for the rope and he took it upon himself to install it. Great service! read more

Called to ask if they can troubleshoot/repair my Toro lawnmower. They can, but informed me they are not taking in repairs at this time: there is an 8-week wait due to seasonal demand (4/11/2025); but can put me on a call back list. Conversation was pleasant, but I guess they are pretty busy. I put my name on the wait list, and will see what happens. Chris, Stockton, CA. read more

Staff was great very helpful even though I didn't buy anything. I wish more places were like this and actually took the time to help the customer. read more

Don't go there! The two guys at the counter are DUMB, LAZY and won't listen to the customer, poor communication skills. Don't waste you time and money! POOR CUSTOMER SERVICE! read more

I took my lawnmower in to get fix, they fixed it fast and Manuel worked out a great price for the repair,Thanks!

I wish I could even rate this place on their repair work, but I can't because I didn't even get a chance to see. I called this place to make an appointment for a diagnosis and / or repair to my lawn mower and the guy that took my info said that he would call me when he was ready. What the hell? Who does that?! I'm supposed to be on standby until they can figure out whether they want to work or not? That just seems a bit lazy. That's not how appointments work! I normally like to help the local community by using local businesses, but this is why people choose to patronize big name brands over mom and pop shops in some cases. No professionalism whatsoever. It's been 3 days and I still haven't been called for an initial appointment, and no I'm not calling them again. At the very least, they should be able to maintain a call log. No thanks. I'll take my business elsewhere. read more

Horrible service. Dropped off my lawnmower on Friday and I was told they will call Toro on Monday. Waited Monday and Tuesday and when I didn't hear back I called on Wednesday around 10am and asked Manuel(?) about status on my Lawnmower He rudely said "It has only been 2 days, I told you a week. My guys haven't got a chance to look at it." I drove back from Tracy to Stockton and picked it up same day. Never use them for any repairs unless they give you in writing when they will have it done. NEVER Buy a Toro Lawnmower. Mine is only 2.5 months old and broke down. Home Depot won't repair, replace or give credit because it is past one month. These guys are supposed to be Toro's Warranty repair company and they are horrible. I won't use them ever. read more

I have never had any problems getting my lawn mower serviced here or when I had to rent or purchase equipment here. They do a great job and deliver it when promised. So I disagree with some of the negative comments here. Now I agree that over the years I haven't been greeted by a person with a warm and fuzzy personality or a red carpet experience but I would never expect that here or any hardware or equipment place. I will say compared to Home Depot or Lowes, they have far more knowledgeable staff. read more

Drove all over town today looking for mower parts for a craftsman mower with a Tecumseh motor from 10/78 date of manufacture. This is THE ONLY place I will come to from now on. read more

I went into Andy's to get a nut and bolt for my hedge trimmer. The guy behind the counter said he really needs a model number, he doesn't just have a bucket of bolts in the back to look through. As I was leaving I noticed my model of hedge trimmer hanging on the wall so I went back to see if they could use the model number and the other guy there said there's a lot of stuff hanging on that wall and wanted me to get the number off of it. He reluctantly started to walk from behind the counter and I told him to just forget it and I left. Neither one of them care. Unbelievably bad customer service.... I have had bad customer service before and never reported it but these guys are unbelievable. How do they stay in business and who in the hell owns that place. read more

I came in with a weed eater that was not running. They were very positive that a carb kit would make it function well. I was really reluctant because that means I have to do the actual repair. So went ahead and they ordered me one. I rented there weed eater on wheels that you push. And that machine met my needs beyond my expectations. I almost bought a new weed eater from them but since i dont run one much I rented one from them and when my carb kit came in . It was a simple repair but it still would not run , so now really frustrated with gas powered weed eaters . I took it all back apart compared the components and found a difference in the needle and seat that really was so hard to discover a difference. So I put back the original one and used the rest of the carb kit. I noticed how stiff my components were compared to the new kit . And when I got it all back together rather quickly it took off and sings strong as its running. Its alive! This machine I have is over 20 years old. And runs like a champ now. They would of been happy to sell me a new machine but being able to rent one also helped me decide on what I will purchase from them when mine finally kicks the bucket. Over the years I have been very pleased to be able to rent their equipment. So I want to give a big shout out to a local business in my area. read more