He doesn't deserve the 1 star but i was forced to choose! Please do not take your business here. As many have expressed, he is taking people's money and not completing services. If you are going through the same situation, please submit complaints. Call 311 and file a complaint against his business. You can also submit a complaint on the BBB website. If you paid using a debit/credit or wire transfer through Venmo/Zelle, you can call them to dispute the charge and file a complaint. Please pass this information to anyone you know that is going through the same issue. I am currently taking all steps necessary to receive a refund as he's refusing to give me my money back. In his words "It's non-refundable" however it's not posted anywhere. By law if services are not completed by the business they must give you a refund. read more

You are better off filing tax yourself online. I used Free Tax USA for many years. With Free Tax USA, filing federal is free whether you have just a W-2, claiming dependents, itemizing deductions, investments, or multiple incomes. Filing state is $14.99 for 2023, per state return. Still, it save you a lot of money than having someone like Angel Zapata do your taxes. Not only filing taxes online is convenient but also fast. https://www.freetaxusa.com read more

Please please stay away from this business if you're looking to get your taxes done!!!! This man had no problem taking the money for filing my taxes knowing damn well he was never going to do it!!! I went in over a month ago to have my taxes filed, checked a few weeks later and to get no match found.... I knew something was wrong as it's never happened to me in the previous years of filing, so when I attempted to reach out to Angel to find out what was going on and of course I can't seem to get a hold of him! I've left multiple messages with no response! SO UNPROFESSIONAL!!!! I called the IRS directly to find out they have no record of me filing this year!!! So please do not waste your time or YOUR HARD EARNED MONEY to pay this man that is clearly robbing people!!!! I would hate for anyone else to go through what I am going through! And sorry for all the other unfortunate people he's STOLE from! read more

This guy is a crook he is very unprofessional he will take your money and not file your taxes and then he'll lie about it he never returned calls terrible service if you want to throw your money away then this is your guy he sucks and he's very dishonest I will not recommend anybody deal with this guy he needs to have his license revoked terrible service read more

This guy is a crook he takes your money and then doesn't file your taxes and will not give a refund he's very dishonest I would tell anyone do not trust this guy with your taxes read more

Mal servicio hice mis taxes y cuatro semanas después reviso y IRS no las recibió le llame 5 días a Angel zapata y nunca tuve respuesta fue a la oficina y fue grosero ya pasaron 2 semanas y aun no recibe mi papeleo IRS pésimo lugar read more

I have been utilizing Angel Zapata services for years. I have not had a problem until the past 2 years. The clerks suck and never know any details about your taxes. All of a sudden Angel is a president and can't talk to his clients. I have been a loyal customer to him for years, and the way I have been treated you would think he never met me. The icing on the cake is the stupid employees. I gave my taxes to them as a drop off on 2/2/23 and I did not hear anything back until 3/4/23. I really feel they just put my taxes in last week. Again they all suck, and I detect they are racist and only attend to their Mexican cliental. Black clients are not welcomed here. So I will no longer use his services or his remedial staff. Learn how to treat people b@stards. Signed a loyal and devoted angry customer read more

If you want to wait 2 hours past your "appointment time" , pay $100 for lousy rushed incomplete service go to this guy. Not only does he charge $100 bucks to file taxes In which you would think you could get a water bottle or maybe a fresh hot cup of coffee while waiting forever and a day you won't. It's a crammed dirty dusty room with chairs so close to each other might as well sit on each other's lap. The focus of the room goes to his confused "staff"/ reception desk / cabinet whatever you wanna call it or his corny gnomes above his "office" . I filed my taxes w this man for the first and last time feb 24 2018 I did not get them until April !! Had I not called with concerns about my money never hitting my account around estimated time he failed to reach out to me when a error had occurred . I had called weeks in advance with concerns and I felt like I was trying to get ahold of the president of the United States no returned calls from him whom I payed but from a girl that works there a week plus after several voice mails were left .I'm not one to come down on people business but man service is everything !! Give your clients a reason to want to continue to do business with you . Returning calls would be a great start! Empathizing and understanding clients frustrations instead of stressing about how overwhelmed you are or what your going to do to get me my money and how you can assure the client that this should have not happened and will not happen again! He went on on how he needs to do better n I quickly suggested he chill on all the appointments give everyone their fair time so no one has to wait so damn long wasted a whole Saturday in that shit hole I was sooooo done . I'm so glad the nightmare is over you love and you learn. I will continue to do my own taxes from here on out I only went to him because he was recommended. SAVE YOURSELF THE TIME , the headache n the money TURBO TAX for the win . I mean this guy gets you money but you can lie on your own so ... why pay someone else . read more