Battery jump in 20 seconds... nice and polite... fast and efficient thank you came to my house in ten minutes...and service with a smile

DO NOT CONSIDER FOR ANY SERVICE My daughter left her lights on in vehicle and and needed a jump. I arrived on site and called Allstate. They contracted Andy's for the jump and after diagnosing he told me the battery was completely dead and he offered to sell me one and install for $390. He told me the battery would cost me $290 anyway. I considered it because my daughter's musical, that she was acting in, had started. I decided to buy battery myself (for $220) and missed my daughter's show. After the show finished a parent told me to try his portable jumpstarter and it started the car immediately. Car battery is still running perfectly days after. A company who's purpose is to help people and instead tries to takes advantage of them has no part in this service industry. Especially that my daughter may need roadside help in the future and Allstate may contract them again and take advantage of my daughter or even worse, leave her stranded. read more

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Maybe remove roadside service from your name. You were given a 45 minute to an hour window to jump a battery. A task that takes 5-10 minutes tops. Regardless of scheduling Your complete lack of communication after calling multiple times regarding something as simple as an ETA really shows the quality of your company. Switch your name to Andy's roadside absence , so you then won't be false advertising. If I could give zero stars, I would. read more

Waited 1.5 hours and didn't call until the end of the ETA window. Left a message, no call back. Called again no answer. Ridiculous service, especially when someone is stranded and waiting for help. Do better. read more

There were organizational issues with my insurance company and Andy's towing. But Farris finally showed up and told me the type of battery I needed because it was absolutely fried. Turns out autozone sold me the wrong type of battery for my car. Waiting 2 hours was absurd though & frustrating. Farris wasn't able to jumpstart my car but the towing company that came afterwards was able to do it! Idk what's wrong with Farris's car. read more

Prompt, communicative, and friendly upon arrival - all the things you'd want in a towing experience. I was able to track the estimated time through my insurance website, and he arrived on the early end of the ETA. Although I was towing my car to be sold, I like that they took time to see what the problem was and let me know it could be a relatively easy and inexpensive fix. He had to actually get under the hood and manually adjust my gear shift so we could reverse the car and he could load it on the truck. He also called upon completion of delivery and let me know where he left it (and also answered the phone right away about a half hour later when I forgot what he said even though he had just told me). My insurance company assigned this tow service, so I feel lucky everything worked out as well as it did. Hopefully, there are no more tows in my near future, but I would be happy to be assigned Andy's if need be. read more

Here's a polished version of your review: Very bad experience. The customer service was terrible. They kept giving me different arrival times, never showed up, and didn't answer my calls. They told me to wait 27 minutes, but they still never came. I ended up waiting for an hour and a half. This was a horrible experience, and I will never contact or use this company again. I do not recommend their service. read more

car wouldn't start. We needed a battery or jump. Called USAA who has a contract with them. We were on antrip outside of a restaurant. 2 1/2 hours later and they haven't shown even though we received text messages saying 60 minutes, 30 mins, 15, 18. Called and call went to voice message. It's dark, street people. Called USAA again. Said they would try another business. read more

I had an insurance claim for roadside and Andy never came. Two insurance representatives called and I called four times and they never arrived. read more

I "WOULD NOT, WOULD NOT, ABSOLUTELY POSITIVELY WOULD NOT" recommend Andy's Roadside Service to anyone !! He sold me a $300+ battery for which he said had 3-year warranty and if there were any issues with the battery within the 3-year timeframe he would replace it. The battery failed within a few months. I've repeatedly called the number listed for his business to request a replacement battery or a refund and he never responded to any of my repeated calls My experience with this roadside service was one of dishonesty and taking advantage of me as a customer. read more

