First time to this salon, not first time to the services…read more Location: The place is very clean, from the bathroom, the room, work station, everything is clean. Peaceful ambiance. Plenty of parking in that shopping center. Customer service: Excellent. Front desk: I started making my appointment online and I stopped. After a while a got a text asking if they could help me. From there, until I got to the salon, Presley was so nice, helpful, and made everything in her power to make sure I had the best experience. Esthetician: The service I requested was waxing. Jenna was so nice, very professional, has an entertaining and pleasant conversation, her vibe makes you feel comfortable. Price: Fair. They have specials, promotions, and memberships available too. I highly recommend this salon, especially for the customer service.

I've been coming to get waxed by Erin for at least 2 years now. Quick and easy appointments…read more Friendly conversations during my visit. Erin's small dog is often present to add to the relaxing vibe and he is so sweet. They offer care products in addition to waxing services. The monthly Brazilian wax club makes it a great bang for your buck!

Johnny is amazing! I wasn't even sure what I wanted and somehow he cut and styled it more than what…read moreI could have envisioned. I will definitely be coming here to get my hair again.

I like Jonny a lot. His strong hands are perfect for a good wash of my head. I drive all the way…read moreto Fountaim Valley from North Tustin but it is worth it. He listens to what you want.

This nail salon is now under new management for those familiar with the previous owners (Cindy and…read moreher family) - myself included. I used to be a semi-regular customer but took a six-month break from getting my nails done, so I hadn't been back until recently. I only found out about the management change after seeing the updates on Yelp. While they've kept the same name, Polished Nails, the business is completely independent from the previous management. I visited the other day for a gel-x soak-off after my three-week trip to Asia - I was long overdue for a clean-girl manicure and pedicure. I initially walked in without an appointment (rookie mistake!), so I definitely recommend making an appointment if you plan to visit. Steven was working on another customer when I arrived, but he kindly scheduled me to come back later that day - totally fair, given I hadn't called ahead. Steven and Hannah (new couple) completely remodeled the space, giving it a fresh, modern look. They've also expanded their selection with new polish colors and trendy design options, including textured effects like velvet (cat-eye), intricate 3D art, minimalist styles like micro French and nude diagonals, and bold finishes such as liquid-metal chrome and aura gradients. Steven and Hannah are offering 20% off for all services since they just had their grand re-opening. I requested a basic gel manicure ($35.00), organic basic gel pedicure ($42.00) and my gel-x soak-off ($10.00) - the total was $90.00 and with the 20% off, everything came out to be $72.00 (tipped separately). Though I only got a regular manicure without any designs, I was honestly so impressed by how meticulous and detailed Steven was. I change my nail color pretty often, and I've always wanted that perfect deep burgundy but for some reason, other salons/nail techs could never quite get the tone right. When I showed Steven the shade I had in mind, he did something unexpected: he mixed two different burgundy colors to create the exact tone I wanted. I've never had anyone do that before, and the result was spot on! Even with shaping, I usually have to "inspect" my nails afterward and request small fixes but not this time. Steven got it right on the first try, both in color and shape. It was practically perfect from the start, which says a lot! Regarding this specific Yelp page, it's important to note that it has been acquired by the new owners, Steven and Hannah. I recommend filtering the photos by "newest first" so you can see the updated nail designs and work done by them from August 2025 onward. Any older photos (prior to August) reflect the previous management - Cindy and her family, who no longer operate the salon. By doing this, you'll be able to see the difference in results and style between the previous management and the new one. Lastly, if you're someone who prefers a quiet, relaxing environment and wants to escape the loud, crowded nail salons in the area - while still getting quality nail art and care - I highly recommend coming here. It's peaceful, not overcrowded, and you can actually hear your own thoughts without feeling rushed.

This was my first time visiting Polished Nail Salon, and I'm beyond impressed--especially since I…read moremade a very last-minute appointment. Steven did an absolutely amazing job on my nails; his attention to detail was spot-on, and they came out exactly how I wanted. I showed a photo for inspiration, and he truly mirrored it perfectly. Susan pedicure was next level--relaxing, detailed, and so well done. The whole experience was top-tier, and the staff was accommodating and welcoming. I will most definitely be back!

CHELSEA AND AVA!!! I love coming in here everytime and they…read moremake me feel like family. I never thought I would feel this comfortable in a waxing place! Ava takes care of us every time we come in and remembers things I don't even remember telling her! She is the nicest. Chelsea is so fast, painless and kind! She is professional and honestly a blessing! She always checks in on me throughout the service! Love you guys!!

