Quick and quality service. It was for a spare tire replacement. Speedy arrival and good communication.

I strongly recommend this business. Andy came to help me and filled my tire with air, but he also offered to follow me to the tire repair shop. In all my years of getting tired repaired, nobody had ever offered to not only follow me but also follow up to make sure I made it. This guy is a class act. Make sure to use his services!! read more

Impressive time and service. Quick, efficient, informative and felt we received exactly what we requested. We are USAA members and never know who we will get. This was an upgrade. Thank you. read more

The absolute worst tow company you could ever work with. You're better off pushing it home it'll be faster. They've told both me and my insurance FOUR times that the car was being towed back from the shop by end of day. This was over a week ago. It's impossible to get anyone on the phone and they continually lie about what is going on. DO NOT USE THEM. read more

I have used them twice now. Both times they came on time or earlier than expected. This most recent time I requested a tow but they gave me a quick diagnostic, got me up and running without the tow and saved me a ton of money. 10/10 would recommend using Andy's. read more

Aaron was great! Helped me with my lockout last week & again this week with my tire change, did both super quickly & was very nice!

Super fast and super helpful. Very reliable if you need roadside call Andy Roadside. I had a dead battery and in less than 30 minutes andy was here to help read more

Andy's Roadside Service was at my house in less then 30 minutes to change a flat tire gentleman was polite and courteous checked the spare to make sure it was good to use checked my other tires too. Very impressed with the service! read more

They lied about their ETA to me and my insurance agency multiple times, leaving me outside for over 2 1/12 hours for a simple lockout. After they stopped answering my calls, they supposedly cancelled without contacting Allstate without telling me...only for the tow truck driver to call me four hours later asking if I still need service. Incredibly unprofessional service bordering on dangerous. read more

Just wow! What amazing service and very easy to work with. After several companies refused to transport my car for one reason or the other, Andy's took care of me and the car without issue. I will DEFINITELY call them for service again!!!! read more

Andys Roadside service - 1931 Ford Model A - Roadside Assistance Near Me - Spring valley, California

I am happy to update this review (previous review is screenshotted below). I accidentally locked myself out of my car and AllState assigned me this provider again. It was a different person this time - turned out to be the owner. Andy was great. He was communicative, polite & swift with the service he provided once he arrived. He arrived within a reasonable ETA. He informed me that he I did a lot of firing and is hiring but he only has 1 other person working right now so if the ETA is long you'll have to be patient until they are back fully staffed. Glad to hear they are making changes and hope they can keep it up. read more

Andys Roadside service - Previous negative review for reference - Roadside Assistance Near Me - Spring valley, California

Wow! He said he would tow my car yesterday because I had a flat tire and pulled over into a red zone. He called me and said he'd be there and let me know if there was any problems, so I rented a hotel for the night. He never came and got it! Now I have to scramble. read more

I was supposed to get a tow from them. It was set up through Verizon and few days prior. I called them when it was 30 minimizes late, he had one vehicle ahead of me.. then ghosted me multiple times and never showed. read more

I would never trust this man with a dirt clod . Unprofessional would be an understatement. I scheduled a tow with them and they never showed didn't even call to say they were going to bail and didn't even answer there phone . I scheduled it 8 hours ahead of time and they still managed to screw me . I tried again like a fool because my insurance company does not choose the provider . Undermined me and told me he would be there an hour before schedule ! Worst customer service . Go to MATTHEWS TOWING OR QUALITY TOWING&RECOVER read more

The WORST tow service I've ever dealt with. Does not communicate. Does not answer the phone, just leaves you stranded without letting you know anything. If I could give one star I would. 0/10 i definitely do not recommended this so called "business" been waiting 2 hours with no update what so ever. read more

My driver was spectacular!!!!! Towed me to Mossy Nissan. Polite informative fast nice !!!!!! Will call him every time. . read more

Andys Roadside service - Fast service!!!!' - Roadside Assistance Near Me - Spring valley, California

They made me wait 2 1/2 hours in a parking lot to help open my car since my keys were in there. Then they bailed on me. Highly recommend not using this company. read more