Outstanding Roadside Assistance - Fast, Friendly, and Reliable! I recently found myself locked out of my car and needed quick roadside assistance. Andy's Roadside Service was dispatched to help, and I couldn't have been more impressed! From the moment I received updates via text, I felt reassured that help was on the way. Their estimated arrival window was between 3:03 PM and 3:33 PM, which suggested an hour to an hour and a half wait. but to my pleasant surprise, they arrived even earlier! The technician who assisted me was extremely friendly, professional, and efficient--getting me back on the road in no time. The real-time tracking links and status updates were incredibly helpful, giving me peace of mind throughout the process. I highly recommend Andy's Roadside Service to anyone in need of fast and reliable roadside assistance. If you ever find yourself locked out of your car (like I was), this is the service to call! Thank you, Andy's Roadside Service, for turning a frustrating situation into a smooth and hassle-free experience! read more

Andys Roadside service - Roadside Assistance Near Me - Spring valley, California

Dishonest. Paid in cash ($325) for battery and was told a receipt will be mailed back. That never happened. In 5 months car dies. Called the company about warranty but they never answer. If they do, they say they will call back, but don't. Stay away from this company. read more

Andy's roadside service was dispatched through my insurance for a lockout. I appreciated that he arrived earlier than ETA and that he unlocked my car in less than a minute. He was friendly, courteous and professional. Thank you! read more

Great courteous service. Called to let us know they'd be a bit late. Tow went smoothly. Sorry some people had negative experience, but our tow went perfect. We would recommend based on the friendly service. read more

Andy was beyond kind and went out of his way to help tow my vehicle. highly recommend! Worth every penny!

Arrived in under 15 minutes to jump my car! Taught me how to unlock my hidden lock in an emergency too! Great, valuable service!

Outstanding service! Sent me updates accurately on time of arrival. Very reliable and highly recommended. Thank you. read more

Very quick! App said I will take about 1 hour, it only took 25 mins! Keep up the good times

My second time being dispatched to Andy's roadside assistance by my insurance for a tow. And once again, I've had to cancel the tow because Andy decides he will run on his time and accepts jobs even when his drivers aren't available. If you ever get dispatched to Andy services for your towing needs, cancel the request and a request somebody else OR ELSE you too will wait over 3 hours for no updates. God forbid someone has to rely on this company for a real emergency. read more

If you ever need a tow or excellent customer service, this isn't the roadside service you're looking for. Requested a receipt for a cash transaction in regards to a tow, called at 2:49pm this afternoon for this request, and was brusquely told that they were closed. Really amusing to answer a phone during alleged closed hours. Had to escalate this to my car insurance as for some reason they had referred me to them when I needed my car transported to the auto shop. Tow was late by an hour. If you can't complete the request in a timely, efficient manner, don't accept the job. :) read more

I request roadside assistance through USAA for my dead battery. I was told at 6:40 that the estimated wait time was 30-60 mins. Not bad. At 8:00 still haven't heard from the servicer, tried to call multiple times and the number just does straight to voicemail. I reach out to USAA and they say another hour. Then what was the last 1.5 hours for? I'm still waiting have asked for a call from the provider to confirm they are on the way. No response, number still goes to voicemail. Avoid this service provider at all costs, not professional, not timely, not communicative. Will update if they ever arrive or contact me. UPDATE: they never came or contacted me. read more

This man sold me a bad battery with a 3 year warrantee for $393 which failed within one month and has failed to respond to any of my calls, which have been numerous, over the past 3 weeks. I understand Andy is the sole owner of this business. the number on his business card is not a legitimate number. the only way for me to try to reach him was through my Roadside assistance company. They have been able to reach him but they can't make him respond. Stay away from this guy. read more

Had a great experience with this tow truck service. Super friendly, arrived really quickly, and was very thorough. Made a stressful situation way easier. Highly recommend! read more

