My twin sister was in Hospice with terminal cancer in Seattle, We knew that her death was imminent…read morebut I live 1500 miles away and I could not be there with her and her family to help with the necessary arrangements. I called Western Cremation and spoke to Adrien. He was so knowledgeable. He walked me through the process. His empathy, professionalism and calm demeanor was a godsend! Western took care of everything: the transport of my sister, her cremation, the delivery of the ashes to her family, dealing with the coroner, the necessary reporting to the government and the ordering of the death certificates. The loss of a loved one is never painless, but Western was there for us during a very trying and tragic time, easing the loss. We appreciate all the they did and we recommend them wholeheartedly.

I was very apprehensive about ordering such an important and delicate matter on line. I contacted…read morethem once my Mom passed. They took care of everything! It was a difficult time but Western Cremation Alliance took over and handled everything seamlessly. I was able to just grieve for my Mom.

My mother purchased lots for her and my dads cremation urns here. We went to visit last weekend,…read moreand the staff couldnt have been more helpful or friendly. My mom wanted to see the location, a staff member looked up the info, and after some discussion with grounds staff found it. Everyone was helpful & professional. They all speak in very professional, understanding tones, probably due to the 'usual circumstances'. My mom seemed very happy with her purchases. I'm sure i'll be a little sadder next time i visit here.

I would like to give a Very Unique & Special Thanks to Rose Hodge who works with Purdy & Walters at…read moreFloral Hills ( Dignity Memorial ) in Lynnwood, Washington and in reality, the entire staff as well. Losing someone special is always tough, as I lost my best friend and/or sister ( Roz ) in August. The cancer was pretty tough and finally got to her in the long run. But now her pain is over and she's up resting now above us all in a much better place. I will always miss her. I had gone to several cemeteries in the general Seattle or North Seattle areas and met only one person who just stuck out and really made me feel comfortable and was absolutely great to work with. Rose spent a lot of time with me not only finding just the right placement location for my sister Roz but ensuring the whole process was done so nicely and professionally by both Rose and all the staff out at Floral Hills. My sister now lays to rest in a Very Unique & Beautiful Little Spot in between some extremely large trees with a beautiful view down over the huge fountain area there at Floral Hills. I would love to give a very Special Thank You to Rose Hodge who was our family service advisor and director through one of my hardest times in my life, the putting to rest my sister Roz. Thank You Rose for Everything, Brian Dee

My elderly father made advanced arrangements for the care of my mom's remains with the Neptune…read moreSociety. When Dad passed away, we found that Mom's arrangements where well taken care of. When mom passed away, a few month later, the Neptune Society was there, just as promised. The whole process was straightforward. The hospice nurse simply made the phone call and Neptune society took it from there. Brad, from the Neptune Society, provided excellent service and was easy to work with. His compassion and professionalism during this difficult period was extremely helpful. I recommend the Neptune Society for those considering cremation.

Please understand I am grieving my father, who I love dearly and miss so much. He passed recently,…read morein the beginning of November. I'm sorry this is so long. They hurt me. I am not doing that great. ***Please check the complaints at the Better Business Bureau.*** Neptune is *not* accredited. I am going to file a complaint there. A friend is helping me now to deal with them. I have spent nights crying over what they did. I would not trust them with anything, much less my father's remains. I wasn't even sure they would give me his ashes, it could be anybody, as far as I can tell from their practices. I could not handle looking at his urn and wondering who was in there. 1. They work on commission, and they upsell you, hard, once you have started the process of cremating your loved one. When you are vulnerable and grieving. It was a long conversation of upselling. I was just trying to understand the cremation process and when I would receive my Dad's ashes (I live in another state). I was wildly confused when they started telling me about all the things to buy and do. Like if I wanted to view my father (outrageous price to do that), it would cost hundreds more to ***put a pillow behind his head*** Not. Kidding. I literally gasped in shock and "oh my f***ing god" slipped out of my mouth. 2. They charge far (2x) more than other funeral homes/crematories. I wish, wish, wish, I had done better research. Neptune is a national company and seemed reputable. I was so wrong. 3. If issued a refund, it is wildly inadequate. My policy was $2745. They gave me $909 as refund. I researched online - they are known for being unethical with refunds. I am sure these awful people issue refunds frequently. Again, check the BBB. Look on here for other crematories the do not upsell you. I found a wonderful one, Elemental. Charged HALF, did not upsell. They told me about extra procedures they have, beyond legal requirements, for making sure the remains are of the right person. They do not work on commission. They were perfect. To Neptue Society directly: I will not stop until my refund is resolved ethically. Be aware of that. You humiliated me and caused me pain at the most difficult moment of my life. I do not allow anyone to treat me that way.

Desiree and her team were more than we had ever expected. She made the loss of my mother go…read moreincredibly smooth & treated me with so much kindness. I would not recommend Emmick more!!! Super reasonable pricing as well as services :)

If I could give them more stars - I definitely would without hesitation. Michael and Desiree are…read moreamazing to work with. My father's death was hard for all of us especially my mom. With their guidance and support- everything was done so well and seamlessly. There was no upselling of anything, no pressure. They were able to accommodate our requests. My mom was so impressed with Michael. He walked with her to the viewing of my father. And he stayed with us until my dad's burial was done. He made sure everything was ok before he left. Desiree was quick to respond either a call or text. She's was very helpful. Price was very reasonable. They are caring and compassionate people. I would definitely work with them again.

This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.

Be warned- staff signs you up for payment plan options you do not select and then makes you have to…read morecall for months and months to try to get it sorted out! District manager is curt, sides with their unprofessional staff. Guess they want to employ and enable incompetent employees?Are doing so well they can afford to turn away business by making customers call and call to get accounts correct and then threaten them with cancellation of the contract? Watch and check each month (if you dare to do business with them) your online account for double charges, payments not applying correctly. Cypress is no longer a place I will recommend- employees take no responsibility for NOT honoring your signed contract terms, and management has attitude talks over you so you can't even give them details of the problem. AVOID, GO ELSEWHERE, NOT A BUSINESS THAT VALUES CUSTOMERS!

I needed to place fresh owed on the grave of my son. There is no water available and the entire…read morecemetery is brown. What's is the problem? Very upset mother.

Sonja Matlock, the Family Service Advisor with Evergreen Washelli is amazing…read more She goes the extra mile to make sure all questions are answered and services are provided to honor the loved one's grave. Much appreciated.

Positively the worst funeral home with the rudest staff. I stopped by to pay my respects to an old…read morefriend. I went to the office, and I asked "Jackie" to help me find the gravesite. "Jackie" told me he was due for his break and walked away without another word. Avoid this place. Just look at their other reviews...!