My front passenger tire popped. They were later than they said they would be. I requested my back tire be put on the front since it's front wheel drive and the spare put on the back. He refused. Said no. Called the manager they said no. Due to "having people in queue" I was one of those people and you were late to me. Literally took him 3 min to change it. Not helpful or friendly. Don't care about your car or having to drive. read more

Andys Roadside service - Roadside Assistance Near Me - Spring valley, California

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I have requested towing and waited 3 hours. I called Roadside Assistance dispatch and I was told that my service needed to be canceled. Horrible company. 0 stars... read more

Most unreliable company I have dealt with they have left me on the side of the road for 3 hours and then cancel the job cause they received to many calls from the insurance company. They are the worst and I would give them negative stars if I could and plan on filing a complaint against them and their license. read more

I used my allstate app for roadside assistance and this was the provider I got assigned. Estimated wait time was over an hour to two hours, but he got to my house in 30-45 minutes (Thu morning)!! I was pleasantly surprised. After my last call for help thru allstate, which I waited wayy beyond the estimated time (over 2 hrs) on a Friday afternoon. He got my car hooked up and ready to go all within 5 minutes. And then he even helped me out and talked to me about my car's problem. Super nice guy! Would choose him again. read more

I was connected here through insurance. And I'm 15-20 mins away. And I've waited for 2hrs30mins despite the estimate saying 1hr30. Furthermore, it's saying they'll take 1 more hour. Absolutely inexcusable, considering they know I'm in a main road. read more

Andy towed my brother's Corvette all the way to Julian! He was so helpful!! Making sure we met him at the dealer the day before. Very nice and efficient! Thanks Andy! read more

Use Andy's service for the first time today. He was prompt, and fixed a lack of communication the dealer had they acted as if they had no idea what it was coming in for. Anyway Andy got it all taken care of and let me know it was there and dropped off. Highly recommend his service. Very personable and friendly as well. Thanks, Randy F. read more

I got the service I needed within the time frame quoted. I believe Marco? Helped me he was very quick and professional, thank you!

If there was such a thing as -100 stars, I would give that what a waste of my time the guy comes out after an hour. He says that my battery is completely dead and his cables do not charge it. I said I know a cable will charge it because last night I got a cable to get home and now I need to charge it. He said sorry ma'am then I had to wait for somebody else to come over. It was a friend when he got home from work in two seconds he charged it I would think he doesn't have professional cables like a cable company so either the person had bad cables or he didn't know what he was doing. Either way. It was wasted so much of my time I had to then drive to get a battery at Walmart and they are closing soon for Installing a battery. I'm going to tell Carmax who referred them to never use them again. read more

I wanted to give them zero . Yelp wouldn't allow that. I requested them through my insurance for a tow. I waited 72 minutes. Just for them to cancel on me. It was hot and miserable on top of waiting for a tow. Don't waste your time. After they made me wait just to only cancel my request. I had to wait an additional 30 to 45 minutes for another tow company. It's already stressful to have car issues. Don't need any of the extra to add to your stress. Don't waste your time with them!!!!! read more

I have Allstate Roadside Service and when my car wouldn't start they sent out Andy's Roadside Service. He told me my battery was too old and needed to be replaced. Hrsaid he could go back and get me the correct battery, and install it for $300. I agreed. He came back and installed it in a timely manner. BUT, HE WOULDN'T TAKE A CHECK, AND HE COULDN'T TAKE VISA so we agreed I would pay him using Venmo for an extra $15. So I paid $315 and requested a receipt. He assured me I would receive it by the end of the day. It has been 6 days now and after several text messages to the repairman and calls to their office I still have not received a receipt. This is not the way to do business! read more

Worst towing company ever. Absolutely no communication. Can't follow directions to save their lives. This company was dispatched by Verizon roadside assistance. Never even bothered to contact us just basically told Verizon that we had already been picked up. Made our tow truck wait a good 4-Hour endeavor. Wouldn't recommend this company if it was the last company in San Diego. read more

I had a flat tire and submitted a request for a tire change. Steven showed up before the scheduled time and changed it out. He was very knowledgeable about tires and offered great suggestions. read more