I have been an EWC customer for five years, and I am extremely concerned by the lack of…read moretransparency at this location. After a recent incident, I asked the manager for the formal chain of escalation and contact information for corporate or the franchise owner. She refused and provided only her own email, stating she would forward my complaint. I never received a response or confirmation that it was escalated. I have documented the incident and my attempts to escalate it. Preventing customers from accessing an independent complaint process raises serious concerns about transparency and accountability. I am requesting that EWC provide the corporate or franchise-owner contact information so this matter can be formally reviewed. If I continue to be denied an appropriate escalation process, I will consider further consumer and legal avenues available to me.

I had such a great experience at MILA THREADING in Fountain Valley! The studio is absolutely…read morebeautiful--super clean, modern, and welcoming from the moment you walk in. I came in for a HydraFacial and it was honestly one of the best I've ever had. My skin felt instantly refreshed, hydrated, and glowing. They really take their time and make sure everything is customized to your skin. Huge shoutout to Jeet and Roze--they are both amazing! So friendly, professional, and clearly passionate about what they do. They made me feel comfortable the entire time and went above and beyond to make sure I had a great experience. If you're looking for top-tier service and results, I highly recommend checking them out. I'll definitely be coming back!

I've been to many threading places throughout L.A. & O.C. And I must say Mila Threading is the…read moreBEST!!! The ladies here are so professional & know what they're doing, they take their time and make sure your happy with their art before you leave. I especially love that there's usually never more than a 10 min wait. Prices are comparable to other spots. Parking is good.

I'm so happy to have found Kay. When my regular esthetician went on maternity leave I was hesitant…read moreabout trying someone new to wax my eyebrows. I did some research and read the reviews for Kay. I decided to make an appointment which was very easy via her site. Kay has such a welcoming and beautiful spirit within her that you can't help but love her unless you're an A-hole by nature. Her space is relaxing, soothing, and comforting. I really didn't want to get up. She did an awesome job with my eyebrows. I've received facial services, and the results were beyond expectations. I love that she shows actual concern by providing aftercare instructions and she checks in via text. She truly loves her craft and giving the best to her clients.

I've been going to Kay's Aesthetics for a while now, and honestly, she's amazing. From the very…read morefirst appointment, she made me feel completely comfortable, which is huge when it comes to waxing. She's super kind, professional, and you can tell she really cares about her clients. She's thought of everything to make it easy -- scheduling is simple, payment is smooth, and the whole experience just flows. What I love most is that she doesn't just do the service and send you off. She actually takes the time to teach you how to care for your skin at home and recommends products that actually work. I've seen great results since I started going, and I wouldn't go anywhere else!

Booking was so easy and the customer service was great! Thank you Elizabeth, I'll definitely be…read moreback!

Bianca is the best ever! She made me so comfortable the whole time and I'm definitely coming back…read morehere to get it done with her again. Lovely place!

I was referred to Katie from a friend and I am so pleased with my eyebrow results so then I had my…read moreeyeliner done the same day! What a time saver from now on. I appreciate that Katie explained the process and took her time till I was happy with the perfect shape I wanted. She is very meticulous, mixed the right color for me and step by step had me check to make sure it's what I wanted. I highly recommend her.

It's my first time having my facial in this spa,Helen the aesthetician is so professional..She is…read morekind ,gentle , diligent and knowledgeable in her work.I feel like I am in good hands. After my first appointment my skin is looking clear,fresh and hydrated and I look forward to my next appointment.

Claudia was amazing and made me feel so comfortable! I am 33 and have never had a wax before. I did…read morea bikini wax before a festival that I was attending and it was a 2/10 for pain. I never wanted to go because of the pain and thought it would be uncomfortable, but she really changed my perspective. I will be back and if you're looking for a great energy and experience.. book with Claudia! Her website is easy to book. Thank you again Claudia!

Wow! A huge thank you to Claudia! She was absolutely amazing with me and my sister. I booked the…read morenight before and her website was easy to navigate. The room is a little corner in the back, small and private. She came out to get us, and she was very inviting. I have a low pain tolerance, but booking with Claudia was a great decision. She was quick and would constantly reassure me. She was very comforting, which was very appreciated. The service was amazing, and I will definitely rebook with her. She also offers a complimentary wax of eyebrows, upper lip, ears, underarms, and nose, I believe.

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.