I had the move out cleaning done to my home to help sell my house. My house looked as good as it…read moredid when we moved in 22 years ago if not better!! I would definitely hire this company again.

This company sent unvaccinated cleaners to our home without warning us, and they started work…read moremask-less without asking. We have a severely immunocompromised person living in our home. This is absolutely unacceptable and if you are considering their service make sure you tell them your preference with regards to masking and vaccination. BUT, and I really want to stress this, IT SHOULD NOT BE THE CONSUMERS RESPONSIBILITY TO ASK FOR VACCINATION STATUS OF THEIR CLEANERS ANY MORE THAN WE SHOULD HAVE TO ASK IF THEY ARE HOUSE BURGLARS!

I never before hired anyone for housecleaning. I thought that no one could do it as well as I…read morecould. My life got busier, and I was having a hard time keeping up with everything. A friend told me how much she loved Arbor Maid service, and after meeting Lindsay, I felt very comfortable setting up biweekly cleaning. The cleaning has been as thorough and detailed as I would do it, and sometimes better than I would do it! Even our freezer has been defrosted and cleaned. Jessica and Olivia are amazing! They are friendly, professional, and take pride in doing excellent work. By employing Arbor Maid, I buy myself time to do other things that only I can do. I am completely satisfied with their cleaning services and with how streamlined and easy it is to do business with Arbor Maid.

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

I have used this company in the past, for both Housekeeping and window washing. They have always…read morehad wonderful communication, the staff was professional and punctual. I will definitely use this company again.

I cannot recommend this business at all. What they want is…read morefor you to not be home when they clean. Attention working families! They will zip right through and do a very light cleaning. They like it best when you don't know how long they have been at your home. High pricing for a minimal job. Young women, smell like cigarette smoke, answering their cell phones, chit chatting on your dime. They do show up So if you want to pay sky high prices for light cleaning just because they show up, this is the cleaning service for you. Oh and they will raise your fees often with excuses of paying minimum wage etc. The workers do not benefit, I asked. This company likes to look like they are very professional but really......they aren't!

I've had a few cleanings with HVCC now. I'm always impressed by how thorough they are and how neat…read morethey leave the house. Ashly was my most recent cleaner--everything looked really great when I got home after the cleaning. My son's room needed some extra attention, and she left it looking better than it has in a very long time.

We wanted a one time deep cleaning to reset our home's freshness. Krystina, Lilly, and Alannah…read morespent an afternoon meticulously detailing our home and making sure every surface was spotless. They dusted, made our stovetop look like new, and vacuumed what seems like every inch of our home. I've never hired a professional cleaner before so wasn't sure what to expect, and it was worth every penny. I highly recommend this service for anyone who needs a few extra helping hands!

In March 2024 Sulma Fabiola from this cleaning service started coming here. We trusted her after…read morechecking references. That trust was misplaced. She left flooring not mopped, rugs not vacuumed, areas not dusted. She took advantage b/c we could not physically check to know that she was not cleaning yet took our money. She also would show up late and leave early but assure us that all cleaning was done and done thoroughly. She did not deserve to be paid. Once a friend was here we had her check and that is how we discovered filthy floors, etc. She said she speaks very little English. That may or not be another lie. I'm so sorry we trusted and paid her. Naturally, she no longer works for us and this is a warning to anyone else.

Last minute requirement for cleaning. Not available to find a feasible cleaning. Raquel responded…read morequickly and saved my day. Price is excellent and efficient work

We received excellent service on a very dirty house. And booking was easy. I will definitely use…read moreHouse and Order again!

Efficient scheduling, great service provided! Would definitely recommend. Prompt and courteous…read morecommunication. Also uses green and organic products upon request.

Omgoddess my floors aren't sticky! And when they came, their estimate was $200 less for vinyl…read moreflooring that what I had been previously quoted. The two gentlemen were professional and courteous. I'm 100% satisfied and I will be contacting them for any flooring issues I have in the future. 10/10

Terrific experience. Called them after a sewer line backup in the basement had soaked a 12'x15'…read moreportion of the carpet. I had removed the wet padding under the carpet and draped the carpet over some chairs to dry with some fans. They suggested I could set the carpet down to regain its shape. They stopped by to check things out and sprayed everything with a natural fungicide, etc. when they gave me the estimate. They returned a couple days later, replaced the padding, stretched and cleaned the carpet so it looks like new. They also cleaned the basement steps and the portion of carpet on the main floor that they had walked on. They were a pleasure to work with, didn't try to upsell me on anything, did the job they said they would do, very professional. I would recommend them to anyone.

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.