Andy the owner really went above and beyond. He noticed I was calling for the second time in one day for towing services and was genuinely concerned, he even connected me to someone to help solve the problem with my car at an extremely discounted price I could not find anywhere else. I really did not know what to do but Andy really stepped in and provided a solution in a moment of distress. Thank you Andy I will definitely use your towing services again. read more

If I could give negative stars I would. The company was not communicative and kept changing their ETA. When I finally got ahold of the person meant to assist me, they said they would be there in 45mins (this was after waiting for 3 hours already has the arrival time kept changing). Another hour passed and when I called they did not respond or show up at all. My insurance finally switched me to another company that eventually came within 30 minutes. Absolutely terrible experience, do not recommend unless you feel like spending 4 hours in the heat waiting by your car with zero assistance or help. read more

My insurance company called them for roadside service. They had a estimated time of 90 minutes which was fine but it took them 2 hours to get to my location. They had call to verify my location and informed me they were 5 minutes out. The insurance company provided me with a tracker that tracks their location and I saw them drive around my location before driving several miles away and canceled the request for service. My insurance company than had to find another tow service and the 2nd company showed up within 15 minutes with no issue finding my location even though they were provided with the same exact address and directions. read more

I would give a ZERO rating. Waited almost 4 hours to get battery charge and he got lost on the way. Used a portable charger that didn't work and lied and said it's better than jumper cables which he didn't have. Said he could give me a discount on a new battery for $300 which I'd have to wait for. My husband finally came, used jumper cables and my car started right away. Don't use this company!! Scammers. read more

Was assigned to this company for roadside assistance by USAA. The time estimate was 40-70mins. I attempted to call the business after waiting 90 mins. It went straight to voicemail with multiple attempts. I contacted USAA, and the representative stated the line rang but no answer by the company after 3 attempts. The USAA representative has left a voicemail, but the company never responded to them either, after initially accepting the job. Terrible service. read more

Required a tow for my '69 Buick. My insurance provider Hagerty dispatched Andy's roadside service. They arrived quickly and treated my car with respect. Very straightforward. Good communication before and after. Thx read more

If you have roadside service through your insurance and they assign Andy's Roadside Service, IMMEDIATELY REQUEST A NEW PROVIDER!! This unprofessional l... don't even know what to call him...LITERALLY WILL GHOST YOU, NOT ANSWER YOUR CALLS AND LEAVE YOU STRANDED FOR HOURS!!! I called back my roadside assistance provider and reassigned the ticket to someone else who was there in 20 minutes. Hard working people in their time in need are paying you for a service and this is how you respond?? Look at the comments it seems to be a trend. Had my children and I waiting for almost three hours for a jump start!! I called back the roadside service and told them if he tries to get paid he needs to be taken off as one of their providers. Also reporting him to as many agencies as I can. read more

I just want you to let whoever is in charge that you guys should get a different job. This place is the worst place ever. If you have allstate and get roadside assistance and they give you this people, call and ask to be switched. Rude person on the phone, won't answer the phone no matter how many times you called ( i called like 10 times). Made me wait 5 hours and oh never actually showed up. Time management skills of a toddler ! read more

This place should be out of business. One of the worse services I've ever come across. We waited for over 2 hours on the side of the highway just for them to cancel the towing after all that wait time. Not only that, I called multiple times to get an update and no one answered after several calls. When they finally did answer the guy was incredibly rude. I'm not sure who I spoke to; if he was the owner or what but I explained to him how long we were waiting and that my mom was ill. Extremely extremely rude! He spoke to me like I was an in-convince and then hung up the phone on me. Thankfully we received service from another towing company that were the complete opposite is this horror business. STAY AWAY!! They'll have you waiting for hrs and then just cancel your towing. Rude, unprofessional. Look at all the one star reviews..this company does not deserve to be in business. read more

Andy road side great service, lock myself outside of car, fastest service I ever had, arrived less than 1/2 hr Andy great customer service and personal friendly service. Amazing thanks all state ins. For having this service available with Andy's read more