I would not recommend this person to anyone, especially if you're relying on them in a time-sensitive or critical situation. I was stranded on the side of the road, and he repeatedly assured me he was on his way. Hours passed, and it became clear he was not being truthful. It eventually got dark, leaving me feeling unsafe and completely abandoned. What made this experience even worse was his dishonesty throughout the ordeal. If you choose to engage with this individual, be prepared for the possibility of being left in the lurch. He did not follow through on his promises, and that kind of unreliability can be dangerous in certain situations. Terrible experience overall. I hope others don't have to go through something similar. I would not recommend this person to anyone, especially if you're relying on them in a time-sensitive or critical situation. I was stranded on the side of the road, and he repeatedly assured me he was on his way. Hours passed, and it became clear he was not being truthful. It eventually got dark, leaving me feeling unsafe and completely abandoned. What made this experience even worse was his dishonesty throughout the ordeal. If you choose to engage with this individual, be prepared for the possibility of being left in the lurch. He did not follow through on his promises, and that kind of unreliability can be dangerous in certain situations. Terrible experience overall. I hope others don't have to go through something similar. read more

Stranded on the side of the road. Was told tow truck would arrive in an hour. 2 hours later no truck and no one answers the phone when I call for an update. Nearly three hours waiting I get a text saying they can't do the job, with no other explanation. This is in a metro area with dozens of tow companies within 10 miles. Inexcusable. I suspect they got a call for a higher paying job and just dropped mine. If you're not going to show up, at least have the decency to call me so I can call another company who will. read more

USAA used this service to get our battery jumped. They told us up to 85 minutes and continued to update until they didn't show up. Calling the phone number 619-900-8095 went straight to vm. This means we had to start ALL OVER with a request with USAA wasting 90 minutes of our time and having to wait again. This is poor service. read more

Awesome service !!! Great customer support and service. Followed me to my destination to make sure I made it. Had me back on the road in no time. Thank you so much. Bless your heart. read more

Locked keys in car? These guys arrived fast, unlocked it efficiently in minutes. Pro, friendly, and affordable--5 stars!

Andy was great got him through my insurance and he came quick and got my car unlocked even quicker

I got locked out of my car so I requested help and surprisingly they came really fast. Very friendly and very reliable, highly recommend giving them a call if you need help! read more

Our Avis rental had a dead battery. Andy was here in about 30 min, but more importantly kept me apprised of his arrival time. He knew exactly what to do and gave me some tips for my drive to the airport. Thanks Andy! read more

USAA assigned Andy's to me after my battery died. Waited close to 2 hours with an "estimated wait time" of 30 minutes. We called Andy's once after the hour mark of waiting and they said they'd be there in 30 minutes, afterwards they kept declining our calls. Multiple calls later, and speaking with USAA, the provider cancels their request after leaving us hanging for 2 hours and declining all of our calls! So unprofessional, if you are assigned them through your insurance roadside, good luck! Better off walking home to find jumper cables like we did... read more

Quick and quality service. It was for a spare tire replacement. Speedy arrival and good communication.

I strongly recommend this business. Andy came to help me and filled my tire with air, but he also offered to follow me to the tire repair shop. In all my years of getting tired repaired, nobody had ever offered to not only follow me but also follow up to make sure I made it. This guy is a class act. Make sure to use his services!! read more

Impressive time and service. Quick, efficient, informative and felt we received exactly what we requested. We are USAA members and never know who we will get. This was an upgrade. Thank you. read more

The absolute worst tow company you could ever work with. You're better off pushing it home it'll be faster. They've told both me and my insurance FOUR times that the car was being towed back from the shop by end of day. This was over a week ago. It's impossible to get anyone on the phone and they continually lie about what is going on. DO NOT USE THEM. read more

I have used them twice now. Both times they came on time or earlier than expected. This most recent time I requested a tow but they gave me a quick diagnostic, got me up and running without the tow and saved me a ton of money. 10/10 would recommend using Andy's. read more

Aaron was great! Helped me with my lockout last week & again this week with my tire change, did both super quickly & was very nice!

Super fast and super helpful. Very reliable if you need roadside call Andy Roadside. I had a dead battery and in less than 30 minutes andy was here to help read more

Andy's Roadside Service was at my house in less then 30 minutes to change a flat tire gentleman was polite and courteous checked the spare to make sure it was good to use checked my other tires too. Very impressed with the service! read more