Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

Very uneven, depending on the team. They do OK over all but I had one team try to leave before they…read morehad done basics, had to ask them to go over the sinks/tubs as they didn't do A) a good job B) clean them at all, and got an attitude in return. Overall they seem to do the bare minimum. Scheduling is a nightmare, and getting in touch with anyone in the office is next to impossible. I am looking for a replacement service.

I hired merry maids to clean a rental unit. Two days prior to their arrival they canceled saying…read morethat I had not confirmed. When I showed them the email that I had confirmed they stated they could come On another day. So, I rescheduled. They came to do a deep clean of 1250 square-foot unit. They charged $425 and were there for a total of three hours (I know this because I showed up three hours after they claimed to have arrived and no one was there). It was hard for me to notice that there was any difference in the unit. With the exception of the refrigerator, all the surfaces were still dirty. It was clear that they hadn't vacuumed the carpet because they were no markings to reflect that. The shower still had soap on the walls. The cabinets had clearly not been cleaned. When I asked for a refund, the owner refused.

They sent 1 woman to my house. A very nice lady. She was here for about 1hour. $130 for 1 hour of…read moreinadequate cleaning. I will not use them again.

They were professional, congenial and fast. I had no idea there was a white floor underneath my…read morestairwell! I was in a rough place with all the stress of moving and selling my things and etc were kind and did such a great job !

Great job, very professional They did a full move out…read morecleaning to my home and were on time and polite.

Just awesome!!! Was so stressed about moving into a new space after driving 10 hours & having to…read moreget straight to cleaning, so I called Squeaky's and they were able to come by the next afternoon- unreal!! They were efficient, did a great job & best of all-- they cleaned the bathroom and it no longer made me want to cry (lol but true). I can't wait to use Squeaky's again. Each person I spoke with was so lovely as well!

We received excellent service on a very dirty house. And booking was easy. I will definitely use…read moreHouse and Order again!

Efficient scheduling, great service provided! Would definitely recommend. Prompt and courteous…read morecommunication. Also uses green and organic products upon request.

Jason and the cleaning staff are top-notch. Very flexible with our needs and the communication is…read moregreat. Would recommend this folks to anyone who needs a cleaning service in the metro-Detroit area.

At our age, my husband and I cannot do things like climb on ladders to clean bookshelves, or do a…read morelot of bending to clean floor moldings. I reached out for a good cleaning before the holidays. They did all I asked, including cleaning the inside of the oven. Professional, thorough, and friendly.

I had the move out cleaning done to my home to help sell my house. My house looked as good as it…read moredid when we moved in 22 years ago if not better!! I would definitely hire this company again.

This company sent unvaccinated cleaners to our home without warning us, and they started work…read moremask-less without asking. We have a severely immunocompromised person living in our home. This is absolutely unacceptable and if you are considering their service make sure you tell them your preference with regards to masking and vaccination. BUT, and I really want to stress this, IT SHOULD NOT BE THE CONSUMERS RESPONSIBILITY TO ASK FOR VACCINATION STATUS OF THEIR CLEANERS ANY MORE THAN WE SHOULD HAVE TO ASK IF THEY ARE HOUSE BURGLARS!

We got our new place and wanted it cleaned professionally even though the previous residents did a…read moregood job in cleaning after them, since we wanted every knock and corner cleaned and disinfected that normal people like us miss. And then we found Magda's cleaning. She asked for all the details and address for our place 2-3 weeks before the cleaning and assured us of their "professional" service by sharing the details of what they clean. But come the day of cleaning as soon as she arrived at our place started the dramatics performance of how big the place was and how dirty it was left by the previous residents, thus asking us to pay 30% more than what she gave us an estimate of. We still agreed expecting them to still do a good job, and left the place to them. When I was called back to inspect and I entered the home expecting it to be really clean, I started seeing some obvious dirt and places that were completely left untouched. When I started pointing out the obviously dirty places to them, instead of offering to fix the simple issues, they became hostile and started blaming me for making it dirty, and then commenting that for this level of cleaning you'd have to pay at least a $1000. She even claimed that I am showing her faults in cleaning so that I can get out of paying her. They never owned up to doing a bad job and never offered to clean it up to finish their job. The oven cleaning which she claimed took around 2 hrs time was left pretty much the same with their chemicals sprayed inside. I found cobwebs at multiple places (easily accessible) around the house, and most of the drawers and shelf's that were either higher up or down low were never even touched. (See pics) We got these services thinking we won't have the time with work to clean the new place but after seeing the results I regretted ever contacting them, since even if I took a day off from work, I could have done a much better job alone and would have cost me less even with wage loss. I hope no one else is taken advantage like this, especially in such a difficult economy.

Life Savers ! I…read morecalled with a unique situation. We needed to move our offices quickly and efficiently. Magda and her entire crew were wonderful ! They were detail oriented, very polite and helpful. In stressful situations, working with such professionals made things so much easier. I will certainly be reaching out again !